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  1. 1. Voice over IP – it’s more than just voice and it’s here today… June 10 th 2004 e-Strategy Advisory Council Jonn Martell Manager, IT and Network Strategy
  2. 2. Voice and Connectivity <ul><li>SPAM has rendered Internet mail unreliable </li></ul><ul><li>Face to Face and online live interactions will be the primary way people communicate in the coming years. “Gartner predicts that by 2005, 60 percent of interpersonal data messaging by enterprise and consumers will be real-time”. </li></ul><ul><li>Instant messaging is already the choice for the younger crowd. </li></ul><ul><li>Recent Office tools makes instant collaboration easy. </li></ul><ul><li>People expect voice to be reliable in Enterprises but will sometimes accept cheaper/lower quality voice (cell phones) </li></ul><ul><li>Voice over IP (VOIP) is not an “if”, it’s a “when”. </li></ul>
  3. 3. Enterprise voice vs Internet voice <ul><li>Both make and receive phone calls </li></ul><ul><li>Enterprise users expect reliability and quality. </li></ul><ul><li>Internet voice users do not reliability but expect significant savings. </li></ul><ul><li>Competition from Primus ($19.95 phone lines) and Vonage is going to reshape the way we deliver voice services. </li></ul><ul><li>Need to cater to both types of users. Biggest challenge is to differentiate between both. </li></ul><ul><li>VOIP is cheaper and better than legacy (TDM) telephone systems. </li></ul>
  4. 4. Business Case for Enterprise VOIP <ul><li>No or little “moves, adds and changes” costs. </li></ul><ul><li>50% of sets shipped are expected to be VOIP (few companies install the legacy equipment for new locations). Gartner predicts that by 2007, total VOIP lines will surpass legacy voice lines. </li></ul><ul><li>Config could be done at point of purchase. Phone is active when it leaves, plugs in to any future VOIP enabled ethernet port. </li></ul><ul><li>All ethernet ports would be voice enabled in new buildings (this adds $50 per ethernet drop but saves $100-150 on the separate voice cabling and infrastructure). </li></ul><ul><li>Single ethernet drop can do both voice and data using VLANs and QOS (PC plugs into phone which acts as a switch). </li></ul><ul><li>Digital TV is going ethernet (and IP) – additional savings in residences by possibly removing need for coax. </li></ul>
  5. 5. Is the UBC network reliable enough? <ul><li>Voice needs need network reliability but so does many other applications </li></ul><ul><li>Users go home or can’t function if the network is down. </li></ul><ul><li>Best effort has worked very well for years but “best effort” is no longer good enough. </li></ul><ul><li>Do we really need 24x7? Can’t afford it, but we need 7x11 (7am to 11pm, 7 days a week) </li></ul><ul><li>Current phone system SLA is business hours only </li></ul><ul><li>Cost has to be assigned for the various operating hours. </li></ul><ul><li>Web CT peak use is in the evening </li></ul><ul><li>Wireless peak is early afternoon, 7 days per week. </li></ul>
  6. 6. E Learning - Daily simultaneous users
  7. 7. Wireless - Daily simultaneous users
  8. 8. Planned Deployment <ul><li>Phase 1 – Voice Delivery </li></ul><ul><ul><li>Life Science Building (expected) </li></ul></ul><ul><ul><li>Any building being completed starting this fall. </li></ul></ul><ul><ul><li>All VOIP enabled installations will have </li></ul></ul><ul><ul><ul><li>QOS (quality of service) </li></ul></ul></ul><ul><ul><ul><li>VLANs (phones have VLAN capable switch built in) </li></ul></ul></ul><ul><ul><ul><li>VOIP ready communication rooms </li></ul></ul></ul><ul><ul><ul><li>UPS (uninteruptible power to the phones) </li></ul></ul></ul><ul><ul><ul><li>911 (location database) </li></ul></ul></ul><ul><li>Phase 2 – Enhanced Services </li></ul><ul><ul><li>Unified messaging </li></ul></ul><ul><ul><li>Videophone </li></ul></ul><ul><ul><li>Instant Messaging </li></ul></ul><ul><ul><li>Other based on user demand. </li></ul></ul>
