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  • -personal address book and personal fast dials are separate from the NASA directory. The directory is still accessible via the Directory button.
  • Current version (left) only allows password changes (pins were changed via a call to the help desk and most were not aware it was an option) New version allows pin and password to be changed from the same page.
  • -Forwarding calls and changing ring settings can now be done on one screen. This is beneficial for those who manage more than one line.

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  • New Features of Your VoIP Phone Presenter: Kathleen O’Connor Date: February 11, 2009 http://voip.hq.nasa.gov National Aeronautics and Space Administration www.nasa.gov
  • New Security Features for VoIP Phone
    • Personal Address Book & Fast Dials
      • Available from the Services button (the globe)
    • These features now require login for additional security
      • Login will require Username and PIN
      • Username same as VoIP Web site, e.g., jasmith
      • Users can change PIN if desired (to add security to their Address Book)
      • Address Book Login persistent until logout or phone reset
  • CallManager Web Site
    • VoIP Phone customization
      • New look and feel
      • Easier to manage your phone features
  • Access CallManager Web Site To access the CallManager Web site: Click the Sign in to CISCO CALLMANAGER link
  • New Login Screen
  • Change Password and Pin
  • Setting Call Forwarding Select line from drop-down box
  • More New Features – Coming Soon!
    • Message Monitor
      • Allows you to listen to an incoming voicemail message while the caller is leaving it
    • Phone View
      • Visual message locator allows you to view a list of voicemail messages on your phone’s display
    • Dropped Call Recovery
      • Allows you to resume listening to a voicemail message if your call into the voicemail system is disconnected while retrieving
    • Busy Lamp Field
      • Allows you to monitor the busy/idle status of a specific extension and allow you to dial that extension with a single button when it becomes available
    • Language Locale
      • Allows your phone to display a different language
  • Message Monitor
    • Set up Message Monitor for your voicemail box
    • Screen pop-ups will appear when callers leave a voice message:
      • Monitor – You can listen while the message is being left
      • Take – The user [ your name ] is available and would like to take your call
      • Ask – The user [ your name ] is available and would like to take your call
        • Caller can then choose to talk to you or continue to leave a message
  • Phone View (Visual Message Locator)
    • Access your voicemail box as usual
    • Choose “Find Message”
      • You can then view a list of all new messages,
    • OR
      • You can view all new and saved messages
    • Once you have selected the message you want to hear, follow the usual steps to listen to and disposition the message
  • Dropped Call Recovery
    • If you are disconnected from the voicemail system in the midst of retrieving a message, you can log back in and:
      • Continue playing the interrupted message at the point when the call was dropped
    • OR
      • Start over from the beginning of the message
    • This is available whether you intentionally hang up without listening to the entire message or if your call was accidentally dropped
  • Busy Lamp Field
    • Allows you to monitor the busy/idle status of designated phone extensions
    • When the extension becomes available, you can dial the extension with a single button
    • Also allows single-button “blind” or “supervised” transfers to that extension
      • Blind transfers allow you to transfer without an announcement
      • Supervised transfers allow you to announce the caller
  • Language Locale
    • Allows your phone to display in a different language
    • 48 different languages available
  • Activating New Features
    • User activated features
      • Message Monitor
      • Phone View
      • Dropped Call Recovery
    • Telecom activated features
      • Call the IT Help Desk at 358-HELP (4357) to request:
        • Busy Lamp Field
        • Language Locale
  • For More Information and Training
    • New phone features will be available in mid-March
    • Visit the HQ VoIP Web site for FAQs, Instructions, and training information
      • http:// voip.hq.nasa.gov
    • To request training you may call, e-mail, or visit the Computer Training Center (CTC):
      • HQ Suite 3Q53
      • 358-1111
      • [email_address]
      • http:// ctc.hq.nasa.gov
  •