Loving It At The Lovat 2003

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Welcome Home 2009

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  • Loving It At The Lovat 2003

    1. 1. Lovat Arms Loch Ness, Fort Augustus
    2. 2. Being Loved
    3. 3. Globe trotting
    4. 4. My calling
    5. 5. Love Shock
    6. 6. Love Shake <ul><li>Rewire entire building </li></ul><ul><li>Central heating </li></ul><ul><li>Lift installation </li></ul><ul><li>New kitchen </li></ul><ul><li>Bedroom & bathroom refit & design </li></ul><ul><li>Public room refit & design </li></ul><ul><li>New bar area </li></ul><ul><li>New fire escape </li></ul><ul><li>Installation of most up-to-date addressable fire alarm system </li></ul>
    7. 7. Love Suffering
    8. 8. Dust Coated Even as the dust settled, 3 weeks after opening we gained our AA 3 stars & 86% service statistic – the highest % awarded that year for a 3 star rating
    9. 9. Sugar Coated P&J, 2007 Top 10 Restaurant of the Year 3 weeks after opening, awarded 1 AA rosette
    10. 10. Forward thinking <ul><li>Biomass wood chip boiler </li></ul><ul><li>Saving roughly £1000 per month </li></ul><ul><li>Unique personalised computer programme that controls the heating & hot water for each bedroom, bathroom & public room independently </li></ul><ul><li>Eco-conscious </li></ul><ul><li>Waste minimisation </li></ul><ul><li>Energy efficient </li></ul>
    11. 11. 2008 Recognition <ul><li>Envirowise award for Resource Efficiency </li></ul><ul><li>BBC 2, Landward programme </li></ul><ul><li>VIBES - Small business management award </li></ul>
    12. 12. Thirty & Under Thirty Hotel & Caterer, Acorn Award 2008
    13. 13. Doing something right
    14. 14. <ul><li>“ Thank you Caroline </li></ul><ul><li>It was a fantastic three days here. </li></ul><ul><li>I think your motto has worked </li></ul><ul><li>‘ To Loch Ness for Lovat Arms & not Lovat Arms for Loch Ness’ </li></ul><ul><li>Love Vikram” </li></ul>
    15. 15. Loving it at the Lovat
    16. 16. Have your say <ul><li>“diamond of the north” </li></ul><ul><li>“Absolutely fabulous!” </li></ul><ul><li>“Exceeded our expectations!” </li></ul><ul><li>“Lovat??? You will !!!” </li></ul><ul><li>Recognition </li></ul><ul><li>Customer Profile </li></ul><ul><li>“ Lovat Lover” </li></ul>
    17. 17. External growth <ul><li>BEP, FAGBI & TiG </li></ul><ul><li>Right Direction </li></ul><ul><li>Suppliers </li></ul><ul><li>Community </li></ul><ul><li>School </li></ul><ul><li>Customers </li></ul>
    18. 18. Extra external growth <ul><li>Bold yet bashful </li></ul><ul><li>Confident yet conservative </li></ul><ul><li>Happy (Henry Stewart) </li></ul><ul><li>WLGore (John Housego) </li></ul><ul><li>St Andrews Old Course (Debbie Taylor) </li></ul><ul><li>SEMCO (Riccardo Semler) </li></ul>
    19. 19. Internal growth & cultural development <ul><li>Employees: </li></ul><ul><li>New staff </li></ul><ul><li>Future personal planning </li></ul><ul><li>Vision, Mission, Promise & Aim </li></ul><ul><li>Development days </li></ul>
    20. 20. Tree of Life <ul><li>Self Belief </li></ul><ul><li>Honesty </li></ul><ul><li>Trust </li></ul><ul><li>Commitment </li></ul><ul><li>Team Spirit </li></ul>
    21. 21. Creating a Culture <ul><li>Lovat Shoes </li></ul><ul><li>Brain wave </li></ul><ul><li>Flat hierarchy </li></ul><ul><li>Open culture </li></ul><ul><li>Earning to love the Lovat </li></ul><ul><li>Share the </li></ul><ul><li>Lovat life newsletter </li></ul>
    22. 22. Boo Boo Chart
    23. 23. Loving it at the Lovat... <ul><li>Fun </li></ul>
    24. 25. We are the pot of gold

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