albedo   QspeeQ   pivetal   Advanced Management for  IP-Voice and IP-Media Services & Infrastructure
Summary Agenda <ul><li>Pivetal  </li></ul><ul><li>Objectives – Managing VoIP </li></ul><ul><li>Solution Architecture in Ov...
Pivetal – Our Business in Overview <ul><li>We provide advanced true automation systems  </li></ul><ul><ul><li>Comprehensiv...
<ul><li>Automated fault management </li></ul><ul><li>Performance management </li></ul><ul><li>VoIP/IM quality management <...
Objectives for managing IP Services <ul><li>To pro-actively manage the integrity of voice services across the network: </l...
Definition of Terms R-Factor  (Listening and Conversational Quality R factors: R-LQ, R-CQ) Transmission Rating or R is an ...
VoIP Quality Management <ul><li>Factors to consider </li></ul><ul><ul><li>Multi technology infrastructure for voice transi...
VoIP Management Strategy <ul><li>Segregate IP performance from other influences </li></ul><ul><li>Monitor & Manage IP perf...
QspeeQ Solution Architecture IP-VPN QoS NETWORK CS2K Soft- Switch Gateways, Border Controllers IP PHONE SITE 2 IP PHONE SI...
QspeeQ Solution Architecture IP-VPN QoS NETWORK CS2K Soft- Switch Gateway, Border Controllers IP PHONE SITE 2 IP PHONE SIT...
QspeeQ NOC – The Integrated Dashboard Subscriber navigation and at-a-glance alarm status view icons Subscriber and Custome...
QspeeQ Summary View Examples
Call History Search – per call <ul><li>A real-time drill-down into each call </li></ul><ul><ul><li>Provides call detail as...
Call History Search – details per call 1 2 3
Call History Drilldown – per call Node Period Metric Day by day bar graph Red bar indicates selected day Hour by Hour bar ...
QspeeQ Alert, Events and Alarms <ul><li>Alarm on any collected metric </li></ul><ul><li>Types: </li></ul><ul><ul><li>Calls...
QspeeQ SLA Management <ul><li>Advanced SLA definition tools </li></ul><ul><li>SLA breech alerts </li></ul><ul><li>Example:...
QspeeQ Advanced Analytics <ul><li>Diagnostics Trigger Event </li></ul><ul><li>Step 1: Data Analysis </li></ul><ul><li>Iden...
QspeeQ Advanced Analytics <ul><li>Key additional points to note: </li></ul><ul><ul><li>Flexible implementation –  </li></u...
Customer Portal <ul><li>Customisable views per customer </li></ul>
Reporting Tools <ul><li>Ad-hoc real time report collection via web </li></ul><ul><ul><li>Can be internal or customer-facin...
Report Generation and Distribution
Report Examples
QspeeQ – One Page Summary <ul><li>Robust Toolset for Next-Generation Management of IP-Voice and Services </li></ul><ul><li...
The Business Proposition <ul><li>Speed and Agility </li></ul><ul><ul><li>…  taking seconds to do what currently takes minu...
Pivetal as a Safe Choice <ul><li>C&W chose us in preference to HP and Ericsson </li></ul><ul><ul><li>… to deliver closed-l...
Concluding Summary <ul><ul><li>We provide agile, lightweight fit-for-purpose automation solutions </li></ul></ul><ul><ul><...
What our Clients think…(1) Peter [17:09] :  The quality of Pivetals work is excellent –    the best we've ever tested agai...
What our Clients think…(2) Pivetal Quarterly Scorecard from C&W – June 20 2009: Roadmap - visible, needs aligning strategi...
What our Clients think…(3) “ Grace [the Nortel Project Manager] phoned today to say that she has closed down the DFO proje...
