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  1. 1. Mywebcalls VoIP Overview
  2. 2. <ul><li>VoIP is Voice over Internet Protocol </li></ul><ul><li>Converts voice into data packets </li></ul><ul><li>No different to making a standard telephone call except the call is made over the Internet </li></ul><ul><li>Requires a suitable Internet connection to make calls over </li></ul><ul><ul><li>ADSL MAX </li></ul></ul><ul><ul><li>SDSL </li></ul></ul><ul><ul><li>Leased Line </li></ul></ul><ul><li>Not suitable for dial-up customers! </li></ul>
  3. 3. <ul><li>VoIP Benefits </li></ul><ul><li>Cost (low call rates, free calls to other TC VoIP connections, inter-site) </li></ul><ul><li>Cost (one connection, no extra lines, convergence) </li></ul><ul><li>Flexibility (Multiple offices, home/remote workers) </li></ul><ul><li>No ongoing maintenance contracts or costly upgrades </li></ul><ul><li>No need for expensive overhaul of new equipment </li></ul><ul><li>Plug and play service (ATA device) </li></ul>
  4. 4. <ul><li>VoIP Benefits </li></ul><ul><li>Telecomplete have recently joined Xconnect </li></ul><ul><li>The worlds largest VoIP peering service </li></ul><ul><li>All mywebcalls users can now experience free calls to other mywebcalls users and to all users of the Xconnect member companies </li></ul><ul><li>Over 400 companies worldwide are part of the alliance </li></ul><ul><li>Represents millions of VoIP subscribers </li></ul>
  5. 5. VoIP Features Categorised into the following scenarios <ul><li>PC to PC </li></ul><ul><li>PC to Phone </li></ul><ul><li>Device to Phone using an ATA </li></ul><ul><li>Hosted IP PBX </li></ul><ul><li>SIP Trunk </li></ul>
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  10. 10. <ul><li>Hosted PBX </li></ul><ul><li>Typical features include:- </li></ul><ul><ul><li>Caller ID </li></ul></ul><ul><ul><li>Voicemail & voicemail to email </li></ul></ul><ul><ul><li>Internal number dialling </li></ul></ul><ul><ul><li>CLI modify/hide </li></ul></ul><ul><ul><li>Hunt group </li></ul></ul><ul><ul><li>Hunt group timeout </li></ul></ul><ul><ul><li>Choice of an 0845 number </li></ul></ul>
  11. 11. <ul><li>Hosted PBX </li></ul><ul><li>PBX service hosted on a Telecomplete server </li></ul><ul><li>Provides traditional PBX features </li></ul><ul><li>No PBX hardware required </li></ul><ul><li>No monthly PBX maintenance contracts </li></ul><ul><li>No costly upgrades to service </li></ul><ul><li>Quickly updated, amended and administered </li></ul><ul><li>Can be deployed for remote offices, International office locations </li></ul>
  12. 12. <ul><li>Hosted PBX </li></ul><ul><li>Managed and operated by Telecomplete </li></ul><ul><li>Ideal for the typical SME </li></ul><ul><li>Can be deployed for remote offices, International office locations, home workers </li></ul><ul><li>Anybody looking to reduce their total telecom spend, hardware and call rates </li></ul><ul><li>Attractive - low cost setup and low ongoing charge </li></ul>
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  14. 14. <ul><li>SIP Trunk </li></ul><ul><li>Simple and easy to setup </li></ul><ul><li>Designed for customers who already have an IP enabled PBX in place </li></ul><ul><li>All outbound calls will route over IP </li></ul><ul><li>No need to change/port their incoming number </li></ul><ul><li>No need to change existing telephones </li></ul><ul><li>Requires suitable Internet connection </li></ul><ul><li>Partners can still provide their own WLR or CPS service </li></ul><ul><li>Captures all aspects of the customers call profile </li></ul>
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  16. 16. VoIP Protocols H323 and SIP <ul><li>H323 </li></ul><ul><ul><li>ITU based </li></ul></ul><ul><ul><li>First protocol used for VoIP </li></ul></ul><ul><ul><li>Not originally designed specifically for VoIP </li></ul></ul><ul><ul><li>High overhead costs - superseded by SIP </li></ul></ul><ul><li>SIP </li></ul><ul><ul><li>IETF based </li></ul></ul><ul><ul><li>Has become the standard of choice in the industry </li></ul></ul><ul><ul><li>Supports more than voice (instant messaging) </li></ul></ul><ul><ul><li>Wide range of devices – ATA’s, IP Phones, Soft phones </li></ul></ul><ul><ul><li>Used by Mywebcalls/TC </li></ul></ul>
