Customer Training Catalog




About Us
Teknowledge is your knowledge provider; developing and delivering training on
produ...
Catalog | Customer Training Catalog




    Training Benefits
    At Teknowledge we keep our
    employees and customers u...
Our Courses                            How to Register                             How to Contact Us
Teknowledge offers a ...
Catalog | Customer Training Catalog




Network Management
Unified Assurance
The Unified Assurance line of Tektronix Commu...
Network Management Training: Customer Courses

Instructor Led Courses
Network Assurance -      Service Assurance -     Cus...
Catalog | Customer Training Catalog




Course Title: GeoProbe User
Description
This course teaches the fundamentals of us...
Course Title: GeoProbe System
Administration
Description
This course teaches the fundamentals of configuring and
administr...
Catalog | Customer Training Catalog




Course Title: SpIprobe 2U and 14U
Operations and Maintenance
Description
This cour...
Course Title: SpIprobe 12U
Operations and Maintenance
Description
This course teaches the fundamentals of operating and
ma...
Catalog | Customer Training Catalog




Course Title: DirectQuality R7
User and Administration
Description
This course tea...
Course Title: Voice over Internet
Protocol (VoIP)
Description
 This course teaches the fundamentals to understand VoIP
and...
Catalog | Customer Training Catalog




Course Title: Signaling System
Seven
Description
The purpose of the Signaling Syst...
Course Title: UA Workshop
Description
This workshop provides students the training needed in
order to use their specific U...
Catalog | Customer Training Catalog




Course Title: GeoProbe Mobile APM
Workshop
Description
This course teaches the fun...
Course Title: GeoProbe APM Fixed
(Voice) Workshop
Description
This workshop teaches the fundamentals of using the
GeoProbe...
Catalog | Customer Training Catalog




Course Title: Orion (IVA)
Interconnection Voice Assurance
User Course Workshop
Des...
Course Title: Orion (IMA)
Interconnection Mobility Assurance
Workshop
Description
This course teaches the fundamentals of ...
Catalog | Customer Training Catalog




Course Title: Orion Mobile Data (MD)
Workshop
Description
This course teaches the ...
Course Title: Orion IP (Voice)
Workshop
Description
This workshop teaches the fundamentals of using the
Orion IP system to...
Catalog | Customer Training Catalog




Course Title: Beamer Workshop
Description
The Beamer System Course is designed to ...
Network Management
                                       E-Learning
                                              Course ...
Catalog | Customer Training Catalog




Course Title: 121 GPRS Networks
Description
This web-based training module teaches...
Course Title: 122 UMTS Networks
Description
This web-based training module teaches the fundamentals
of a UMTS network. In ...
Catalog | Customer Training Catalog




Course Title: 123 SIGTRAN Basics
Description
This web-based training module teache...
Course Title: 131 VoIP Networks
Description
This web-based training module teaches the fundamentals
to understand VoIP and...
Catalog | Customer Training Catalog




Course Title: 132 SS7 Networks
Description
This web-based training module provides...
Course Title: 331 GeoProbe Product
Overview
Description
This web-based training module provides an overview of
the GeoProb...
Catalog | Customer Training Catalog




Course Title: 332 UACN - Unified
Assurance for Converged Networks.
Description
Thi...
T&O - Test and Optimization
Test and Optimization Training: Customer Courses

T&O Instructor Led Courses

OptiMon/NSA User...
Catalog | Customer Training Catalog




Instructor Led
Course Title: OptiMon/NSA
(Network Service Analyzer)
User Course
  ...
Course Title: K15 User
Description
In this seminar students learn how to use the Tektronix
K15 or K1297-G20 for protocol m...
Catalog | Customer Training Catalog




Test and Optimization
E-Learning
Course Title: Tech 107
Description: This web-base...
Course Title: MDO300
Description
This web-based training module provides an overview of
the Tektronix family of monitoring...
Catalog | Customer Training Catalog




Course Title: MDO301
Description
This web-based training module provides a review ...
FLD - Function and Load Diagnostics
Functional and Load Diagnostics Training:
Customer Courses
FLD Instructor Led Courses
...
Catalog | Customer Training Catalog




Instructor Led
Course Title: Spectra-Base
Description
This course teaches the fund...
Course Title: Spectra2
Description
This course teaches the fundamentals of using the
Spectra2 as a diagnostic tool in your...
About Tektronix Communications:                                                                                           ...
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Customer Training Catalog

