HOW TO BECOME AN NGO THAT IS TRUSTED BY PEOPLE Presented by Ken Berger President & Chief Executive Officer at Agency for Social Information International Conference, Moscow February 20, 2009

Financial Health Accountability & Transparency Outcomes THREE COMPONENTS OF CHARITY EVALUATION

Financial Health

Accountability & Transparency

Outcomes

Character Ability Strength Truth Confidence THE ELEMENTS OF TRUST

Character

Ability

Strength

Truth

Confidence

Team Model – Shared Leadership Continuous Improvement Process – Adaptation Client/Mission Centered Approach Suggestion: Establish core values and form staff and client committees to assess & improve. CHARACTER - REFLECTED IN A SET OF CORE VALUES

Team Model – Shared Leadership

Continuous Improvement Process – Adaptation

Client/Mission Centered Approach

Suggestion: Establish core values and form staff and client committees to assess & improve.

People are fully engaged Collaboration with other NGO’s Advocacy with Government Working with Business Suggestion: Develop measures of outcome/impact and report them openly. ABILITY – FULLY INVOLVED IN ALL SPHERES OF INFLUENCE

People are fully engaged

Collaboration with other NGO’s

Advocacy with Government

Working with Business

Suggestion: Develop measures of outcome/impact and report them openly.

Administrative Expense Fundraising Expense Program Services Expense Fundraising Cost to Raise a Dollar Program Growth Rate Revenue Growth Rate Working Capital Suggestion: Meet monthly to review revenue & expenses and cash flow. Openly share annual financial results. STRENGTH – MAINTAIN FINANCIAL HEALTH

Administrative Expense

Fundraising Expense

Program Services Expense

Fundraising Cost to Raise a Dollar

Program Growth Rate

Revenue Growth Rate

Working Capital

Suggestion: Meet monthly to review revenue & expenses and cash flow. Openly share annual financial results.

Welcome feedback and new ideas from all. Admit mistakes as well as achievements Respond quickly to problems and concerns. Suggestion: Have a mechanism for anonymous complaints to be reviewed and shared with the Board (corporate compliance program). TRUTH

Welcome feedback and new ideas from all.

Admit mistakes as well as achievements

Respond quickly to problems and concerns.

Suggestion: Have a mechanism for anonymous complaints to be reviewed and shared with the Board (corporate compliance program).

Passion for the Mission Vision for the Future Hope for Great Impact/Achievements Suggestion: Hold a retreat at least every 3 years to review plans and strategize for the future. CONFIDENCE – LEADERSHIP LEADS

Passion for the Mission

Vision for the Future

Hope for Great Impact/Achievements

Suggestion: Hold a retreat at least every 3 years to review plans and strategize for the future.

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