State Enhanced 9-1-1
                                   Advisory Committee
                                     Meeting Mi...
State Enhanced 911
Advisory Committee Meeting Minutes
March 18, 2010
Page 2

County Coordinators (continued):
Craig Larsen...
State Enhanced 911
Advisory Committee Meeting Minutes
March 18, 2010
Page 3


V.    Old Business – Bruce Baardson
       a...
State Enhanced 911
Advisory Committee Meeting Minutes
March 18, 2010
Page 4

                              conditions. He ...
State Enhanced 911
Advisory Committee Meeting Minutes
March 18, 2010
Page 5

                       state. In the meantime...
State Enhanced 911
Advisory Committee Meeting Minutes
March 18, 2010
Page 6

                                the next to t...
State Enhanced 911
Advisory Committee Meeting Minutes
March 18, 2010
Page 7


        g. WAC Rewrite Subcommittee – Wayne ...
State Enhanced 911
Advisory Committee Meeting Minutes
March 18, 2010
Page 8

           All information/requests that hav...
State Enhanced 911
Advisory Committee Meeting Minutes
March 18, 2010
Page 9

       o   Copy of letter from AC to EMD Dire...
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State Enhanced 9-1-1

  1. 1. State Enhanced 9-1-1 Advisory Committee Meeting Minutes Camp Murray, WA March 18, 2010 Advisory Committee Members Present: Rebecca Beaton - WUTC JoAnn Boggs – WSEMA Marlys Davis – King County Gary Emerson – Wireless Carrier (Verizon) Keith Flewelling - Urban Counties - West Peggy Fouts – APCO – Vice Chair Stephanie Fritts – Rural Counties – West Ty Husak – Wireless Carrier (AT&T) Steve Lich – WA Fire Commissioners Association Rick McComas - WA Association of Sheriffs and Police Chiefs Lynn Mell – Wireless Carrier (T-Mobile USA) Brad Miller – WA State Association of Counties - East Lorlee Mizell – Urban Counties – East – Chair Rose Parr – Member At Large Millie Tirapelle – Rural Counties - East Advisory Committee Alternates Present: Patti VonBargen – Association of WA Cities - East Wayne Wantland – Urban Counties – East Mark Wilton – Washington State Patrol Advisory Committee Guests: Tina Bobbitt – Walla Walla Melody Hirsch – Garfield Tim DiMarco – Plant CML Kate Rico – Lewis Jean Nealy – Pierce Sarah Rod – Whitcom Maureen Ackerman – Pierce Donna Stamper – Jefferson Aric Cothren – Wahkiakum KD Seeley - Thurston County Coordinators Present: Millie Tirapelle – Chelan County Steve Romberg – Clallam County Keith Flewelling – Clark County Bill Peters – Columbia County Laurie Masse – Cowlitz County Virginia Boyd – Garfield County Peggy Fouts – Grays Harbor County Sunny Fortino – Jefferson County Marlys Davis – King County Richard Kirton – Kitsap County Darlene Mainwaring – Kittitas County
  2. 2. State Enhanced 911 Advisory Committee Meeting Minutes March 18, 2010 Page 2 County Coordinators (continued): Craig Larsen - Lewis County Jill Evander – Mason County Shawn Messinger – Okanogan County Stephanie Fritts – Pacific County JoAnn Boggs – Pend Oreille County Tim Lenk - Pierce County Dave Cooper – Skagit County Dave Cox – Skamania County Laura Caster – Snohomish County Debby McCanna – Stevens County Joannie Bjorge –Wahkiakum County Steven Ruley – Walla Walla County Craige Ambrose – Whatcom County Patti VonBargen – Whitman County Wayne Wantland – Yakima County State Office Staff Present: Bruce Baardson, Lorri Gifford, Dave Irwin, Teresa Lewis, Carol Losey, Anna Marie Ortiz, Jacqueline Randall, and Kim Wilson. I. Call to Order  Chair Lorlee Mizell called the E911 Advisory Committee (AC) meeting to order. II. Roll Call III. Review and Approval of Minutes (Handouts) a. Chair called for review and approval of the minutes from the February 18, 2010 meeting. o Millie Tirapelle moved to accept the February 18, 2010 minutes with amendments. Stephanie Fritts seconded the motion. Motion passed. b. Chair called for review and approval of the change to page 4 of the January 21, 2010 minutes. o Stephanie Fritts moved to accept the January 21, 2010 amendment as written. Wayne Wantland seconded the motion. Motion passed. IV. AC Member / Committee Changes a. Chair called for nominations for Chair of the Public Education Subcommittee. o Kate Rico nominated Dan Hally. Millie Tiripelle moved to accept Dan Hally to the position of Chair for the Public Education Subcommittee Keith Flewelling seconded the motion. Motion passed. b. Chair called for review of proposed GIS Subcommittee members. Bill Peters will provide a list of proposed members at the next AC meeting for approval by the AC. 2