  1. 1. Customer Training Catalog About Us Teknowledge is your knowledge provider; developing and delivering training on products, solutions, and technologies for Tektronix Communications customers and employees. At Teknowledge we offer a wide range of learning solutions from protocol overviews to in-depth product training for Tektronix Communications products. We deliver high quality and innovative solutions—our course portfolio can be adapted to meet our customers and employees training requirements. Our experienced technical instructors and consultants have the product experience and knowledge and are committed to delivering the learning solutions to meet our customers’ goals and objectives. Catalog | www.tektronixcommunications.com
  2. 2. Catalog | Customer Training Catalog Training Benefits At Teknowledge we keep our employees and customers up-to- date providing a comprehensive portfolio of courses including the newest Tektronix Communications products and emerging technologies. We also continue to offer courses for our legacy products. Delivery Options Instructor Led (On-Site) Additional benefits of our training Our delivery methods give you cost- Teknowledge offers on-site technical include: effective options, whether the courses and workshops that can be preference is on-site, Web-based, or customized to meet our customer’s Training at lowest possible instructor led at one of our Tektronix needs. cost using most effective Communications training locations. Our training consultants can assess training methods the training requirements and tailor a Instructor Led (Tektronix course to focus on the customer’s Certified, highly motivated instructors Communications Training specific applications and usage. All Location) courses are taught using standard State-of-the-art, fully equipped course materials. labs Teknowledge offers a variety of courses and workshops covering the Training in one of our certified Tektronix product family including E-Learning training locations or on-site at Network Management, Mobile Teknowledge offers a number of customer premises Diagnostics Optimization, and e-Learning modules covering a variety Function and Load Diagnostics. of topics. Each course is self-paced Continuously evaluate delivery and delivered on-line via the user's and content effectiveness to Our training facilities are located in Web-browser. provide the best training located in Richardson, Texas, (near experience Dallas) and the EMEA facility is in Bracknell, England (near London). Both locations include media- furnished classrooms that are fully equipped for hands-on experience and designed to create a learning- centered environment that delivers excellent results. 2
  3. 3. Our Courses How to Register How to Contact Us Teknowledge offers a curriculum from To view our training schedule and To reach a consultant regarding the following product categories: register for courses, visit our website customized training or for any training at: questions, you can reach Network Management Teknowledge Monday through Friday http://www.tek.com/training/network/ at 469-330-4000. T&O-Test and Optimization Email: Teknowledge@tek.com http://www.tek.com/training/network/ FLD-Function and Load Email: Teknowledge@tek.com Diagnostics www.tektronixcommunications.com 3
  4. 4. Catalog | Customer Training Catalog Network Management Unified Assurance The Unified Assurance line of Tektronix Communications' Network Management provides integrated, end-to-end performance monitoring solutions for customer, service and network assurance. Tektronix Communications delivers comprehensive training courses designed and taught with specific educational requirements for employees and customers. Network Assurance-GeoProbe Our GeoProbe product line addresses Network Assurance by providing network engineers with the information required to solve network and service problems across technologies, applications and element vendors. With GeoProbe products training, network operations personnel can learn how to proactively monitor, manage, diagnose, and troubleshoot the overall health of mobile, fixed, and multi-service networks. Service Assurance-Orion Our Orion product line addresses Service Assurance by providing network operations and service product management personnel with visibility into service delivery performance. Real-time, end-to-end performance visibility of user content is coupled with guided actionable paths connecting service-impacting issues with the individual transactions occurring between network and service entities. With Service Assurance product training, mobile and fixed carriers can learn how to proactively manage intra- and inter-network service performance as well as administer service portfolio lifecycles. Customer Assurance-Beamer Our Beamer product line addresses Customer Assurance by providing corporate sales and marketing personnel with visibility into service delivery performance for high-value corporate customers. With Customer Assurance Beamer product training, mobile and fixed carriers learn enterprise-focused applications and front-line troubleshooting tools for swift problem isolation and troubleshooting. 4
  5. 5. Network Management Training: Customer Courses Instructor Led Courses Network Assurance - Service Assurance - Customer Assurance - Active Protocol Courses GeoProbe Orion Beamer Assurance Direct Quality R7 Voice Over GeoProbe User Course GeoProbe User Course GeoProbe User Course User and Internet Protocol (Recommended) (Recommended) Administration (VoIP) Course Signaling GeoProbe System System Seven (SS7) Administration Course Course SpIprobe 2U and 14U Operations and Maintenance Course SpIprobe 12U Operations and Maintenance Course Instructor Led Workshops Network Assurance -GeoProbe Service Assurance - Orion Customer Assurance -Beamer Active Assurance UA Workshop UA Workshop UA Workshop Orion (IVA) Interconnection GeoProbe APM (Mobile) Workshop Beamer Workshop Voice Assurance User Course Orion (IMA) Interconnection GeoProbe APM (Voice) Workshop Mobility Assurance User Course Orion Mobile Data (MD) Workshop Orion IP Voice E-Learning Having a clear understanding of the technologies you are working with is vital for any role in an e-Learning organization. We offer several e-Learning courses to help you fill in your knowledge gap and get Technologies: the best out of our products. 120 GSM Networks 121 GPRS Networks 122 UMTS Networks 123 SIGTRAN 131 VoIP Networks 132 SS7 Networks e-Learning Network Assurance 331 GeoProbe Product Overview 332 UACN: Unified Assurance for Converged Networks www.tektronixcommunications.com 5
