VoIP 911 Guide


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VoIP 911 Guide

  1. 1. VoIP 9-1-1 Guide September 2005
  2. 2. VoIP 9-1-1 Process –Verizon Table of Contents 1. Introduction 1.1 Background Legislation 1.2 Verizon as a 9-1-1 Service Provider 1.3 Overview of VoIP E9-1-1 Services 2. VoIP E 9-1-1 Services 2.1 Establishing an Account with Verizon 2.2 Ordering Facilities and Trunking 2.2.1 Facilities 2.2.2 Trunking 2.3 E9-1-1 Database 2.4 pANI/ESQK (Emergency Services Query Key) 2.5 pANI/ESQK Assignment 2.6 ESQK Request Spreadsheet 3 VoIP E 9-1-1 Testing and Implementation Support 3.1 E-Mail Request to Schedule Testing 3.2 Timing 4 Responsibilities of the parties 4.1 VoIP Provider Responsibilities and Functions 4.2 Verizon's Responsibilities and Functions 5 ATTACHMENT I - ESQK REQUEST FORMS A & B September 2005 Page 1
  3. 3. VoIP 9-1-1 Process –Verizon 1. Introduction 1.1 Background Legislation The FCC’s First Report and Order released June 3, 2005 ("In the Matter of IP- Enabled Services (WC Docket No. 04-36) and E911 Requirements for IP-Enabled Service Providers (WC Docket No. 05-196”) mandates the provisioning of 9-1-1 services for interconnected VoIP providers’ callers. We require that, within 120 days of the effective date of this Order, an interconnected VoIP provider must transmit all 911 calls, as well as a call back number and the caller’s “Registered Location” for each call to the PSAP, designated statewide default answering point, or appropriate local emergency authority that serves the caller’s Registered Location and that has been designated for telecommunications carriers under section 64.3001 of the Commission’s rules. [FCC 05-116, paragraph 37] 1.2 Verizon as a 9-1-1 Service Provider This document provides information regarding 9-1-1 service availability for interconnected VoIP providers in the jurisdictions where Verizon is a 9-1-1 service provider. Information provided in this document is intended solely to assist VoIP providers in the interconnection of 9-1-1/E-9-1-1 service with Verizon. The VoIP provider is responsible for assessing and meeting all requirements of applicable law in connection with 9-1-1/E-9-1-1 services. If conflicts arise between the information contained in this document and applicable law, including federal, state and/or local statutes, regulations and standards or the VoIP provider’s agreements, the information/requirements of applicable law or in such specific documents shall take precedence. By its use, the VoIP provider agrees to release Verizon and hold harmless from any claims resulting from information obtained from this document. Please confirm that the current version of this on-line guide is utilized in order to ensure that current practices are followed. September 2005 Page 2
  4. 4. VoIP 9-1-1 Process –Verizon 1.3 Overview of VoIP E9-1-1 Service As with existing wireline and wireless E9-1-1 solutions, Verizon will permit VoIP providers to access 9-1-1 Selective Routers in order to route VoIP end-user 9-1-1 calls. The process which VoIP providers must use to order trunking and facilities to access the Selective Routers is described below. As with existing wireless E9-1-1 solutions, it is anticipated that VoIP providers will make arrangements (directly or through third party providers) to provide ALI information to Public Safety Answering Points (PSAP) on behalf of its VoIP end-users. Verizon does not currently offer third-party E9-1-1 VoIP database or administrative services. Where Verizon is the host ALI Database Provider, Verizon will make an ALI Database Steering Agreement and ESQK/pANI assignments available to VoIP providers (or their third party providers), as described below. 2.0 VoIP E 9-1-1 Services 2.1 Establishing an Account with Verizon The interconnected VoIP Provider should contact their Verizon Account Manager if they plan to order services. If a VoIP provider wishes to order services and does not have a Verizon wholesale account manager, please contact 1-888-483-9594. Once assigned, the Verizon account manager will assist the VoIP provider in establishing the account as well as identifying the steps the VoIP provider must follow to place orders with Verizon. Please view the Verizon Wholesale web site at the following link to understand more about establishing a Verizon wholesale account. (Please note that Interconnected VoIP providers that do not have an existing Interconnection Agreement with Verizon do not necessarily need to establish one to order the services referenced herein.) http://www22.verizon.com/wholesale/ 2.2 Ordering Facilities and Trunking Once a Verizon account is established, the interconnected VoIP provider may order interrelate DS1 and/or Voice Grade facilities to connect to Verizon selective routers. These facilities are used to transport the interconnected VoIP provider’s end user 9-1-1 call to the appropriate selective router based upon the PSAP serving that caller location. The facilities can be ordered from Verizon’s intrastate access tariff appropriate for that LATA. If there is no Verizon intrastate access tariff in the desired LATA, then the VoIP provider can order from the Verizon FCC access tariff for that jurisdiction. A list of the Verizon selective routers by state and September 2005 Page 3