  3. 3. State Enhanced 911 Advisory Committee Meeting Minutes March 18, 2010 Page 3 V. Old Business – Bruce Baardson a. Open Request Items (Handout) –  Copy of letter from AC to EMD Director is located in the March AC packet.  Copy of “Making a PSA” DVD will be discussed at the Public Education Subcommittee meeting this afternoon. A decision will be made as to whether or not to proceed with the copying at that time. b. Open Floor  Sound system needs to be an ongoing issue in the Action Items until resolved. VI. Subcommittee Reports a. 911 Communications Subcommittee – Marlys Davis 1. FCC & Telecom Report (Handout) – Jacqueline Randall  Security experts often stress the urgency and importance of stronger collaboration between the private and public sectors if we hope to turn the tide against the growing number of cyber-threats on the nation's economy and security. Dave Irwin sits on several committees dedicated to standards regarding cyber-security. He will report on progresses regularly.  The U.S. House of Representative approved the cyber-security enhancement act on February 4, 2010. In part, this authorizes the National Science Foundation to appropriate nearly $4 million to carry out a scholarship for service program to recruit and train the next generation of federal cyber- security professionals.  For more information on the declassified areas of the Comprehensive National Cybersecurity Initiative documents refer to: http://www.sfgate.com/cgi-bin/blogs/techchron/detail?blogid=19&entry_id=58313 2. Wireless Report – Marlys Davis  Wireless –  Prepaid o There was a hearing at the State Supreme Court on the TracFone lawsuit in November. The court is expected to rule on the case within one month. There was a similar case in Nebraska. TracFone raised seven points, and the court ruled against them on all points. o CTIA, the national wireless association, reports that 20% of cell phone service is now prepaid, and the percentage is quickly increasing. o There was an Eligible Telecommunications Carrier (ETC) hearing at the Washington Utilities and Transportation Commission (WUTC) on February 25, 2010 on Safelink, TracFone’s Lifeline service. A free phone and 65 minutes per month are provided to low-income people. TracFone will also offer Straight Talk plans, which provide unlimited minutes for $35 per month or 1,000 minutes for $20 per month. There were concerns raised by a low-income agency representative. In other states, other Lifeline providers offer 200 free minutes per month. Callers to TracFone’s customer service have extended wait times, which uses up their free minutes. Chairman Goltz decided on Interim approval with additional 3
  4. 4. State Enhanced 911 Advisory Committee Meeting Minutes March 18, 2010 Page 4 conditions. He had concerns that TracFone is not paying the 911 tax, when other ETCs are paying. o Rebecca Beaton reported that at the March 11 hearing, TracFone did not agree that calls to their call center would be free, so this has been set for an official filing which must be heard within 11 months. However.  Combination Wireless/VoIP service – o T-Mobile has implemented the enhancements to the ALI display in Clark, King (except for one PSAP), Skagit, Snohomish, Spokane, and Whatcom Counties. They will continue to implement in the remaining counties in the state. Lynn Mell reported that T-Mobile will no longer sell @Home service as of next week, but will continue to support existing customers. o There was a request to have the wireless carriers’ presentation on their services at the June APCO/NENA Summer Conference in Wenatchee. That has been confirmed and will be added to the schedule.  Telematics – o OnStar has launched a public safety website at www.onstar.com/publicsafety. o Peggy Fouts is the chair of the APCO Telematics Committee, and the Co-Chair of the EmFinders task force.  Phase I/II Characteristics – (Handout) o A chart showing the characteristics of each wireless carriers' service is in the March AC packet. The carriers shown have updated their information. An e-mail was sent to Cricket, Inland Cellular, and U.S. Cellular requesting that they verify their information. o The AC committee requested that T-Mobile (request directed to Lynn Mell) deliver uncertainty to all PSAPs in the state. o An article was released about a wireless caller, handled by KITTCOM, who couldn’t pinpoint his location and was located through Phase II. Additionally, Seattle Police had a call from a woman who had a seizure, called 911 but could not communicate, and was located through Phase II. PSAPs who have success stories were encouraged to share them.  VoIP –  Federal bill S. 30, dealing with Caller ID spoofing, has been passed by the Senate and referred to the House.  The issue of counting VoIP 911 calls was referred to the subcommittee by the AC. Some counties are only counting calls with a VoIP class of service (nomadic VoIP). Other counties are counting VoIP class of service calls plus calls coming from known VoIP service providers (static VoIP, e.g. Comcast). The subcommittee has reviewed Class of Service data from King County, and has determined that Comcast is the only VoIP provider using a wireline Class of Service. Similar data was requested from Clark and Spokane Counties, to get a sampling of calls from throughout the 4
