What is a Leader? Notes: Dictionary.com Leader: a guiding or directing head, as of an army, movement, or political group. What is the difference between guiding and directing? What is a Mentor? Dictionary.com Mentor: 1. a wise and trusted counselor or teacher 2. an influential senior sponsor or supporter Action Steps: When: How are coaching and mentoring different?What is a Coach? An Executive, Career, Business, or Life Coach serves as a strategic partner; the coach empowers the client to clarify goals, create action plans, move past obstacles, and achieve what the client chooses.
Is coaching important in the workplace? Notes: A Gallup poll of more than 1 million employed U.S. workers concluded that the No. 1 reason people quit their jobs is a bad boss or immediate supervisor. 84% of Workers Want to Quit Jobs, Find New Gigs in 2011 “This finding is more about employee dissatisfaction and discontent than projected turnover,” said Douglas Matthews, president of career‐management agency Right Management, which conducted the poll. How do coaching skills affect the workplace? • Communication (Listening, Assertive Language, Questioning) • People Skills (Recognize personalities and flex) • Goal‐setting (Effective process that creates change and motivates follow‐through)Action Steps: When:
Coaching: The Industry Notes:Coaching is now the organizational development “tool of choice” for leaders and emerging leaders. – Denison UniversityCoaching: The Industry86% of companies use coaching to sharpen the skills of individuals targeted as future leaders. – Right Management Action Steps: When:Coaching: The Industry Coaching is the second‐fastest growing profession in the world, rivaled only by information technology. – Ray Williams
Coaching: The Industry Notes:Corporate perspective: Top 3 reasons coaches hired: – develop high potentials or facilitate transition (48%) – act as a sounding board (26%) – address derailing behavior (12%) – Harvard Business Review 50% 40% 30% 20% 10% 0% 76% of the time personal issues are addressed Coaching: The Industry Individual perspective ‐ Most important reasons for hiring a coach: • career • business management • self‐esteem • work/life balance Action Steps: When: ‐ International Coach Federation What are the Core Competencies? International Coach Federation: 1. Ethical Guidelines 2. Coaching Agreement 3. Trust and Intimacy 4. Coaching Presence 5. Active Listening 6. Powerful Questioning 7. Direct Communication 8. Creating Awareness 9. Designing Actions 10. Planning and Goal Setting 11. Accountability
Coaching: The Industry Notes:• Triad Performance Technologies, Inc. studied the financial benefits of coaching with a group of sales managers in the telecom industry citing an ROI of 10:1, or 1,000%.Coaching: The Industry• Manchester, Inc. found an ROI of 5.7:1, or 570% when studying 100 executives who received coaching in their organization. Action Steps: When:Coaching: The Industry• Public Personnel Management participants increased productivity by 22.4% through traditional training alone. When they received training followed by coaching, they experienced a productivity gain of 88%.
The CCC Staircase to Success Coaching Model Notes:Imagine the coaching process as a staircase leading to a doorway called ‘success.’ The client defines success; the coach upholds the foundation of the staircase. The coach walks with the client up the staircase.• The CCC Stairway to Success requires a foundation – Training – Competency SUCCESS – Ethics• Success is a process – Agreement Strategy Ethics – Understanding Exploration – Rapport Communication Competency – Communication Rapport – Exploration Understanding Training – Strategy Agreement What roles call for coaching skills? • Leaders • Project Managers • Managers • Human Resource Professionals • Supervisors • Trainers and Teachers • Business Owners • Consultants and Counselors Action Steps: When: Thank you! Questions & Answers Cathy Liska www.CenterforCoachingCertification.com www.CenterforCoachingSolutions.com