VOIP
Agenda <ul><li>Introduction </li></ul><ul><li>Who’s here </li></ul><ul><li>VOIP adoption </li></ul><ul><li>Terminology Ove...
Introduction <ul><li>Matthew Eshleman, Director of Professional Network Services </li></ul><ul><ul><li>[email_address]  20...
Meeting Attendance <ul><li>Organizations </li></ul><ul><li>VOIP Adoption </li></ul>
Why/Why Not VOIP? <ul><li>Why not?  </li></ul><ul><li>Improved feature set </li></ul><ul><li>Centralized management </li><...
VOIP terminology <ul><li>VOIP </li></ul><ul><li>VOPI </li></ul><ul><li>PSTN </li></ul><ul><li>POTS </li></ul><ul><li>Laten...
Getting Started <ul><li>Skype </li></ul><ul><li>Google Talk </li></ul><ul><li>Vonage </li></ul>
Small Organization <ul><li>Advantages </li></ul><ul><li>Uses existing internet connection </li></ul><ul><li>Phone system h...
 
Enterprise - Hosted <ul><li>Advantages </li></ul><ul><li>IP PBX hosted at your provider’s datacenter </li></ul><ul><li>Ded...
 
Enterprise – In House <ul><li>Advantages </li></ul><ul><li>IP-PBX physically onsite </li></ul><ul><li>Expandable </li></ul...
 
Cost Considerations <ul><li>Skype – minimal $/month per user </li></ul><ul><li>Standard - $20-$40/month per user + </li></...
Phone Cost Spreadsheet
YOUR EXPERIENCE
What’s Next <ul><li>Video based conferencing </li></ul><ul><li>Apps on the phone </li></ul><ul><li>Blending of Computers &...
COMMUNITY IT INNOVATORS <ul><li>www.citidc.com   </li></ul><ul><li>@CommunityIT </li></ul>
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Primer on Voice Over IP phone options

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  • (VOIP vs. “what I have now” can be a tough choice but if the question is VOIP vs. new PBX, why not go with VOIP?) Reduced operational and add/move/change costs Reduced network costs associated with long distance and Int’l. calls Provides cost effective productivity tools for employees like unified messaging Lays the foundation for improved customer service Disaster Recovery/Continuance of Operations Workforce Flexibility (i.e., remote offices or virtual workers)
  • VOIP – Voice over Internet Protocol VOPI – Voice over Private Internet PSTN – Public Switched Telephone Network POTS – Plain old telephone system Latency – round trip time of a packet Bandwidth – the amount of packets a connection can hold QoS – quality of service SIP – Session Initiation Protocol PRI – Primary Rate Interface (a T-1 that can handle 23 concurrent telephone calls) IP-PSTN Gateway – translated VOIP information to a standard telephone call
  • Discuss call quality. Differences between bandwidth, latency, QoS
  • Advantages Per-seat license mean companies only pay for what they use Predictable operating expenses Ease to increase or decrease capacity associated with growth, anticipated seasonal peaks and economic downturns. Round-the-clock monitoring ensures ongoing peak performance Low up-front capital expenditures Integrates with most legacy systems allowing for easy migration
  • Disadvantages PBXs need dedicated and configured space Proprietary nature of PBXs Slow and costly Moves Adds Changes Scalability Finger-pointing with Multi Vendor Support (PBX, VM, Local, LD) Virus &amp; Hacker impacts on PBX
  • Primer on Voice Over IP phone options

    1. 1. VOIP
    2. 2. Agenda <ul><li>Introduction </li></ul><ul><li>Who’s here </li></ul><ul><li>VOIP adoption </li></ul><ul><li>Terminology Overview </li></ul><ul><li>Implementation Scenarios </li></ul><ul><li>Cost Considerations </li></ul><ul><li>Peer Sharing </li></ul>
    3. 3. Introduction <ul><li>Matthew Eshleman, Director of Professional Network Services </li></ul><ul><ul><li>[email_address] 202-234-1600 x 354 </li></ul></ul><ul><li>Community IT Innovators </li></ul><ul><ul><li>Focused on mission driven organizations since 1993 </li></ul></ul><ul><ul><li>Employee owned and green certified </li></ul></ul>
    4. 4. Meeting Attendance <ul><li>Organizations </li></ul><ul><li>VOIP Adoption </li></ul>
    5. 5. Why/Why Not VOIP? <ul><li>Why not? </li></ul><ul><li>Improved feature set </li></ul><ul><li>Centralized management </li></ul><ul><li>Lower costs </li></ul><ul><li>Others </li></ul><ul><ul><ul><li>___ </li></ul></ul></ul><ul><ul><ul><li>___ </li></ul></ul></ul><ul><ul><ul><li>___ </li></ul></ul></ul>
    6. 6. VOIP terminology <ul><li>VOIP </li></ul><ul><li>VOPI </li></ul><ul><li>PSTN </li></ul><ul><li>POTS </li></ul><ul><li>Latency </li></ul><ul><li>Bandwidth </li></ul><ul><li>QoS </li></ul><ul><li>SIP </li></ul><ul><li>PBX </li></ul><ul><li>PRI </li></ul>
    7. 7. Getting Started <ul><li>Skype </li></ul><ul><li>Google Talk </li></ul><ul><li>Vonage </li></ul>
    8. 8. Small Organization <ul><li>Advantages </li></ul><ul><li>Uses existing internet connection </li></ul><ul><li>Phone system hosted by provider </li></ul><ul><li>Handsets at the desk </li></ul><ul><li>Very flexible </li></ul><ul><li>Disadvantages </li></ul><ul><li>No guarantees of call quality </li></ul><ul><li>May not realize cost savings </li></ul>
    9. 10. Enterprise - Hosted <ul><li>Advantages </li></ul><ul><li>IP PBX hosted at your provider’s datacenter </li></ul><ul><li>Dedicated IP connectivity </li></ul><ul><li>End to end QoS </li></ul><ul><li>Lower capital investment </li></ul><ul><li>Disadvantages </li></ul><ul><li>Recurring monthly cost </li></ul><ul><li>Tied to provider’s feature set </li></ul>
    10. 12. Enterprise – In House <ul><li>Advantages </li></ul><ul><li>IP-PBX physically onsite </li></ul><ul><li>Expandable </li></ul><ul><li>Own the solution </li></ul><ul><li>Disadvantages </li></ul><ul><li>Requires DR planning </li></ul><ul><li>Requires in-house expertise </li></ul><ul><li>Greater capital investment </li></ul>
    11. 14. Cost Considerations <ul><li>Skype – minimal $/month per user </li></ul><ul><li>Standard - $20-$40/month per user + </li></ul><ul><li>Enterprise Hosted - $30-$50/month per user </li></ul><ul><ul><li>Connectivity, router, switches, phones, service </li></ul></ul><ul><li>Enterprise In house – </li></ul><ul><ul><li>Connectivity, VOIP unit, router, switches, phones, staff management </li></ul></ul>
    12. 15. Phone Cost Spreadsheet
    13. 16. YOUR EXPERIENCE
    14. 17. What’s Next <ul><li>Video based conferencing </li></ul><ul><li>Apps on the phone </li></ul><ul><li>Blending of Computers & Telephony </li></ul>
    15. 18. COMMUNITY IT INNOVATORS <ul><li>www.citidc.com </li></ul><ul><li>@CommunityIT </li></ul>
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