0
Building Duke University Libraries’
eReaders Collection
Aisha Harvey, Nancy
Gibbs, Natalie
Sommerville
Charleston Conferen...
Purpose
 Provide a way for patrons to interact with new
and emerging book and information
technologies
 Increase access ...
Titles per device
 One purchased Kindle title can be
loaded on up to 6 Kindles.
 One purchased Nook title can be
loaded ...
Selection Criteria
 Highest-circulation titles in Perkins’ New &
Noteworthy and Current Literature
collection (titles tha...
Marketing and Selection
http://library.duke.edu/ereaders/index.html
5
Building Duke Libraries eReaders Collection Copyrigh...
Acquisitions6
Building Duke Libraries eReaders Collection Copyright 11/2010
Purchasing eReader Titles
 Required a new workflow
different from standard
processes.
 Workflow is different for each of...
Controlling Purchasing Process for
Kindles
 Register Kindle each time
device returned and de-
register when checked out.
...
Controlling Purchasing Process for
Nooks
 Re-add credit card
info
 Purchase 1 title per
group of Nooks
 Download and op...
Purchasing and Downloading
Titles10
Building Duke Libraries eReaders Collection Copyright 11/2010
Three circulation points
Training staff
Holds, renewals, etc
A quick note about Circulation11
Building Duke Libraries eRea...
Tech Support by Acq staff
 FAQ for devices
 Airport man
 Burnt cases
 New cords, covers
 Total wipeouts
 Questions f...
Problem with titles per POD
 Lost permissions from publishers created
loss of access to titles in the pod.
 How Amazon t...
Biggest issue lately - TAXES
 Both charge taxes on purchases
depending upon the publisher.
Fine for individuals - not fo...
Cataloging15
Building Duke Libraries eReaders Collection Copyright 11/2010
Background
 Over a two-month roll-out period, Duke
University Libraries cataloged 75 titles for
Amazon.com Kindles. Since...
Discovery, discovery, discovery
 Marketing
 Resources intentionally selected by
subject librarians
 Ease of management ...
Standardization
 Adherence to national cataloging
standards
 Working models
 Use existing workflows/ functionality wher...
Scalability
 Work with colleagues to create a
sustainable workflow
 Identify an expert to manage workflow
while the numb...
Scalability continued
Building Duke Libraries eReaders Collection Copyright 11/2010
20
DEVICE RECORD
Call
Number
Location
...
Scalability continued
21
Building Duke Libraries eReaders Collection Copyright 11/2010
Challenges
 Cataloging content without a chief source
of information
 Most ereader titles require original
cataloging
 ...
Challenges continued
 Most ereader titles required original
cataloging
 Example: out of 75 titles cataloged for the
init...
3%
28%
38%
18%
13%
Kindle Circulation Demographics 2010
147 Patrons Represented
Faculty
Graduate Students
Undergraduates
L...
Next Steps
 New title requests through
askeReaders@duke.edu
 Review success of project and
determine if additional/diffe...
For further information
Aisha Harvey
aisha.harvey@duke.edu
Nancy Gibbs
nancy.gibbs@duke.edu
Natalie Sommerville
natalie.so...
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Delivering E-Readers in an Academic Library Setting

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Charleston Conference
Thursday, November 4, 2010
3:00 - 3:50 PM
Speakers: Nancy Gibbs, Duke University; Aisha Harvey, Duke University; Natalie Sommerville, Duke University

Published in: Education, Business
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Transcript of "Delivering E-Readers in an Academic Library Setting"

