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Smart Ims Inc

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Transcript

  • 1. Gayathri Rao Business Services Manager 732 432 7800 x 209
  • 2. About Smart IMS
    • Established in 1994
    • Lead by technology experts with 30+ years of experience in Finance, Banking, Pharmaceutical and Technology Industry
    • Operations In US and India
      • New Jersey, Kansas, Denver, Ontario (Canada)
      • Hyderabad, India
    • Team strength of 250+
  • 3. Smart IMS Verticals
      • Information Management Systems
      • Applications, ERP, Databases, Quality Assurance and Professional Services
      • Infrastructure Management Services
      • Networks, Systems, VOIP and IP Video
      • Intelligence Management Solutions
      • Business, E-Commerce and Risk Analysis for Capital Markets
  • 4. Smart IMS Advantages Experienced Management Scalability Flexibility Customer for Life Track Record Expertise Thought leadership Domain depth Certifications
    • Domain
    • Technology
    • On Site/ Off Site/ Off Shore
    • IT/ITES
    Delivering value by deepening our domain strengths, offerings and capabilities
  • 5. Information Systems 25-June-2008 Applications Products Professional Services IT Processes Quality Control Development Integration Databases Quality Assurance SW Development Design & Architecture Technology Solutions Customer Support & Management Product Maintenance Documentation Practice Requirements Management Project Management Business Solutions Quality Control Business Project Management Development Case Management Client Management Contract Management
  • 6. Information Systems contd..
    • PROFESSIONAL SERVICES
    • IT
      • Solutions on technology, architecture and design and methodologies
        • SOA, E-Commerce, Agile, RUP, ERP, Databases, Networks, VOIP etc.,
    • Domain
      • Provide insight into customer business in areas of domain expertise
        • Finance, Insurance, HR, Talent Management, etc
    • Quality Assurance
      • Analyze, find areas to improve quality, device processes, implement, monitor and transition
        • Quality control, performance, automation, etc
    • Management
      • Plan, schedule, manage resources, manage risks (identify, monitor, mitigate), budget, expenditure, etc
  • 7. Intelligence Solutions
    • Information Intelligence - help take decisions on business
      • Collect, integrate, analyze, identify risk and present business information
      • Real-time information for decision-taking purposes
      • Purpose-built solutions meant to satisfy a specific analytic/decision-making set of requirements
      • Intelligent solutions and tools related to financial reporting, financial planning and financial analysis
      • Decision-making data analytics that have historic views and also predictive analytics
  • 8. Infrastructure Services
    • Integration Services
      • Network Design & Implementation
      • Systems Design & Implementation
      • Security Design and Audit Solutions
      • Unified Communication
        • VOIP, VIDEO and Messaging
    • Management and Monitoring Services
      • Proactive and Reactive Management
      • Day-2 Operations & Provisioning
    • Help Desk Services
      • 24x7 Redundant NOC
      • Local Presence and Remote Answering
      • ITIL Certified
      • Level 1-4 Support services
  • 9. Design & Implementation
    • Design & integrate Data, Voice, Video & Firewalls
    • Configure LAN interfaces, IP addressing schemes, Security and NAT procedures
    • Design, Implement IP Services
      • DNS, DHCP, Proxy, Caching Etc.,
    • Define load balancing and bandwidth allocation
    • Solutions for security assessments and audits, virus protection, business continuity, and disaster recovery
    • Define Server, Desktop, Group and User Policies
    • Plan and Build Unified Communications
      • VOIP (Cisco, AVAYA, SIP)
      • Collaboration
      • Video Conferencing
      • Voice Mail and Messaging
  • 10. Management, Monitoring & Helpdesk
    • PROACTIVE & REACTIVE MANAGEMENT
      • Remotely monitor health for optimum use of infrastructure
      • Applications & Servers
      • Routers & Switches, Firewalls and WAN
      • Custom Reporting, Planning with Metrics and Measurement
    • DAY-2 OPERATIONS SUPPORT
      • Moves Adds & Changes (MAC) for Networks, Users, Systems, VOIP
      • Change & Configuration management
      • Patch management
      • Software upgrades
      • Anti-Virus Upgrade
      • Intrusion Detection
    • HELP DESK SERVICES
      • ITIL Certified
      • Single Point of Accountability and Ownership of Problems
      • Internal Trouble ticketing system
      • 24x7 technical support
      • Web portal login
      • Service Level Agreements
      • Asset tracking
      • Knowledge Base
  • 11. Infrastructure Services Overview
  • 12. Process Maturity PLAN Design spec sheets Procedures Resources Timelines Deployment models ASSESS OS/SW/HW Compatibility Network Protocols Application Integration & Workflows Security & Privacy Policies Internal and External Business Requirements REVIEW Business Process Mapping Current “as is” of: IT Infrastructure, Network Architecture & Applications, Geographies IMPLEMENT Configuration Management Change Management Problem Management Incident Management ITIL Process DELIVER Feedback and Knowledge Evaluation Measurable Results Business Goals & Objectives Smart IMS R.A.P.I.D Methodology
  • 13. Customers Fortune 500 & other Major customers
  • 14. RECAP
    • Information Systems
      • Professional software services
      • Application Development
      • Product Development
    • Infrastructure services
      • Network Design, Engineering, Management & Monitoring
        • LAN, WAN, ROUTERS, SWITCHES, VOIP etc.,
      • Server / Desktop management
      • Security architecture, design & Management
      • 24 x7 Service / Help desk support
    • Intelligence Management Solutions
      • Business , E Commerce and Risk Analysis for capital markets
  • 15. Thank You
    • Q & A