That’s all
Upcoming SlideShare
Loading in...5
×

Presentation Slides

1,625

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,625
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
14
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • Solutions and tool-sets not covered: Sequoia: Manage mass call events, call handoff to OLOs and identify complex traffic faults: Pivetal&apos;s SEQUOIA solution, provided jointly with EDS, is a real-time revenue assurance and traffic management solution for mid-size and large telecom operators. It provides highly detailed real time traffic management, trace routing and fault detection for TDM and next generation networks. In your traffic management centre a SEQUOIA solution will help identify mass calling events, especially unexpected ones, while providing precise, timely, and detailed information required to manage such events while minimising risk to network. Dispatcher: SNMP handling tool. This permits forward transmission of SNMP traps to only selected destinations or multiple destinations, trap manipulation etc. Datafill tools: Pivetal has an extensive set of datafill management tools for DMS, AXE and other devices. These offer scheduled datafill upload, historisation, presentation in an active navigable tree hierarchy. Easy editing &amp; switch datafill. Media and signalling probes: These can be used if required to provide unique solutions – e.g. M3UA decodes to calculate post dial delay.
  • QspeeQ System Core: Includes data aggregation, correlation and historisation capabilities. This enables correlation of diverse data feeds and correlation of MOS values with actual calls if signalling is available. Data are partitioned in a hierarchical format based on customer, customer site and LANs within the site. Monitoring Sub-System: Monitors SLAs, alert thresholds and traffic statistics. Raises alerts, permits customised data displays, data filters and searches as well as detailed display tools for fault diagnostics and trouble shooting. Includes a client web portal used to display historical or real time data to the end user with dashboards customisable per customer. Reporting Sub-System: This includes: Report scheduling, publication and distribution tools. Generation of pre-formatted ad-hoc reports on demand. Custom reports can be developed using standard Crystal Report software.
  • QspeeQ’s measurement capabilities include: Maximum use of existing data and instrumentation. For example, where available MOS values measured by the CS2K or Customer handsets can be used. If the requirement is to identify MOS data with actual calls then signalling probes are required. Where MOS values are not measured by the platform or handsets QspeeQ probes can be deployed. MOS values for call legs exiting to the PSTN can be measured as well – this has been a key requirement with some users and can only be achieved using a high density QspeeQ probe.
  • QspeeQ’s measurement capabilities include: Maximum use of existing data and instrumentation. For example, where available MOS values measured by the CS2K or Customer handsets can be used. If the requirement is to identify MOS data with actual calls then signalling probes are required. Where MOS values are not measured by the platform or handsets QspeeQ probes can be deployed. MOS values for call legs exiting to the PSTN can be measured as well – this has been a key requirement with some users and can only be achieved using a high density QspeeQ probe.
  • Presentation Slides

    1. 1. albedo QspeeQ pivetal Advanced Management for IP-Voice and IP-Media Services & Infrastructure
    2. 2. Summary Agenda <ul><li>Pivetal </li></ul><ul><li>Objectives – Managing VoIP </li></ul><ul><li>Solution Architecture in Overview </li></ul><ul><li>QspeeQ Network Operations Centre </li></ul><ul><li>QspeeQ Advanced Diagnostics </li></ul><ul><li>QspeeQ Customer Web Portal </li></ul><ul><li>Reporting Tools </li></ul><ul><li>Conclusion </li></ul>
