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Capture is Powerful - Harvey Spencer presentation to AIIM Ottawa Event Oct 27 2011
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Capture is Powerful - Harvey Spencer presentation to AIIM Ottawa Event Oct 27 2011

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  • 1. Capture isEssential Technology Copyright Harvey Spencer Associates inc 2011
  • 2. Our Environment • Global Economy • Intense Competition • Need for ever faster, cheaper • Need for compliance with increasing regulations – Local – Supra-national • Higher risks • Continuous and ever faster rate of change2 Copyright Harvey Spencer Associates inc 2011
  • 3. Who Wins?• Those who understand their environment• Those who serve their customers better• Those who leverage today’s communications, changes in IT and global economy• Those who adapt to changes in channels, new competitors and challenges• Those who integrate with Mobile Workers, who are closer to their customers and business operations Copyright Harvey Spencer Associates inc 2011
  • 4. We have a Records Nightmare• Delivery Methods • Delivery Media – Paper – Paper – Fax – Fax – eMail – eMail – Telephone – Pictures – Social Media – Voice – Video Copyright Harvey Spencer Associates inc 2011
  • 5. Let’s start with paperAs Office Paper Consumption Declines the need for Faster Business Understanding IncreasesCombined US & Europe GDP & Office Paper Value of Transactional Information (apparent consumption) High Sour Low ce: minutes hours days weeks months RISIIn 2010 in the US each office worker consumed an estimated 106lbs of paper, but everyone wants the paperless office Copyright Harvey Spencer Associates inc 2011 5
  • 6. What is Capture?• Uses Pattern Recognition and Rules to understand, dissect and transform human understandable ‘analog’ information into usable transactional business data• The ability to control or even destroy the original analog records• Capture is Powerful technology Copyright Harvey Spencer Associates inc 2011
  • 7. The Overall End User Capture Software Market 2011 est $2.4bn • 2010 increase by 10.3% up from 7% estimate • Ad-hoc Transaction started to take off and nearly doubled to $163m • Enterprise gained more interest with a number of $m software deals • Q1 and Q2 2011 continuing improvementEstimate for 2011 +10% • 2010-2015 CAGR 12.3% to $4bn Copyright Harvey Spencer Associates inc 2011
  • 8. Segmentation Copyright Harvey Spencer Associates inc 2011
  • 9. Capture Increasingly Tracks Overall Growth U.S. Yr-on-Yr % Expenditure Change 40% 30% 20% 10% 0% -10% 2007 2008 2009 2010 -20% US S/W and Equipment (sce BEA) HSA US Capture S/W Copyright 20011 Harvey9 Copyright Harvey Spencer Associates inc 2011 Spencer Associates, Inc
  • 10. We live in Challenging Times • Forecasts!!25.0%20.0%15.0% Prev yr est growth Actuals & Current Forecast10.0%5.0%0.0% 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Copyright Harvey Spencer Associates inc 2011
  • 11. Growth comes from improved business processes• Faster understanding $1,500.0 of paper preferably at the time of capture $1,000.0 Ad-Hoc Image• Understanding of fax Ad-hoc Transaction Batch Image images and email $500.0 Batch Transaction images $-• Integration with 2009 2010 2011 2012 2013 2014 2015 business processes11 Copyright Harvey Spencer Associates inc 2011
  • 12. It’s all about understanding and applying the content• Rules• Intelligence• Internal databases• External databases Copyright Harvey Spencer Associates inc 2011
  • 13. Ad-Hoc Transaction Ad-hoc Transaction$1,500.0$1,250.0$1,000.0 $750.0 $500.0 $250.0 $- 2009 2010 2011 2012 2013 2014 2015 Copyright Harvey Spencer Associates inc 2011
  • 14. Identification while Capturing Add Metadata Classify Interrogate Extract Deliver Business Processes Copyright Harvey Spencer Associates inc 2011 14
  • 15. We are at a key inflection point thatenables capture to project its power potential• Compute power• Ubiquitous communications• Wide availability of scanning and capture devices• Internet and Cloud technologies• Many resources both internal and external to leverage from Copyright Harvey Spencer Associates inc 2011
  • 16. The Cloud is Key Leverage Cloud with Enhanced Software Capabilities Better Image Processing Faster, better Classification Better Recognition inc., Asian & Other Languages Modular Architecture Leverage the cloud to validate and improve data through access to Business Processes & Global Data MFP High Speed Scanners Cell Phone/Mobile DevicesNetwork Scanners Copyright 2010 Harvey Copyright Harvey Spencer Associates inc 2011 16 Spencer Associates, Inc
  • 17. The Shift from Departmental to Enterprise Copyright Harvey Spencer Associates inc 2011
  • 18. Traditional Departmental Capture Department #1 Department #2 Department #3 Department #4 Sort & Batch Sort & Batch Sort & Batch Sort & Batch by Document by Document by Document by Document Type Type Type Type Scan Scan Scan Scan Index Index Index Index Business Business Business Business Department Department Department Department Workflow Workflow Workflow Workflow Business Processes18 Copyright Harvey Spencer Associates inc 2011
  • 19. Enterprise Capture is ExpandingCommon capture solutions for multiple departments in multiple locations • Paper with signatures • Faxes (orders, resumes, applications, claims, legal documents) • Email attachments (JPEG’s, TIF’s, PDF’s etc) • Embedded images in emails or PDF’s • Unstructured Email content that is not understood Copyright Harvey Spencer Associates inc 2011 19
  • 20. Why?Common capture solutions for multipledepartments in multiple locations with document understanding helpscompanies expand and manage theirbusinesses in this brutally competitive environment Copyright Harvey Spencer Associates inc 2011 20
  • 21. The Future Copyright Harvey Spencer Associates inc 2011
  • 22. Mobile Workers Mean Mobile Capture• Approximately 18m mobile workers in the US• About 50,000 US trucks are equipped with in-cab scanners• 10% of all USAA account holders depositing payments using mobile phones• Additional metadata available• NFC can be leveraged 22 Copyright Harvey Spencer Associates inc 2011
  • 23. What are the Applications?• All the standard forms • Hospital Admissions applications • Check Payments – Applications • Supporting Collateral • Loans • Insurance • Signatures – Claims • Expenses – Surveys • Bills of lading – Correspondence • etc, etc23 Copyright Harvey Spencer Associates inc 2011
  • 24. extending our thoughts into more pattern understanding24 Copyright Harvey Spencer Associates inc 2011
  • 25. Managing today’s Business Velocity requires fast understanding ofbusiness documents in relationship to business processes. And enables Document Driven Processes Copyright Harvey Spencer Associates inc 2011 25
  • 26. Capture is all about business improvement• Leveraging Images and human understandable analog information for – Better Customer Service – Less Cost, – More Efficiency – Improved Competitive Position – Reduced Risk Copyright Harvey Spencer Associates inc 2011 26
  • 27. Capture Gets Us to Wisdom. Thank you harvey@harveyspencer.com 1-631-368-8393 Copyright Harvey Spencer Associates inc 2011