  5. 5. State Enhanced 911 Advisory Committee Meeting Minutes March 18, 2010 Page 5 state. In the meantime, the subcommittee is recommending that all PSAPs should be counting Comcast calls as VoIP.  WAC 118-66–  The subcommittee reviewed the draft from the WAC subcommittee. One issue was identified to be referred back to the WAC subcommittee.  Other Business –  Some states are banning the public release of 911 calls, including Missouri, Pennsylvania, Rhode Island, and Wyoming. Alabama, Ohio, and Wisconsin are considering a ban. Washington may want to consider similar legislation.  A King County PSAP received a public disclosure request for records in their Reverse 911 system. Those records come from the ALI database, so this would be a release of the ALI database. The Military Department Attorney General was asked to give an opinion on whether ALI records are exempt from disclosure. He reported that the ALI records appear to be public, and no exemption is currently allowed. North Carolina passed a law that specifically exempts ALI database records from public disclosure, and the subcommittee felt that Washington should pursue this as well.  Mark Wilton announced that Kerry Gordon is now the training coordinator for the Washington State Patrol for Amber Alert training. A new portal, used by many states, will hopefully be available by mid- year. Training will be conducted throughout state soon.  Next meeting – May 13, 2010.  Discussion – Peggy Fouts: o The APCO Data Transfer Committee has subdivided into a Data Standardization co-committee with NENA. APCO is the lead on that committee. The other co-committee is a joint Technical-Operational Policies for Telematics with NENA as the lead. The Data Standardization co-committee is working on insuring that all providers have a basic perimeter of the data they will be providing to PSAPs and the Technical- Operational co-committee will publish the technical standardizations for Telematics as well as the operational portion. o The algorithm used to create and compile the urgency factor has many pieces involved based on the National EMS Information System (NEMSIS) and Vehicular Emergency Data Set (VEDS) standards. They use information such as how fast the car was going, were seat belts being used, did the airbag deploy, etc. This data is only front seat information. The Standardization committee is looking at consistency so that one company is not presenting a percentage while another is presenting a high, low, medium rating. o Richmond, VA has a direct connection to the alarm companies and the data comes directly to your CAD system for dispatch. They are looking at pushing that out to more PSAPs. Texas is 5
  6. 6. State Enhanced 911 Advisory Committee Meeting Minutes March 18, 2010 Page 6 the next to test this. Currently being tested on the East coast quite heavily. b. Public Education Subcommittee – Kate Rico for Dan Hally  Thanks to Jim Barber for his service, and welcome Dan Hally.  Full meeting this afternoon. Survey results will be covered, thank you’s to coordinators for turning in results.  Lewis County is willing to make copies of the PSA Training DVD, contact Kate for information or DVD.  April is National 911 education month. The Partners in Preparedness Conference is April 6 & 7 and April 11-17 is Washington State Telecommunications week. Proclamation forthcoming. c. Strategic Planning Subcommittee – Deb McCanna  Meeting held yesterday. In the process of revisiting the plan. Should have plan for AC to review next month. Encourage all chairs of subcommittees to attend the meetings and read the information as it comes out. d. APCO/NENA Legislative – KD Seeley for Jim Quackenbush  The bill is still alive. As of yesterday lobbyist had met with speaker of house. Please be prepared to take immediate action when information is disseminated. e. NG911 – KD Seeley for Jim Quackenbush  Reporting a very successful and seamless cutover to NG911 in Thurston County at 3am on March 16th. The Qwest Lead Technical Support Engineer led the method of procedures with the Thurston PSAP coordinator. Able to configure 10 additional trunks in the PBX ahead of the cutover and test several times prior to the actual cutover. Our cutover was strictly translation changes and busying out the existing CAMA trunks. Some PSAPs will need to do a lift and lay which would be determined on a case by case basis. Functionality was tested. Next step is to move the ALI circuits from our existing frame relay over to the MPSL NG911 network, 30 days from the cutover. f. Policy Subcommittee – Dave Cox  Waiting for Legislature to finish up current session so we will know what changes will come to the WAC.  Millie Tirapelle – Policy meeting at the Coordinator Forum – Three items; 1. PSAP furniture item is not supported by state office. 2. No need to request preapproval for all training as of July 1, 2010 but caution that you do not spend for training if you have questions. The State Office is available for help. 3. Can the State Office develop a table that would indicate the volume of calls needed to require additional trunks and/or positions? Jacqueline explained that a table is only a snapshot of the moment and generally the State Office looks at a six month history. The State Office would not want to approve/disapprove based only on a snapshot and/or approve/ disapprove additional call taker positions. Dave and Jacqueline are still discussing the process, please pass along ideas if you have them. 6