  6. 6. Catalog | Customer Training Catalog Course Title: GeoProbe User Description This course teaches the fundamentals of using the GeoProbe to conduct SS7/C7/GSM/GPRS/ UMTS/VoIP Network Surveillance and Performance Monitoring. The student will learn how to use the graphical user interface, applications, and tools of the GeoProbe system. The course is comprised of lecture and hands-on exercises to reinforce key objectives. By the end of the course, the student will learn how to use network maps, configure statistics, perform call traces, monitor network interfaces, save monitored data, and generate historical reports. * Prerequisites and course description may vary slightly for Who Should Attend This Course fixed or mobile configurations of the GeoProbe system. This course is intended for personnel who use the GeoProbe on a daily basis for Network Surveillance and Objectives Performance Monitoring and is a prerequisite for all other Upon completion of this course the student will be able to: GeoProbe courses. Identify and describe GeoProbe Hardware elements Prerequisites 331 GeoProbe Product Overview Identify and describe interface between GeoProbe elements Duration Provide brief description of GeoProbe applications 2 days Identify and Describe GeoProbe SpIstation User Interface Recommendation This course can be conducted either at a Tektronix Identify and Describe GeoProbe System Administration Communications Training facility or at the customer site. If Mode on-site training is requested, it must be conducted on a fully operational GeoProbe system (some hands-on labs Identify and Describe network status mode and display will be limited to lecture only, to avoid disrupting the in- service GeoProbe system). If training is conducted at a Identify and describe GeoProbe alarms Tektronix Communications Training facility, only minimal simulations of SS7, GSM/GPRS, UMTS, and VoIP traffic Identify and describe user call trace application are available. Identify and describe behavioral and real time statistics application Identify and describe historical reports 6
  7. 7. Course Title: GeoProbe System Administration Description This course teaches the fundamentals of configuring and administrating the GeoProbe system. Students learn how to configure network maps, alarms, applications, and SUDS and CDR profiles. The course also introduces students how to administer user accounts and configure the GeoProbe system to collect historical statistics. The course includes lecture and hands-on exercises to reinforce key objectives. * Prerequisites and course content may vary slightly for fixed or mobile GeoProbe system configurations. Who Should Attend This Course Objectives This course is intended for personnel responsible for Upon completion of this course the student will be able to configuration of the GeoProbe system database. demonstrate the following skills and knowledge: Personnel attending this course should be familiar with applicable protocols. Recognize and use the SpIstation System Administration mode Prerequisites Configure User Account information Prior to attending this course, it is recommended that students have the following: Recognize and use the License Manager Recognize and use Broadcast Alert Messages Successful completion of the GeoProbe User Course Recognize and use the SysLog Monitor A working knowledge of telecommunications, knowledge of SS7, GSM, GPRS, UMTS, UTRAN and/or Recognize and use the Network Configuration window VoIP protocols, and familiarity with database applications. Recognize Color Palette configuration options For additional information regarding these topics, consult our e-Learning course offerings. Recognize Monitor Ports configuration options Configure network elements and diagrams/maps for Duration various network protocols 3 days Recognize and configure GeoProbe alarms Recommendation Recognize and configure historical statistics and identify This course can be conducted at a Tektronix Training report printing options facility or at a customer site. If on-site training is Recognize Cognos PowerPlay (OLAP) options requested, it must be conducted on a fully operational GeoProbe system. Some hands-on labs will be limited to Recognize the Mass Call Event Detection application lecture only, to avoid disrupting the in-service GeoProbe and profile configuration system. Recognize SUDStore and Failed Call/Transaction application, parameters and profile configuration If training is conducted at a Tektronix Training facility, minimal simulations of network traffic are available. Recognize CDR options and profile configuration Recognize additional GeoProbe procedures www.tektronixcommunications.com 7
  8. 8. Catalog | Customer Training Catalog Course Title: SpIprobe 2U and 14U Operations and Maintenance Description This course teaches the fundamentals of operating and maintaining the SpIprobe 2U and 14U system. The student will learn SpIprobe hardware, system operation, general maintenance and troubleshooting procedures. The course is comprised of lecture and demonstrations to reinforce key objectives. Objectives Upon completion of this course the student will be able to: Who Should Attend This Course Identify and describe SpIprobe system features Personnel responsible for maintenance and troubleshooting the SpIprobe 2U or 14U system Identify and describe SpIprobe time synchronization Identify and describe SpIprobe 14U high availability Prerequisites GeoProbe User and GeoProbe Administration Recognize the SpIprobe 2U models Identify and describe SpIprobe hardware Duration 1 day Identify and describe SpIprobe 14U data flow Identify and describe SpIprobe maintenance commands Identify and describe how access SpIprobe and statistical event alarms Identify and describe SpIprobe troubleshooting options 8
  9. 9. Course Title: SpIprobe 12U Operations and Maintenance Description This course teaches the fundamentals of operating and maintaining the SpIprobe 12U system. The student will learn the SpIprobe hardware, system configuration files, and general maintenance and troubleshooting procedures. The course is comprised of lecture and demonstrations to reinforce key objectives. Objectives Upon completion of this course the student will be able to: Who Should Attend This Course Identify and describe the SpIprobe system features Personnel responsible for maintenance and troubleshooting Identify and describe SpIprobe system timing of the SpIprobe 12U system. Identify and describe SpIprobe high availability Prerequisites GeoProbe User and GeoProbe Administration Identify and describe the SpIprobe hardware Duration Identify and describe the SpIprobe data flow 1 day Identify and describe the SpIprobe operating system Identify and describe the SpIprobe controller commands and directory structure Identify and describe the SpIprobe remote access, system alarms, and system statistics Identify and describe SpIprobe troubleshooting Identify and describe reboot application processor Identify and describe high speed link troubleshooting Identify and describe master controller commands www.tektronixcommunications.com 9
  10. 10. Catalog | Customer Training Catalog Course Title: DirectQuality R7 User and Administration Description This course teaches the fundamentals of configuring (and administering) the DirectQuality R7 system. The student will learn how to utilize test plans, make quick test calls, service level classes, and reports. The course also introduces administering user accounts and configuring the DirectQuality R7 system to collect quality statistics. The course is comprised of lecture and hands-on exercises to reinforce key objectives. By the end of the course, the student will learn to create and maintain user accounts, service tests, service level class configurations, and quality Who Should Attend This Course of service reports. User Portion – Personnel interacting with and utilizing the Objectives DirectQuality system, performing testing, and generating Upon completion of this course the student will be able to: quality of service reports. Admin Portion – Personnel responsible for user accounts, Identify and describe test plans and test plan probe management and DirectQuality system-level control. management Prerequisites Identify and describe quality of service reports A working knowledge of Telecommunications, knowledge of Configure service level classes voice and signaling protocols, and familiarity with web applications. Configure destination management and breakouts Duration Configure numbering plans 2 days Configure carriers and routes Recommendation Identify and describe trunk management This course can be conducted either at a customer site or a Tektronix Training facility. If on-site training is requested, it Configure user accounts must be conducted on a fully operational DirectQuality system (some hands-on exercises will be limited to lecture Identify and describe how to Manage Alarm only, to avoid disrupting the in-service DirectQuality system). Subscriptions If training is conducted at a Tektronix Training facility, only Identify and describe how to Use E-Model minimal simulations are available. Identify and describe how to configure probes Identify and describe maintenance windows Identify and describe DirectQuality Settings and Defaults 10
