Introduction
Upcoming SlideShare
Loading in...5
×
 

Introduction

on

  • 718 views

 

Statistics

Views

Total Views
718
Views on SlideShare
718
Embed Views
0

Actions

Likes
0
Downloads
1
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft Word

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Introduction Introduction Document Transcript

  • INFORMATION TECHNOLOGY Strategic Plan 2009-2012 Mark Corbould Assistant Director-General Information Technology October 2009
  • Information Technology Strategic Plan 2009-2012 Introduction The IT Division’s vision, mission and planning processes are aligned to support the Library’s Directions 2009-2011. This is the National Library of Australia’s medium term IT Strategic Plan covering the period December 2009 to December 2012. This Plan and the objectives and goals identified should be considered alongside the activities outlined in the IT Operational Plan 2009-2010. The IT Strategic Plan will be revised annually to reflect changes in the strategic environment and current priorities. Information Technology Environmental Context The trends and technologies that are important to the Library and the potential threats, opportunities, or changes for the Library implied by those trends and technologies over the next three years include: The take up of a range of web-based services and technologies (e.g. blogs, wikis, and flickr) that support the management and distribution of information by individuals and communities; and the challenges and opportunities these present to the Library in terms of collecting material from these systems, as well as the use of such technology and social networks to facilitate knowledge creation and the use of its collections. The emergence of Web 2.0 services that explore the notions of: o the Web and all its connected devices as one global platform of reusable services and data; o data consumption and remixing from all sources, particularly user- generated content; o continuous and seamless update of software and data, often very rapidly; o rich and interactive user interfaces; and o an architecture of participation that encourages user contribution. The availability of mature virtualisation technology that enable better utilisation of IT servers to reduce energy consumption, and the cost effective deployment of services in high availability and/or highly scalable manner. Key Objectives for 2009-2012 The 2009-2012 IT Strategic Plan outlines five strategic areas of activity for the IT Division: 1. Digital Library Infrastructure Implement the next generation of Digital Library Infrastructure to support rich, petabyte level, digital Australian collections, well managed and preservable for the long term through the New Policy Proposal (NPP) "Dealing with the Digital Deluge" and other initiatives. 2. Discovery and Access Provide systems to support the needs of our users for rapid and easy access to www.nla.gov.au 2│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 our collections and other information resources. 3. Workflow Improvement Through the Getwise project implement a number of IT-based services to improve staff workflow efficiency. 4. Libraries Australia and Resource Sharing Support and enhance Libraries Australia services. 5. IT infrastructure and services Provide best practice IT infrastructure and services to the Library community. The major Digital Library Infrastructure objective is planning, specifying and implementing a next generation Digital Library Infrastructure through the New Policy Proposal (NPP) “Dealing with the Digital Deluge” and other non-NPP strategies. This activity represents the IT Division’s highest priority. The Single Business Discovery Service Project, through the Trove discovery service, is the key activity supporting Discovery and Access in 2009-2012. During this period the service will be released into production, it will be enhanced to support full text journal articles and it will be used to replace a number of existing discovery services. Based on the successful modelling and analysis undertaken through the Getwise project, a number of IT-based services will be implemented to improve staff workflow efficiency. The major area of activity will be the redevelopment of the Copies Direct service to improve the ability of Library users to obtain copies of collection material The support and enhancement of our flagship Libraries Australia service will be an important IT objective through the life of this Plan. The major IT goals for this service are the migration of the Libraries Australia Search service to the platform developed by the Single Business Discovery Project, and the redevelopment of the Libraries Australia Administration module to integrate directory information held about Australian libraries and their services. During the period of this plan, a number of major IT infrastructure and service projects will be completed. This includes a whole of Library desktop refresh, the replacement of the Library’s telephone system and the implementation of a Web Content Management System for the Library’s website. The Library will also improve the energy management and environmental impact of its IT services. www.nla.gov.au 3│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009 View slide
