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Welcome to Hosted VoIP
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Welcome to Hosted VoIP

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Transcript

  • 1.  
  • 2. Welcome to Hosted VoIP
    • Eric Thomas
    • Founder & CEO, FreedomVOICE Systems.
    • Creators of Freedom IQ Hosted VoIP PBX.
    • Over twelve years experience as a
    • leading provider of business telephony.
      • Booth #634
      • www.FreedomIQ.com
  • 3. Four “Why”s for VoIP
    • VoIP saves businesses money with inexpensive call charges.
    • VoIP lets businesses use the broadband already in their office to handle both voice and data.
    • VoIP call quality has had years of refinement, and is now reliable for business application.
    • VoIP provides an ideal solution for the growing trend towards dispersed workforces / telecommuting.
  • 4. VoIP: Not “Why”… “Which”
    • The question is no longer, “Why VoIP?”
    • Instead, businesses must ask:
    • “ Which VoIP?”
    Self Managed Premises VoIP 3 rd Party Hosted VoIP VS.
  • 5. Customer Type
  • 6.
    • 4 Good Reasons Why Premises VoIP
    • Is Not the Best VoIP Solution Available
    • Implementation involves high startup costs for equipment, complex
    • system configuration and wiring, and a jarring all-at-once transition.
    • System Maintenance requires extra in-house staffing or expensive
    • 3 rd party service contracts. ($200-300+ / hr.)
    • Disaster Recovery is the buyer’s responsibility. Total interruption of
    • service at all locations may occur in the event of hardware burnout,
    • malicious network attacks, power grid failure, or natural disasters.
    • Service Upgrades are not automatically integrated into service.
    • Improvements such as new value-added features, reporting
    • capabilities, or custom solutions are left to the buyer’s expense.
    Limitations of Premises VoIP
  • 7. #1: Implementation
    • “ Implementation involves high startup costs for equipment, complex
    • system configuration and wiring, and a jarring all-at-once transition.”
    • The Hosted VoIP Solution:
    • The initial investment is limited to the purchase and installation of
    • phones. No need for an expensive PBX switch.
    • Phones come pre-configured or “plug-and-play”. Once connected to
    • broadband, they are live in minutes without any complex wiring.
    • If desired, hosted solutions can be implemented over multiple
    • stages. (e.g. office by office or department by department)
  • 8. #2: System Maintenance
    • “ System Maintenance requires extra in-house staffing or expensive
    • 3 rd party service contracts. ($200-300+ / hr.)”
    • The Hosted VoIP Solution:
    • There is no major on-site hardware that requires replacement or
    • repair. Responsible maintenance and business continuity are the
    • duty of the hosted service provider.
    • Any troubleshooting or firmware repairs are serviced from remote
    • by the hosted service provider’s experienced technicians. **
    • ** Be warned, a few hosted VoIP providers require the purchase of long-term service
    • contracts in order to assist you in this manner.
  • 9. #3: Disaster Recovery
    • “ Disaster Recovery is the user’s responsibility. Total interruption of
    • service at all locations may occur in the event of hardware burnout,
    • malicious network attacks, power grid failure, or natural disasters.”
    • The Hosted VoIP Solution:
    • The hosted service provider is responsible for ensuring continued service integrity, network security, and redundant hardware failover.
    • To protect their service-critical equipment, hosted service providers
    • typically “co-locate” servers in climate-controlled facilities. These
    • sites are typically designed to weather natural disasters and have
    • on-site backup power generators.
  • 10. #4: Service Upgrades
    • “ Service Upgrades are not automatically integrated into the system.
    • Improvements such as new value-added features, reporting capabilities,
    • or custom solutions are left to the buyer’s expense.”
    • The Hosted VoIP Solution:
    • Hosted service providers must continually improve offerings in order
    • to remain competitive. Partnering with such a provider means always
    • having access to cutting edge features and reports.
    • Hosted service providers are often able to develop and implement
    • highly-customized solutions to meet very specific needs.
  • 11. Ex: Cruise Adventure Travel
    • Cruise Adventure Travel, Inc.
      • www.cruiseadventuretravel.com
      • Central office and staff located in Florida.
      • Over 50 travel agents working from remote offices.
    • Specific Needs
      • Productivity Awareness : Are remote agents following up with leads?
      • Gradual Transition : Agents at varying levels of transition readiness.
      • Easy Implementation : Minimize startup costs and equipment load.
    • With Hosted VoIP…
      • Web-based tools and reports provide easy-to-read productivity metrics.
      • When ready, travel agents able to easily switch from PSTN to hosted VoIP.
      • Paid a fraction of the cost to get started vs. a premises-based solution.
      • “ 100% Virtual” – lack of premises equipment has allowed all employees to
      • work from a SOHO.
  • 12. Hosted VoIP Recap
    • Hosted VoIP Delivers with:
          • No large investment on equipment.
          • No expensive maintenance contracts.
          • Gradual or immediate implementation.
          • Plug-and-play phone configuration.
          • Disaster Recovery / Prevention.
          • Automatically updated with latest features.
          • Availability of custom solutions.
  • 13. Choosing A Provider:
  • 14. Thank You for Your Time
    • Thank You!
            • Hosted VoIP PBX
            • Booth #634
            • www.FreedomIQ.com