Demystifying VoIP.


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Demystifying VoIP.

  1. 1. VoIP De-Mystified How to Compare Shop for Choose The optimal VoIP plan for your needs.
  2. 2. Persimmon Telecommunications Brings together a team of experts to help you make the best choice for your Telecommunications services Cost Effective Connections
  3. 3. Joe Budelis <ul><li>Harvard PhD in Decision & Control </li></ul><ul><li>30 years experience </li></ul><ul><li>Areas: Project Management, IT, Analysis, Telecommunications </li></ul><ul><li>Long Term Positions: </li></ul><ul><ul><li>Mobil Corporation </li></ul></ul><ul><ul><li>Morgan Stanley Dean Witter </li></ul></ul><ul><ul><li>, Telarus, Commission River </li></ul></ul>
  4. 4. What we bring to you <ul><li>Telecommunications expertise </li></ul><ul><li>Consulting services </li></ul><ul><ul><li>To help you find the best option(s) for your Telecommunications needs </li></ul></ul><ul><ul><li>To assist you with questions or issues that arise during provisioning and during the contract term </li></ul></ul><ul><ul><li>To help you determine if contract renewal or a switch to another service is most beneficial </li></ul></ul>
  5. 5. Specialties <ul><li>T1, DS3 and Fixed Wireless lines </li></ul><ul><ul><li>Fractional, Full, Bonded, Point-to-Point Ts </li></ul></ul><ul><ul><li>Data, Voice and Integrated Ts </li></ul></ul><ul><li>OC3, MPLS, Ethernet and DSL lines </li></ul><ul><li>Phone Service </li></ul><ul><ul><li>Local and Long Distance Phone Service </li></ul></ul><ul><ul><li>Toll Free Service </li></ul></ul><ul><ul><li>VoIP </li></ul></ul><ul><ul><li>Cell Phone Service </li></ul></ul><ul><ul><li>Audio Conferencing </li></ul></ul><ul><li>Domain Registration and Web hosting </li></ul><ul><li>Fax Services </li></ul>
  6. 6. What is VoIP? <ul><li>Voice over Internet Protocol </li></ul><ul><ul><li>Uses broadband internet connection for phone service </li></ul></ul><ul><li>Also known as: </li></ul><ul><ul><li>Broadband phone service </li></ul></ul><ul><ul><li>I-net telephony </li></ul></ul><ul><ul><li>Internet phone service </li></ul></ul><ul><ul><li>IP Phone service </li></ul></ul>
  7. 7. How does it Work? <ul><li>Router shares broadband connection with PC(s) </li></ul><ul><li>Digital Terminal Adapter (aka dta or phone adapter) is interface between </li></ul><ul><ul><li>Router and </li></ul></ul><ul><ul><li>Normal analog phone </li></ul></ul><ul><li>Alternatively, some plans use an IP phone </li></ul>
  8. 8. VoIP Background <ul><li>Initially VoIP was implemented PC-to-PC </li></ul><ul><ul><li>Using a PC as your phone is still an option with some plans </li></ul></ul><ul><li>Voice quality was originally poor </li></ul><ul><ul><li>Improvements in technology have greatly improved voice quality </li></ul></ul><ul><ul><li>Most users can not tell the difference most of the time </li></ul></ul>
  9. 9. VoIP Advantages <ul><li>Low cost toll calls </li></ul><ul><li>Phone portability – you can use your VoIP phone from “any” broadband connection </li></ul><ul><li>Low cost to have phone numbers in distant locations </li></ul><ul><li>Many features available via software at a low cost or no additional cost </li></ul><ul><li>Features are upgradeable via software download </li></ul><ul><li>Calls to others on same service are always free </li></ul>
  10. 10. VoIP Disadvantages <ul><li>Phone line is down if broadband connection is down </li></ul><ul><li>Phone adapter and/or router occasionally must be rebooted </li></ul><ul><li>Voice quality degrades if internet connection has latency, jitter or significant packet loss </li></ul>
