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2011 04-14 deloitte
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2011 04-14 deloitte

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  • 1. Mitigating risks through social mediaAndrew Medd, Deloitte Inc.amedd@deloitte.ca@ameddApril 6, 2011
  • 2. Government and Social Media – Multiple Perspectives Risks Opportunities Improving Policy Outcomes Brand Identify and Enhancing Service mitigate the Delivery Privacy risks associated with large public Streamlining Security operations sector initiatives Improving use of government data1 © Deloitte & Touche LLP and affiliated entities.
  • 3. journeytosuccessmap.com2 © Deloitte & Touche LLP and affiliated entities.
  • 4. What are the risks?Processes and systems Organizational Culture • Design Free Design • Overconfidence • Information Silos • Contagious Complacency • Program Mismanagement • Confirmation Bias • Inadequate Signal Detection • Unwillingness to Take Reasonable Risks Source: If we can put a Man on the Moon: Getting Big Things Done in Government3 © Deloitte & Touche LLP and affiliated entities.
  • 5. Improve idea generation• Open up the idea generation process• Diversify your feedback• Allow others to develop ideas4 © Deloitte & Touche LLP and affiliated entities.
  • 6. Transformation Safety Agency5 © Deloitte & Touche LLP and affiliated entities.
  • 7. Unlocking government data6 © Deloitte & Touche LLP and affiliated entities.
  • 8. Encourage idea generation In-Source External Enterprise Apps for the Army Apps for Democracy Challenge Army.mil www.appsfordemocracy.org Challenge.gov7 © Deloitte & Touche LLP and affiliated entities.
  • 9. Enhance the design process• Break down information silos• Prototype solutions8 © Deloitte & Touche LLP and affiliated entities.
  • 10. Wikis help breakdown information silos9 © Deloitte & Touche LLP and affiliated entities.
  • 11. Improve project execution• Tapping into networks• Improve risk signal detection10 © Deloitte & Touche LLP and affiliated entities.
  • 12. Listen to social media networks Aggregating Sites Directories/Lists #hashtags11 © Deloitte & Touche LLP and affiliated entities.
  • 13. Government and Social Media – Multiple Perspectives Risks Opportunities Improving Policy Outcomes Brand Identify and Enhancing Service mitigate the Delivery Privacy risks associated with large public Streamlining Security operations sector initiatives Improving use of government data12 © Deloitte & Touche LLP and affiliated entities.