  • Information Technology Strategic Plan 2009-2012 IT Division Purpose Statement In partnership with our Library colleagues we provide quality technology solutions and ideas so that the Library as a whole can deliver on its strategic objectives with a high level of efficiency and probity. IT Division Future Statement By 2012, the IT Division will have: Built the infrastructure to support rich, petabyte level, digital Australian collections, well managed and preservable for the long term on the basis of the Dealing with the Digital Deluge New Policy Proposal succeeding; Developed a discovery service that provides rapid and easy access to our collections and other information resources including full-text content, and that is a leader in its field. An excellent partnership and camaraderie with the business areas of the library. www.nla.gov.au 4│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009 View slide
  • Information Technology Strategic Plan 2009-2012 Objective 1: Digital Library Infrastructure The objective is to introduce the next generation of Digital Library Infrastructure (DLI) to support rich, petabyte level, digital Australian collections, well managed and preservable for the long term through the New Policy Proposal (NPP) "Dealing with the Digital Deluge" and other initiatives. If the NPP is unsuccessful then this objective will not be met and the Library will support its current infrastructure and continue to pilot digital library services. Goal Activities Timeframe Plan for the next generation of • Direct the preparation of relevant parts of 2009-10 Digital Library Infrastructure. the NPP second pass business case. • Plan and design the implementation of the DLI, in collaboration with Digital Preservation. Replace existing core Digital • Implement a scalable storage system 2010-11 Library Infrastructure. allowing archive masters to be stored online. • Implement a scalable digital object 2011-12 repository Improve and extend acquisition, • Implement an interim digital document 2010 ingest and management workflows. repository and archive National Health & Medical Research Council (NHMRC) publications. 2010-12 • Consolidate workflows across format types. 2012-13 • Redevelop the Newspapers Content Management System. • Develop an ingest and management system for the digitisation of the Australian Women’s Weekly 1933 to 1982 • Implement support for online deposit (including legal deposit). 2010 • Conduct a pilot in-house Whole of Domain Harvest for the .au domain. Improve support for digital • Provide support for preservation 2014-15 preservation. planning. • Implement support for preservation action workflows. Improve support for delivery of • Implement a more flexible, maintainable 2010-13 digital collections. and functional delivery platform. • Support recognition of sponsorship • Provide access to whole of domain harvests. • Add support for new content types such as magazines and journals. • Add support for more format types such as moving image and time-coded www.nla.gov.au 5│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 transcripts. www.nla.gov.au 6│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 Objective 2 - Discovery and Access The objective is to provide systems to support the needs of our users for rapid and easy access to our collections and other information resources. Goal Activities Timeframe Develop a new discovery Develop a new discovery service, Trove, that: 2009-12 service that improves the • Provides a single place to discover, augment discovery and access and access the resources currently discoverable experience for users. via multiple discovery services offered by the Library. • Provides access to a significantly greater range of resources from a wider range of services • Provides searching of and access to, full text content • Encourages users to improve the service by providing functionality such as tagging, commenting, text correction, people matching, combining/splitting groupings of works, creation of trails/themes. Reduce the number of In Stage 1 of the development of Trove the 2009 discovery services offered by following services will be replaced: the Library and obviate the • Libraries Australia free search service; need for the development of • Australian Newspapers Beta service; new separate discovery • Register of Australian Archives and services. Manuscripts (RAAM); and it will incorporate the outcomes of the People Australia initiative. Future stages of the development of the new 2010-2012 discovery service will, in accordance with the priorities of the Library, replace: • Picture Australia • Music Australia • Australia Dancing • Pandora search service • Australian Research Online (ARO) • Libraries Australia subscription search service and provide access to such resources as journal 2012 articles, research data and the whole of domain web archive. www.nla.gov.au 7│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 Retire TeraText and BAT • Redevelop systems using these legacy 2012 search and indexing software software products into the Trove platform that is based on Lucene search and indexing software. Improve access to Library • Maintain and improve the current VuFind 2009-2011 collections through our catalogue interface through regular catalogue. enhancements and by exposing functionality of Trove discovery service in the