  5. 5. VoIP 9-1-1 Process –Verizon PSAP is available by viewing the E9-1-1 Activation Guide that can be accessed via the following link: http://www22.verizon.com/wholesale/local/E9-1-1/1,21070,,00.html The list is located beginning on Page 15 of the E9-1-1 Wholesale Activation Guide and contains information such as the selective router CLLI and point codes (if it is SS7 capable). Where dual or mated tandems are noted, it is strongly recommended that the VoIP provider connect to both selective routers for redundancy purposes and/or under the directive of the PSAP due to local rules for connecting to the E9-1-1 network. Many 9-1-1 guidelines and practices are also available by visiting the National Emergency Numbering Association (NENA) web site (www.nena.org). 2.2.1 Facilities The VoIP provider may order intraLATA switched access DS1 or voice grade facilities out of Verizon intrastate access tariffs (or FCC tariffs if there is no state access tariff) from their point of presence in the LATA to the selective router serving the PSAPs in the LATA. Sizing of facility and trunks is determined by the interconnected VoIP provider. It is recommended that facilities be sized to provide a P.01 grade of service. It is the interconnected VoIP provider’s responsibility to monitor its service level and ensure the facilities/trunks are adequate to handle its 9-1-1call load. 2.2.2 Trunking Trunks to ride the facilities must be ordered with MF or SS7 signaling. SS7 is recommended, where available, because it reduces call set up times and provides greater reliability than MF signaling. A minimum of two dedicated DSO trunks for each PSAP are required per trunk group though they can be augmented in one trunk increments after they have been established, if necessary. Verizon uses the industry-standard ASR ordering process for ordering facilities and trunks. 2.3 E9-1-1 Database Each VoIP provider must make its own arrangement for delivery of E9-1-1 ALI information for its VoIP callers. Verizon does not offer such third party E9-1-1 database or administration services at this time. As set forth below, where Verizon is the ALI Database host provider, it will (i) assign ESQK/pANIs upon request from the VoIP provider or its 3rd party agent, and (ii) an ALI Database Steering Agreement available to VoIP providers or their designated third party providers, as necessary. Verizon will not provide ESQKs for the same PSAP to both a VoIP Provider and its third party database provider. Please note that certain jurisdictions have indicated that ESQKs should be released only to third party September 2005 Page 4
  6. 6. VoIP 9-1-1 Process –Verizon database providers. A VoIP provider may request that ESQKs be released directly to the VoIP provider, not their third parties database provider. Verizon will honor such request to the extent that it is compliant with any applicable federal, state, or local requirements or guidelines. 2.4 ESQK/pANI The use of the Emergency Service Query Key (ESQK) routing is a required element used in the routing of a VoIP call to the PSAP as well as to query the E9-1-1 database to secure ALI information. The ESQK is also commonly referred to as a pseudo Automatic Number Identification (pANI) number. 2.5 ESQK/pANI Assignment Unless advised otherwise, VoIP providers (or their 3rd party database provider) should obtain and use pANI numbers assigned by Verizon’s pANI Administrator. These pANI assignments will be assigned will be in the format of “NPA-511-XXXX” or “NPA-211-XXXX. 2.6 ESQK Request Spreadsheet The Verizon ESQK Request Spreadsheet (see Attachment I) serves as the document for submission of ESQK requests. It will be necessary for each VoIP provider (or their agent) to complete and forward the Verizon ESQK Request Spreadsheet to w911.pani.request@verizon.com. Verizon will typically respond with ESQK assignments within five business days. In the event that more than 25 ESQK requests are pending at any one time, the request should be submitted in accordance with Attachment 1, and Verizon will provide a reasonable interval for the completion of such requests within three business days of such requests. 3.0 VoIP E 9-1-1 Testing and Implementation Support 3.1 E-Mail Request to Schedule Testing In order to insure successful deployment of VoIP E9-1-1 services, the VoIP provider is strongly encouraged to secure the participation of Verizon in their end- to-end call testing process. To ensure that Verizon testing resources are available, the VoIP provider must forward an email requesting testing assistance to w911.test.request@verizon.com. The email must include the following information: VoIP provider Name Testing Contact Name & Tel Date & Time of Testing PSAP Name & State 26 Code of Trunks to be tested Conference Bridge # and Pass code September 2005 Page 5
