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Delivering E-Readers in an Academic Library Setting

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Charleston Conference

Charleston Conference
Thursday, November 4, 2010
3:00 - 3:50 PM
Speakers: Nancy Gibbs, Duke University; Aisha Harvey, Duke University; Natalie Sommerville, Duke University

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Delivering E-Readers in an Academic Library Setting Delivering E-Readers in an Academic Library Setting Presentation Transcript

  • Building Duke University Libraries’ eReaders Collection
    Aisha Harvey, Nancy Gibbs, Natalie Sommerville
    Charleston Conference,
    November 4, 2010
    1
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Purpose
    Provide a way for patrons to interact with new and emerging book and information technologies
    Increase access to high-demand titles
    We began with 18 Kindles and then added an additional 6 Kindles and 15 Nooks.
    Providing many books available to users at a fraction of the cost of a popular print book.
    2
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Titles per device
    One purchased Kindle title can be loaded on up to 6 Kindles.
    One purchased Nook title can be loaded on to as many Nooks as we own.
    Not all Kindle titles are also available for Nooks.
    3
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Selection Criteria
    Highest-circulation titles in Perkins’ New & Noteworthy and Current Literature collection (titles that have circulated more than 15 times)
    Titles in these collections with more than 3 hold requests
    Newly published titles in high demand (e.g. The Lost Symbol)
    Patron purchase suggestions
    4
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Marketing and Selectionhttp://library.duke.edu/ereaders/index.html
    5
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Acquisitions
    6
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Purchasing eReader Titles
    Required a new workflow different from standard processes.
    Workflow is different for each of the devices.
    Amazon and Barnes & Noble only allowed purchases by credit card.
    eReaders not password protected.
    7
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Controlling Purchasing Process for Kindles
    • Enter credit card information at time of purchase and remove immediately.
    • Minimal keying to enter credit card number.
    • Acquisitions staff can purchase titles at any time.
    • Very slight risk that library patrons can purchase titles while credit card information in system.
    Option 1:
    Registering/De-registering
    Option 2:
    Re-entering credit card information
    • Register Kindle each time device returned and de-register when checked out.
    • Continual re-keying of account information
    • Acquisitions staff cannot purchase titles while Kindle on loan.
    • Prevents patron from purchasing titles.
    8
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Controlling Purchasing Process for Nooks
    Re-add credit card info
    Purchase 1 title per group of Nooks
    Download and open title on all devices
    Remove the credit card information
    Make one employee default credit card holder
    Purchase 1 title per group of Nooks
    Device must be opened multiple times to ensure all titles are available
    Remove the credit card information
    Option 1
    Option 2
    9
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Purchasing and Downloading Titles
    10
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Three circulation points
    Training staff
    Holds, renewals, etc
    A quick note about Circulation
    11
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Tech Support by Acq staff
    FAQ for devices
    Airport man
    Burnt cases
    New cords, covers
    Total wipeouts
    Questions from afar
    PDF’s
    12
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Problem with titles per POD
    Lost permissions from publishers created loss of access to titles in the pod.
    How Amazon took away that one lost access per pod was willy-nilly!
    13
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Biggest issue lately - TAXES
    Both charge taxes on purchases depending upon the publisher.
    Fine for individuals - not for institutions
    What to look for at the Amazon site:
    “The price was set by the publisher” Example Freedom by Jonathan Franzen
    Some institutions have asked their libraries not to order from Amazon because of this hassle
    14
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Cataloging
    15
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Background
    Over a two-month roll-out period, Duke University Libraries cataloged 75 titles for Amazon.com Kindles. Since then:
    83 new titles have been added
    A subset of Kindle titles have been added to Barnes & Noble Nooks
    16
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Discovery, discovery, discovery
    Marketing
    Resources intentionally selected by subject librarians
    Ease of management and reporting
    Contribution to the wider cataloging community
    17
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Standardization
    Adherence to national cataloging standards
    Working models
    Use existing workflows/ functionality where possible
    Standardization is the prerequisite for scalability
    18
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Scalability
    Work with colleagues to create a sustainable workflow
    Identify an expert to manage workflow while the numbers are small
    19
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Scalability continued
    Building Duke Libraries eReaders Collection Copyright 11/2010
    20
    DEVICE RECORD
    Call
    Number
    Location
    Circulation
    Policies
    Title
    Level
    Record
    Title
    Level
    Record
    Title
    Level
    Record
  • Scalability continued
    21
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Challenges
    Cataloging content without a chief source of information
    Most ereader titles require original cataloging
    Scalability is possible, but integration into general workflow more difficult
    22
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Challenges continued
    Most ereader titles required original cataloging
    Example: out of 75 titles cataloged for the initial pilot, only 5 titles matched copy cataloging guidelines
    This percentage has held true in the 9 months since the pilot
    Scalability is possible, but integration into the general Cataloging and Metadata Services workflow
    Building Duke Libraries eReaders Collection Copyright 11/2010
    23
  • 24
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • Next Steps
    New title requests through askeReaders@duke.edu
    Review success of project and determine if additional/different devices should be purchased. What is affect of workflows on this project?
    25
    Building Duke Libraries eReaders Collection Copyright 11/2010
  • For further information
    Aisha Harvey
    aisha.harvey@duke.edu
    Nancy Gibbs
    nancy.gibbs@duke.edu
    Natalie Sommerville
    natalie.sommerville@duke.edu
    Building Duke Libraries eReaders Collection Copyright 11/2010
    26