Voice over IP – it’s more than just voice and it’s here today… June 10 th 2004 e-Strategy Advisory Council Jonn Martell Manager, IT and Network Strategy
Voice and Connectivity
SPAM has rendered Internet mail unreliable
Face to Face and online live interactions will be the primary way people communicate in the coming years. “Gartner predicts that by 2005, 60 percent of interpersonal data messaging by enterprise and consumers will be real-time”.
Instant messaging is already the choice for the younger crowd.
Recent Office tools makes instant collaboration easy.
People expect voice to be reliable in Enterprises but will sometimes accept cheaper/lower quality voice (cell phones)
Voice over IP (VOIP) is not an “if”, it’s a “when”.
Enterprise voice vs Internet voice
Both make and receive phone calls
Enterprise users expect reliability and quality.
Internet voice users do not reliability but expect significant savings.
Competition from Primus ($19.95 phone lines) and Vonage is going to reshape the way we deliver voice services.
Need to cater to both types of users. Biggest challenge is to differentiate between both.
VOIP is cheaper and better than legacy (TDM) telephone systems.
Business Case for Enterprise VOIP
No or little “moves, adds and changes” costs.
50% of sets shipped are expected to be VOIP (few companies install the legacy equipment for new locations). Gartner predicts that by 2007, total VOIP lines will surpass legacy voice lines.
Config could be done at point of purchase. Phone is active when it leaves, plugs in to any future VOIP enabled ethernet port.
All ethernet ports would be voice enabled in new buildings (this adds $50 per ethernet drop but saves $100-150 on the separate voice cabling and infrastructure).
Single ethernet drop can do both voice and data using VLANs and QOS (PC plugs into phone which acts as a switch).
Digital TV is going ethernet (and IP) – additional savings in residences by possibly removing need for coax.
Is the UBC network reliable enough?
Voice needs need network reliability but so does many other applications
Users go home or can’t function if the network is down.
Best effort has worked very well for years but “best effort” is no longer good enough.
Do we really need 24x7? Can’t afford it, but we need 7x11 (7am to 11pm, 7 days a week)
Current phone system SLA is business hours only
Cost has to be assigned for the various operating hours.
Web CT peak use is in the evening
Wireless peak is early afternoon, 7 days per week.
E Learning - Daily simultaneous users
Wireless - Daily simultaneous users
Phase 1 – Voice Delivery
Life Science Building (expected)
Any building being completed starting this fall.
All VOIP enabled installations will have
QOS (quality of service)
VLANs (phones have VLAN capable switch built in)
VOIP ready communication rooms
UPS (uninteruptible power to the phones)
911 (location database)
Phase 2 – Enhanced Services
Other based on user demand.
VOIP for Life Sciences
Decided early 2004 to not install $400K duct banks for large copper cabling to new building
April 2004 - Planning and RFP
May 2004 – Release of RFP and Evaluation
June 2004 – Decision making, final planning with selected integrator.