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  • -personal address book and personal fast dials are separate from the NASA directory. The directory is still accessible via the Directory button.
  • Current version (left) only allows password changes (pins were changed via a call to the help desk and most were not aware it was an option) New version allows pin and password to be changed from the same page.
  • -Forwarding calls and changing ring settings can now be done on one screen. This is beneficial for those who manage more than one line.
  • Transcript

    • 1. New Features of Your VoIP Phone Presenter: Kathleen O’Connor Date: February 11, 2009 http://voip.hq.nasa.gov National Aeronautics and Space Administration www.nasa.gov
    • 2. New Security Features for VoIP Phone
      • Personal Address Book & Fast Dials
        • Available from the Services button (the globe)
      • These features now require login for additional security
        • Login will require Username and PIN
        • Username same as VoIP Web site, e.g., jasmith
        • Users can change PIN if desired (to add security to their Address Book)
        • Address Book Login persistent until logout or phone reset
    • 3. CallManager Web Site
      • VoIP Phone customization
        • New look and feel
        • Easier to manage your phone features
    • 4. Access CallManager Web Site To access the CallManager Web site: Click the Sign in to CISCO CALLMANAGER link
    • 5. New Login Screen
    • 6. Change Password and Pin
    • 7. Setting Call Forwarding Select line from drop-down box
    • 8. More New Features – Coming Soon!
      • Message Monitor
        • Allows you to listen to an incoming voicemail message while the caller is leaving it
      • Phone View
        • Visual message locator allows you to view a list of voicemail messages on your phone’s display
      • Dropped Call Recovery
        • Allows you to resume listening to a voicemail message if your call into the voicemail system is disconnected while retrieving
      • Busy Lamp Field
        • Allows you to monitor the busy/idle status of a specific extension and allow you to dial that extension with a single button when it becomes available
      • Language Locale
        • Allows your phone to display a different language
    • 9. Message Monitor
      • Set up Message Monitor for your voicemail box
      • Screen pop-ups will appear when callers leave a voice message:
        • Monitor – You can listen while the message is being left
        • Take – The user [ your name ] is available and would like to take your call
        • Ask – The user [ your name ] is available and would like to take your call
          • Caller can then choose to talk to you or continue to leave a message
    • 10. Phone View (Visual Message Locator)
      • Access your voicemail box as usual
      • Choose “Find Message”
        • You can then view a list of all new messages,
      • OR
        • You can view all new and saved messages
      • Once you have selected the message you want to hear, follow the usual steps to listen to and disposition the message
    • 11. Dropped Call Recovery
      • If you are disconnected from the voicemail system in the midst of retrieving a message, you can log back in and:
        • Continue playing the interrupted message at the point when the call was dropped
      • OR
        • Start over from the beginning of the message
      • This is available whether you intentionally hang up without listening to the entire message or if your call was accidentally dropped
    • 12. Busy Lamp Field
      • Allows you to monitor the busy/idle status of designated phone extensions
      • When the extension becomes available, you can dial the extension with a single button
      • Also allows single-button “blind” or “supervised” transfers to that extension
        • Blind transfers allow you to transfer without an announcement
        • Supervised transfers allow you to announce the caller
    • 13. Language Locale
      • Allows your phone to display in a different language
      • 48 different languages available
    • 14. Activating New Features
      • User activated features
        • Message Monitor
        • Phone View
        • Dropped Call Recovery
      • Telecom activated features
        • Call the IT Help Desk at 358-HELP (4357) to request:
          • Busy Lamp Field
          • Language Locale
    • 15. For More Information and Training
      • New phone features will be available in mid-March
      • Visit the HQ VoIP Web site for FAQs, Instructions, and training information
        • http:// voip.hq.nasa.gov
      • To request training you may call, e-mail, or visit the Computer Training Center (CTC):
        • HQ Suite 3Q53
        • 358-1111
        • [email_address]
        • http:// ctc.hq.nasa.gov
    • 16.  

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