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Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
Vonexus VoIP presentation
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Vonexus VoIP presentation

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Transcript

  • 1. State Of The Industry
      • Rich Tehrani
      • President
      • TMC
      • www.tmcnet.com
  • 2. TMC
    • 33 Year Old Publishing And Trade Show Company
    • First Magazine in Contact Center and VoIP Space
    • TMCnet.com in top 6,700 sites in World
  • 3. Your Future is VoIP
    • What is it?
    • Regular Voice
    • Voice over IP
    Voice Voice Voice Voice Voice
  • 4. Where Did it Come From?
    • Hobbyist Toy
  • 5. The Terms
    • Internet Telephony
    • IP: Internet Protocol
    • IP Telephony
    • VoIP: Not Really Fax or Video But Doesn’t Matter
  • 6. Obvious Benefit: Cost Savings
    • Consumers
    • Enterprise
    • Service Providers
    • Contact Centers
  • 7. More Benefits: Contact Centers
    • Remote Agents
    • Distributed Contact Centers
    • Offshoring – Indirect Cost Savings
    • Single Wire – Easier Management
    • Knowledge Workers
  • 8. Other Benefits?
    • Presence
    • Less Equipment
    • Browser-Based Phones
  • 9. When? Today – Really, I am Not Kidding. Seriously... IP Telephony is Telephony
    • Now the Safe Choice
    • Anything Else is Legacy
    • No Vendor Left Behind
    • No Service Provider Left Behind
    • No Cable Company Left Behind
    • No Wireless Provider Left Behind
  • 10. How Does Business Benefit?
    • Seamless Connectivity
    • Virtual Enterprise
    • Easy Video
    • New Services
    • More Flexibility
    • Wireless Benefits – Soft Client or Phone
  • 11. Case Study: Retail
    • Customer Calls to ask About Holiday Hours
    • Sales Clerk is Doing Inventory on PDA
    • Call is Transmitted to PDA via WiFi Telephony from PBX/ACD
    • CRM Data is Transmitted as Well
    • Clerk Sees That Customer Likes to Own the Latest Shoes and Mentions the new Shipment that Came in
    • Customer Must Have Latest Shoes – Sale is Made
  • 12. More Business Benefits: Hosting Becomes Easy
    • VoIP Allows Agents and Host to be Anywhere – Saves $
    • Allows Distributed Contact Center and Flexible Business Growth
    • Reduces Capital Expenditures
  • 13. New Business Ideas
    • Video Kiosks
    • Call-Me Buttons
    • Better Sound – Headset Vendors
  • 14. Standards
    • H.323 – Video
    • SIP
      • Intelligent Endpoints
      • Can Register Dynamically Like E-mail
      • Signaling and Media Paths are Independent
      • Presence Built in
  • 15. Where Do I Start?
    • Every New Technology Has Important Nuances
  • 16. Heed Warning Signs
  • 17. Heed Warning Signs Bandwidth Issues Security QoS Find Solid Vendors
  • 18. One Step at a Time
    • You Can Migrate To IP
    • Some Agents
    • Remote Agents
    • Soft Clients
    • Not All Or Nothing
  • 19. Cleanse Palette
  • 20. Communications The Future Of
  • 21. Can’t Live Without it
  • 22. Is Stressful
  • 23. Voice Contact Office Phone VoIP Cell Phone Home Phone
  • 24. Voice Contact Office Phone VoIP Cell Phone Home Phone Secretary
  • 25. E-mail Contact Office E-mail SMS Gmail IM Secretary
  • 26. Typical Situation Boss Calls Chicken or Fish Lose Customer Take Call Customer
  • 27. Mass Confusion VoIP Productivity Boosting Converged Applications Communications Software Mobility Solutions Real-Time Communications This Won’t Solve Anything
  • 28. What Are We Doing? To Get These Pesky ARROWS!!!!! Rid Of We Need
  • 29. Manufacturing Just In Time Company Supplier Component Maker Customer
  • 30. Communications Just In Time Take Boss Call Boss Customer Customer Call Friend
  • 31. Communications Just In Time Is Really We Purchase Technology! The Real Reason This Term
  • 32. Technology Changes Solutions Last
  • 33. Where Are We Headed?
    • Incredibly Flexible Communications
      • Find Me – Follow Me
    • WiFi Telephony – Video
    • Linux Telephony
    • Ambient Telephony
    • Person Not Device
    • Presence Genius
  • 34. Presence Genius
    • Do I Know You?
    • DND
    • Polite Rejection
    • Minimize Interruption
  • 35. Processes More Important Than Technology
    • Start Automating Interactions
    • Stop Bouncing Callers Around
    • Seamlessly Share Customer Data Between Employees & Departments
    • Give Road Warriors The Weapons They Need
    • Presence Is Now
  • 36. Don’t Let JITC Pass You By
  • 37. The End
      • Thank You For Attending And Listening And
      • Thank You Interactive Intelligence/Vonexus For Inviting Me!
      • WWW.TMCNET.COM
      • Blog: tehrani.com
            • Rich Tehrani
            • President
            • TMC
            • [email_address]

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