  11. 11. Course Title: Voice over Internet Protocol (VoIP) Description This course teaches the fundamentals to understand VoIP and associated protocols, standards, hardware, and services. This course is non-inclusive of the knowledge that may be necessary to exactly match an individual company’s needs. It is a high level overview intended to introduce the students to VoIP. Objectives Upon completion of this course the student will be able to: Who Should Attend This Course Identify and describe VoIP services Any personnel who need to understand VoIP at a basic Identify and describe hardware elements associated with level. VoIP Prerequisites Describe the OSI model and layers Knowledge of telecommunications. Identify and describe the differences between IP, TCP, Duration UDP, RTP, and RTCP 1 day Identify the parts of a VoIP packet Recommendation Describe the impact of delays in VoIP This course can be conducted at a Tektronix Training facility or at a customer's site. Describe ITU H.323, H.248,SIP, MGCP protocols Describe the purpose and functional operation of a Softswitch Identify ITU Standard Coding Schemes Describe waveform coding and linear predictive coding Describe difference between coder schemes Identify sources of delay in a VoIP network Describe the purpose of echo cancellers www.tektronixcommunications.com 11
  12. 12. Catalog | Customer Training Catalog Course Title: Signaling System Seven Description The purpose of the Signaling System Seven (SS7 or C7) course is to provide students the basic knowledge to understand SS7 and associated protocols. This course is non-inclusive of the knowledge that may be necessary to exactly match a company’s needs. It is a high level overview intended to introduce the students to SS7 to help them better understand the signaling concepts. This course provides an excellent foundation for the GeoProbe User or GeoProbe Mobile User courses. Who Should Attend This Course Objectives Upon completion of this course the student will be able to: Personnel who need to understand SS7 at a basic level. Prerequisites Identify and describe telephone equipment Knowledge of telecommunications. Identify and describe telephone switching Duration Identify and describe purpose and types of telephone 1 day signaling Recommendation Identify and describe SS7 nodes, links, and modes This course can be conducted at either a Tektronix Training facility or at a customer site. Identify and describe SS7 protocol layers Identify and describe signaling units Identify and describe MTP level 2 and 3 procedures Identify and describe ISUP, SCCP, and TCAP procedures Describe local number portability Identify and describe wireless services 12
  13. 13. Course Title: UA Workshop Description This workshop provides students the training needed in order to use their specific Unified Assurance application to generate and interpret data for the network. Students will learn the fundamentals to manage their telecommunications network, how to interpret the data cubes, graphs, reports, and alarms. The course involves lectures followed by students applying the given knowledge to complete hands-on exercises. Objectives Upon completion of this workshop the student will be able to: Who Should Attend This Course This course is intended for personnel who use the Unified Identify and describe system services Assurance applications on a daily basis to proactively monitor and troubleshoot traffic or system performance Identify and describe system Components and for System Administrators who configure and maintain Identify and describe system External Elements the Unified Assurance application. Describe Cognos Upfront Prerequisites Knowledge of GeoProbe SpImain menu, Bullseye Alarms, Describe Cognos PowerPlay and familiarity with the GeoProbe CDR application. Basic PC knowledge and keyboard skills, Web browsers, the Configure a system log in Microsoft Windows operating system and industry terms and telephony. Basic knowledge of online analytical Describe Cognos BI Processing (OLAP). Recommended: completion of GeoProbe User course. Describe personal profile editing Duration Configure session timeout 1 day Identify and describe system Alarms Recommendation It is highly recommended that this workshop be conducted on-site on an in-service customer system. When on-site training is requested, it must be conducted on fully operational GeoProbe and Unified Assurance systems (some hands-on labs may be limited to lecture only, to avoid disrupting the in-service GeoProbe and Unified Assurance systems). www.tektronixcommunications.com 13
  14. 14. Catalog | Customer Training Catalog Course Title: GeoProbe Mobile APM Workshop Description This course teaches the fundamentals of using the GeoProbe Mobile APM product to manage mobility, security, and session network services. The course uses lectures and then the student applies the knowledge using hands-on exercises. By the end of the course, the student will learn to generate and print reports, configure release causes, configure and monitor alarms, and generate reports using the data cubes. Objectives Who Should Attend This Course Upon completion of this workshop the student will be able to: Personnel who use the GeoProbe Mobile APM-Mobile Data application on a daily basis to proactively monitor Identify and describe GPRS/UMTS Services and troubleshoot mobility, session, and security performance and System Administrators who configure Identify and describe GPRS/UMTS interfaces and maintain the GeoProbe | Mobile APM system. Identify and describe APM components Prerequisites Identify and describe APM external elements General knowledge of GeoProbe SpImain menu and Bullseye Alarms, and familiarity with GeoProbe CDR Identify and describe APM system operation application. Basic knowledge of Telecommunications industry terms, systems and applicable wireless network Describe Cognos upfront and powerplay protocols. Basic knowledge of Online Analytical Processing (OLAP) terms and definitions. Describe Cognos BI Configure users and user groups Duration 1 day Describe how to configure release causes Recommendation Describe alarm configuration It is highly recommended that this workshop be conducted on-site on an in-service customer system. The on-site Identify and describe how to view alarms training must be conducted on fully operational GeoProbe and GeoProbe Mobile APM systems (some hands-on labs Identify and describe reports feature may be limited to lecture only, to avoid disrupting the in-service GeoProbe and APM systems). Identify and describe commercial services analysis and operations dashboard link 14
