Managed Analytics Services

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    Managed Analytics Services - Presentation Transcript

    1. Managed Analytics Services – Building Insight2Action At Cequity, our analytics services will help you l Enhance Revenue – By acquiring new customers, improve customer loyalty, predict customer behaviour & increase customer value l Save Costs – By optimizing marketing spends, optimizing channels of contact & a compelling cost-saving thro’ an hybrid on-site & off-shore engagment model l Drive Insight2Action at speed – By seamlessly combining analytics with campaign management, we accelerate marketing action and results from analytics. We will therefore help you improve marketing response, reduce marketing spends, increase profits and get more value from your data. Our analytical consultants are qualified to provide deep insights by objectively analyzing vast amount of customer transactional, lifestyle and secondary data to help make quick business impact. Our consultants have rich experience in key verticals like: financial services, insurance, mortgage, retail, travel, entertainment & telecommunications. Our analytics services include: CEQUITY BIZACTION – Modeling services Insight2Action Acquisition Insight2Action Value-build Insight2Action Retention Models Models Models Prospect Modeling and Scoring Cross-Sell/Up-Sell Analytics Churn Prediction Lead Scoring and Enhancement Lifecycle Profiling Attrition Models Optimal Contact Strategy Development Response/Conversion Modeling Portfolio Analysis CLTV Modeling Segmentation Models Cequity xpress analytics – On-demand analytics @ speed: Our efficient, high quality analytic services helps you quickly implement powerful analytical models based upon our proprietary Xpress analytical infrastructure using advanced analytical tools & solutions. Xpress Analytics makes it easy to speed-up the model design and development process. Hence, we make it easy for you build and implement large number models and realize business results faster than ever before. Cequity Xpress Analytics acts a perfect complement to your in-house team resources, or if you are looking for a partner who can help you build a faster go-to-market solution in the shortest possible time. Because your business cannot wait. Cequity NUMBERZ – Analytical solution for financial services We have built our expertise in offering a range of analytical services & models across the entire customer lifecycle of the financial services business. It includes the entire spectrum right from Customer Acquisition to Customer Retention.
    2. For the financial services vertical we offer the analytical services that span the entire customer lifecycle Insurance Credit Card Retail Banking Mortgage Customer u Cross Sell Modeling u Activation Scorecards u Channel Migration u Customer Lifetime Framework Value Acquisition u Dormancy Prediction u Customer Propensity u Acquisition Models Framework Scorecards u Risk Scorecard u Customer Profiling u Balance Consolidation u Customer Lifetime u Mortgage Insurance Solutions Value Scorecard u Channel Analytics Customer Profitability Balance Build Upsell Propensity u u u Scorecards Framework Models Customer u Renewal Prediciton u Proactive Retention u Depletion Scorecards u Propensity of Retention Scorecards Prepayment u Collateral Quantity Scorecard Cequity’s strong understanding of underlying customer data and the ability to address the entire marketing lifecycle right from prospecting to measurement has helped clients realize the value of their investments. Business Objective Description Impact in 6-12 Months 1. Acquisition u Rationalizing prospect solicitations and reducing mailing costs at a u 5-10% reduction in marketing costs credit card issuer u Tailoring direct mail offers to targeted segments at a retail bank u 2.5-4.0 times improvement in response rates u Acquiring lower-value customers via a lower-cost channel at a u 8% profit improvement from lower acquisition small-business health insurance provider costs 2. Development u Identifying and targeting priority low-penetration customers for u Ÿ 20-40% profit increase for targeted cross-sell at a retail bank segments u Creating client-centric metrics and relationship management at a u 5-10% increase in revenue expected wholesale bank u Migrating key customer segments upward at a luxury retailer u 7-17% increase in customer spend u Enhancing cross-sell in the personal lines P&C agent channel u 7% increase in total premiums 3. Retention u Targeting offers to reduce downward migration among high-value u 20-30% reduction in downward migration segments at a retailer u Reducing silent attrition for high-risk customer segments at a u 34-50% profit increase expected retail bank 4. Servicing u Using online servicing to reduce same-account call volume at a u 40% reduction in call center costs consumer finance company Analytics will help business either lower cost of acquisition, improve response rates, increased profits and reduce churn. Cequity data centre and infrastructure setup With Cequity, clients have access to state-of-the art data centre that has world class infrastructure capabilities, 24 X 7 support and complete information security. Carrier-neutral world class infrastructure UPS Backup Connectivity and Generators bandwith A complete 24X7X365 Biometric Access environment and Exit Sensors Redundant HVAC Continuous Video Controlled Environment Survelliance Gas-based fire Server Operation Suppression System Monitoring On-premises Security Security Officers Breach Alarms

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