    3. 3. Pivetal – Our Business in Overview <ul><li>We provide advanced true automation systems </li></ul><ul><ul><li>Comprehensive telecom and IT operational management </li></ul></ul><ul><ul><li>Specialised business automation consultancy </li></ul></ul><ul><li>Cortex Product – Extreme Automation Solution </li></ul><ul><ul><li>Full operational automation of networks, systems and IT services </li></ul></ul><ul><ul><li>Rapid implementation framework </li></ul></ul><ul><li>QspeeQ Product – IP Voice Quality Management </li></ul><ul><ul><li>Correlated view of all VoIP and Multimedia activity </li></ul></ul><ul><ul><li>Voice Quality and SLA management </li></ul></ul><ul><li>Easy-to-use tools; innovative engineers; focused consulting </li></ul>
    4. 4. <ul><li>Automated fault management </li></ul><ul><li>Performance management </li></ul><ul><li>VoIP/IM quality management </li></ul><ul><li>TDM signalling probes </li></ul><ul><li>VoIP quality and SLA management </li></ul><ul><li>VoIP performance management </li></ul><ul><li>Customer service activation portal </li></ul><ul><li>Service availability monitoring </li></ul><ul><li>Service impact analysis </li></ul><ul><li>Automated fault management </li></ul><ul><li>Performance management </li></ul><ul><li>“ Lights Out” service management </li></ul><ul><li>Carrier VoIP Quality Management </li></ul><ul><li>Automation for Standard Operations </li></ul><ul><li>Automated fault management </li></ul><ul><li>Performance management </li></ul>Pivetal – Customer Headlines
    5. 5. Objectives for managing IP Services <ul><li>To pro-actively manage the integrity of voice services across the network: </li></ul><ul><ul><li>Quality of VoIP media delivery </li></ul></ul><ul><ul><li>Reporting Quality of Service against sites </li></ul></ul><ul><ul><li>Real time alerts in response to incidents </li></ul></ul><ul><ul><li>Investigation and speedy resolution of incidents </li></ul></ul><ul><ul><li>Measure and pro-actively manage Service Level Agreements </li></ul></ul><ul><ul><li>Improved customer service & experience </li></ul></ul>
    6. 6. Definition of Terms R-Factor (Listening and Conversational Quality R factors: R-LQ, R-CQ) Transmission Rating or R is an objective metric indicating the overall quality of narrow-band conversational voice. R is the main output variable of the ITU E-Model (Rec. G.107). R Mean Opinion Score (Listening and Conversational Quality MOS scores: MOS-LQ, MOS-CQ) MOS is a direct subjective measure of user perception of voice quality and is thus a direct measure of user Quality of Experience (QoE). The algorithm used is based on the ITU E Model and uses real time measures of objective performance parameters. A quality score for caller conversational or listening experience from 5 to 1. MOS Voice Quality Metrics Very general term: Covers all QoS metrics derived from measurement of real-time RTP voice packets per voice call VQM
    7. 7. VoIP Quality Management <ul><li>Factors to consider </li></ul><ul><ul><li>Multi technology infrastructure for voice transits: </li></ul></ul><ul><ul><ul><li>IP networks </li></ul></ul></ul><ul><ul><ul><li>Analogue factors (E.g. handsets) </li></ul></ul></ul><ul><ul><ul><li>TDM networks, WiFi, mobile </li></ul></ul></ul><ul><ul><ul><li>Transcoding at hand over points </li></ul></ul></ul><ul><ul><li>Voice over IP networks: </li></ul></ul><ul><ul><ul><li>Foundation of network design is for secure data transfer </li></ul></ul></ul><ul><ul><ul><li>Requirements for good quality voice is based on real time performance </li></ul></ul></ul><ul><ul><ul><li>Quality impairments on networks can have many transient root causes: </li></ul></ul></ul><ul><ul><ul><ul><li>Bandwidth exhaust </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Lost packets </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Delays in data transfer </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Round trip delays </li></ul></ul></ul></ul>