  15. 15. Course Title: GeoProbe APM Fixed (Voice) Workshop Description This workshop teaches the fundamentals of using the GeoProbe APM system to manage security, and session network services. The course uses lectures and then the student applies the knowledge using hands-on exercises. By the end of the workshop, the student will learn to generate and print reports, configure release causes, configure and monitor alarms, and generate reports using the data cubes. Objectives Who Should Attend This Workshop Upon completion of this workshop the student will be able to: Personnel who use the GeoProbe APM application on a daily basis to proactively monitor and troubleshoot session Identify and describe APM-Voice over IP feature and security performance and System Administrators who configure and maintain the GeoProbe APM system. Identify and describe APM system components Identify and describe APM external elements Prerequisites General knowledge of GeoProbe System SpImain menu Identify and describe APM reports and Alarms, and familiarity with GeoProbe CDR application. Basic knowledge of the SS7 and VoIP Identify and describe APM system operation protocols. It is recommended that the student has completed the GeoProbe User course. Identify and describe Cognos upfront and powerplay Duration Describe Cognos BI 1 day Describe APM Login procedure Recommendation Configure users and user groups It is recommended that this workshop be conducted on-site on an in-service customer system. The on-site Identify and describe alarms training must be conducted on fully operational GeoProbe and GeoProbe APM systems. Describe operations dashboard link www.tektronixcommunications.com 15
  16. 16. Catalog | Customer Training Catalog Course Title: Orion (IVA) Interconnection Voice Assurance User Course Workshop Description This course teaches the fundamentals of using the IVA system to manage interconnect business. The student will learn how to interpret the data cubes, graphs, reports, and alarms. The course is comprised of lecture and hands-on exercises to reinforce key objectives. By the end of the course, the student will learn to generate DataZoom reports, generate SpeedStats graphs, and interpret ProAlarm alarms. Who Should Attend This Course Objectives Personnel who use the Interconnection Voice Assurance Upon completion of this workshop the student will be able to: packages on a daily basis to proactively monitor and troubleshoot interconnection traffic performance; System Identify and describe IVA purpose and services Administrators who configure and maintain the Interconnection Voice Assurance system. Identify and describe IVA system components Prerequisites Identify and describe external elements A general knowledge of GeoProbe SpImain menu and Bullseye Alarms, and familiarity with GeoProbe CDR Identify and describe Cognos upfront application. Basic knowledge of industry terms and telephony. Basic knowledge of Online Analytical Identify and describe Cognos powerplay Processing (OLAP) terms and definitions. It is Describe IVA login procedure recommended that the student has completed the GeoProbe User course. Describe Cognos BI Duration Describe personal profile editing 1 day Identify how to change session timeout Recommendation It is recommended that this course be conducted on-site Identify and describe reports on an in-service customer system. When on-site training is Identify and describe IVA alarms requested, it must be conducted on fully operational GeoProbe, or GeoProbe Mobile, and Orion-IVA systems (some hands-on labs will be limited to lecture only, to avoid disrupting the in-service GeoProbe and Orion-IVA systems) 16
  17. 17. Course Title: Orion (IMA) Interconnection Mobility Assurance Workshop Description This course teaches the fundamentals of using the IMA system to manage mobility services from and to interconnect and roaming partners. The student will learn how to interpret the data cubes, reports, and alarms. The course is comprised of lecture and hands-on exercises to reinforce key objectives. By the end of the course, the student will learn to generate IMA reports and interpret Near Real-Time alarms. Who Should Attend This Course Objectives Personnel who use the Interconnection Mobility Assurance Upon completion of this workshop the student will be able to: application on a daily basis to proactively monitor and troubleshoot interconnection traffic performance and Describe IMA purpose and services System Administrators who configure and maintain the Interconnection Mobility Assurance system. Identify and describe IMA system components Prerequisites Identify and describe IMA external elements General knowledge of GeoProbe SpImain menu and Bullseye Alarms, and familiarity with GeoProbe CDR Identify and describe Cognos upfront application. Basic knowledge of industry terms and telephony. Basic knowledge of Online Analytical Identify and describe Cognos powerplay Processing (OLAP) terms and definitions. It is Describe IMA login procedure recommended that the student has completed the GeoProbe User course. Describe Cognos BI Duration Identify and describe historical reports 1 day Identify and describe IMA Recommendation It is recommended that this workshop be conducted on- site on an in-service customer system. When on-site training is requested, it must be conducted on fully operational GeoProbe, or GeoProbe Mobile, and Orion- IMA systems (some hands-on labs will be limited to lecture only, to avoid disrupting the in-service GeoProbe and Orion-IMA systems). www.tektronixcommunications.com 17
  18. 18. Catalog | Customer Training Catalog Course Title: Orion Mobile Data (MD) Workshop Description This course teaches the fundamentals of using the Orion MD system to manage mobility, security, quality of service and session network services in GPRS and UMTS networks. The course is comprised of lecture and hands- on exercises to reinforce key objectives. By the end of the course, the student will learn to generate and print reports, configure release causes, configure and monitor alarms, and generate reports using the data cubes. Objectives Who Should Attend This Course Upon completion of this workshop the student will be able to: Personnel who use the Orion | MD application on a daily basis to proactively monitor and troubleshoot mobility, Describe purpose of GPRS and UMTS session, and security performance and System Administrators who configure and maintain the Orion | MD Identify and describe GPRS/UMTS services system. Identify and describe GPRS/UMTS Interfaces Prerequisites Identify and describe Orion MD services General knowledge of GeoProbe SpImain menu and Bullseye Alarms, and familiarity with GeoProbe CDR Identify and describe Orion MD system components application. Basic knowledge of Telecommunications industry terms, systems and applicable wireless network Identify and describe MD system external elements protocols. Basic knowledge of Online Analytical Processing (OLAP) terms and definitions. It is Identify and describe MD system data flow recommended that the student has completed the GeoProbe User course. Desribe Cognos Upfront and Powerplay Describe Cognos BI Duration 1 day Describe Orion MD login procedure Recommendation Configure users and user groups It is recommended that this course be conducted on-site on an in-service customer system. The on-site training Describe release cause configuration must be conducted on a fully operational GeoProbe | Mobile and Orion | MD systems (some hands-on labs will Identify and describe alarms be limited to lecture only, to avoid disrupting the in-service Identify and describe reports GeoProbe and Orion | MD systems). Describe planning commercial services analysis and operations dashboard link 18
