Presentation for Ignite Portland 12: Blame the Process, Not the Person

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A presentation for Ignite Portland 12 on process, mistakes, and blaming the PROCESS for them, not your people. …

A presentation for Ignite Portland 12 on process, mistakes, and blaming the PROCESS for them, not your people.

The Ignite process is 20 slides that auto-advance every 15 seconds and are accompanied by a live presentation.

Visit igniteportland.org for video of the event.

The video of this Ignite being delivered is available at this URL: http://youtu.be/HwnFAI420W4

More in: Business , Technology
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Transcript

  • 1. Blame the Process, Not the People. Painting “Pointing Fingers” by Mario Zucca (MarioZucca.com), used with permission.
  • 2. Charlie Levenson Media Strategist & Writer Experienced in process development and production: 10 years: TV commercials, videos & Disney 10 years: Interactive Multimedia 8 years: Multnomah Athletic Club 9 months: First Tech Federal Credit Union
  • 3. It's not rocket science or brain surgery. Really! Photo courtesy of NASA Photo courtesy of Zoe Cormier for Guerrilla Science (guerillascience.co.uk).
  • 4. It all started with a lawyer. Fun Cushion by Miranda Godman (cushions.org.uk), used with permission.
  • 5. 1st Stage 2nd Stage 3rd Stage Insurance Company Internal Client My Department Lawyer & Project Manager Project Manager My Boss and I (twice each) Image courtesy of Master Isolated Images, FreeDigitalPhotos.net
  • 6. 4th Stage 5th Stage 6th Stage Internal Client Insurance Company Internal Client Project Manager Lawyer & Project Manager Project Manager & Associate Image courtesy of Master Isolated Images, FreeDigitalPhotos.net
  • 7. 7th Stage 8th Stage 9th Stage Internal Counsel My Department Print/Mail Vendor Another My Boss &I (one last time) Production Manager Lawyer Images courtesy of Master Isolated Images, FreeDigitalPhotos.net
  • 8. What the process produced... Images courtesy of Master Isolated Images, FreeDigitalPhotos.net
  • 9. What was missing in the process? Image courtesy of wallpapersfor.me
  • 10. The Work of a Proofreader Image courtesy of Dean Evans from his book “Don't Trust Your Spell Check” (goodcontentcompany.com)
  • 11. People who ended up responsible for proofreading the final copy: 2 Lawyers 3 Project Managers VP Marketing 1 Production Associate Communications Manager
  • 12. Because EVERYBODY was involved, it ended up being NOBODY's Image courtesy of Feverpitched / yaymicro.com
  • 13. Image courtesy of Stuart Miles, FreeDigitalPhotos.net
  • 14. The Process can address three distinct kinds of information. Known Knowns Known Unknowns Unknown Unknowns Image courtesy of commons.wikimedia.org
  • 15. Known Knowns: The stuff we know about. The Process takes care of these. Known Unknowns: The stuff we know that we don't know. Managed by the production team. Unknown Unknowns: The stuff we can't see coming. Are used to modify The Process.
  • 16. Use the Project Post-Mortem to Build & Evolve the Process How did The Process not fail and let this error get through? Image courtesy of papaija2008, FreeDigitalPhotos.net Who failed and made the mistake?
  • 17. In Summary Clarify The Process after each production and distribute responsibility within it. If an activity requires perfection and people are involved, The Process must include checks, double-checks and triple cross-checks*. *And even then, the unknown unknowns will GET you.
  • 18. Charlie Levenson Media Strategist & Writer CLL2001@gmail.com Image © Mike Baldwin, Jantoo.com, used with permission.