    8. 8. VoIP Management Strategy <ul><li>Segregate IP performance from other influences </li></ul><ul><li>Monitor & Manage IP performance </li></ul><ul><ul><li>Most prone infrastructure to fleeting/transient impairments </li></ul></ul><ul><ul><li>Data networks can be 100% healthy but unusable for VoIP </li></ul></ul><ul><ul><li>Should be network/estate wide to be useful </li></ul></ul><ul><ul><li>Metrics must reflect real time issues: </li></ul></ul><ul><ul><ul><li>Conversational Voice metrics (R rating) obtained from the Telchemy Algorithm and converted to Mean Opinion Scores (MOS) are a good option </li></ul></ul></ul><ul><ul><ul><li>Alerts based on thresholds ranging from global averages, site averages or even on a per call basis </li></ul></ul></ul><ul><li>With IP performance a known this: </li></ul><ul><ul><li>Enables immediate identification and rapid resolution of IP impairments </li></ul></ul><ul><ul><li>Deterministic identification of impairments which are not IP based (I.e. analogue, transcoding etc) </li></ul></ul>
    9. 9. QspeeQ Solution Architecture IP-VPN QoS NETWORK CS2K Soft- Switch Gateways, Border Controllers IP PHONE SITE 2 IP PHONE SITE 1 PSTN POTS DIGITAL PHONE PBX IP PHONE SITE 3 SoftPhone Clients DB System Core (Analysis) E Mailed Reports Web Published & Ad-hoc Reports Reporting Sub-system Monitoring Sub-system MGW QspeeQ Reports - - - - - - - - - - - - - - - - - - QspeeQ NOC Operator Dashboards Client Portal
    10. 10. QspeeQ Solution Architecture IP-VPN QoS NETWORK CS2K Soft- Switch Gateway, Border Controllers IP PHONE SITE 2 IP PHONE SITE 1 PSTN POTS DIGITAL PHONE PBX IP PHONE SITE 3 SoftPhone Clients DB E Mailed Reports Web Published & Ad-hoc Reports Data Feed Key EP VoIP QoS Agent (on-net traffic) (off-net traffic) Measurement MGW QspeeQ Reports - - - - - - - - - - - - - - - - - - QspeeQ NOC Operator Dashboards Client Portal Signalling feeds 2) EP - VQM Data feeds 3) VQM Data RTCP-XR or SSH SBC or Probe - VQM data 4) QspeeQ Probe SBC QspeeQ Probe AMA/IPDR feeds 1)
    11. 11. QspeeQ NOC – The Integrated Dashboard Subscriber navigation and at-a-glance alarm status view icons Subscriber and Customer aware Configurable Metrics view Node-sensitive Service Component and Time window navigator
    12. 12. QspeeQ Summary View Examples
    13. 13. Call History Search – per call <ul><li>A real-time drill-down into each call </li></ul><ul><ul><li>Provides call detail as soon as received by QspeeQ </li></ul></ul><ul><li>Viewing of: </li></ul><ul><ul><li>All setup and teardown signalling </li></ul></ul><ul><ul><li>Details per signalling transaction </li></ul></ul><ul><li>Vital for: </li></ul><ul><ul><li>Service quality (e.g. PDD) </li></ul></ul><ul><ul><li>Network troubleshooting </li></ul></ul><ul><ul><li>Signalling troubleshooting </li></ul></ul><ul><ul><li>User call histories </li></ul></ul>Node Search Criteria Search Results
    14. 14. Call History Search – details per call 1 2 3
    15. 15. Call History Drilldown – per call Node Period Metric Day by day bar graph Red bar indicates selected day Hour by Hour bar graph Red bar indicates selected hour 15 minute period bar graphs Red bar indicates selected period Sub-tab option Calls in selected 15 minute period
    16. 16. QspeeQ Alert, Events and Alarms <ul><li>Alarm on any collected metric </li></ul><ul><li>Types: </li></ul><ul><ul><li>Calls </li></ul></ul><ul><ul><li>Synthetic calls </li></ul></ul><ul><ul><li>Availability </li></ul></ul><ul><ul><li>Real time </li></ul></ul><ul><ul><li>SLA </li></ul></ul><ul><ul><li>Reachability </li></ul></ul><ul><li>Integrated with Cortex </li></ul><ul><ul><li>Cortex GUI alert scroller </li></ul></ul><ul><ul><li>Cortex advanced diagnostic and corrective rules </li></ul></ul>
