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Communication. chpt 17
 

Communication. chpt 17

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WACE PRICIPLES OF MANAGEMENT LECTURES 2010

WACE PRICIPLES OF MANAGEMENT LECTURES 2010

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    Communication. chpt 17 Communication. chpt 17 Presentation Transcript

    • SEWP ZC 241: PRINCIPLES OF MANAGEMENT COMMUNICATION
    • After studying this chapter, you should understand:
      • 1. The purpose and the basic communication process.
      • 2. The flow of communication in an organization.
      • 3. The characteristics of written, oral, and nonverbal communication.
      • 4. Barriers and breakdowns in communication and suggest approaches to improve it.
      • 5. The role of the electronic media in communication.
    • What is Communication?
      • Communication is the transfer of information from a sender to a receiver, with the information being understood by the receiver
    • Communication Process
      • The communication model provides an overview of the communication process, identifies the critical variables, and shows their relationships
    • Communication Cycle
    • Noise Hindering Communication
      • Noise is anything-whether in the sender, the transmission, or the receiver--that hinders communication
    • Noise in Communication
    • Noise in Communication
    • Noise Hindering Communication
      • Encoding may be faulty because of the use of ambiguous symbols
      • Transmission may be interrupted by static in the channel, such as may be experienced in a poor telephone connection
      • Inaccurate reception may be caused by inattention
      • A noise or a confined environment may hinder the development of a clear thought
    • Ambiguous symbols
    • Inattention
    • Inattention
    • The Communication Flow in the Organization
      • Downward communication
      • Upward communication
      • Horizontal communication, that is, between people on the same or similar organizational levels
      • Diagona l communication involves persons from different levels who are not in direct reporting relationships with one another
    • Communication Flow
    • Communication Flow
    • What is the Function of an Ombudsperson?
      • An ombudsperson investigates employees' concerns and provides a valuable upward communication link to enhance effective upward communication
    • Communication in the Organization
      • Written Communication
      • Oral Communication
    • Oral Communication
    • Oral Communication
    • Written Communication
    • Written Communication
    •  
    • Communication in the Organization
      • Written Communication
      • Oral Communication
      • Non Verbal Communication
    • Non Verbal Communication
    • Non Verbal Communication
    • Non Verbal Communication
    • Non Verbal Communication
    • Non Verbal Communication
    • Barriers and Breakdowns in Communication
      • Loss by Transmission and Poor Retention
      • Poor Listening and Premature Evaluation
      • Impersonal Communication
      • Distrust, Threat, and Fear
      • Insufficient Period for Adjustment to Change
      • Information Overload
    • Barriers and Breakdowns in Communication
      • Lack of Planning
      • Unclarified Assumptions
      • Semantic Distortion
      • Poorly Expressed Messages
      • Communication Barriers in the International Environment
    • Unclarified Assumptions
    • Poor Listening
    • Impersonal Communications
    • Other Communication Barriers
      • Selective perception -- people tend to perceive what they expect to perceive
      • The influence of attitude -- which is the predisposition to act or not to act in a certain way
      • Differences in status and power between the sender and the receiver of information.
      • Information passing through several levels in the organization hierarchy tends to be distorted.
    • Selective Perception
    • Influence of Attitude
    • Distortion: Multi level flow
    • Difference in Status
    • THANK YOU
      • WISHING YOU ALL THE BEST