  7. 7. State Enhanced 911 Advisory Committee Meeting Minutes March 18, 2010 Page 7 g. WAC Rewrite Subcommittee – Wayne Wantland  No Report h. Training Subcommittee – Peggy Fouts  No Report i. GIS Subcommittee – Bill Peters  Will have a list of nominees for approval at the April meeting. First GIS meeting is this afternoon. VII. State Office Staff Reports a. Contractual Summary Report (Handout) – Teresa Lewis  Please refer to the red and yellow boxes and take immediate action. It is a contract requirement. b. Financial Status (Handouts) – Lorri Gifford  Statewide services summary spreadsheet – o Paid out this FY July 1, 2009 through March 16, 2010. Currently NG911 is being tracked but there is not a reduction column. This will happen in the future. Eventually the differences in charges will show as well. o WUTC requested that a quarterly impact statement be done on what is transferring from existing companies to the Qwest contract. State office can work with WUTC on that. Chair would like to see that added into the meeting packets.  State Budget Projections – Projections went down. Originally projected a little over $21 million, currently at $18 million.  Cost analysis – Covers revenue, call volumes, etc. c. National/Legislative – Bruce Baardson for Bob Oenning (Handout)  State staff calendar will not be in packets anymore. For information on meetings, past agendas and approved minutes refer to website which is located on handout. VIII. New Business  Rebecca Beaton - Tracfone case can be followed on website; 093012 docket number.  Wayne – Would like to see a standard structure applied to all subcommittees. Suggesting by representation. Some groups are not able to be by representation such as the technical groups. One thought is to start out with who is willing to be on the subcommittee and work from there. Chair asked Wayne to bring a recommendation to the April or May AC meeting. Please send ideas/thoughts to Wayne wwantlan@ci.yakima.wa.us.  Has the anticipated cost of NG911 over 5 year period changed and if so, can another update be sent out?  Statewide Services Spreadsheet (Handout) shows the NG911 line item, it is the current costs that are starting to be picked up. Tracking from individual carriers with WUTC will be forthcoming.  Year end supplemental funding is not anticipated. 7
  8. 8. State Enhanced 911 Advisory Committee Meeting Minutes March 18, 2010 Page 8  All information/requests that have come from the EMD Director regarding the Public Education campaign are being worked on by the Public Education Subcommittee and will eventually be shared with the AC.  Rebecca Beaton – Quarterly statement is an informal request not a formal Commission request. o Chair entertained motions to adjourn. Stephanie Fritts moved to adjourn. Keith Flewelling seconded. Meeting adjourned. Next scheduled E-911 Advisory Committee meeting is: April 15, 2010 Building 91 Camp Murray, WA 98430 Motions made at the March 18, 2010 Meeting: o Millie Tirapelle moved to accept the February 18, 2010 minutes with amendments. Stephanie Fritts seconded the motion. Motion passed. o Stephanie Fritts moved to accept the January 21, 2010 amendment as written. Wayne Wantland seconded the motion. Motion passed. o Kate Rico nominated Dan Hally. Millie Tiripelle moved to accept Dan Hally to the position of Chair for the Public Education Subcommittee Keith Flewelling seconded the motion. Motion passed. o Chair entertained motions to adjourn. Stephanie Fritts moved to adjourn. Keith Flewelling seconded. Meeting adjourned. Handouts from the March 18, 2010 Meeting: o Agenda o February 18, 2010 minutes o Proposed amendment to January 21, 2010 minutes o Summary of AC requests for State Office o FCC & Telecom Report o Phase I/II Service Agreements o FY10 Contractual Report Summary o Statewide Services County Summary Spreadsheet o Cost Analysis Report o State Office FY10 Budget Projections o State Office Calendar March & April o Where to find meetings calendar, past agendas, and approved minutes on EMD website. 8
  9. 9. State Enhanced 911 Advisory Committee Meeting Minutes March 18, 2010 Page 9 o Copy of letter from AC to EMD Director Facilities are handicapped accessible. Special services for the hearing or visually impaired or other interpretation services will be provided upon request. Please provide at least a two-week notice if any of these services are needed. If you have any questions about the agenda or need special assistance at the meeting, please call Anna Marie Ortiz at (253)512-7012. 9

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