    17. 17. QspeeQ SLA Management <ul><li>Advanced SLA definition tools </li></ul><ul><li>SLA breech alerts </li></ul><ul><li>Example: </li></ul><ul><ul><li>QoS MOS SLA </li></ul></ul><ul><ul><ul><li>SLO1: 99.5% > 3.9 </li></ul></ul></ul><ul><ul><ul><li>SLO2: 98.0% > 3.7 </li></ul></ul></ul>“… no single breach may last for longer than x duration. Any one occurrence of a longer single breach event causes penalties to arise …” Single Breech Length “… up to x breaches in the SLA period are allowed. Any single breach beyond this will cause penalties to arise …” Maximum Breech Count “… up to x breaches in the SLA period are allowed, whereafter each additional breach will incur penalties …” Breeches Count “… the cumulative times when the value is in breach may not exceed may not exceed x% of the SLA period …” Cumulative Breech “… the aggregate value over the SLA period may not fall outside the limit value, x …” Metric Breach Legal Wording Example SLA Concept/Term
    18. 18. QspeeQ Advanced Analytics <ul><li>Diagnostics Trigger Event </li></ul><ul><li>Step 1: Data Analysis </li></ul><ul><li>Identify specific calls contributing to the alert </li></ul><ul><li>Analyse contributing calls to identify: </li></ul><ul><ul><li>Caller and End Point statistics: Common sets or patterns </li></ul></ul><ul><ul><li>Call characteristics: </li></ul></ul><ul><ul><ul><li>Distribution over time </li></ul></ul></ul><ul><ul><ul><li>Duration </li></ul></ul></ul><ul><ul><ul><li>Root causes of degradation </li></ul></ul></ul><ul><ul><li>Routes/trunks used </li></ul></ul><ul><ul><li>Signalling and media devices involved (Optional) </li></ul></ul><ul><ul><ul><li>Any SNMP traps issued during the period </li></ul></ul></ul><ul><ul><ul><li>Where appropriate query device performance statistics </li></ul></ul></ul><ul><li>Present Diagnostic Report </li></ul><ul><li>Step 2: Network Diagnostic Tools </li></ul><ul><li>Extract routes to be tested from data analysis </li></ul><ul><li>Identify Source and End host devices for each </li></ul><ul><li>Execute TraceRoute requests </li></ul><ul><li>Historise results - present report </li></ul>IP-VPN QoS NETWORK CS2K Soft- Switch IP PHONE SITE 2 IP PHONE SITE 1 PSTN IP PHONE SITE 3 QspeeQ Probe QspeeQ Probe QspeeQ Probe QspeeQ Probe Operator Dashboards
    19. 19. QspeeQ Advanced Analytics <ul><li>Key additional points to note: </li></ul><ul><ul><li>Flexible implementation – </li></ul></ul><ul><ul><ul><li>Platform independent using QspeeQ probes or </li></ul></ul></ul><ul><ul><ul><li>Third-party devices where available (E.g. CS1K, HP NNM etc.) </li></ul></ul></ul><ul><ul><li>Pro-active traces between nominated end points can be executed on a scheduled basis </li></ul></ul><ul><ul><li>On demand ping and trace route analyses can be requested </li></ul></ul><ul><ul><li>Results are stored as a separate ‘class’ of call </li></ul></ul><ul><ul><li>Each hop can be modelled as a media leg with delay metrics </li></ul></ul><ul><ul><li>Diagnostics can be easily extended to include information available from other sources (DB’s, Network Devices etc) </li></ul></ul>
    20. 20. Customer Portal <ul><li>Customisable views per customer </li></ul>
    21. 21. Reporting Tools <ul><li>Ad-hoc real time report collection via web </li></ul><ul><ul><li>Can be internal or customer-facing </li></ul></ul><ul><ul><li>Secure user login to access reports </li></ul></ul><ul><ul><li>Immediate query and display of historised data </li></ul></ul><ul><li>Report Builder Tools </li></ul><ul><ul><li>Report builder environment using Crystal Reports </li></ul></ul><ul><ul><li>Any common report formats – doc, pdf, xls, html etc. </li></ul></ul><ul><li>Report Creation and Distribution Management </li></ul><ul><ul><li>Integrated interface to specify report generation time, date, frequency </li></ul></ul><ul><ul><li>New reports can be automatically mailed, printed, copied to web servers etc. </li></ul></ul>
    22. 22. Report Generation and Distribution
    23. 23. Report Examples
    24. 24. QspeeQ – One Page Summary <ul><li>Robust Toolset for Next-Generation Management of IP-Voice and Services </li></ul><ul><li>A fully joined-up view of IP-Voice </li></ul><ul><ul><li>Capture of VQM data generated by IP-Phones, SoftPhones and Media Gateways if available </li></ul></ul><ul><ul><li>Integrated probe generation of VQM data for handsets or systems where required </li></ul></ul><ul><ul><li>Correlation of VQM data with actual calls using signalling &/or AMA data </li></ul></ul><ul><ul><li>Advanced analysis tools down to call flow diagrams for a specific call (Where signalling is available) </li></ul></ul><ul><ul><li>Comprehensive SLA monitoring, management and reporting </li></ul></ul><ul><ul><li>A flexible web-based interface with client-centric views and real-time data aggregation </li></ul></ul><ul><ul><li>A powerful in-built reporting environment </li></ul></ul>
