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SharePoint Operations Framework - Planning and Guidance
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SharePoint Operations Framework - Planning and Guidance

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The session outlines why IT operations teams need to be "SharePoint operational ready" by ensuring that when project teams handover solutions built using SharePoint, these can be supported using …

The session outlines why IT operations teams need to be "SharePoint operational ready" by ensuring that when project teams handover solutions built using SharePoint, these can be supported using existing support tools and processes. The session covers IT operational management frameworks and how/why IT teams should plan to add SharePoint to their operational management duties. The session will cover roles, responsibilities and skills required in IT teams to be able to help the business manage and operate a SharePoint platform after "go-live". The session will look at some of the challenges and possible actions to overcome these in order to provide a stable and robust SharePoint operational management platform.

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  • The session outlines why IT operations teams need to be "SharePoint operational ready" by ensuring that when project teams handover solutions built using SharePoint, these can be supported using existing support tools and processes. The session covers IT operational management frameworks and how/why IT teams should plan to add SharePoint to their operational management duties. The session will cover roles, responsibilities and skills required in IT teams to be able to help the business manage and operate a SharePoint platform after "go-live". The session will look at some of the challenges and possible actions to overcome these in order to provide a stable and robust SharePoint operational management platform.
  • It has been 10 years of SharePoint – personally I’ve worked on MCMS/SPS2001/STS and WSS/SPS2003 and 2007 and 2010 over the years – now I mainly focus on IT pro and system architectureOver the last year or so I have been involved with working with companies on how to mobilise their existing teams to understand the magic (sometimes black) behind ‘SharePoint’ and help them grow and retain their staff from a day to day operational point of view…
  • The challenge that we see at the moment is across many organisations is that over time as the use of SharePoint grows up – the demands from business as well as users also goes up! When a single ‘solution’ is deployed to SharePoint then there is only less things to worry about – however as we all know SharePoint as a platform can be used for many things. Whether it is document management or as an intranet that provides a host of ‘services’ that sit on the SharePoint ‘platform’ over time the existing processes must be revisited and revised.
  • When starting for form a picture of what it is that is meant by operational management its important to understand that you need to relate these to the underlying technology stack of SharePoint as well as what’s possible with SharePoint..
  • When talking about IT operational management it’s also important that we know about industry recognised standards and frameworks – companies sometimes put a lot of emphasis on these and it’s important to be mindful of these when talking with IT managers and IT departmentsThere are many companies who go to great lengths to ensure that these are the processes or the frameworks they put into practice.
  • Why MOF?Changes to the components of an organization's infrastructure, such as firmware updates to routers and firewall rules changes, on which SharePoint Server relies can result in an unexpected outage. Modification in these areas can happen without the involvement of the organization's SharePoint team. MOF is a structured and flexible model that is based on the following resources:Microsoft Consulting Services (MCS) and Customer Support teams and their experiences working with enterprise customers and partners, as well as the internal IT operations groups at Microsoft.The IT Infrastructure Library (ITIL), which describes the processes and best practices that are required for the delivery of mission-critical service solutions.ISO/IEC 15504 from the International Organization for Standardization (ISO), which provides a normalized approach to assessing software process maturity
  • You need to make sure that you can understand what they mean when they say this – I was working with an organisation where the business owner of the ‘operations’ assurity team was very passionate about the subject but had no real visibility of how it was actually applied in real world – so there was a disconnect between the people who actually carry out the doing!
  • The appeal of SharePoint is that it serves multiple purposes with a single technology stack being used – the promise is that it’s business user focused
  • The true challenge with a ‘deployment’ that is multi-use is the way in which you manage it – for example if you commoditize the offering to a large user base with different needs then your process/rigour around how you look after the ‘core deployment’ is very important.
  • The key decision points for any type of organisation when it comes to SharePoint is if whether to ‘learn as you go’ vs options such as hiring new or third parties.
  • What else would you add to this?ABC application should not incur any data loss?ABC application should must not be offline for more than 30mins a day!
  • Robbie Robertson, Richard Manuel, Garth Hudson, Levon Helm and RickDanko
  • This is a challenging one – for example you may find that within your team you have very exceptional technical team members who are extremely well aware of the technical functionality etc however if that person now needs to understand what end users are experiencing and need to interact with the business as part of this then they maybe not the right person.scope –Internet (WCM)Intranet + ExtranetBusiness Application PlatformDM/RMTeam SitesBI PortalsReportingPoint Solution
  • The challenge that we see at the moment is across many organisations is that over time as the use of SharePoint grows up – the demands from business as well as users also goes up! When a single ‘solution’ is deployed to SharePoint then there is only less things to worry about – however as we all know SharePoint as a platform can be used for many things. Whether it is document management or as an intranet that provides a host of ‘services’ that sit on the SharePoint ‘platform’ over time the existing processes must be revisited and revised.