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9-1-1 is changing and evolving very rapidly ! The Higher Ed Community (HEC) needs to understand the drivers of this change, and what thee new rules mean when they’re created.
9-1-1 is important for Higher Ed ! Is your campus just doing the minimum? Is that good enough? Take stock of what you’re doing right now.
A successful 9-1-1 program involves multiple entities! Enterprise businesses like higher ed are going to be much more involved in this business in the future. One of the goals today is to share more about the PSAP side of this program.
Higher Ed needs to start preparing for the future ! Cellular phones and VoIP are two technology drivers that have made 9-1-1 more “visible” these days. But many other technology and legislative drivers are evolving RIGHT NOW that will have a great impact on how campus’s will deal with 9-1-1 call routing in the future. Planning is essential.
2.1 Non-Availability of Traditional 911 or E911 Dialing Service
You agree to inform any household residents, guests and other third persons who may be present at the physical location where you utilize the Service of the non-availability of traditional 911 or E911 dialing from your XXX Service and Device(s). If you activate XXX 911-type dialing service, you agree to inform any household residents, guests and other third persons who may be present at the physical location where you utilize the Service as to the important differences and limitations of XXX 911 dialing service as compared with traditional 911 or E911 dialing that are set forth in this Agreement.
Thanks for coming to my party. Before you have a beer, I must tell you that I have VoIP service. I’ve signed an agreement that says I’ll tell you about my VoIP service and that 9-1-1 dialing may not work………
Technology trips over 911 call 08:12 AM CST on Friday, February 4, 2005
By Vicente Arenas / KHOU 11 News, Houston (www.khou.com)
A young girl found out the hard way Thursday that not all phone companies provide a connection to emergency services. As her mother and father were being shot during a home invasion, she tried to call 911, but couldn't get through. < http://www.consultant-registry.com/delivery/houstonphoto.jpg > Joyce John tried to call 911, but the Internet phone service her family uses didn't offer that capability. This problem could affect thousands of people who use the Internet for their phone service. Peter John describes how bullets flew through his home as he and his wife tried to fight off two would-be robbers. "And he point the gun toward me like this. The guy put the gun to my chest. I told him that my daughter's upstairs," said John. "Next thing I know, I hear shots in two or three seconds. She was screaming Joyce, Joyce call the police call 911," said his daughter, Joyce. She dialed 911, and got this message, "Stop you must dial 911 from another telephone. 911 is not available from this telephone line. No emergency personnel will be dispatched." Her father was already down, shot in the leg and her mother had also been hit. Both were in pools of blood.
"I picked up another phone cause I thought it was the phone's problem. But I picked up another phone and it still didn't work," said Joyce. The robbers ran, and so did Joyce, to call 911 from a neighbor's house. The 911 Emergency Network says the Peters subscribe to what is known as a voice over Internet provider, or an Internet phone company. The emergency network recommends that people find out if their providers offer the service. Many Internet phone companies claim to offer huge savings. And it's estimated that as many as 100,000 people in the Harris County area have signed up in the last two months. That's why Harris County's 911 network is starting a campaign asking people to check their Internet phones for 911 service -- before they need it. The Peters wish the warning had come a little sooner.
Direct connectivity may be an option in the future, rather than routing through a carrier to a 911 tandem ( NENA phase III)
Authenticated IP access to IP Enabled PSAPs
Ultimately may “force” the HEC’s to build programs that improve enterprise ALI
Some States already have requirements, but calls are routed to 9-1-1 tandem/carriers first
Would dramatically improve campus location info to PSAP’s
ACUTA’s survey indicates that few are actively managing PSALI
A prototype i3 VoIP PSAP implementation Henning Schulzrinne, Anshuman Rawat, Matthew Mintz-Habib, Xiaotao Wu and Ron Shacham Dept. of Computer Science Columbia University Walt Magnussen, Willis Marti, Patti Urbina Chris Norton, Clark Yang, Karthik Kannan Internet2 Technology Evaluation Center Texas A&M University
I3 VoIP end-to-end, with in-band location information
Components No endorsement implied – other components likely will work as well geo-coding, PSAP boundaries SIP user agent sipc SQL database for call routing GIS software for call location plotting web server SIP phone database-backed DNS server SIP proxy server sipd
Using IP phones for voice XML display with HTTP retrieval XML display shows caller location redundant sipd’s Apache web server
Emergency call conferencing 3 rd party call control Conference server PSAP Recorder Fire department Hospital PSAP brings all related parties into a conference call Caller INVITE INVITE INVITE INVITE REFER REFER REFER INVITE media info INVITE media info