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Washington Trust Bank Improves Communication
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Washington Trust Bank Improves Communication


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Because of the rapid growth of their call center, Washington Trust needed to add functionality to their network that allowed for smoother intra-office communication and more efficient means for …

Because of the rapid growth of their call center, Washington Trust needed to add functionality to their network that allowed for smoother intra-office communication and more efficient means for locations to work together.

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  • 1. CenturyLink Solutions Featuring:CenturyLink IQ NetworkingCase Study: Washington Trust BankCHALLENGEGrowing Application and Traffic LevelsBecause of the rapid growth of their call center, Washington Trust needed to addfunctionality to their network that allowed for smoother intra-office communicationand more efficient means for locations to work together. In addition to needing amore complete business continuity solution, they also required a proper disaster-recover plan that their traditional frame relay technology could not support. To meetgrowing business opportunities, Washington Trust’s network needed to grow aswell; that meant an easier and scalable growth solution was needed. And to ensureWashington Trust continued to protect its banking customers’ privacy, it needed anetwork partner that provided the highest levels of security, redundancy and backupcapabilities, network availability and performance for its data and application needs.SOLUTIONCenturyLink IQ™ NetworkingThe CenturyLink account team designed and implemented an IP-based migrationto CenturyLink IQ Networking Private Ports that eased new location additionswith any-to-any connectivity and increased bandwidth. Additionally, CenturyLink(continued on back)
  • 2. cr111890 11/11XXX CODE (continued from front page) Customer provided Washington Trust’s traffic with enhanced security via Washington Trust is the largest privately the CenturyLink private MPLS-based network. The complete owned commercial bank in the Northwest, CenturyLink solution also incorporated disaster recovery serving Washington/Idaho for over 100 years.It has over 30 branches in 15 measures by introducing connectivity to a new, secondary Washington and Idaho communities with customer data center. This provided dynamic rerouting requests deposits in excess of $2 billion. to the secondary location in the event of a disaster. CenturyLink IQ™ Networking Quality of service (QoS) was also an important component of CenturyLink IQ Networking consists of the CenturyLink IQ Networking solution. CenturyLink’s advanced a secure, managed, fully interoperable QoS capabilities will support Washington Trust’s banking and and scalable suite of global wide area multimedia applications across its wide area network in a secure, networking services. A CenturyLink IQ prioritized manner ensuring the traffic designated as critical is Networking solution is designed to focus given heightened priority as it is sent across the CenturyLink IP on your specific business and application network. requirements, allowing customers to choose from an advanced suite of CenturyLink networking technologies. As a LESS TIME ON NETWORK MANAGEMENT, result, CenturyLink IQ Networking provides MORE TIME ON GROWTH enterprise customers anew, future-proofed Through IP-based, any-to-any connectivity, Washington Trust is way of building or expanding their wide relieved of any network management tasks involving provisioning area networking environment. permanent virtual circuits to each and very location. Additionally, CenturyLink support of multiple access methodologies enabled access of the private IP network, offering flexibility and cost savings. The CenturyLink IQ Networking solution allows Washington Trust’s network management group to more easily add network locations, make changes and prioritize traffic. These capabilities improve the organization’s customer service productivity and response time. “Qwest iQ Networking platform was a natural progression of our networking strategy, “said Washington Trust Senior VP and *These results are unique to this entity and should not be considered an indication of the amount of savings or CIO Jim Brockett. “We were able to utilize existing network improvements, if any, that may be realized by any other entity subscribing to comparable services. technology without a large retrofit of equipment. But most importantly, our network is highly secure, redundant and has sufficient bandwidth, ease of management and cost control without limiting our growth.”cr11 1801 California Street Denver, CO 80202 1 800-860-1020 ©2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities.