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Please click here to download questionnaire - Director of ... Document Transcript

  • 1. CONTACT INFORMATION: Please do NOT answer with “SEE RESUME” because it will make it very difficult to get you an interview. Client will read your answers and resume before making a decision to interview. Please make sure to put your answers in the blank boxes on the right hand side of the questionnaire. Please do not make any changes to the format or questions. Thanks! Your Name? Your Phone Numbers? Your Email address? Today’s Date? BASIC QUESTIONS: Director of Operations needed for a fast growing, Wide Area Network (WAN) provider. The company is in the converged voice and data market, right in the heart of rapidly-emerging business class VoIP. Company just closed a series B and has raised around $10M to date. Company is approximately 3 years old. Company has approximately 20 employees. Revenues are on target to do $5M this year and could possibly triple with impending acquisition and new VAR partnerships. Position is located in the Seattle area. Client will NOT consider someone who works remotely. Where do you currently live? Are you able to commute to the Seattle area? If you do not already live within commuting distance to the Seattle area, then are you flexible to relocate for the right opportunity? Why? (If no, then please do not complete this form.) Prefer someone to start in the position as soon as possible. When would you be available to start? Are you currently employed? Why did you leave or why are you considering leaving your most recent position? Compensation will include an annual base salary and bonus plan in line with experience level and market rates for a start-up company as well as equity participation in the company. Plus, full benefits will be provided. What are you looking for in terms of compensation? (Please break it down between base, bonus, and equity. I want to know your minimum and your ideal. What is important to you? If you are flexible, then just say that you are flexible. But, I need to know some type of a range or at least know what ballpark we are in. Thanks! Also, Client would really like to know your comp history—W2s over the last
  • 2. couple of years.) This is senior management position. You will report directly to the CEO. You will be part of the core, senior management team. This role will ultimately be responsible for the following departments: Engineering, Customer Support (Technical Support) and Operations. You will have 6 people reporting to you initially. You will need to scale the team according to company growth. You will probably need to double your team within the next year or so. You will lead the customer support team and the operations team in facilities management, vendor selection, and overall office administration. Need a “hands-on” manager who can just roll up his/her sleeves and get the job done. Can you do the work as well as manage others doing it? Please provide examples of situations where you have done both. POSITION REQUIREMENTS: Must have held a management position responsible for operations within the last 18 months for a Wide Area Networking company. Do you meet this requirement? If no, then please do not complete this 1) form. If yes, then please answer the following questions: 1) Are you currently or have you been within the 2) last 18 months a Manager, Director, or VP 3) responsible for operations for a WAN company? (If no, then please do not complete 4) this form.) 2) What was the name of the company? url? 5) 3) Briefly describe your company’s elevator pitch. 4) Describe your company’s target market. 6) 5) What were your employment dates for the position? (month/year started v. month/year left 7) position) 6) What was your title? 8) 7) Approximately how many people were on your team? 9) 8) What departments reported to you? 9) What were approximate revenues of the 10) company when you started v. when you left? 10) Describe your best achievement in this position. Must have experience building and scaling operations for a WAN company while revenues grew from less than $5M to over $30M during your employment. Do you meet this requirement? If no, then please do NOT complete this form. If yes, then please explain. Make sure to give specific numbers.
  • 3. Strong customer service background and business acumen are required. Prefer someone with recent/significant experience running a customer support organization. Do you meet this requirement? If yes, then please answer the following questions: 1) 1) Are you currently or have you been in a management position that was responsible for 2) Customer Support? 2) Please state your employer’s name, your 3) company’s elevator pitch and target market for that position. 4) 3) What was your title? 4) What were your employment dates for position? 5) (month/year started v. month/year left position or current date if still employed) 6) 5) How many years of management experience do you have in total running customer support? 7) 6) What tools/methods did you use to improve Customer Satisfaction? 8) 7) What were some of your major accomplishments? Did you win any awards? 8) Were you successful at reducing customer churn? Why? Please explain. Make sure to be as specific as possible when describing the methods that you used and the results. This is extremely important to the CEO and will help to get you an interview. Prefer someone with recent/significant experience running the engineering department. Do you meet this requirement? If yes, then please answer the following questions: 1) Are you currently or have you been in a 1) management position that was responsible for Engineering? 2) 2) Please state your employer’s name, your company’s elevator pitch and target market for 3) that position. 3) What was your title? 4) 4) What were your employment dates for position? (month/year started v. month/year left position 5) or current date if still employed) 5) How many years of management experience do you have in total running engineering? BA/BS required; MBA is preferred. Looking for candidates that are highly analytical and results focused. Do you meet these requirements? What is your education? PERSONAL SUMMARY:
  • 4. This position reports to the CEO. He has been with the company since its inception. Two years ago, he was promoted to CEO. He does not want or like to micromanage. He prefers to manage by objectives. He wants his team to come to him with ideas. He feels that if you can’t come to him with new ideas, then there is no point in hiring you. Needs someone who is good at putting together a plan and executing it. He wants people on his team to keep him involved and informed, so that there are no bad surprises. He needs someone who has the initiative to take the ball and run with it. Needs someone who has experience putting together a winning operations plan and knows how to do it again. Should have a strong knowledge of CRM. Is this management style appealing to you? Why? Please describe. What makes you successful? Please explain your answer. Please list for me in order of importance the factors that are going to determine which position you accept next. What work accomplishment are you most proud of? Tell me about someone who has been in the news within the last decade that you admire. Why do you admire this person? Copyright (c) 2006 MatchStar, Inc. All rights reserved.