CITIZENS FIRST HOUSING                                     Citizens First                                 Written by Ravi ...
Starting on the groundAt Center for the Greater Good, our social service plans are based on a the premise that eachcommuni...
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Citizens First by Center for the Greater Good

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A white paper on Citizens First by Center for the Greater Good.

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Citizens First by Center for the Greater Good

  1. 1. CITIZENS FIRST HOUSING Citizens First Written by Ravi Hanumarawww.CenterforGreaterGood.com | contact@centergg.com | 410 East State Street Eagle, ID 83616
  2. 2. Starting on the groundAt Center for the Greater Good, our social service plans are based on a the premise that eachcommunity has a unique set of needs. While there are many needs in common, we hold that thespecific set of services appropriate for a particular community is unique.We build communities from the inside out, rather than from top down. Coming in with a pre-packaged social services plan and making it fit to the community(top down) is not nearly as effectiveor wise as creating an integrated social services plan based on the input from the communityitself(inside out). We believe the top down approach of setting a national plan which would caterto the needs of every community is not only irrational but also ineffective. Our inside out processincorporates the participation of the residents, the coordinator and foundations in the creation ofthe integrated social services framework for each community. Since each community is unique, theintegrated social services offered should also be a unique combination based on the communities’needs.Thorough needs assessmentThe process starts with a thorough assessment of the neighborhood by the community coordinator.The coordinator identifies the demographics of the residents, existing facilities available, andproblems within the neighborhood.Information, Education and Resident FeedbackComputer technology is used to educate the residents in the community about the results of theneeds assessment such as the demographics, facilities available and problems in the neighborhood.This is done so that the residents make informed and educated choices. Ensuring that the needsof the community are effectively communicated to the residents enables the residents to provideaccurate, useful and necessary input to the coordinators. This input is vital in the inside out approachwhich is based on the needs of the community.Technology is also used so that residents can send their feedback to the coordinators and remainanonymous so that the normally silent majority has a say in the process. This anonymity also ensuresmore accurate feedback. The residents are also included in the planning process through the use ofsurveys, tenant meetings and technology.Input from FoundationsThe Coordinator will then consider all the information and feedback, and work with Center for theGreater Good and representatives from foundations to create the integrated social service plan foreach community. Tools developed by Center for the Greater Good will be made fully available to thecoordinator in order to ensure the effectiveness of the integrated social service plans, allow them totrack indicators, set goals and support periodic progress reports towards goals to investors and otherinterested parties.Accountability of servicesThe indicators not only track progress towards goals, but also serve as feedback to the process. If thefeedback shows that some goals will not be met, the program will be reanalyzed and measures will betaken to adjust the services offered. Some possible measures are providing more resources, changingthe one or more programs responsible for the driving indicators, or selecting a service providers tooffer services more effectively. 2

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