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Transcript

  • 1. Internet2 Workshop October 13, 2003 Presented By: Martin Jackson Billy Long
  • 2. IP Telephony
    • Overview of East Carolina University
    • Case Study – Greenville Centre
    • Case Study – Science & Technology
    • VoIP Business Plan
  • 3. East Carolina University
    • 22,000 Student Enrollment
    • 15,000 Network Nodes
    • 7,500 TDM (East Campus)
    • 3,200 TDM (West Campus)
    • 765 VoIP Ports
    • 4,100 Staff/Faculty
    • 5,200 Residence Hall Students
  • 4. Network History
    • 4Q93-4Q97 $14M Fiber Optic Project
      • Fiber Duct bank
      • Video Distribution System
      • DMS-100 Telephone Switch – SONET
      • OC3 ATM Backbone
    • 1Q98 UNC GA Netstudy Project
    • 4Q98 $2.4 Million Funding Allocated
    • 4Q98 – 3Q99 Vendor Comparison
  • 5. Network History – cont…
    • 1Q99 NSF Grant Submitted – High Bandwidth Connection to NCREN
    • 3Q99 NSF Grant Awarded $341,000
    • 4Q99 OC-3 NSF funded connection installed
    • 4Q99 NCGigapop Membership
  • 6. Network History – cont…
    • 4Q99 UNC-GA Equipment Test Phase
    • 1Q00 Abilene Membership
    • 1Q00 – 2Q00 $3 Million Network Upgrade UNC-GA Funded
    • 3Q00 Voice over IP Pilot Project
      • 15 Voice over IP Telephones
  • 7. Network History – cont…
    • 1Q01 Wireless Corridor
      • 6 East Campus Academic Departments - Classroom Test phase
      • School of Medicine M1 & M2 Student Areas
    • 2Q01 Video on Demand
      • Video to Desktop
      • Multiple Stream Video
  • 8. Network History – cont…
    • 2Q01 –3Q01 $1 Million Residence Hall Network Upgrade
    • 3Q01 VoIP – Expansion
      • 50 VoIP telephones
      • Unified Messaging
    • 3Q01 – 4Q01 Wireless Network
      • 16 East Campus Buildings
        • Instructional Classrooms in 5 Buildings
        • 4 Residence Hall Lobby Areas
  • 9. Network History – cont…
    • 1Q02 Network Operations Center
    • 3Q02 VoIP Expansion
      • 3Q02 Cotanche Building, 150 VoIP
      • Phones Placed in Production
    • 4Q02 Wireless Network
      • 19 East Campus Buildings
      • Brody School of Medicine
  • 10. Network Configuration
    • Gigabit Backbone
      • Robust Fiber Optic Infrastructure
    • Gigabit Building uplinks
    • 100 mbs Desktop Access
    • 1-1 Port to pillow ratio in Residence Halls
    • Network Convergence
  • 11. Network Configuration
  • 12. Why VoIP?
    • Ageing Voice Infrastructure
      • DMS 100
      • DMS 1
      • SONET Ring
    • Convergence
    • MAC’s
    • Leveling of Manpower
      • Ease of Deployment
    • Toll By-Pass – Not Really
  • 13. Telephony Options
    • Implement VoIP – 3 Year Plan
      • CC $5.44M AM $0.46M
    • Implement VoIP – 4 Year Plan
      • CC $5.61M AM $0.53M
    • Upgrade Current Voice System
      • CC $9.33M AM $1.5M
    • Centrex Service
      • CC $0.0M AM $1.94M
  • 14. Telephony Options Cont…
    • Replace DMS with Distributed PBX
      • CC $11.3M AM $0.9M
  • 15. Deployment Issues
    • Current Voice Infrastructure
      • Intercommunication - Cost?
      • Stand Alone – User interface issues?
    • Data Network Infrastructure
      • QOS enabled?
