Cheryle Walker Part of Learning Design Team with National Australia Bank’s corporate learning unit, so one of my biggest challenges is to create engaging learning experiences Most challenging segment of the day (maybe the whole conference) Will stay to time to ensure no-one misses a plane or their dinner date AND, my topic is all about Learner Engagement – let’s see how well I can do!....
learner engagement Cheryle Walker IQPC Instructional Design for Effective Learning Conference Sydney, May 2007
What makes your staff tick? <ul><li>Technological development and innovation have redrawn the everyday routines of life and work </li></ul><ul><ul><li>Impact on skills required on the job </li></ul></ul><ul><ul><li>Learning technologies available </li></ul></ul><ul><ul><li>Shift in technology power balance </li></ul></ul>
Building a brand... <ul><li>Give us something to believe in and belong to and we’ll behave accordingly </li></ul><ul><ul><li>Encouraging belief in our brand </li></ul></ul><ul><ul><li>Creating a feeling of belonging </li></ul></ul><ul><ul><li>Demonstrating brand behaviours </li></ul></ul>
We’ve done some great things for employees, customers and the communities in which we operate. We’ve also had our share of mistakes, stuff-ups and criticism. But over time an organisation establishes a heritage – a set of beliefs, a way of working, an approach to the world.
Flexible Learning Pathways <ul><li>Most learning experiences blend both formal and informal aspects. Sometimes public transit is the best way to get somewhere; other times it’s better to take one’s own path </li></ul><ul><ul><li>Getting out of the way to let learning happen </li></ul></ul><ul><ul><li>Incorporating meta-learning </li></ul></ul><ul><ul><li>Harnessing the wisdom of the crowd </li></ul></ul>
Informal Learning <ul><li>Challenge: Courses are dead! </li></ul><ul><li>Encouraging our learners to be self-directed </li></ul>
Engaging the Whole Learner How? What? Formal instruction Drill and practise Experimentation Search learning Procedures Hard skills Facts Muscle memory Hands Small group interaction Outward bound Alumni network Storytelling Belief Emotional intelligence Soft skills Values Heart Communities of Practice Informal learning, peers Knowledge management Simulation Processes Abstractions Understanding Knowledge Head
References <ul><li>Burns, Robert, PhD, FBPsS, The Adult Learner at Work, Business & Professional Publishing, Sydney, 1995 </li></ul><ul><li>Hammond, Simon, BE Brands, Creative Brand Revolution, John Wiley & Sons Australia Ltd, Qld, 2006 </li></ul><ul><li>Cross, Jay, Informal Learning, Rediscovering the Natural Pathways That Inspire, Pfeiffer, San Francisco, 2007 </li></ul>