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Gov 2.0 Andrew Mills
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Gov 2.0 Andrew Mills

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  • 1. Gov 2.0Gov 2.0 Andrew Mills Chief Information Officer Government of South Australia November 2010
  • 2. Online Government • Two way • Social media • Maturing online transactions • Government as enabler • Customer centric • Increase channels - Youtube • Consolidate / standardise web • Increasing focus on transactions • Government centred (portals) • Website explosion • ‘Everything’ e & Life events • Channel migration • One way • Telephone channel explosion / Call centres • No internet • Traditional government Ask Just Once e-democracy government 2.0 Late 1990’s 2005 IE2002 Early 1990’s 2010 IT2000 ‘Traditional Monologue’ ‘Dialogue’ ? Interactive Government
  • 3. Collaboration FrameworkCollaboration Framework Collaborative document creation Now – email and physical documents
  • 4. Collaboration FrameworkCollaboration Framework
  • 5. Collaboration FrameworkCollaboration Framework
  • 6. Collaboration FrameworkCollaboration Framework
  • 7. Our journeyOur journey
  • 8. Government info onlineGovernment info online Agency focussed Agency focussed
  • 9. Government info onlineGovernment info online Customer focussed Customer focussed
  • 10. Government info onlineGovernment info online
  • 11. Social media measurementSocial media measurement Project ZeitgeistProject Zeitgeist
  • 12. Next stepsNext steps
  • 13. Next stepsNext steps
  • 14. Next stepsNext steps
  • 15. Next stepsNext steps
  • 16. Next steps - GILFNext steps - GILF Creative Commons (CC) licencesCreative Commons (CC) licences Attribution Share Alike Non-commercial No Derivative Works www.gilf.gov.au/gilf-licences Such as: sa.gov.au:
  • 17. EvolvingEvolving
  • 18. Centralisation PendulumCentralisation Pendulum Fragmented Costly Inflexible Duplication Decentralisation Fragmented Costly Inflexible Duplication Decentralisation One size fits all Costly Unaccountable Inflexible Centralisation One size fits all Costly Unaccountable Inflexible Centralisation local focus integrated adaptive shared resources responsive coordinated innovative scale economies local focus integrated adaptive shared resources responsive coordinated innovative scale economies
  • 19. Thank youThank you Andrew Mills Chief Information Officer Government of South Australia