  19. 19. Course Title: Orion IP (Voice) Workshop Description This workshop teaches the fundamentals of using the Orion IP system to manage network services. The course is comprised of lecture and hands-on exercises to reinforce key objectives. By the end of the workshop, the student will learn to generate and print reports, configure release causes, configure and monitor alarms, and generate reports using the OLAP data cubes. Objectives Upon completion of this workshop the student will be able to: Who Should Attend This Workshop Personnel who use the Orion IP application on a daily Describe UA Multi-Service basis to proactively monitor and troubleshoot session, and security performance and System Administrators who Describe purpose of Orion IP (Voice) configure and maintain the Orion IP system. Identify and Describe Orion IP system components Prerequisites Identify and Describe Orion IP system external elements General knowledge of GeoProbe System SpImain menu and Alarms, and familiarity with GeoProbe CDR Identify and Describe Orion IP system operation application. Basic knowledge of the SS7 and VoIP protocols. It is recommended that the student has Describe Orion IP login procedure completed the GeoProbe User course. Identify and describe Cognos Upfront and Powerplay Duration Describe Cognos BI 1 day Describe network planning Recommendation It is recommended that this workshop be conducted on- Describe call performance measures and KPIs site on an in-service customer system. The on-site training must be conducted on a fully operational GeoProbe and Describe how to access OLAP cubes and reports Orion IP systems. Identify and describe alarms Identify and describe reports Identify and describe operations dashboard link Configure users and user groups Describe parameter configuration www.tektronixcommunications.com 19
  20. 20. Catalog | Customer Training Catalog Course Title: Beamer Workshop Description The Beamer System Course is designed to provide Beamer users the necessary training to effectively use the Beamer application features. Objectives Upon completion of this workshop the student will be able to: Describe Beamer’s role in network and commercial services Identify and describe High Value Accounts (HVA) Who Should Attend This Course Identify and describe Beamer applications This course is intended for personnel who will use the Beamer applications. Identify and describe Beamer reports Identify and describe Beamer Management application Prerequisites A working knowledge of Telecommunications and Identify and describe Key Account Management (KAM) Windows driven systems. It is recommended that the application student has completed the GeoProbe User course. Identify and describe customer care application Duration 1 day Identify and describe Beamer Tools Recommendation Tektronix requires this specific training course to be conducted on the customer’s operational system. When training is conducted at the customer’s location, it must be conducted on a fully operational Beamer system. In this case some hands-on labs will be limited to lecture only, to avoid disrupting the in-service Beamer system. 20
  21. 21. Network Management E-Learning Course Title: 120 GSM Networks Description This web-based training module teaches the fundamentals of a GSM network. In this course students will learn the following: the purpose and functions of the How to Register GSM network, how GSM fits within 3GPP, GSM network elements, network To view our training schedule and subsystem, GSM interfaces, and GSM protocol stacks. By the end of the register for courses, visit our course the sales professional will be familiar with a GSM network. website at: Objectives http://www.tek.com/training/network/ Upon completion of this course the student will be able to: Email: cb-training@tek.com Identify and describe the purpose and function of the GSM network How to Contact Us Describe how GSM fits within 3GPP To reach a consultant regarding customized training or for any Identify and describe GSM network elements training questions, you can reach Teknowledge Monday through Identify and describe GSM network interfaces Friday at 469-330-4000. Describe GSM protocol stacks http://www.tek.com/training/network/ Email: cb-training@tek.com Who Should Attend This Course This course is also intended for anyone who needs an overview of GSM networks. Our Courses Teknowledge offers a curriculum Prerequisites from the following product None categories: Duration Network Management 1 hour T&O-Test and Optimization FLD-Function and Load Diagnostics www.tektronixcommunications.com 21
  22. 22. Catalog | Customer Training Catalog Course Title: 121 GPRS Networks Description This web-based training module teaches the fundamentals of a GPRS network. In this course students will learn the purpose and functions of the GPRS network, GPRS network elements, GPRS network interfaces, and GPRS protocol stacks. By the end of the course the student will be familiar with a GPRS network. Objectives Upon completion of this course the student will be able to: Identify and describe the purpose and function of the GPRS network Who Should Attend This Course This course is also intended for anyone who needs an Describe how GPRS fits within 3GPP overview of GPRS networks. Identify and describe GPRS network elements Prerequisites Sales professionals: completion of the Network Assurance Identify and describe GPRS network interfaces for Mobile sales certification web-based training module 120. Describe GPRS protocol stacks Duration 1 hour 22
  23. 23. Course Title: 122 UMTS Networks Description This web-based training module teaches the fundamentals of a UMTS network. In this course students will learn the purpose and functions of the UMTS network, UMTS network elements, UMTS network interfaces, and UMTS protocol stacks. By the end of the course the student will be familiar with a UMTS network. Objectives Upon completion of this course the student will be able to: Identify and describe the purpose and function of the UMTS network Who Should Attend This Course This course is also intended for anyone who needs an Describe how UMTS fits within 3GPP overview of UMTS networks. Identify and describe UMTS network elements Prerequisites For sales professionals: completion of the 120 and 121 Identify and describe UMTS network interfaces Network Assurance for Mobile sales certification web- based training modules. Describe UMTS protocol stacks Duration 1 hour www.tektronixcommunications.com 23
  24. 24. Catalog | Customer Training Catalog Course Title: 123 SIGTRAN Basics Description This web-based training module teaches the fundamentals of the SIGTRAN protocol suite. In this course students will learn the purpose and functions of SIGTRAN in a Voice over IP network, SIGTRAN architecture, the SCTP layer, SS7 and ISDN user adaptation layers. By the end of the course the student will be familiar with the SIGTRAN protocol. Objectives Upon completion of this course the student will be able to: Identify and describe the purpose and function of Who Should Attend This Course SIGTRAN This course is also intended for anyone who needs an overview of SIGTRAN. Describe why SIGTRAN is needed Prerequisites Identify the layers in SIGTRAN architecture For sales professionals: completion of the 120, 121, and 122 Network Assurance for Mobile sales certification web- Identify and describe the SCTP layer based training modules. Describe SS7 M2UP User Adaptation Layer Duration Describe SS7 M2PA User Adaptation Layer 1 hour Describe SS7 M3UA User Adaptation Layer Describe SS7 SCCP User Adaptation Layer Describe ISDN User Adaptation Layer 24
