It’s a powerful thing to understand what’s happening on the phones at your business. This awareness benefits you by helping you save missed opportunities, know what phone skills need improving and what marketing efforts are bringing you quality leads.

1. The Government is Listening to Your Calls

2. It’s incredibly powerful to understand what’s
happening on the phones at your business.

3. Calls are 3x more likely to convert than any other type
of lead.

4. How do you benefit from this insight?

5. Guarantee your marketing efforts are paying off.

6. Find out how many calls each of your lead sources are bring

7. Know where your calls are coming from and how many are
quality leads.

8. Pro tip

9. Use a unique tracking line for each source to gain even
more insight.

10. Ensure all calls are getting connected.

11. Catch the holes and improve the process of how the
phones get answered and calls get transferred.

12. Provide training opportunities to help your employees Own
the Phone.

13. Know how well your staff members are handling calls
and if they need to improve on any phone skills.

14. Are they using a friendly greeting? Are they repeating
the customer’s name?

15. These are important questions because of how
customers perceive the quality of customer service.

16. 7 out of 10 Americans said they were willing to spend more
with companies they believe provide excellent customer
service.1
1American Express Survey

17. Are they using affirmative language on the phone?

18. This reassures customers about why they’re calling and
is helpful when resolving an issue.

19. If you resolve an issue in a way that’s favorable to the
customer, you can see return business at least 70% of
the time.2
2Lee Resources

20. Are they asking for the appointment?

21. Help employees recognize additional opportunities to
ask for an appointment.

22. The odds are in your favor, only 12% of people will say
no to an appointment invitation.

23. Are they following up on missed opportunities?

24. Following up with customers is the easiest way to win
customers back over.

25. 52% of callers will not call back if the first call wasn’t
answered.

26. Reaching back out stops their shopping process and helps you
save more than half of your prospects.

27. Download
THE GOVERNMENT IS LISTENING
TO YOUR CALLS: WHY YOU NEED
TO BE LISTENING TOO