A Guide to Social Network 
Analysis 
Olivier Serrat 
2014 
The views expressed in this presentation are the views of the a...
The Social Network Groundswell 
The information revolution has given birth to new 
economies structured around flows of da...
The Social Network Groundswell 
Social networks are nodes of individuals, 
groups, organizations, and related systems that...
The Social Network Groundswell 
Networked organizations enjoy unifying purposes and clear 
coordination structures; consen...
Define:Social Network Analysis 
Social network analysis focuses on the 
structure of relationships among a set of 
actors....
Applications of Social Network 
Analysis 
The results of social network analysis can be used to: 
• Identify individuals, ...
The Process of Social Network 
Analysis 
Typically, social network 
analysis relies on 
questionnaires and 
interviews to ...
The Process of Social Network 
Analysis 
1. Social 
network 
analysis 
typically 
requires 
investigators 
to: 
Identify t...
The Process of Social Network 
Analysis 
2. Social 
network 
analysis 
typically 
requires 
investigators 
to: 
Design the...
The Future of Social Network 
Analysis 
Social network analysis is somewhat akin to an "organizational 
x-ray." Early uses...
The Future of Social Network 
Analysis 
With the rise of Facebook, Google 
+, LinkedIn, Twitter, etc., interest 
has grown...
Further Reading 
• ADB. 2008. Building Communities of Practice. Manila. Available: 
www.adb.org/publications/building-comm...
Olivier Serrat 
Principal Knowledge Management Specialist 
Regional and Sustainable Development Department 
Asian Developm...
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A Guide to Social Network Analysis

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Power no longer resides exclusively (if at all) in states, institutions, or large corporations. It is located in the networks that structure society. Social network analysis seeks to understand networks and their participants and has two main focuses: the actors and the relationships between them in a specific social context.

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A Guide to Social Network Analysis

  1. 1. A Guide to Social Network Analysis Olivier Serrat 2014 The views expressed in this presentation are the views of the author/s and do not necessarily reflect the views or policies of the Asian Development Bank, or its Board of Governors, or the governments they represent. ADB does not guarantee the accuracy of the data included in this presentation and accepts no responsibility for any consequence of their use. The countries listed in this presentation do not imply any view on ADB's part as to sovereignty or independent status or necessarily conform to ADB's terminology.
  2. 2. The Social Network Groundswell The information revolution has given birth to new economies structured around flows of data, information, and knowledge. In parallel, social networks have grown stronger as forms of human activity. Information and communication technologies—especially social media—explain much but not all. Other catalysts of social networks include globalization; the emergence of the third sector, viz., civil and nongovernment organizations; recognition of the importance of social capital; and interest in knowledge management and organizational learning.
  3. 3. The Social Network Groundswell Social networks are nodes of individuals, groups, organizations, and related systems that tie in interdependencies, viz., shared values, visions, and ideas; social contacts; kinship; financial exchanges; trade; membership in organizations; participation in events, etc. Communities of practice are a recurrent form. Others are policy and advocacy networks; public-private policy networks; knowledge networks; etc. Functions differ too, with nodes behaving as filters, amplifiers, investors and providers, convenors, community builders, and/or facilitators.
  4. 4. The Social Network Groundswell Networked organizations enjoy unifying purposes and clear coordination structures; consensus (born of shared interests); strength in numbers; representativeness; multiple, interactive communications (spanning horizontal and vertical dimensions); and dynamism and creativity (from rich communications). When they succeed, social networks influence larger social processes by accessing diverse forms of capital as well as the information and knowledge content of these.
  5. 5. Define:Social Network Analysis Social network analysis focuses on the structure of relationships among a set of actors. Social network analysis maps and measures formal and informal relationships to identify what facilitates or impedes the information and knowledge flows that bind interacting units, viz., who knows whom and who shares what information and knowledge with whom through what media.
  6. 6. Applications of Social Network Analysis The results of social network analysis can be used to: • Identify individuals, teams, and units who play central roles. • Discern information breakdowns, bottlenecks, structural holes, as well as isolated individuals, teams, and units. • Make out opportunities to accelerate knowledge flows across functional and organizational boundaries. • Strengthen the efficiency and effectiveness of existing, formal communication channels. • Raise awareness of and reflection on the importance of informal networks and ways to enhance their organizational performance. • Leverage peer support. • Improve innovation and learning. • Refine strategies.
  7. 7. The Process of Social Network Analysis Typically, social network analysis relies on questionnaires and interviews to gather information about the relationships within a defined set of actors. The responses gathered are then mapped. The data gathering and analysis process provides baseline information against which one can then prioritize and plan interventions to improve knowledge flows, which may entail recasting social connections.
  8. 8. The Process of Social Network Analysis 1. Social network analysis typically requires investigators to: Identify the network of individuals, teams, and units to be analyzed. Gather background information, for example by interviewing senior managers and key staff to understand specific needs and issues. Define the objective and clarify the scope of the analysis, and agree on the reporting required. Formulate hypotheses and questions. Develop the survey methodology.
  9. 9. The Process of Social Network Analysis 2. Social network analysis typically requires investigators to: Design the questionnaire. (Both open-ended and closed questions can be used.) Survey the individuals, teams, and units in the network to identify the relationships and knowledge flows between them. Use a social network analysis tool to visually map out the network. Review the map and the problems and opportunities highlighted using interviews and/or workshops. Formulate and implement actions to bring about desired changes. Map the network again after a suitable period of time.
  10. 10. The Future of Social Network Analysis Social network analysis is somewhat akin to an "organizational x-ray." Early uses were in investigations of leadership networks to sustain and strengthen their relationships within and across groups, organizations, and related systems. (Applications have also been found in areas as diverse as psychology and health.)
  11. 11. The Future of Social Network Analysis With the rise of Facebook, Google +, LinkedIn, Twitter, etc., interest has grown in social network analysis of electronic communications. Most likely, social network analysis is set to emerge as a key technique in modern sociology.
  12. 12. Further Reading • ADB. 2008. Building Communities of Practice. Manila. Available: www.adb.org/publications/building-communities-practice • ADB. 2009. Social Network Analysis. Manila. Available: www.adb.org/publications/social-network-analysis • ADB. 2009. Building Networks of Practice. Manila. Available: www.adb.org/publications/building-networks-practice • ADB. 2010. Social Media and the Public Sector. Manila. www.adb.org/publications/social-media-and-public-sector • ADB. 2010. Informal Authority in the Workplace. Manila. www.adb.org/publications/informal-authority-workplace • ADB. 2013. On Networked Organizations. Manila. Available: digitalcommons.ilr.cornell.edu/intl/268/
  13. 13. Olivier Serrat Principal Knowledge Management Specialist Regional and Sustainable Development Department Asian Development Bank knowledge@adb.org www.adb.org/knowledge-management www.facebook.com/adbknowledgesolutions www.scribd.com/knowledge_solutions www.twitter.com/adbknowledge
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