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Everything I Know  about  User Experience Design  I Learned from my  Jewish Grandmother Charlie Levenson,  Web Manager, MA...
Mrs. Charles Samuel Levenson aka Mrs. Ethel Elliot Born in Russia, 1906
Grandma's Lesson #1 <ul><li>Do unto others as you would have them do unto you. </li></ul><ul><li>or </li></ul><ul><li>Trea...
This is good news... <ul><li>YOU – the developer – can be as good a test bed for your user as anybody. </li></ul><ul><li>I...
The  inverse  is not always true. <ul><li>Don't assume The User knows everything you know. </li></ul><ul><li>Grandma's Les...
Grandma's Lesson #3 <ul><li>Be nice  to the Handicapped </li></ul><ul><li>YES , she called them that. </li></ul>
Accessibility Matters <ul><li>Language limitations (non-English) </li></ul><ul><li>Visual limitations (small fonts?) </li>...
Grandma's Lesson #4 <ul><li>Clean up  </li></ul><ul><li>after yourself </li></ul>
Two pieces of information.
Four pieces of information.
Grandma's Lesson #5 <ul><li>The Customer </li></ul><ul><li>Is </li></ul><ul><li>Always Right </li></ul>
The USER is Never Wrong The Interface is WRONG.
The USER  is Never Wrong The  Interface  is WRONG. Photo by Kristen Johansen
Grandma's Lesson #6 <ul><li>Always Wear </li></ul><ul><li>Clean Underwear </li></ul>
Documentation and Process <ul><li>An insurance claim </li></ul><ul><li>A lawsuit </li></ul><ul><li>An acquirer/VC doing du...
Grandma's Lesson #7 <ul><li>Stop Staring  </li></ul><ul><li>at that Screen, and  </li></ul><ul><li>Go Outside </li></ul><u...
Improve your UX Design <ul><li>Museum </li></ul><ul><li>Zoo </li></ul><ul><li>Library </li></ul><ul><li>Bookstore </li></u...
Grandma's Lesson #8 <ul><li>Moderation In all Things </li></ul><ul><li>Options & Choices </li></ul><ul><li>Audio & Video <...
Grandma's Lesson #9 <ul><li>Chicken Soup </li></ul><ul><li>Is </li></ul><ul><li>Good for the </li></ul><ul><li>Body and So...
Thanks Grandma. You can  never go wrong with food. @CharlieLevenson
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Everything I Know About User Experience Design I Learned from My Jewish Grandmother

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As the Portland State University Digital Media Conference was preparing to wind up, and the long day end, with the wrap party to follow, I took the "Ignite Challenge" (20 slides, auto advanced over exactly five minutes) to liven up the day with a presentation of "development truths" under the title of "Everything I Know About User Experience Design I Learned from My Jewish Grandmother." It was fun.

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Transcript of "Everything I Know About User Experience Design I Learned from My Jewish Grandmother"

  1. 1. Everything I Know about User Experience Design I Learned from my Jewish Grandmother Charlie Levenson, Web Manager, MAC Instructor, PSU Multimedia
  2. 2. Mrs. Charles Samuel Levenson aka Mrs. Ethel Elliot Born in Russia, 1906
  3. 3. Grandma's Lesson #1 <ul><li>Do unto others as you would have them do unto you. </li></ul><ul><li>or </li></ul><ul><li>Treat others as you would like to be treated. </li></ul>
  4. 4. This is good news... <ul><li>YOU – the developer – can be as good a test bed for your user as anybody. </li></ul><ul><li>If it drives YOU crazy, you really shouldn't expose your users to it. </li></ul>
  5. 5. The inverse is not always true. <ul><li>Don't assume The User knows everything you know. </li></ul><ul><li>Grandma's Lesson #2: </li></ul><ul><li>Not everybody </li></ul><ul><li>is as smart as you! </li></ul>
  6. 6. Grandma's Lesson #3 <ul><li>Be nice to the Handicapped </li></ul><ul><li>YES , she called them that. </li></ul>
  7. 7. Accessibility Matters <ul><li>Language limitations (non-English) </li></ul><ul><li>Visual limitations (small fonts?) </li></ul><ul><li>Audio limitations (audio-only prompts?) </li></ul><ul><li>Color blindness (red/blue, others) </li></ul><ul><li>Learning disabilities (language level) </li></ul><ul><li>Physical limitations (mouse? touch?) </li></ul>All user experiences should consider:
  8. 8. Grandma's Lesson #4 <ul><li>Clean up </li></ul><ul><li>after yourself </li></ul>
  9. 9. Two pieces of information.
  10. 10. Four pieces of information.
  11. 11. Grandma's Lesson #5 <ul><li>The Customer </li></ul><ul><li>Is </li></ul><ul><li>Always Right </li></ul>
  12. 12. The USER is Never Wrong The Interface is WRONG.
  13. 13. The USER is Never Wrong The Interface is WRONG. Photo by Kristen Johansen
  14. 14. Grandma's Lesson #6 <ul><li>Always Wear </li></ul><ul><li>Clean Underwear </li></ul>
  15. 15. Documentation and Process <ul><li>An insurance claim </li></ul><ul><li>A lawsuit </li></ul><ul><li>An acquirer/VC doing due dilligence </li></ul><ul><li>Somebody else looking under the hood. </li></ul>Because you never know when there could be:
  16. 16. Grandma's Lesson #7 <ul><li>Stop Staring </li></ul><ul><li>at that Screen, and </li></ul><ul><li>Go Outside </li></ul><ul><li>And Play </li></ul>
  17. 17. Improve your UX Design <ul><li>Museum </li></ul><ul><li>Zoo </li></ul><ul><li>Library </li></ul><ul><li>Bookstore </li></ul><ul><li>Movies </li></ul>Take your team to the:
  18. 18. Grandma's Lesson #8 <ul><li>Moderation In all Things </li></ul><ul><li>Options & Choices </li></ul><ul><li>Audio & Video </li></ul><ul><li>Bells and Whistles </li></ul><ul><li>Words </li></ul>
  19. 19. Grandma's Lesson #9 <ul><li>Chicken Soup </li></ul><ul><li>Is </li></ul><ul><li>Good for the </li></ul><ul><li>Body and Soul </li></ul>
  20. 20. Thanks Grandma. You can never go wrong with food. @CharlieLevenson
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