  9. 9. VOIP for Life Sciences <ul><li>Decided early 2004 to not install $400K duct banks for large copper cabling to new building </li></ul><ul><li>April 2004 - Planning and RFP </li></ul><ul><li>May 2004 – Release of RFP and Evaluation </li></ul><ul><li>June 2004 – Decision making, final planning with selected integrator. </li></ul><ul><li>July 2004 – Equipment receipt and Installation </li></ul><ul><li>August 2004 – Commissioning & Operation </li></ul><ul><li>September/October 2004 – Planning Phase 2 (videoconferencing, instant messaging, unified messaging, XML applications). </li></ul>
  10. 10. RFP <ul><li>Reviewed by Gartner </li></ul><ul><li>Reviewed by PlanNet </li></ul><ul><li>Multiple revisions – very extensive </li></ul><ul><li>Posted May 4 th 2004, closed May 27th </li></ul><ul><li>Changing scope – the whole campus </li></ul><ul><li>Evaluation based on: </li></ul><ul><ul><li>Cost </li></ul></ul><ul><ul><li>Integration with current system </li></ul></ul><ul><ul><li>Self-Service </li></ul></ul><ul><ul><li>Past vendor experience/reference sites </li></ul></ul><ul><li>Responses from: </li></ul><ul><ul><li>Cisco: the VOIP industry leader </li></ul></ul><ul><ul><li>Nortel: our current phone system provider </li></ul></ul><ul><li>Now in the decision making process </li></ul>
  11. 11. Issues and next steps <ul><li>Issues </li></ul><ul><ul><li>Is the Help desk, change management, asset management and time management system ready? Can we properly support this new technology? </li></ul></ul><ul><ul><li>Priority development of QOS/VLAN in transmographier (network management tool). </li></ul></ul><ul><ul><li>Tight timeframes & organisation “in transition”, some people have a hard time to change. </li></ul></ul><ul><li>Initial steps: </li></ul><ul><ul><li>Need to stop deploying proprietary digital legacy phone system. Hold off on unnecessary upgrades to existing technology. </li></ul></ul><ul><ul><li>Need to plan Voice Mail upgrade for Unified messaging (as part of a future phase for this project)? </li></ul></ul><ul><ul><li>Need to expand self-service (as part of a future phase of this project?) </li></ul></ul><ul><ul><li>Need to re-scope project to include whole campus (and all of voice services?) </li></ul></ul>
  12. 12. Possible pricing & solutions <ul><li>IP Phone – basic/best effort $9.95 per month </li></ul><ul><ul><li>Softphone or any standards-based phones </li></ul></ul><ul><ul><li>“ Best effort”, outages should be expected (but are minimized) </li></ul></ul><ul><ul><li>Open to any long distance provider, no local long distance provided. </li></ul></ul><ul><li>IP Phone Enterprise entry $15 per month </li></ul><ul><ul><li>No display phone, some features </li></ul></ul><ul><ul><li>Planned decrease as core equipment is cost recovered </li></ul></ul><ul><li>IP Phone Enterprise display $25 per month </li></ul><ul><ul><li>Display phone, call waiting, call answer, dial by name, multiple features </li></ul></ul><ul><ul><li>2+ lines </li></ul></ul><ul><li>Campus-wide cordless/wireless LAN phone $40 per month </li></ul><ul><ul><li>Display phone, call waiting, call answer, dial by name, multiple features (over the existing campus wide wireless network.) </li></ul></ul>
  13. 13. Questions and Answers <ul><li>What is the best way to gather user requirements for the new technology? </li></ul><ul><li>Contact: </li></ul><ul><ul><li>Jonn Martell, VOIP Project Manager </li></ul></ul><ul><ul><li>2-9449 [email_address] </li></ul></ul>