  25. 25. Course Title: 131 VoIP Networks Description This web-based training module teaches the fundamentals to understand VoIP and associated protocols, standares, hardware, and services. Objectives Upon completion of this course the student will be able to identify and describe: The purpose and function of VoIP The various VoIP services Who Should Attend This Course The advantages and limitations of using VoIP rather This course is intended for any customer, service, or sales than standard telephony professional who needs to understand VoIP at a basic level. VoIP related hardware It is also part of the Network Assurance sales certification The OSI model and layers program. Fundamentals of IP standards and operations Prerequisites Knowledge of Telecommunications. Duration 1 hour www.tektronixcommunications.com 25
  26. 26. Catalog | Customer Training Catalog Course Title: 132 SS7 Networks Description This web-based training module provides students with a basic understanding of telephony signaling with an emphasis on Signaling System 7 or SS7 networks, including protocol layers and signaling units. Objectives After completing this module the student will be able to: Explain the purpose and types of telephony signaling Recall a brief history of telephony signaling Who Should Attend This Course Identify and describe SS7 signaling units This course is intended for customers, service, and sales professionals who need an overview of SS7 networks. Identify and describe SS7 protocol layers It is also part of the Network Assurance sales certification program. Prerequisites Knowledge of Telecommunications. Duration 1 hour 26
  27. 27. Course Title: 331 GeoProbe Product Overview Description This web-based training module provides an overview of the GeoProbe system. In this course students will learn the following: GeoProbe features, functionality, components, and applications. Objectives Upon completion of this course the student will be able to identify and describe: Unified Assurance Who Should Attend This Course This course is intended for sales, technical service The purpose of the GeoProbe system professionals, and customer end users to provide an GeoProbe system architecture and components overview of the GeoProbe features and functions. GeoProbe graphical network display It is also part of the Network Assurance sales certification program. GeoProbe applications Prerequisites GeoProbe alarm types For sales professionals: completion of the 100 and 200 series Network Assurance for Fixed sales certification GeoProbe protocol analysis tools web-based training modules. RTP Capture and Browser Duration How GeoProbe supports IP video 1 hour www.tektronixcommunications.com 27
  28. 28. Catalog | Customer Training Catalog Course Title: 332 UACN - Unified Assurance for Converged Networks. Description This web-based training module teaches the highlights and features of UACN APM. In this course students will learn the following: overview of UACN, UACN framework and value, UACN and APM feature summary, UACN and APM feature summary, UACN and APM features, user preference configuration, dashboards and portlets, drill- downs, KPI exports, CDR browser, UACN reports, historical reports, saving and exporting reports, event studio, and wallboard maps. By the end of the course the student will be familiar with the advantages of the UACN product. Who Should Attend This Course This course is intended for customers and service Objectives personnel who need an overview of UACN (Unified Upon completion of this course the student will be able to Assurance for Converged Networks). identify and describe: Prerequisites The overall purpose of the UACN APM Product Knowledge of GeoProbe and APM. The UACN Framework Duration 1 hour The benefits of using the UACN Product The UACN Architecture Summarize the various UACN Features 28
  29. 29. T&O - Test and Optimization Test and Optimization Training: Customer Courses T&O Instructor Led Courses OptiMon/NSA User Course K15 User T&O E-Learning: As new products are introduced, we want to keep you updated with the latest technologies and enhancements. TECH107 MDO300 MDO301 www.tektronixcommunications.com 29
  30. 30. Catalog | Customer Training Catalog Instructor Led Course Title: OptiMon/NSA (Network Service Analyzer) User Course Describe OptiMon suite deployment configuration Description This course teaches the fundamentals of using the NSA Describe Trend Navigate Dashboard Report system for network analysis and OptiMon application suite Identify and describe supervision map for network performance analysis and optimization. The course is comprised of lecture and hands-on exercises to Identify and Describe reports reinforce key objectives. The student will learn how to create and manage sessions, capture and analyze data, Describe and utilize cell detail, radio, and matrix analysis Monitor network performance, generate reports, and learn to use call and cell data analysis tables. Describe Trend Navigate system administration and configuration Objectives Upon completion of this course the student will be able to: Who Should Attend This Course This course is intended for 2G & 3G Switch Operations and RF Engineering Personnel that typically perform Identify and describe UMTS network elements, protocol-based analysis on control & user planes, analyze interfaces, and protocols. network issues reported by service/performance teams, Describe NSA system elements and perform radio network troubleshooting and optimization. Identify and describe NSA system elements Prerequisites The following courses are recommended: Describe NSA KPIs TECH107: A review of the basics of UTRAN Radio Identify NSA session structure and create new online Access Network including radio interface basics, call sessions procedures, mobility management, radio link performance measurements, and radio resource control Describe how to use NSA software to capture network measurement procedures. data MDO300: A review of the basic monitoring tools offered Identify and describe application configuration by Tektronix including the architecture of OptiMon, the Describe session scheduler application K18 probes, the Network & Service Analyzer (NSA), Session Analyst, and Expert Rules. Describe NSA session analysis process, functionalities, and application. MDO301: A review of the advanced monitoring tools offered by Tektronix focusing on network optimization Identify and describe OptiMon features including KPIs, Cell Overlapping Matrix, TrendNavigate, and Drive Test Synergy. Describe the OptiMon suite concept Duration Identify and describe OptiMon suite applications 2 days 30