  7. 7. VoIP 9-1-1 Process –Verizon ESQK Ranges Involved NOTE: This end-to-end call testing process is a function to test call thru functionality including ALI delivery and should not be used for “testing and acceptance” of newly established trunk builds. 3.2 Timing The test request email should be sent with sufficient lead time to allow scheduling prior to the planned testing date. Verizon requests a minimum five business day lead time in order to schedule resources and perform pre-check activity. If we are unable to accommodate this date, an alternative date will be provided. 4.0 Responsibilities of the parties 4.1 VoIP Provider Responsibilities and Functions 1) Coordinate trunk requirements with Verizon and issue ASR to build trunks from the VoIP POI/POP to the 9-1-1 Selective Router(s). The provider may elect to use third party trunk groups in place of building its own trunk network. 2) Coordinate circuit requirements from VoIP POI/POP with third party database or NCAS provider, if applicable. 3) Request pANI (ESQK) numbers from the Verizon pANI Administrator. 4) If a third party provider is used, a Letter of Authorization must be submitted by the VoIP provider to Verizon’s Contract Administrator that states delegation of authority for data entry by the third party database provider. 5) If a third party provider is used, a letter must also be submitted by the third party provider stating that they represent the VoIP provider for data entry to Verizon along with the letter of authorization referenced above. 6) Ensure an ALI Database Steering Agreement is executed with Verizon, either directly or through a third party provider. 7) Request and jointly test with Verizon and any third party provider as necessary to make sure all systems function properly. 8) Contact the PSAP(s) that will be receiving the calls over any new trunk groups that have not been previously tested. September 2005 Page 6
  8. 8. VoIP 9-1-1 Process –Verizon 4.2 Verizon's Responsibilities and Functions with the VoIP Provider 1) Where Verizon is the ALI database provider, receive pANI request from VoIP providers or designated third party providers; assign pANIs and respond to providers with assignments. 2) Accept facility and trunk orders submitted by the VoIP providers. 3) Create MSAG shell records in the ALI Database to allow the building of TN records in the database to 1) populate the E911 selective router and 2) steer to a 3rd party database provider. 4) Jointly test with VoIP provider and third party database provider to insure successful call delivery to the PSAP including ALI retrieval. 5) Enter into ALI Database Steering Agreements with VoIP providers or their third party providers. September 2005 Page 7
  9. 9. VoIP 9-1-1 Process –Verizon 5.0 ATTACHMENT I - ESQK REQUEST FORM A – Use this form for up to 25 requests. In the event that more than 25 requests are pending at any one time, please utilize ESQK REQUEST FORM B (below). Verizon will provide requested ESQKs within five business days of the request, provided that in the event that more than 25 requests are pending for a single VoIP Provider, Verizon will provide an alternate reasonable interval. VoIP Provider Information Required Entries VoIP Provider Name Contact Name Contact Tel Contact Mailing Address Contact E-Mail Address Enter the NENA ID and Operating Company Number (OCN) Authorizing 9-1-1 Jurisdiction Information Jurisdiction Name Jurisdiction State Jurisdiction NPA Database Provider Information Company Name Contact Name Contact Tel Contact Mailing Address Contact E-Mail Address Quantity of ESQK Numbers Requested Steering Port ID To Be Completed by Verizon pANI Administrator Verizon Only Entry ESQK (pANI) Range Assigned Date Assigned September 2005 Page 8
  10. 10. VoIP 9-1-1 Process –Verizon ATTACHMENT I - ESQK REQUEST FORM B (or spreadsheet) – In the event a single VoIP provider or their third party database provider has more than 25 ESQK requests pending at any one time, requests should be submitted pursuant to a “master” spreadsheet. Verizon will accept the spreadsheet provided that the information below is supplied in the format displayed below with the request. Accuracy of the information submitted below is the responsibility of the requesting party. In the event a VoIP provider has requested it’s own ESQKs, numbers, ESQKs may not be requested on its behalf by their third party database provider for the same PSAP. This is to insure proper utilization of numbers for all requesting parties. Verizon will respond with a completion interval to the Form B spreadsheet requests within three business days after receipt of the request. ESQK Form B spreadsheet - for more than 25 requests Steering Port ID of third Quantity of Name of third party provider for steering ESQK NPA of party database purposes numbers PSAP Name State PSAP provider requested September 2005 Page 9