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Gayathri Rao Business Services Manager 732 432 7800 x 209
About Smart IMS <ul><li>Established in 1994  </li></ul><ul><li>Lead by technology experts with 30+ years of experience in ...
Smart IMS Verticals <ul><ul><li>Information Management Systems </li></ul></ul><ul><ul><li>Applications, ERP, Databases, Qu...
Smart IMS Advantages Experienced  Management Scalability   Flexibility  Customer for Life Track Record Expertise Thought l...
Information Systems 25-June-2008 Applications Products Professional Services IT Processes Quality Control Development Inte...
Information Systems  contd.. <ul><li>PROFESSIONAL SERVICES  </li></ul><ul><li>IT  </li></ul><ul><ul><li>Solutions on techn...
Intelligence Solutions <ul><li>Information Intelligence - help take decisions on business </li></ul><ul><ul><li>Collect, i...
Infrastructure Services <ul><li>Integration Services </li></ul><ul><ul><li>Network Design & Implementation </li></ul></ul>...
Design & Implementation <ul><li>Design & integrate Data, Voice, Video & Firewalls </li></ul><ul><li>Configure LAN interfac...
Management, Monitoring & Helpdesk <ul><li>PROACTIVE & REACTIVE MANAGEMENT </li></ul><ul><ul><li>Remotely monitor health fo...
Infrastructure Services Overview
Process Maturity PLAN Design spec sheets Procedures Resources Timelines Deployment models ASSESS OS/SW/HW Compatibility Ne...
Customers Fortune 500 & other Major customers
RECAP <ul><li>Information Systems </li></ul><ul><ul><li>Professional software services  </li></ul></ul><ul><ul><li>Applica...
Thank You <ul><li>  </li></ul><ul><li>Q & A </li></ul>
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Smart Ims Inc Pp

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Transcript of "Smart Ims Inc Pp"

  1. 1. Gayathri Rao Business Services Manager 732 432 7800 x 209
  2. 2. About Smart IMS <ul><li>Established in 1994 </li></ul><ul><li>Lead by technology experts with 30+ years of experience in Finance, Banking, Pharmaceutical and Technology Industry </li></ul><ul><li>Operations In US and India </li></ul><ul><ul><li>New Jersey, Kansas, Denver, Ontario (Canada) </li></ul></ul><ul><ul><li>Hyderabad, India </li></ul></ul><ul><li>Team strength of 250+ </li></ul>
  3. 3. Smart IMS Verticals <ul><ul><li>Information Management Systems </li></ul></ul><ul><ul><li>Applications, ERP, Databases, Quality Assurance and Professional Services </li></ul></ul><ul><ul><li>Infrastructure Management Services </li></ul></ul><ul><ul><li>Networks, Systems, VOIP and IP Video </li></ul></ul><ul><ul><li>Intelligence Management Solutions </li></ul></ul><ul><ul><li>Business, E-Commerce and Risk Analysis for Capital Markets </li></ul></ul>
  4. 4. Smart IMS Advantages Experienced Management Scalability Flexibility Customer for Life Track Record Expertise Thought leadership Domain depth Certifications <ul><li>Domain </li></ul><ul><li>Technology </li></ul><ul><li>On Site/ Off Site/ Off Shore </li></ul><ul><li>IT/ITES </li></ul>Delivering value by deepening our domain strengths, offerings and capabilities
  5. 5. Information Systems 25-June-2008 Applications Products Professional Services IT Processes Quality Control Development Integration Databases Quality Assurance SW Development Design & Architecture Technology Solutions Customer Support & Management Product Maintenance Documentation Practice Requirements Management Project Management Business Solutions Quality Control Business Project Management Development Case Management Client Management Contract Management
  6. 6. Information Systems contd.. <ul><li>PROFESSIONAL SERVICES </li></ul><ul><li>IT </li></ul><ul><ul><li>Solutions on technology, architecture and design and methodologies </li></ul></ul><ul><ul><ul><li>SOA, E-Commerce, Agile, RUP, ERP, Databases, Networks, VOIP etc., </li></ul></ul></ul><ul><li>Domain </li></ul><ul><ul><li>Provide insight into customer business in areas of domain expertise </li></ul></ul><ul><ul><ul><li>Finance, Insurance, HR, Talent Management, etc </li></ul></ul></ul><ul><li>Quality Assurance </li></ul><ul><ul><li>Analyze, find areas to improve quality, device processes, implement, monitor and transition </li></ul></ul><ul><ul><ul><li>Quality control, performance, automation, etc </li></ul></ul></ul><ul><li>Management </li></ul><ul><ul><li>Plan, schedule, manage resources, manage risks (identify, monitor, mitigate), budget, expenditure, etc </li></ul></ul>
