CONTACT INFORMATION: Please do NOT answer with “SEE RESUME” because it will
make it very difficult to get you an interview. Client will read
your answers and resume before making a decision to
interview. Please make sure to put your answers in the blank
boxes on the right hand side of the questionnaire. Please do
not make any changes to the format or questions. Thanks!
Your Phone Numbers?
Your Email address?
Director of Operations needed for a fast growing,
Wide Area Network (WAN) provider. The company
is in the converged voice and data market, right in
the heart of rapidly-emerging business class VoIP.
Company just closed a series B and has raised
around $10M to date. Company is approximately 3
years old. Company has approximately 20
employees. Revenues are on target to do $5M this
year and could possibly triple with impending
acquisition and new VAR partnerships. Position is
located in the Seattle area. Client will NOT consider
someone who works remotely. Where do you currently
live? Are you able to commute to the Seattle area?
If you do not already live within commuting distance to
the Seattle area, then are you flexible to relocate for the
right opportunity? Why? (If no, then please do not
complete this form.)
Prefer someone to start in the position as soon as
possible. When would you be available to start?
Are you currently employed?
Why did you leave or why are you considering leaving
your most recent position?
Compensation will include an annual base salary and
bonus plan in line with experience level and market
rates for a start-up company as well as equity
participation in the company. Plus, full benefits will
be provided. What are you looking for in terms of
compensation? (Please break it down between base,
bonus, and equity. I want to know your minimum and
your ideal. What is important to you? If you are
flexible, then just say that you are flexible. But, I need
to know some type of a range or at least know what
ballpark we are in. Thanks! Also, Client would really
like to know your comp history—W2s over the last
couple of years.)
This is senior management position. You will report
directly to the CEO. You will be part of the core,
senior management team. This role will ultimately be
responsible for the following departments:
Engineering, Customer Support (Technical Support)
and Operations. You will have 6 people reporting to
you initially. You will need to scale the team
according to company growth. You will probably
need to double your team within the next year or so.
You will lead the customer support team and the
operations team in facilities management, vendor
selection, and overall office administration. Need a
“hands-on” manager who can just roll up his/her
sleeves and get the job done. Can you do the work as
well as manage others doing it? Please provide
examples of situations where you have done both.
Must have held a management position responsible
for operations within the last 18 months for a Wide
Area Networking company. Do you meet this
requirement? If no, then please do not complete this 1)
form. If yes, then please answer the following questions:
1) Are you currently or have you been within the 2)
last 18 months a Manager, Director, or VP
responsible for operations for a WAN
company? (If no, then please do not complete
2) What was the name of the company? url? 5)
3) Briefly describe your company’s elevator pitch.
4) Describe your company’s target market. 6)
5) What were your employment dates for the
position? (month/year started v. month/year left 7)
6) What was your title? 8)
7) Approximately how many people were on your
8) What departments reported to you?
9) What were approximate revenues of the 10)
company when you started v. when you left?
10) Describe your best achievement in this position.
Must have experience building and scaling operations
for a WAN company while revenues grew from less
than $5M to over $30M during your employment. Do
you meet this requirement? If no, then please do NOT
complete this form. If yes, then please explain. Make
sure to give specific numbers.
Strong customer service background and business
acumen are required. Prefer someone with
recent/significant experience running a customer
support organization. Do you meet this requirement?
If yes, then please answer the following questions: 1)
1) Are you currently or have you been in a
management position that was responsible for 2)
2) Please state your employer’s name, your 3)
company’s elevator pitch and target market for
that position. 4)
3) What was your title?
4) What were your employment dates for position? 5)
(month/year started v. month/year left position
or current date if still employed) 6)
5) How many years of management experience do
you have in total running customer support? 7)
6) What tools/methods did you use to improve
Customer Satisfaction? 8)
7) What were some of your major
accomplishments? Did you win any awards?
8) Were you successful at reducing customer
churn? Why? Please explain. Make sure to be
as specific as possible when describing the
methods that you used and the results. This is
extremely important to the CEO and will help
to get you an interview.
Prefer someone with recent/significant experience
running the engineering department. Do you meet this
requirement? If yes, then please answer the following
1) Are you currently or have you been in a 1)
management position that was responsible for
2) Please state your employer’s name, your
company’s elevator pitch and target market for 3)
3) What was your title? 4)
4) What were your employment dates for position?
(month/year started v. month/year left position 5)
or current date if still employed)
5) How many years of management experience do
you have in total running engineering?
BA/BS required; MBA is preferred. Looking for
candidates that are highly analytical and results
focused. Do you meet these requirements? What is
This position reports to the CEO. He has been with
the company since its inception. Two years ago, he
was promoted to CEO. He does not want or like to
micromanage. He prefers to manage by objectives.
He wants his team to come to him with ideas. He
feels that if you can’t come to him with new ideas,
then there is no point in hiring you. Needs someone
who is good at putting together a plan and executing
it. He wants people on his team to keep him involved
and informed, so that there are no bad surprises. He
needs someone who has the initiative to take the ball
and run with it. Needs someone who has experience
putting together a winning operations plan and
knows how to do it again. Should have a strong
knowledge of CRM. Is this management style
appealing to you? Why? Please describe.
What makes you successful? Please explain your
Please list for me in order of importance the factors that
are going to determine which position you accept next.
What work accomplishment are you most proud of?
Tell me about someone who has been in the news within
the last decade that you admire. Why do you admire this
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