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Learner Engagement

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  • Cheryle Walker Part of Learning Design Team with National Australia Bank’s corporate learning unit, so one of my biggest challenges is to create engaging learning experiences Most challenging segment of the day (maybe the whole conference) Will stay to time to ensure no-one misses a plane or their dinner date AND, my topic is all about Learner Engagement – let’s see how well I can do!....
  • IQPC Presentation

    1. 1. learner engagement Cheryle Walker IQPC Instructional Design for Effective Learning Conference Sydney, May 2007
    2. 2. What makes your staff tick? <ul><li>Technological development and innovation have redrawn the everyday routines of life and work </li></ul><ul><ul><li>Impact on skills required on the job </li></ul></ul><ul><ul><li>Learning technologies available </li></ul></ul><ul><ul><li>Shift in technology power balance </li></ul></ul>
    3. 3. 20 Technology Skills utilised in today’s office <ul><li>Word Processing Skills </li></ul><ul><li>Spreadsheet Skills </li></ul><ul><li>Database Skills </li></ul><ul><li>Electronic Presentation Skills </li></ul><ul><li>Web Navigation Skills </li></ul><ul><li>Web Site Design Skills </li></ul><ul><li>Email Management Skills </li></ul><ul><li>Digital Camera & Video Camera Skills </li></ul><ul><li>Computer Network Navigation Skills </li></ul><ul><li>Electronic File Management Skills </li></ul><ul><li>Web Downloading Skills </li></ul><ul><li>Computer Software Installation Skills </li></ul><ul><li>Videoconferencing Skills </li></ul><ul><li>Computer Storage Device Skills </li></ul><ul><li>Facsimile, Copier & Scanner Skills </li></ul><ul><li>PDA Skills </li></ul><ul><li>Electronic Research Skills </li></ul><ul><li>Computer Security Skills </li></ul><ul><li>Electronic Literacy & Communication Skills </li></ul><ul><li>Wireless Integration Skills </li></ul>
    4. 4. Emerging Learning Technologies <ul><li>Rapid E-learning </li></ul><ul><li>Webinars & Virtual Classrooms </li></ul><ul><li>Gaming for Learning </li></ul><ul><li>Simulations </li></ul><ul><li>Podcasts & Vodcasts </li></ul><ul><li>Wikis, Blogs & RSS Feeds </li></ul><ul><li>M-Learning </li></ul><ul><li>Social Networks </li></ul><ul><li>Virtual Worlds </li></ul><ul><li>On-Demand Video </li></ul>
    5. 7. Building a brand... <ul><li>Give us something to believe in and belong to and we’ll behave accordingly </li></ul><ul><ul><li>Encouraging belief in our brand </li></ul></ul><ul><ul><li>Creating a feeling of belonging </li></ul></ul><ul><ul><li>Demonstrating brand behaviours </li></ul></ul>
    6. 9. We’ve done some great things for employees, customers and the communities in which we operate. We’ve also had our share of mistakes, stuff-ups and criticism. But over time an organisation establishes a heritage – a set of beliefs, a way of working, an approach to the world.
    7. 13. Flexible Learning Pathways <ul><li>Most learning experiences blend both formal and informal aspects. Sometimes public transit is the best way to get somewhere; other times it’s better to take one’s own path </li></ul><ul><ul><li>Getting out of the way to let learning happen </li></ul></ul><ul><ul><li>Incorporating meta-learning </li></ul></ul><ul><ul><li>Harnessing the wisdom of the crowd </li></ul></ul>
    8. 14. Informal Learning <ul><li>Challenge: Courses are dead! </li></ul><ul><li>Encouraging our learners to be self-directed </li></ul>
    9. 15. Learners & Modes of Learning <ul><li>Coaching </li></ul><ul><li>Mentoring </li></ul><ul><li>Storytelling </li></ul><ul><li>Feedback </li></ul><ul><li>Nurturing </li></ul><ul><li>Modelling </li></ul><ul><li>Reflecting </li></ul><ul><li>Connecting </li></ul><ul><li>Discovery </li></ul><ul><li>Searching / search engine </li></ul><ul><li>Trial and error </li></ul><ul><li>Collaboration </li></ul><ul><li>Asking </li></ul><ul><li>Skimming </li></ul><ul><li>Observing </li></ul><ul><li>Conversing </li></ul><ul><li>Class </li></ul><ul><li>Course </li></ul><ul><li>Teacher </li></ul><ul><li>Test </li></ul><ul><li>Grades </li></ul><ul><li>Curriculum </li></ul><ul><li>Listening </li></ul><ul><li>Instructions </li></ul>The Experienced Employee The Self Directed Employee The Directed Employee
    10. 16. Engaging the Whole Learner How? What? Formal instruction Drill and practise Experimentation Search learning Procedures Hard skills Facts Muscle memory Hands Small group interaction Outward bound Alumni network Storytelling Belief Emotional intelligence Soft skills Values Heart Communities of Practice Informal learning, peers Knowledge management Simulation Processes Abstractions Understanding Knowledge Head
    11. 17. References <ul><li>Burns, Robert, PhD, FBPsS, The Adult Learner at Work, Business & Professional Publishing, Sydney, 1995 </li></ul><ul><li>Hammond, Simon, BE Brands, Creative Brand Revolution, John Wiley & Sons Australia Ltd, Qld, 2006 </li></ul><ul><li>Cross, Jay, Informal Learning, Rediscovering the Natural Pathways That Inspire, Pfeiffer, San Francisco, 2007 </li></ul>

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