In our new ebook, Business Technology 2020, the experts — who represent organizations such as Intel, IBM, Frost and Sullivan, Aberdeen, ATLANTIC-ACM and Current Analysis and more — cover topics that include the cloud, health care, cognitive computing and the role of the CIO, giving a holistic preview of how technology will impact your business in and leading up to 2020.
B u s i n e s s T e c h n o l o g y What technology experts foresee for the not-so-distant, it-will-be-here-before-we-know-it future.
T A B LE O F CON T EN T S05 09 15Technology Becomes The Last Corporate UnderstandingMore Human Data Center Shuts Consumers Now WillBrian David Johnson Its Doors Prepare Us Dick Csaplar Richard Sear07 11 17Three Trends That Will A New Business World, Smart Technology WillTransform Business Thanks to Cloud Transform Health CarePaul Bloom Computing Stephen Ward Kevin L. Jackson 13 Welcome to the App Store of the Future Dennis Brouwer
19 23 29Smaller Data Centers, Expect Big Changes ‘Grandpa, What isThanks to Virtualization to IT Organization a Computer?’and Third-Party Providers and Infrastructure Dick CsaplarRobert Neill Ken Male21 25 31Enterprise Cloud Cloud Computing Smart Users andAdoption Enters a Barriers Will Fall, Smart Networks WillNew Phase Adoption Will Rise Help Each Other GrowAmy DeCarlo Sean Buckley Juniper Networks 27 For CIOs, the Only Constant is Change ATLANTIC-ACM
2020welcome to Technology is moving so quickly, predictions for next year already are losing relevance. A more distant view is now required to stay ahead of the curve. Short-term trends come and go, but the true impact of mobility, Big Data and the cloud still remains to be seen. That’s why we asked some experts to weigh in on their long-term predictions for business technology. So 2020, here we go. Or rather, here we come. 4
HUMAN T e c h n o l o g y b e c o m e s m o r e Brian David Johnson Futurist and Director, As Intel’s Futurist, it’s my job to look 10 to 15 years out and Future Casting and understand how people will act and interact with technology. Experience Research Intel Corporation @intelfuturist I do this through a process called future One of the most exciting and important tomorrow-projects.com casting, a mix of social science, technical developments we’ve seen as we approach research, economic forecasts, data analysis, 2020 is that the size of meaningful hundreds of hours of global interviews — and computational power approaches zero. As Brian David Johnson’s charter even a bit of science fiction. Although this we continue to make the chips smaller and is to develop an actionable vision might sound a little like science fiction, it’s faster, the size of meaning computation for computing in 2020. Along actually quite pragmatic. It takes about 10 power approaches zero by volume. That’s so with reinventing TV, Johnson has years for us to design, develop and deploy the small that it’s nearly invisible. For decades in been pioneering development chips, platforms and computational intelligence the technology industry we’ve been asking in artificial intelligence and that we manufacture as a company. It is of ourselves “can.” Can we make a workstation robotics and using science fiction vital business importance today for Intel to small enough to fit in a desktop? Can we as a design tool. He speaks understand what people will want to do make a desktop computer small enough to and writes extensively about in a decade. fit in your lap? Can we make a laptop small future technologies in articles enough to fit in your pocket? Can we do it? and scientific papers as well That was the question. as science fiction short stories and novels (Fake Plastic Love, Nebulous Mechanisms: The Dr. Simon Egerton Stories and the forthcoming This Is Planet Earth). As we continue to make the chips smaller and faster, the size of meaning computation power approaches zero by volume. That’s so small that it’s nearly invisible.5
Imagine if your collection of business machines knew all the most important things about you so that you could be your most productive self. We know that our states change through the day. When we are at home, we are one person. When we are at work, we are another. When we are busy and rushed, we operate in one mode. When we are on the road, we work in a completely different fashion. Now imagine that your devices could sense this through multiple hardware, software and service solutions and tailor your working experience for optimal comfort and productivity. Hyper-personalization down to the individual can go far beyond the trivial. Imagine a machine that can tailor its information design differently for introverts versus extroverts. This vision for theWhen the size of meaningful computational future of work gets really interesting when wepower approaches zero, something wonderful apply it to the four generations of workers wehappens. We don’t have to ask ourselves will need in the workforce in 2020.