    25. 25. The Business Proposition <ul><li>Speed and Agility </li></ul><ul><ul><li>… taking seconds to do what currently takes minutes or hours </li></ul></ul><ul><li>Global Control </li></ul><ul><ul><li>… a single point of contact and control for operational management </li></ul></ul><ul><li>Reducing Costs: </li></ul><ul><ul><li>… allowing lower-skilled users to perform complex tasks </li></ul></ul><ul><li>Reducing Complexity </li></ul><ul><ul><li>… we hide it away by automating it and integrating multiple systems </li></ul></ul><ul><li>Preventing Errors </li></ul><ul><ul><li>… by fully managing multi-system interactions </li></ul></ul>
    26. 26. Pivetal as a Safe Choice <ul><li>C&W chose us in preference to HP and Ericsson </li></ul><ul><ul><li>… to deliver closed-loop network management automation </li></ul></ul><ul><li>BT chose us (twice) in preference to IBM/Tivoli </li></ul><ul><ul><li>… to deliver advanced VoIP management automation </li></ul></ul><ul><li>Nortel chose us as their global partner </li></ul><ul><ul><li>… for managed services advanced carrier VoIP quality management </li></ul></ul>You get highly agile project delivery – faster, focused, value for money.
    27. 27. Concluding Summary <ul><ul><li>We provide agile, lightweight fit-for-purpose automation solutions </li></ul></ul><ul><ul><li>Our solutions significantly reduced the size and cost-base of C&W’s NOC team </li></ul></ul><ul><ul><li>Our systems permit BT’s own customers to configure their managed services </li></ul></ul><ul><ul><li>If you need a new automated management process, you’re only a day away from having it </li></ul></ul>We provide superior automation at a fraction of the cost of other vendors in a fraction of the time We’re experts in Telecom and IT management automation
    28. 28. What our Clients think…(1) Peter [17:09] : The quality of Pivetals work is excellent – the best we've ever tested against, I really don't see any big issues Phil [17:10] : That's good to know. Can I quote you on that? Peter [17:11] : Yes. The last piece of software we tested - written by Hewlett Packard had over 400 defects in it! From BT Global Services (unedited, March 20, 2008): From BT Global Services (unedited, May 21, 2009): “ One of [the] BT people on the Web Portal project had a “call” from the head of the entire [customer*] account in Global Services. Apparently he mentioned the [Pivetal] IP Web Portal by name and said that it was very successful and key to the ongoing initiative !” * Customer with 1,600 sites and 170,000 VoIP handsets
    29. 29. What our Clients think…(2) Pivetal Quarterly Scorecard from C&W – June 20 2009: Roadmap - visible, needs aligning strategically to economic conditions 6 Project-related tweaks, to prepare for Phase 3 6 Project general 9 Project and Transition 9 Continuous Daily/Weekly and Monthly sessions to manage support 8 issues raised, all closed (2 critical) 9 3rd Party Relationship 9 Pro-active communication model 24x7 to support operations. 9 Accommodates change, very pro-active in eliminating vague and poorly defined specs 9 Reactive response to requests with costs and clarification of requirements. 9 Very good at delivery and comms 9 (1) Unacceptable (3) Poor (6) Good (9) Excellent
    30. 30. What our Clients think…(3) “ Grace [the Nortel Project Manager] phoned today to say that she has closed down the DFO project … Grace was very complimentary about Pivetal and the DFO project and will certainly recommend us …” From Nortel Networks, UK (July 6 2009):
    31. 31. That’s all
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×