catalogue interface • Replace eResources service with Trove journals 2011 view • Pilot a replacement catalogue interface based on 2012 a localised view of Trove. www.nla.gov.au 8│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 Objective 3: Workflow Improvement The objective is to improve staff workflow efficiency through the implementation of IT- based services identified by the Getwise project Goal Activities Timeframe Improve workflow Analyse requirements, develop and improve efficiency in the area of systems as appropriate for the following: collection management • Archivists' Toolkit 2009-11 and description • NLA Tracker 2009-10 • Exhibitions Management 2009-10 • Rights Management System 2009-10 • Subject Suggester Tool 2009 • Cataloguing improvements 2009-12 • Voyager Integrated Library Management 2009-12 System (ILMS) integration with Library systems Improve workflow Analyse requirements, develop and improve efficiency in the area of systems as appropriate for the following: service delivery to the • Copies Direct 2009-10 public • Reproduction Services 2009-11 • RefTracker 2009-10 • Mobile reference 2010-11 Improve workflow Analyse requirements, develop and improve efficiency in the area of systems as appropriate for the following: administrative • What's on 2009-10 workflows • Staff time 2009-10 Strengthen digital • Extend IT awareness through IT culture across the awareness seminars, digital culture talks Library and develop a sandpit ethos for sharing ideas and prototyping. • Undertake collaborative development projects with other divisions as they investigate technologies for new online services, video production, etc. Maximise the capability Monitor activity in the ILMS field and assess the 2009-12 and usability of the benefits of developments from the IT perspective, ILMS including the following: • Open source options, • New vendor services and products. www.nla.gov.au 9│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 Objective 4: Libraries Australia & Resource Sharing The objective is to provide IT resources to support and enhance Libraries Australia Services as identified by the Resource Sharing and Innovation Division Strategic Plan 2009-2011. Goal Activities Timeframe Enhance • Improve the performance and stability of Libraries 2009-12 Libraries Australia Search through tuning of the current TeraText Australia implementation followed by the redevelopment of Services Libraries Australia Search using the Lucene-based platform developed by the Single Business Discovery Project. 2011 • Undertake a pilot with selected libraries to provide a local catalogue service. • Undertake regular enhancement and upgrades to the software supporting Libraries Australia services • Integrate directory information held in the Australian Libraries Gateway and ILRS Directory with the Libraries Australia Administration and with the WorldCat Registry. • Integrate the Subject Selector Tool with Libraries Australia Cataloguing and with other cataloguing client software commonly used by Libraries Australia member libraries. • Support the implementation of the new cataloguing standard RDA (Resource Description and Access) so that libraries can create and exchange RDA compatible data. www.nla.gov.au 10│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 Objective 5: IT infrastructure and services The objective is to provide best practice IT infrastructure and services to the Library community. To deliver a high quality, flexible and responsive IT infrastructure through ensuring that agreed obligations with our business partners can be met. Achievable through: Availability, Reliability, Serviceability, and Security Goal Activities When Ensure an annual availability • Calculate availability monthly and report figures Ongoing of all IT services of at least to business owners and through the Balanced 99.5% Scorecard. 2009 • Provide enhanced Incident and Problem management by implementing a new IT helpdesk system 2010 • Develop an overall Library Service Level Agreement (SLA) document that encompasses the Key IT services Improve overall reliability of • Automate SLA reporting and the identification of 2010 core IT applications and weak or failing components by continuous systems by increasing the improvement in the Library's network meantime between failures. management system and processes. • Implement a higher level of redundancy in Ongoing services through increased server virtualisation and provision services through Private Cloud computing technology. • Ensure all assets are refreshed/replaced through Ongoing ongoing asset replacement programs identified through the Asset Management Committee. This will reduce the likelihood of component failures. www.nla.gov.au 11│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 Maintain serviceability of • Ensure that equipment remains functional and Ongoing Operating Systems and durable by delivering patches and service packs in applications. a timely manner • Ensure best practice change control processes are Ongoing followed Ensure there are no major IT • Ensure that the Library complies with the Ongoing Security incidents Government Information Security Manual and where deviations from the directives are made these are documented and approved where required. • Ensure all Library staff are updated at least