  1. 1. Building Duke University Libraries’ eReaders Collection Aisha Harvey, Nancy Gibbs, Natalie Sommerville Charleston Conference, November 4, 2010 1 Building Duke Libraries eReaders Collection Copyright 11/2010
  2. 2. Purpose  Provide a way for patrons to interact with new and emerging book and information technologies  Increase access to high-demand titles  We began with 18 Kindles and then added an additional 6 Kindles and 15 Nooks.  Providing many books available to users at a fraction of the cost of a popular print book. 2 Building Duke Libraries eReaders Collection Copyright 11/2010
  3. 3. Titles per device  One purchased Kindle title can be loaded on up to 6 Kindles.  One purchased Nook title can be loaded on to as many Nooks as we own.  Not all Kindle titles are also available for Nooks. 3 Building Duke Libraries eReaders Collection Copyright 11/2010
  4. 4. Selection Criteria  Highest-circulation titles in Perkins’ New & Noteworthy and Current Literature collection (titles that have circulated more than 15 times)  Titles in these collections with more than 3 hold requests  Newly published titles in high demand (e.g. The Lost Symbol)  Patron purchase suggestions 4 Building Duke Libraries eReaders Collection Copyright 11/2010
  5. 5. Marketing and Selection http://library.duke.edu/ereaders/index.html 5 Building Duke Libraries eReaders Collection Copyright 11/2010
  6. 6. Acquisitions6 Building Duke Libraries eReaders Collection Copyright 11/2010
  7. 7. Purchasing eReader Titles  Required a new workflow different from standard processes.  Workflow is different for each of the devices.  Amazon and Barnes & Noble only allowed purchases by credit card.  eReaders not password protected. 7 Building Duke Libraries eReaders Collection Copyright 11/2010
  8. 8. Controlling Purchasing Process for Kindles  Register Kindle each time device returned and de- register when checked out.  Continual re-keying of account information  Acquisitions staff cannot purchase titles while Kindle on loan.  Prevents patron from purchasing titles.  Enter credit card information at time of purchase and remove immediately.  Minimal keying to enter credit card number.  Acquisitions staff can purchase titles at any time.  Very slight risk that library patrons can purchase titles while credit card information in system. Option 1: Registering/De-registering Option 2: Re-entering credit card information 8 Building Duke Libraries eReaders Collection Copyright 11/2010
  9. 9. Controlling Purchasing Process for Nooks  Re-add credit card info  Purchase 1 title per group of Nooks  Download and open title on all devices  Remove the credit card information  Make one employee default credit card holder  Purchase 1 title per group of Nooks  Device must be opened multiple times to ensure all titles are available  Remove the credit card information Option 1 Option 2 9 Building Duke Libraries eReaders Collection Copyright 11/2010
  10. 10. Purchasing and Downloading Titles10 Building Duke Libraries eReaders Collection Copyright 11/2010
  11. 11. Three circulation points Training staff Holds, renewals, etc A quick note about Circulation11 Building Duke Libraries eReaders Collection Copyright 11/2010
  12. 12. Tech Support by Acq staff  FAQ for devices  Airport man  Burnt cases  New cords, covers  Total wipeouts  Questions from afar  PDF’s 12 Building Duke Libraries eReaders Collection Copyright 11/2010
  13. 13. Problem with titles per POD  Lost permissions from publishers created loss of access to titles in the pod.  How Amazon took away that one lost access per pod was willy-nilly! 13 Building Duke Libraries eReaders Collection Copyright 11/2010
  14. 14. Biggest issue lately - TAXES  Both charge taxes on purchases depending upon the publisher. Fine for individuals - not for institutions  What to look for at the Amazon site: “The price was set by the publisher” Example Freedom by Jonathan Franzen  Some institutions have asked their libraries not to order from Amazon because of this hassle 14 Building Duke Libraries eReaders Collection Copyright 11/2010
  15. 15. Cataloging15 Building Duke Libraries eReaders Collection Copyright 11/2010
  16. 16. Background  Over a two-month roll-out period, Duke University Libraries cataloged 75 titles for Amazon.com Kindles. Since then:  83 new titles have been added  A subset of Kindle titles have been added to Barnes & Noble Nooks 16 Building Duke Libraries eReaders Collection Copyright 11/2010
  17. 17. Discovery, discovery, discovery  Marketing  Resources intentionally selected by subject librarians  Ease of management and reporting  Contribution to the wider cataloging community 17 Building Duke Libraries eReaders Collection Copyright 11/2010
  18. 18. Standardization  Adherence to national cataloging standards  Working models  Use existing workflows/ functionality where possible  Standardization is the prerequisite for scalability 18 Building Duke Libraries eReaders Collection Copyright 11/2010
  19. 19. Scalability  Work with colleagues to create a sustainable workflow  Identify an expert to manage workflow while the numbers are small 19 Building Duke Libraries eReaders Collection Copyright 11/2010
  20. 20. Scalability continued Building Duke Libraries eReaders Collection Copyright 11/2010 20 DEVICE RECORD Call Number Location Circulatio n Policies Title Level Recor d Title Level Recor d Title Level Recor d
  21. 21. Scalability continued 21 Building Duke Libraries eReaders Collection Copyright 11/2010
  22. 22. Challenges  Cataloging content without a chief source of information  Most ereader titles require original cataloging  Scalability is possible, but integration into general workflow more difficult 22 Building Duke Libraries eReaders Collection Copyright 11/2010
  23. 23. Challenges continued  Most ereader titles required original cataloging  Example: out of 75 titles cataloged for the initial pilot, only 5 titles matched copy cataloging guidelines  This percentage has held true in the 9 months since the pilot  Scalability is possible, but integration into the general Cataloging and Metadata Services workflow Building Duke Libraries eReaders Collection Copyright 11/2010 23
  24. 24. 3% 28% 38% 18% 13% Kindle Circulation Demographics 2010 147 Patrons Represented Faculty Graduate Students Undergraduates Library Staff Duke Staff 24 Building Duke Libraries eReaders Collection Copyright 11/2010
  25. 25. Next Steps  New title requests through askeReaders@duke.edu  Review success of project and determine if additional/different devices should be purchased. What is affect of workflows on this project? 25 Building Duke Libraries eReaders Collection Copyright 11/2010
  26. 26. For further information Aisha Harvey aisha.harvey@duke.edu Nancy Gibbs nancy.gibbs@duke.edu Natalie Sommerville natalie.sommerville@duke.edu Building Duke Libraries eReaders Collection Copyright 11/2010 26
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