“can” we do it anymore. We have to askourselves “what.” What do we want do? By asking ourselves what we want this increasingWhen you get intelligence that small, you computational intelligence to do, we can makecan turn anything into a computer. You could systems that are more humanly, that adapt to aturn a table into a computer. All of a sudden wide variety of people and, ultimately, that makeit’s possible to turn your shirt, your chair and the workforce of 2020 not only more productiveeven your body into a computer. That’s why but able to live meaningfully better.we have to ask: What do we want to do withall that intelligence?The business implications of this shift areboth exciting and massive. How we think aboutthe systems we build, the services we deployand the people we hire and train will need to Employment in PICTURING 2020 all computer 22change. For example, all of this computationalpower will mean that we will be able to occupations %hyper-personalize the working environment foreach employee. People will not only be able increases byto work where and when they want, but theywill be able to work how they want, thanksto machines that can tailor themselves. Ourmachines will become more human and know Source: ComputerWorldus better so that they can communicate withus with better efficiency. 6
A N e w B u s i n e s s W o r l d , T h a n k s t o CLOUD COMPUTING Kevin L. Jackson Vice President and General Manager, Cloud Services NJVC @kevin_jackson kevinljackson.blogspot.com Kevin L. Jackson helps lead The world is accelerating into cloud computing. By 2020, one of the largest information cloud service will be the primary IT consumption source technology solutions providers for 90 percent of individuals and enterprises. for the U.S. Department of Defense. He has been involved in the effort between industry Key drivers of this future include: and the U.S. National Institute of Stan ards and Technology d Even lower IT costs driven by higher on the federal adoption of cloud levels of automation and increased computing technologies. He on-demand and self-service capabilities Although technology is the founder and author of “Cloud Musings” (kevinljackson. A revolution in the consumer supply chain is certainly the blogspot.com), a widely followed logistics enabled by new manufacturing enabler, change in the blog that focuses on the use of paradigms like digital product delivery cloud computing by the federal and three-dimensional printing business environment government, and editor and founder of “Government Cloud Broadening network access allowing is being accelerated Computing on Ulitzer” electronic a global customer base for nearly by our expanding magazine (govcloud.ulitzer.com). any product digital culture. Cross-service provider resource pooling enabled by inter-cloud standards and the ubiquitous use of cloud service brokers11
An often overlooked part of this story is thatcloud computing is changing the very nature ofbusiness. Although technology is certainly theenabler, change in the business environmentis being accelerated by our expanding digitalculture. That, in turn, is also widening theuse and acceptance of task-built virtualorganizations. A 2020 leading edge corporationwill resemble a pick-up basketball team: Quickly assembled This future vision is virtually guaranteed. Focused on accomplishing a Would you go back to using a flip phone that short-lived mutual goal can do nothing more than make a phone call? Cloud computing revolutionized the consumer Dispersed quickly once the goal marketplace, and it will certainly revolutionize is obtained the business marketplace as well.IT infrastructure will be assembled in asimilar fashion by going to a cloud brokeragewebsite, swiping a credit card, pickingfrom a menu of pre-assembled businessprocess-as-a-service (BPaaS) offerings,renewing periodically and simply turning offthe IT when finished. Software developersalso will be an anachronism. The ability Millennials compose picturing 2020of business managers to simply assemblecustom business applications from the menuprovided by an advanced, infrastructureindependent, platform-as-a-service offering 46 %will be an expected skill. Business owners of the U.S. workforce.and shareholders will be amply rewardedfor these cloud enabled sense-and-respondcapabilities with global market share anduntold riches. Source: Mashable 12
KEEP READING TOSEE WHAT’S NEXTGet your free copy of Business Technology 2020, includingexpert predictions for the future of technology by Frost & Sullivan,Juniper Networks, IBM and more:Download the ebook now at ThinkGig.comHave your own take on business technology in 2020? Want tofind out what others have to say? Follow @centurylinkbiz anduse the hashtag #biztech2020 to stay in the loop.Continue to expand your business technology knowledge by visiting us at: youtube.com/centurylinkbusiness linkedin.com/company/centurylink-business slideshare.net/centurylinkbusiness
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