Ongoing annually on the current state of IT security and any updates to the Library’s IT Security Policy • Ensure any serious IT security incident is reported Ongoing to the appropriate authority Ensure availability of core • Implement disaster recovery capability using an 2011 systems by developing a basic dedicated fibre optic cable from the Library’s off-site 'warm' Disaster Internet Service Provider (ISP) to an off-site data Recovery facility centre, providing 2010 • Identify the major core applications/components that need to be replicated to the off-site facility. Maintain and enhance the • Select and procure an appropriate VoIP PABX 2010 serviceability of the telephone system, decommission existing Ericson MD110 system, replace the current PABX voice platform with Voice • Integrate relevant applications into the VoIP 2012 Over IP (VoIP) technology. PABX Refresh the desktop PC fleet • Review the current PC fleet with a view to 2010 virtualise many of the existing PCs in an attempt to reduce maintenance costs, power usage and improve security and the user experience. • Pilot a PC virtualisation implementation 2009-10 Reduce energy use and • Undertake staff training on the Whole of 2010 environmental impact of IT Government Green IT program through the Whole of • In collaboration with Government, develop Key 2010- Government Green IT Performance Indicators to ensure better Green IT Ongoing program practices are implemented and maintained • All IT purchases are managed with environmental Ongoing impacts assessed as part of the procurement process • Reduce data centre energy consumption through Ongoing server virtualisation Improve the management of • Implement a Content Management System (CMS) 2010 content at NLA Web for NLA Web and migrate the current (static) pages on the website into the new CMS. The stages of implementation are: requirements gathering and analysis; design; development and testing; deployment and maintenance. • Analyse and review Library wide requirements for statistical reporting. www.nla.gov.au 12│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 • Work with the NLA Web Governance working group to manage content ownership of NLA Web. Champion best practice for • Refine the design, implement and document Ongoing web design and technology the various content type templates used on NLA Web. Support web authors to • Analyse, review and improve the overview of Ongoing publish content on NLA Web our collections published at NLA Web as part of the Collection Information at NLA Web (CINW) project, publishing the new content when available. www.nla.gov.au 13│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 Resourcing The cost of this plan over thee years is $22.1 million, comprising operating expenses of $15.9 million and capital expenses of $6.2 million. These figures do not fully cost Objective 1: Digital Library Infrastructure. The extent and cost of this objective is subject to the consideration by the Australian Government of the Dealing with the Digital Deluge New Policy Proposal. A breakdown of costs for each objective is as follows: 2009-10 2010-11 2011-12 3yr Total $million $million $million $million Digital Library Infrastructure $1.06 $1.17 $1.22 $3.46 Discovery & Access $1.13 $1.24 $1.29 $3.66 Workflow Improvement1 – – – – Libraries Australia $0.61 $0.66 $0.68 $1.95 IT infrastructure & Services $4.41 $4.62 $3.97 $13.00 Annual Total $7.22 $7.69 $7.16 $22.06 Note 1: At the time of writing the Digital Library Infrastructure and Workflow Improvement projects had not been separately costed. The cost entry for Digital Library Infrastructure includes the cost of both objectives. www.nla.gov.au 14│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 Appendix 1: Information Technology Division and Infrastructure The primary responsibility for supporting the Library’s information technology services rests with the Information Technology Division. This Division consists of approximately 45 positions, organised into four branches, as follows: Collection Infrastructure & Access Branch: provides development, implementation and maintenance support for: IT Systems that underpin the work of Library staff in building, managing and preserving its collections, both physical and digital; and Libraries Australia and the Library’s other discovery services such as Picture Australia, Music Australia, etc. Single Business Discovery Service Project: is developing an integrated discovery service (Trove) based on metadata and digital collections of value to Australians regardless of whether they are held by the Library, other collecting institutions or other sources. IT Services Branch: in partnership with business areas within the Library provides for client support and the operational support for a range of IT-based Library services, including network services and the IT Help Desk. Web Publishing Branch: provides the framework for publishing web content and supports business areas in contributing high quality content to NLA Web and OurWeb. The Library’s information technology infrastructure consists of: 46 dedicated application and infrastructure servers, and 4 virtualised servers supporting an additional 30 application and infrastructure virtual servers. Servers use a use a range of operating systems (Solaris, Linux and Windows 2003); 