      • Redundancy/Robustness
        • Logical
        • Physical
  • 16. Deployment Issues – cont…
    • Backup Power
      • 2.5 year decision to harden and enhance backup power requirements
    • Dialing Plan
      • 4 digit – 5 digit – 7 digit
    • Inline Power
      • 2.5 year decision to begin purchasing inline power enabled blades and switches
  • 17. Experience Gained
    • Direction, Deployment in New Buildings and Option for Renovations
    • Harmonious Network Implementation
      • Training end-user on Voice and Data infrastructure
      • User brings their phone with them during move-in
  • 18. Current XML Applications
    • Speed Dials
    • Exchange Address book integration for DMS 100 telephone number lookup
    • Fast Dial
  • 19. Additional Applications
    • Zoned Paging/Intercom
    • Full Integration with Exchange contact
    • Intelligent Contact Center
    • Partitioned Music/Promotional Advertisements for On-Hold.
  • 20. Vendor Requirements
    • Cisco Gold Reseller
      • Technician Support within 100 Miles
        • CCIE with IP Telephone Certification
        • Minimum of 5 VoIP Technicians
      • Existing installed base with:
        • At least 3 VoIP installations with a minimum of 200 telephones
        • One installation greater than 500
  • 21. Recommendations to Vendors
    • Need to supply the “Whole Package”
      • Current Voice providers sell a solution not a box
      • Existing Network infrastructure is a key issue
      • Sales Presentation should note when features are add-ons
    • Need Voice knowledgeable salespeople selling VoIP
    • Understand PBX features
      • How & When to deploy
    • Billing Integration
  • 22. Overview - ECU
    • Questions ???
  • 23. Case Studies
    • Greenville Centre
    • Science & Technology
  • 24. Greenville Centre
    • Remote Building
    • Designed to Accommodate 240 Users
    • Connected via Leased Fiber with 54 meg Wireless Bridge for Failover
  • 25. Centrex Service Cost
    • Monthly Cost of Service
    • Monthly Cost of Voice Mail
    • Installation Cost
  • 26. Centrex Service Cost $18.25 Monthly $4.25 Voice Mail $14.00 Analog $37.25 Monthly $4.25 Voice Mail $33.00 Digital
  • 27. Centrex Installation Cost $295.00 Total per Set $150.00 Riser Cable $145.00 Analog Set $575.00 Total per Set $150.00 Riser Cable $425.00 Digital Set
  • 28. VoIP Cost
    • Phone with License
    • Unified Messaging
    • Additional PRI Trunks
    • Redundant Emergency Phone
  • 29. VoIP Installation Cost $404.25 Total $50.00 Unified Messaging $354.25 Cisco 7940 $469.25 Total $50.00 Unified Messaging $419.25 Cisco 7960
  • 30. Comparison – Centrex & VoIP $1,500 General Installation $17,880 $23,000 40 Digital $61,680 $83,500 Total $43,800 $59,000 200 Analog Annual Installation Centrex $8,964 $99,620 Total $8,964 1 PRI – T1 & OPX LN $18,770 40 - 7960 $80,850 200 - 7940 Annual Installation VoIP
  • 31. Greenville Centre
    • Question ???
  • 32. Science & Technology
    • On-Campus Building
    • Connected via Fiber to Node Building
    • Designed for Classroom and Office
    • 300 Phones
  • 33. DMS-100 Cost
    • Line Cards – Digital or Analog
    • Set Cost – Digital or Analog
    • Infrastructure Riser Cable Cost
    • DMS-1 Upgrade Cost
  • 34. DMS-100 Installation Cost $145.00 Analog Set $417.00 Total per Set $150.00 Riser Cable $122.00 Analog Carrier $300.00 Digital Set $675.00 Total per Set $150.00 Riser Cable $225.00 Digital Carrier
  • 35. VoIP Cost
    • Phone with License
    • Unified Messaging
    • Additional PRI Trunks
    • Redundant Emergency Phone
  • 36. VoIP Installation Cost $404.25 Total $50.00 Unified Messaging $354.25 Cisco 7940 $469.25 Total $50.00 Unified Messaging $419.25 Cisco 7960
  • 37. Comparison – DMS-100 & VoIP $24,500 DMS-1 Upgrade $16,200 2 CAS – T1 $20,250 30 Digital $16,200 $157,340 Total $112,590 270 Analog Annual Installation DMS-100 $17,100 $123,226 Total $17,100 2 PRI – T1 $14,078 30 - 7960 $109,148 270 – 7940 Annual Installation VoIP
  • 38. Science & Technology
    • Question ???