  17. 17. <ul><li>VoIP Codec – What is it? </li></ul><ul><li>Acronym that stands for &quot;compression/decompression </li></ul><ul><li>Essential part of VoIP </li></ul><ul><li>Codecs are used to convert an analogue voice signal to a digitally encoded version. </li></ul><ul><li>Codec will compress the information. The compression level varies between codecs </li></ul><ul><li>Codecs vary in the sound quality and the bandwidth required </li></ul><ul><li>VoIP equipment will negotiate which codec to use unless specified </li></ul>
  18. 18. <ul><li>VoIP Codecs - Continued </li></ul><ul><li>There are many codecs that can be used. </li></ul><ul><li>Not of all them are used. </li></ul><ul><li>Telecomplete use the following codec’s for our VoIP service: </li></ul><ul><ul><ul><ul><li>G.711 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Wide scale support </li></ul></ul></ul></ul><ul><ul><ul><ul><li>The best quality codec </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Uses 64Kbps </li></ul></ul></ul></ul>
  19. 19. <ul><li>VoIP Codecs Continued </li></ul><ul><li>G.723 </li></ul><ul><li>Widely used codec </li></ul><ul><li>Excellent voice quality </li></ul><ul><li>6.3Kbps </li></ul><ul><li>G.729 </li></ul><ul><li>Not widely supported </li></ul><ul><li>Requires additional licensing </li></ul><ul><li>Good speech quality </li></ul><ul><li>Uses only 8Kbps </li></ul>
  20. 20. <ul><li>VoIP Quality </li></ul><ul><li>In the early days of VoIP poor voice quality was laid against the technology </li></ul><ul><ul><li>Not enough bandwidth to carry the traffic </li></ul></ul><ul><ul><li>Poor compression </li></ul></ul><ul><ul><li>Inaccurate Network design </li></ul></ul><ul><ul><li>Users somewhat wary of adopting the technology </li></ul></ul><ul><li>Drawbacks have now been overcome </li></ul><ul><ul><li>Call quality (with the right network) as good as PSTN </li></ul></ul><ul><ul><li>Higher bandwidth solutions available </li></ul></ul><ul><ul><li>More understanding of compression and protocols </li></ul></ul><ul><ul><li>Convergence of voice, data and video </li></ul></ul>
  21. 21. VoIP Equipment
  22. 22. Simply connect your existing telephone Simple plug and talk Converts analogue into IP (VoIP) No software required to be installed Internet connection required Lifeline option also available ATA Device
  23. 23. Excellent range of VoIP phones Feature rich Head set compatible Fully managed and configured by Telecomplete Simply plugs into an existing network via Ethernet IP Phone
  24. 24. <ul><li>Softphone </li></ul><ul><li>Software that is installed on a PC </li></ul><ul><li>Enables customers to make telephone calls using their PC. </li></ul><ul><li>Simple to use, easy to install </li></ul><ul><li>Users dial using the keyboard or the number pad on screen </li></ul><ul><li>Ideal for: </li></ul><ul><li>Home workers </li></ul><ul><li>Mobile workers </li></ul><ul><li>Travelling abroad </li></ul><ul><li>Small branch offices </li></ul>
  25. 25. <ul><li>Softphone </li></ul><ul><li>Numbers can be stored in the programs phonebook </li></ul><ul><li>Double click on the entry to make the call </li></ul><ul><li>Call history can be seen at the touch of a button </li></ul><ul><li>Small file size, easily downloaded </li></ul><ul><li>Runs on Windows 2000 and XP only </li></ul><ul><li>Microphone and speakers required or ideally a headset </li></ul>
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  27. 27. <ul><li>Mywebcalls Advantages </li></ul><ul><li>Own UK & pan-European network </li></ul><ul><li>7 years experience </li></ul><ul><li>Over 270 International partners using our VoIP service ranging from Iraq to Mexico </li></ul><ul><li>Over a billion VoIP minutes switched </li></ul><ul><li>Excellent quality </li></ul><ul><li>Low VoIP call rates </li></ul><ul><li>Ease of use, simplicity </li></ul><ul><li>Management console for resellers </li></ul><ul><li>Branding (white label) – appear independent </li></ul><ul><li>SIP </li></ul><ul><li>Fully managed services </li></ul>