Upcoming SlideShare
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Standard text messaging rates apply

# Women in mining congress problem solving 7 march 2013

342

Published on

Best practice problem solving process

Best practice problem solving process

Published in: Education, Technology
0 Likes
Statistics
Notes
• Full Name
Comment goes here.

Are you sure you want to Yes No
• Be the first to comment

• Be the first to like this

Views
Total Views
342
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
4
0
Likes
0
Embeds 0
No embeds

No notes for slide

### Transcript

• 1. WOMEN IN MINING CONFERENCE CHARLES COTTER 7 MARCH 2013 PROBLEM SOLVING
• 2. PRESENTATION OVERVIEW  Introduction  Key presentation topics  Summary  Questions
• 3. Fundamentals of problem- solving  Differentiating between structured and unstructured problems  Engineering-related examples  What types of problems that keep Engineers awake at night?  What are the constraints to solving engineering problems?
• 4. Critical success factors of effective problem resolution  The right problem solving strategy  Whole brain thinking – combination of left (rational) + right brain (creative) thinking  Sufficiency – time, information and resources  Commitment and ownership (to the implementation of the solution)
• 5. Whole Brain problem-solving process  Step 1: Problem identification, analysis and definition  Step 2: Search for information and generate alternative solutions  Step 3: Evaluate alternative solutions  Step 4: Select the most appropriate solution  Step 5: Implement the appropriate solution  Step 6: Evaluate the effectiveness of the implemented solution
• 6. Step 1: Problem identification, analysis and definition  This means the search for facts which leads to the development of many explanations and symptoms of the problem  Ultimately results in the identification of the root causes i.e. source/origin of the problem as well as the extent of the problem  A useful technique to use during this step is the fishbone diagram
• 7. Step 2: Search for information/ generate alternative solutions  This step entails the gathering of problem-related information and other variables that may have a bearing on the identified problem, in order to make an informed decision.  At this step, it is important for team leaders to identify decision criteria that will assist in the making of an objective decision  The decision maker will have to find alternatives that could resolve the problem and these alternatives will have to be relevant to the problem-solving process.  Typically team leaders may use a variety of idea/solution generating techniques and problem solving methods e.g. Brainstorming.
• 8. Step 3: Evaluate alternative solutions  Team leaders must critically analyze each alternative solution, appraising each against the criteria identified in step 2.  The comparisons will reveal the relative strengths and weaknesses of each alternative and it will highlight the best alternative that can maintain the most significant needs of the criteria.  A useful technique that team leaders can use during the evaluation of ideas/solutions is the decision matrix.
• 9. Step 4: Select the most appropriate solution  Once the team leader has analyzed the alternatives, the next step is to choose the best alternative.  Making an informed and objective decision.
• 10. Step 5: Implement the appropriate solution  The team leader then puts the decision into action using the chosen alternative accordingly.  Develops an implementation plan – 4 W’s + H.
• 11. Step 6: Evaluate the effectiveness of the implemented solution  The team leader monitors and evaluates the outcomes of the decision, to see if the problem had been resolved.  They determine whether the decision was best, and if not s/he would need to assess what went wrong.  Taking remedial/corrective action (if required)
• 12. SUMMARY  Key points  Questions  Contact details:  Charles Cotter  084 562 9446  charlescot@polka.co.za  Linked In  Twitter @Charles_Cotter