  7. 7. Intelligence Solutions <ul><li>Information Intelligence - help take decisions on business </li></ul><ul><ul><li>Collect, integrate, analyze, identify risk and present business information </li></ul></ul><ul><ul><li>Real-time information for decision-taking purposes </li></ul></ul><ul><ul><li>Purpose-built solutions meant to satisfy a specific analytic/decision-making set of requirements </li></ul></ul><ul><ul><li>Intelligent solutions and tools related to financial reporting, financial planning and financial analysis </li></ul></ul><ul><ul><li>Decision-making data analytics that have historic views and also predictive analytics </li></ul></ul>
  8. 8. Infrastructure Services <ul><li>Integration Services </li></ul><ul><ul><li>Network Design & Implementation </li></ul></ul><ul><ul><li>Systems Design & Implementation </li></ul></ul><ul><ul><li>Security Design and Audit Solutions </li></ul></ul><ul><ul><li>Unified Communication </li></ul></ul><ul><ul><ul><li>VOIP, VIDEO and Messaging </li></ul></ul></ul><ul><li>Management and Monitoring Services </li></ul><ul><ul><li>Proactive and Reactive Management </li></ul></ul><ul><ul><li>Day-2 Operations & Provisioning </li></ul></ul><ul><li>Help Desk Services </li></ul><ul><ul><li>24x7 Redundant NOC </li></ul></ul><ul><ul><li>Local Presence and Remote Answering </li></ul></ul><ul><ul><li>ITIL Certified </li></ul></ul><ul><ul><li>Level 1-4 Support services </li></ul></ul>
  9. 9. Design & Implementation <ul><li>Design & integrate Data, Voice, Video & Firewalls </li></ul><ul><li>Configure LAN interfaces, IP addressing schemes, Security and NAT procedures </li></ul><ul><li>Design, Implement IP Services </li></ul><ul><ul><li>DNS, DHCP, Proxy, Caching Etc., </li></ul></ul><ul><li>Define load balancing and bandwidth allocation </li></ul><ul><li>Solutions for security assessments and audits, virus protection, business continuity, and disaster recovery </li></ul><ul><li>Define Server, Desktop, Group and User Policies </li></ul><ul><li>Plan and Build Unified Communications </li></ul><ul><ul><li>VOIP (Cisco, AVAYA, SIP) </li></ul></ul><ul><ul><li>Collaboration </li></ul></ul><ul><ul><li>Video Conferencing </li></ul></ul><ul><ul><li>Voice Mail and Messaging </li></ul></ul>
  10. 10. Management, Monitoring & Helpdesk <ul><li>PROACTIVE & REACTIVE MANAGEMENT </li></ul><ul><ul><li>Remotely monitor health for optimum use of infrastructure </li></ul></ul><ul><ul><li>Applications & Servers </li></ul></ul><ul><ul><li>Routers & Switches, Firewalls and WAN </li></ul></ul><ul><ul><li>Custom Reporting, Planning with Metrics and Measurement </li></ul></ul><ul><li>DAY-2 OPERATIONS SUPPORT </li></ul><ul><ul><li>Moves Adds & Changes (MAC) for Networks, Users, Systems, VOIP </li></ul></ul><ul><ul><li>Change & Configuration management </li></ul></ul><ul><ul><li>Patch management </li></ul></ul><ul><ul><li>Software upgrades </li></ul></ul><ul><ul><li>Anti-Virus Upgrade </li></ul></ul><ul><ul><li>Intrusion Detection </li></ul></ul><ul><li>HELP DESK SERVICES </li></ul><ul><ul><li>ITIL Certified </li></ul></ul><ul><ul><li>Single Point of Accountability and Ownership of Problems </li></ul></ul><ul><ul><li>Internal Trouble ticketing system </li></ul></ul><ul><ul><li>24x7 technical support </li></ul></ul><ul><ul><li>Web portal login </li></ul></ul><ul><ul><li>Service Level Agreements </li></ul></ul><ul><ul><li>Asset tracking </li></ul></ul><ul><ul><li>Knowledge Base </li></ul></ul>
  11. 11. Infrastructure Services Overview
  12. 12. Process Maturity PLAN Design spec sheets Procedures Resources Timelines Deployment models ASSESS OS/SW/HW Compatibility Network Protocols Application Integration & Workflows Security & Privacy Policies Internal and External Business Requirements REVIEW Business Process Mapping Current “as is” of: IT Infrastructure, Network Architecture & Applications, Geographies IMPLEMENT Configuration Management Change Management Problem Management Incident Management ITIL Process DELIVER Feedback and Knowledge Evaluation Measurable Results Business Goals & Objectives Smart IMS R.A.P.I.D Methodology
  13. 13. Customers Fortune 500 & other Major customers
  14. 14. RECAP <ul><li>Information Systems </li></ul><ul><ul><li>Professional software services </li></ul></ul><ul><ul><li>Application Development </li></ul></ul><ul><ul><li>Product Development </li></ul></ul><ul><li>Infrastructure services </li></ul><ul><ul><li>Network Design, Engineering, Management & Monitoring </li></ul></ul><ul><ul><ul><li>LAN, WAN, ROUTERS, SWITCHES, VOIP etc., </li></ul></ul></ul><ul><ul><li>Server / Desktop management </li></ul></ul><ul><ul><li>Security architecture, design & Management </li></ul></ul><ul><ul><li>24 x7 Service / Help desk support </li></ul></ul><ul><li>Intelligence Management Solutions </li></ul><ul><ul><li>Business , E Commerce and Risk Analysis for capital markets </li></ul></ul>
  15. 15. Thank You <ul><li> </li></ul><ul><li>Q & A </li></ul>
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