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Introducing VOIP
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Introducing VOIP

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Transcript

  • 1. Introducing VoIP Voice Over Internet Protocol
  • 2. What is VoIP?
    • Hardware and Software that enables users to use Internet as a transmission medium for telephone calls
    • Avoid tolls charged by ordinary telephone services
    • Sends voice information in digital form in packets rather than through public switched network
  • 3. Neighboring Community Colleges that have implemented VoIP
    • Palomar CC
    • San Bernardino Valley College
    • Mt. San Jacinto College
    • Victor Valley College
    • Barstow College
    • Palo Verde College
    • Mira Costa College
    • Copper Mountain College
    • LA City College
  • 4. Current Telephony Infrastructure
    • PBX / Key systems by Nortel
    • Octel voice mail system with approximately 700 mail boxes
    • PBXs / Key systems are both connected to CentraNet lines allowing for calling between buildings and Public Switched Telephony Network (PSTN) connectivity to external parties
  • 5. Technology Change
    • 20 years for cassettes to outsell records
    • 10 years for CDs to outsell cassettes
    • 5-7 years for IP Telephones to outsell PBX
  • 6. Reasons for the quick IP adaptations
    • Enhanced Productivity
    • Lower Cost of Ownership
    • New Levels of Scalability
    • Operational Agility
  • 7. Why CISCO as the Hardware Architecture
    • Current College of the Desert standard
    • Redundancy
    • Market leader with 15,000 IP customers
    • 52% market share of IP phones
  • 8. Major features of IP Telephony
    • Unified Messaging
    • Emergency Responder (911)
    • Telephones in classrooms
    • Automated MAC
    • Automated call directories
    • Message Waiting Indicator (MWI)
    • Excellent tool for notification
    • Emergency Broadcast & Intercom
  • 9. Telephone Types
    • Professional, manager business phones
    • Mix directory numbers or speed dial, call waiting
    • XML base pixel display
    • Visual message waiting indicator (red light)
    • Panels face speaker
    • On-line help with features
    • Classroom Phones with anti-theft mounts
  • 10. Tentative Timeline
    • Replace Core System
    • Deploy data switches
    • Voice gateway
    • Training
    • Testing of new phones
    • Cut Over
    • Production
    September 10 30 Buildings– Sept 17 Sept 24 Oct 1 st week Oct 2 nd week Oct 3 rd week Oct 4 th week
  • 11. Training
    • 5 days of Training from Implementation Partner
    • Ongoing training from Information Systems and Educational Technology
    • Helpdesk support from Super Users
    • Level I Training
    • Level II Training
    • Level III Training
    • Some Evening training may also be available
  • 12. VoIP Job Functions by IS & Ed Tech
    • Maintain Call Manager
    • Maintain Voice Mail
    • Moves, Adds and Changes (MAC)
    • Updates of Software
    • Maintain switches and routers
    • Train Users
    • Create and Maintain accounts and directories
    • Bandwidth, email, voice mail storage
  • 13. Summary and Benefits
    • Leverage existing infrastructure
    • Lower total cost of ownership
    • Provide a scalable solution
    • Provide redundancy and security to existing network
    • Productivity improvements, enhanced features and improved communications

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