Loading…

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

Like this presentation? Why not share!

Who Do We Trust? A Vendor Perspective by Dean Smith, Project MUSE

on

  • 1,278 views

 

Statistics

Views

Total Views
1,278
Views on SlideShare
1,278
Embed Views
0

Actions

Likes
0
Downloads
22
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Who Do We Trust? A Vendor Perspective by Dean Smith, Project MUSE Who Do We Trust? A Vendor Perspective by Dean Smith, Project MUSE Presentation Transcript

  • Who Do We Trust?
    A Vendor Perspective
    Charleston Conference
    November 4th, 2010
    Dean Smith
    Director, Project MUSE
    http://muse.jhu.edu
  • “Trust is the expectation that arises within a community of regular, honest, and cooperative behavior, based on commonly shared norms, on the part of other members of that community.” --Francis Fukuyama, Trust and the Creation of Prosperity
    http://muse.jhu.edu
  • The evolving trust dynamic between publishers, vendors, and libraries…
    http://muse.jhu.edu
  • “Sports Guy” is the “community authority” with 90,735 posts since 2003
    Questions?
    What happens to
    Who is Sports Guy?
    http://muse.jhu.edu
  • Project MUSE Balances the Interests of Publishers and Libraries
    • Started as a conversation between a publisher and a librarian
    • A leading content community in the humanities and social sciences – 460 journals, 118 publishers, 2000+ libraries
    • Over $70 million to publishers and more than $80 million in savings to libraries since 2000
    http://muse.jhu.edu
  • From the session abstract…
    “The currency of both the scholarly publishing industry and academic librarianship is trust.”
    http://muse.jhu.edu
  • Reliability and responsiveness were the most important factors in building and maintaining
    trust for librarians and publishers
    MUSE Publishers
    n=25
    MUSE Libraries
    n=115
    http://muse.jhu.edu
  • MUSE Publishers surveyed value trust over financial arrangements, contract terms, and technical capabilities
    Trust: 70%
    Financial: 30%
    Trust: 70%
    Contract Terms: 30%
    Trust: 52%
    Technical Capabilities: 48%
    http://muse.jhu.edu
  • Comments from Publishers…
    “Many things are handled through email and ftp sites so trusting in your vendor is very crucial.”
    “We view vendors as innocent until proven guilty. In other words, we give them the benefit of the doubt until they act in such a way that erodes our trust.”
    “No long term relationship will work without trust.”
    http://muse.jhu.edu
  • MUSE libraries surveyed value favorable financial arrangements, contract terms, and technical capabilities over trust
    Contract Terms: 56%
    Trust: 44%
    Technical Capabilities: 59%
    Trust: 41%
    Financial: 58%
    Trust: 42%
    http://muse.jhu.edu
  • Comments from Librarians…
    “The contract "trumps" trust in that it is written (at my institution) with consequences should some parts of it not be fulfilled.”
    “Trust is built on a number of factors: competency,
    reliability, reputation; to me it's the outcome of a well run business.”
    “Trust is built over time. An initial relationship with a new vendor is not really based on trust - you do some due diligence but it is partly based on contract and partly leap of faith.”
    http://muse.jhu.edu
  • Questions for Discussion?
    1. What is happening to trust in a down economy between publishers/vendors and libraries?
    2. Related to shrinking budgets, does delivering high-quality content to end-users matter as much anymore? Is “good enough” okay?
    3. How do we establish and maintain trust given the web’s
    many disguises?
    http://muse.jhu.edu