  11. 11. 911 Service <ul><li>Not all VoIP vendors offer 911 service in all areas and, when they do: </li></ul><ul><ul><li>You must enter into a database precisely the location where you will be using the dta </li></ul></ul><ul><ul><li>You must update the location in the database when you move the dta </li></ul></ul><ul><ul><li>Some vendors require that the shipping and billing addresses be the same as the address where you will use the service </li></ul></ul>
  12. 12. Basic VoIP Service Typical Features <ul><li>Voice mail </li></ul><ul><li>CallerID – with or without name </li></ul><ul><li>CallerID Blocking </li></ul><ul><li>3-way Conferencing </li></ul><ul><li>Call Waiting </li></ul><ul><li>Call Waiting ID </li></ul><ul><li>Call Forwarding </li></ul><ul><li>On-line Account Management </li></ul><ul><li>Call Transfer </li></ul><ul><li>Virtual Numbers </li></ul>
  13. 13. Basic Home, Home Office Plans <ul><li>Pay Monthly - Annual Plans </li></ul><ul><ul><li>$9.99 and $14.99 plans for 200 and 500 mins </li></ul></ul><ul><ul><li>$19.99-$24.99 per mo for unlimited calls to USA, Puerto Rico, Canada numbers and some other countries </li></ul></ul><ul><li>All-Inclusive Annual Plan </li></ul><ul><ul><li>Unlimited call plans </li></ul></ul><ul><ul><li>$199 per year </li></ul></ul><ul><ul><li>Extra charges for DA and International </li></ul></ul><ul><ul><li>Various charges may add up to about $5/mo </li></ul></ul>
  14. 14. Business Options <ul><li>Basic VoIP Service – Vendor provides IP phone or dta that you can use with any analog phone or phone system </li></ul><ul><li>Hosted PBX Service – Vendor provides dta and phone instrument with features that, in the past, were only available on high end PBX systems </li></ul><ul><li>Integrated T1 – T1 shared between voice and data; carrier provides QoS to voice </li></ul>
  15. 15. Hosted PBX Service Typical Additional Features <ul><li>Autoattendant </li></ul><ul><ul><li>Customizable </li></ul></ul><ul><ul><li>Dial by extension </li></ul></ul><ul><ul><li>Dial by name </li></ul></ul><ul><ul><li>Company directory </li></ul></ul><ul><li>3- or 4-digit extension to extension dialing </li></ul><ul><li>Conference bridge </li></ul><ul><li>Multiple Call Handling </li></ul><ul><li>Ring Groups </li></ul><ul><li>Switchboard </li></ul><ul><li>Call Park / Call Pickup </li></ul><ul><li>Do Not Disturb </li></ul>
  16. 16. Hosted PBX Option <ul><li>Virtual Office </li></ul><ul><ul><li>$49.99/month Unlimited USA & Canada calls </li></ul></ul><ul><ul><li>$99.99 equipment cost </li></ul></ul><ul><ul><ul><li>Virtual Office Speakerphone </li></ul></ul></ul><ul><ul><ul><li>DTA </li></ul></ul></ul><ul><ul><li>$1.50/mo FET – 3% Federal Excise Tax </li></ul></ul><ul><ul><li>$1.50/mo RRF – Regulatory Recovery Fee </li></ul></ul><ul><ul><li>$1.99 E911 Service Fee </li></ul></ul><ul><ul><li>$39.99 activation fee </li></ul></ul><ul><ul><li>$24.99/month metered extension @ 250 outbound mins/mo + 2.9 cents a minute thereafter </li></ul></ul><ul><ul><li>30-day (max 300 minutes) money back guarantee </li></ul></ul>
  17. 17. Basic VoIP Business Options <ul><li>Business 2000 Plan </li></ul><ul><ul><li>2000 inbound/outbound mins/mo USA and Canada </li></ul></ul><ul><ul><li>Includes voicemail, caller ID, call waiting, three-way calling, find me/follow-me, simultaneous ring, call forwarding, and more. </li></ul></ul><ul><ul><li>Unlimited calls to other Packet8 numbers </li></ul></ul><ul><ul><li>$39.99 per month </li></ul></ul><ul><ul><li>3.5 cpm for additional USA/Canada outbound calls after 2000 outband mins </li></ul></ul>
  18. 18. How to Choose a VoIP Plan? <ul><li>See Plan Comparisons on the VoIP Comparison spreadsheet at: </li></ul><ul><li>http:// </li></ul><ul><li>Use the first column as a checklist of features – which are most important to you? </li></ul>
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