140TB of online storage and 500TB of near-line tape storage; 800 desktop PCs (mostly Dell Pentium 4 machines, running Windows XP), 30 Macintosh desktop computers and 74 printers; a number of Ethernet local area networks, supporting the needs of staff, the public, Internet security; a wireless network for Library users in the reading rooms and public areas; www.nla.gov.au 15│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 a wide area network consisting of a 100Mbs link to the Internet; and a link between the main Library building and the Annex in Hume; and an Ericsson PABX, with about 540 connections, and a small VoIP system. www.nla.gov.au 16│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 Appendix 2: Implementation, support and life cycle management Software New and replacement software is sourced on the basis of fit for purpose and value for money. Preference is given to the use of commercial off-the-shelf software and open source collaborative software over in-house development. In non-core business areas such as corporate systems (e.g. finance, HR and records management) and desktop productivity applications (mail, word processing etc) where mature functional software is available in the commercial marketplace, the Library purchases commercial solutions and engages in only minor, if any, customisation. This customisation is usually in the form of vendor supported configuration localisation during implementation. The Library uses business area and IT resources to provide first level support with vendor-based maintenance contract arrangements for other support. In the area of core library systems, the Library adopts a modular approach selecting software (Commercial/Open source) that best meets its requirements, then enhancing the software as required to meet the Library’s functional requirements and to integrate with other Library systems. These enhancements are carried out using a mixture of in-house development resources, vendor support and third party developer resources. The Library’s experience with and assessment of the commercial library systems marketplace is that vendors are well placed to supply systems to support traditional mainstream library functions associated with collection acquisition, bibliographic control, circulation, document supply and interlibrary loan. In all these areas the Library has largely and successfully based its services around commercial systems. As is the case for non-core business systems based on commercial products, the Library uses business area and IT resources to provide first level support for commercial library systems with vendor-based maintenance contract arrangements for other support. The Library expects, during the period of this plan, to continue to invest in the implementation and enhancement of open source systems to meet its requirement for digital library systems. The Library will continue select an implementation approach for individual new services on the basis of market testing commercial products and open source software. Current experience suggests that the marketplace for commercial digital library systems, while improving in its capability to meet the Library’s requirements, is characterised by immature, expensive products that are unable to significantly meet the Library’s functional and performance requirements. Examples of such systems include collection, management and preservation of digital collection material, management and description of original material collections, and online discovery services. For open source based, in-house systems, the Library allocates development and support resources on an 70:30 split, i.e. 70% of development resources are allocated to support innovation while 30% of resources are allocated to support of existing systems. The Library is committed to use of open standards. In particular, the Library seeks to use standards to ensure cost-effective interoperability both between its internal systems, as www.nla.gov.au 17│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009
  • Information Technology Strategic Plan 2009-2012 well as between these systems and external collection management, discovery and information access systems. The Library also sees open standards as a key tool in allowing it to cost-effectively manage the life cycle of software systems, support transition to new systems as required and enabling innovation in the services offered by the Library and the use of Library collections and metadata resources. The Library uses a build as open source software by default model for internal system development. All code developed by the Library or via an external contractor is publically accessible on a web-based code repository to be used and extended under standard open source licence arrangements unless the requirements of a particular project prevent open sharing of code. Internal code development is generally Java-based using a standards-based application framework. Hardware The Library overwhelmingly uses commodity hardware sourced via competitive tender on the open market. Industry standard life cycle management is used. Hardware support is vendor provided based on a mixture of warranty and support contract arrangements. www.nla.gov.au 18│18 Creative Commons Attribution-NonCommercial-ShareAlike 2.1 Australia 15 December 2009