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Vonexus VoIP presentation

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Transcript

  • 1. State Of The Industry
      • Rich Tehrani
      • President
      • TMC
      • www.tmcnet.com
  • 2. TMC
    • 33 Year Old Publishing And Trade Show Company
    • First Magazine in Contact Center and VoIP Space
    • TMCnet.com in top 6,700 sites in World
  • 3. Your Future is VoIP
    • What is it?
    • Regular Voice
    • Voice over IP
    Voice Voice Voice Voice Voice
  • 4. Where Did it Come From?
    • Hobbyist Toy
  • 5. The Terms
    • Internet Telephony
    • IP: Internet Protocol
    • IP Telephony
    • VoIP: Not Really Fax or Video But Doesn’t Matter
  • 6. Obvious Benefit: Cost Savings
    • Consumers
    • Enterprise
    • Service Providers
    • Contact Centers
  • 7. More Benefits: Contact Centers
    • Remote Agents
    • Distributed Contact Centers
    • Offshoring – Indirect Cost Savings
    • Single Wire – Easier Management
    • Knowledge Workers
  • 8. Other Benefits?
    • Presence
    • Less Equipment
    • Browser-Based Phones
  • 9. When? Today – Really, I am Not Kidding. Seriously... IP Telephony is Telephony
    • Now the Safe Choice
    • Anything Else is Legacy
    • No Vendor Left Behind
    • No Service Provider Left Behind
    • No Cable Company Left Behind
    • No Wireless Provider Left Behind
  • 10. How Does Business Benefit?
    • Seamless Connectivity
    • Virtual Enterprise
    • Easy Video
    • New Services
    • More Flexibility
    • Wireless Benefits – Soft Client or Phone
  • 11. Case Study: Retail
    • Customer Calls to ask About Holiday Hours
    • Sales Clerk is Doing Inventory on PDA
    • Call is Transmitted to PDA via WiFi Telephony from PBX/ACD
    • CRM Data is Transmitted as Well
    • Clerk Sees That Customer Likes to Own the Latest Shoes and Mentions the new Shipment that Came in
    • Customer Must Have Latest Shoes – Sale is Made
  • 12. More Business Benefits: Hosting Becomes Easy
    • VoIP Allows Agents and Host to be Anywhere – Saves $
    • Allows Distributed Contact Center and Flexible Business Growth
    • Reduces Capital Expenditures
  • 13. New Business Ideas
    • Video Kiosks
    • Call-Me Buttons
    • Better Sound – Headset Vendors
  • 14. Standards
    • H.323 – Video
    • SIP
      • Intelligent Endpoints
      • Can Register Dynamically Like E-mail
      • Signaling and Media Paths are Independent
      • Presence Built in
  • 15. Where Do I Start?
    • Every New Technology Has Important Nuances
  • 16. Heed Warning Signs
  • 17. Heed Warning Signs Bandwidth Issues Security QoS Find Solid Vendors
  • 18. One Step at a Time
    • You Can Migrate To IP
    • Some Agents
    • Remote Agents
    • Soft Clients
    • Not All Or Nothing
  • 19. Cleanse Palette
  • 20. Communications The Future Of
  • 21. Can’t Live Without it
  • 22. Is Stressful
  • 23. Voice Contact Office Phone VoIP Cell Phone Home Phone
  • 24. Voice Contact Office Phone VoIP Cell Phone Home Phone Secretary
  • 25. E-mail Contact Office E-mail SMS Gmail IM Secretary
  • 26. Typical Situation Boss Calls Chicken or Fish Lose Customer Take Call Customer
  • 27. Mass Confusion VoIP Productivity Boosting Converged Applications Communications Software Mobility Solutions Real-Time Communications This Won’t Solve Anything
  • 28. What Are We Doing? To Get These Pesky ARROWS!!!!! Rid Of We Need
  • 29. Manufacturing Just In Time Company Supplier Component Maker Customer
  • 30. Communications Just In Time Take Boss Call Boss Customer Customer Call Friend
  • 31. Communications Just In Time Is Really We Purchase Technology! The Real Reason This Term
  • 32. Technology Changes Solutions Last
  • 33. Where Are We Headed?
    • Incredibly Flexible Communications
      • Find Me – Follow Me
    • WiFi Telephony – Video
    • Linux Telephony
    • Ambient Telephony
    • Person Not Device
    • Presence Genius
  • 34. Presence Genius
    • Do I Know You?
    • DND
    • Polite Rejection
    • Minimize Interruption
  • 35. Processes More Important Than Technology
    • Start Automating Interactions
    • Stop Bouncing Callers Around
    • Seamlessly Share Customer Data Between Employees & Departments
    • Give Road Warriors The Weapons They Need
    • Presence Is Now
  • 36. Don’t Let JITC Pass You By
  • 37. The End
      • Thank You For Attending And Listening And
      • Thank You Interactive Intelligence/Vonexus For Inviting Me!
      • WWW.TMCNET.COM
      • Blog: tehrani.com
            • Rich Tehrani
            • President
            • TMC
            • [email_address]

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