  31. 31. Course Title: K15 User Description In this seminar students learn how to use the Tektronix K15 or K1297-G20 for protocol monitoring and statistics on different interfaces in telecommunication networks. The seminar covers hardware configuration, logical link set up, customization of protocol stack files, as well as settings of filters, triggers, and special applications. The emphasis of the seminar is on practical exercises, which are based on recording files. Note: This seminar can be combined with an SS7, GSM, GPRS, INAP, or UMTS protocol seminar to provide students with the prerequisite protocol knowledge. Tektronix provides protocol tester training units and recording files for all classes held at Richardson facility; Who Should Attend This Workshop otherwise, when training is provided at a customer Technicians and engineers who work for network location, Tektronix RecView software will be loaded on operators and telecommunications equipment individual student laptops for most of the practical manufacturers who have the Tektronix K15 or K1297-G20 exercises with the customer’s actual K15 for the remainder connected in a live network or test network environments. of the hands-on exercises. No more than two students will use one unit. Prerequisites A detailed knowledge of the protocol, messages, and Objectives parameters that are used in the setup and teardown of Upon completion of this workshop the student will be able to: telephone calls between various network elements (e.g. MSC and STP or MSC and BSC). A basic knowledge of Identify and describe Hardware Windows® operating system. Identify and describe configuration for PCM and Abis Duration 1 day Describe protocol stack editor Identify and describe measurement scenarios Identify and describe filter and trigger configuration Identify and describe data recording and playback Identify and describe applications including multi-interface call tracer, and statistics Identify and describe tools including traffic analyzer and real chart. www.tektronixcommunications.com 31
  32. 32. Catalog | Customer Training Catalog Test and Optimization E-Learning Course Title: Tech 107 Description: This web-based training module teaches the basic fundamentals of the basics of UTRAN Radio Access Network. In this course students will learn radio interface basics, call procedures, mobility management, radio link performance measurements, and radio resource control measurement procedures. By the end of the course the student will have a familiarization with the basic Who Should Attend This Course This course is intended for anyone who needs an overview fundamental concepts of UTRAN. of UTRAN radio access network. This course is a recommended pre-requisite for the OptiMon/NSA User Objectives Course. Upon completion of this course the student will be able to: Prerequisites Identify and describe radio interface basics none Identify call procedures Duration: Identify and describe mobility management 1 hour Identify and describe radio link performance measurements Identify and describe radio resource control measurement procedures 32
  33. 33. Course Title: MDO300 Description This web-based training module provides an overview of the Tektronix family of monitoring tools. In this course students will learn the architecture of OptiMon, K18 probes, Network and Service Analyzer, Session Analyst, and Expert Rules. By the end of the course the student will have a familiarization with the features of the monitoring tools. Objectives Upon completion of this course the student will be able to: Describe the purpose and functions of OptiMon Who Should Attend This Course This course is intended for anyone who needs an overview Identify and describe OptiMon architecture of the Tektronix family of monitoring tools. This course is a recommended pre-requisite for the OptiMon/NSA User Describe the purpose and functions of the K18 probes Course. Identify the purpose and functions of Network Service Prerequisites Analyzer (NSA) none Identify and describe the purpose and functions of Session Analyst Duration 1 hour Identify and describe expert rules www.tektronixcommunications.com 33
  34. 34. Catalog | Customer Training Catalog Course Title: MDO301 Description This web-based training module provides a review of the advanced monitoring tools offered by Tektronix. In this course students will learn network optimization including KPIs, Cell Overlapping Matrix, TrendNavigate, and Drive Test Synergy. By the end of the course the student will have a familiarization with network optimization tools. Objectives Upon completion of this course the student will be able to: Identify and describe network optimization KPIs Who Should Attend This Course Identify and describe cell overlapping matrix This course is intended for anyone who needs an overview of the Tektronix family of monitoring tools. This course is a Identify and describe TrendNavigate recommended pre-requisite for the OptiMon/NSA User Course. Identify and describe drive test synergy Prerequisites MDO300 Duration 1 hour 34
  35. 35. FLD - Function and Load Diagnostics Functional and Load Diagnostics Training: Customer Courses FLD Instructor Led Courses Spectra Base Spectra2 www.tektronixcommunications.com 35
  36. 36. Catalog | Customer Training Catalog Instructor Led Course Title: Spectra-Base Description This course teaches the fundamentals of the Spectra protocol analyzer. The student will learn the Spectra functions, features, configuration, and data capture review options. Hands-on exercises include using Spectra features and configuring Spectra for various test applications. The course also provides hands-on exercises for Spectra modes and requires students to create and execute test scenarios. By the end of the course, the student will learn to configure Spectra, perform tests, generate traffic, collect data, and view statistics. Objectives Who Should Attend This Course Upon completion of this course the student will be able to: Personnel who use the Spectra for testing SS7 and ISDN applications and systems. Personnel attending this course Identify and describe Spectra functions, F1 through F10 should have a working knowledge of Telecommunications and the SS7 protocol. Identify and describe SS7 and ISDN protocol Prerequisites Identify and describe SS7 STP emulation mode A working knowledge of Telecommunications and the SS7 Identify and describe SS7 and ISDN monitoring protocol. Identify and describe SS7 level 2 and level 3 tester modes Duration 5 days Describe SS7 TUP, ISUP, and TCAP tester modes Identify and describe SS7 Batch tester mode Identify and describe SS7 SCP emulator mode Identify and describe SS7 ISUP/TUP generator mode Identify and describe SS7 TCAP and GSM generator modes Identify and describe batch mode builder 36
  37. 37. Course Title: Spectra2 Description This course teaches the fundamentals of using the Spectra2 as a diagnostic tool in your network. You will learn the Spectra2 functions, features, configuration, and data capture review options. The course is comprised of lectures and hands-on exercises to reinforce objectives. The hands-on exercises include using Spectra2 features and configuring Spectra2 for various test applications. The course also includes hands-on exercises for Spectra2 applications and requires the student to create and execute test scenarios. By the end of the course, the student will learn to configure Spectra2, create, edit and add messages to the Spectra2, perform tests, generate Who Should Attend This Course traffic, collect data, and view statistics. This course is intended for personnel who use the Spectra2 for testing Voice over IP applications and Objectives systems. Personnel attending this course should have a Upon completion of this course the student will be able to: working knowledge of Voice over IP technology and the associated protocols. Identify and describe Spectra2 external interfaces Prerequisites Identify and describe Spectra 2 software installation and A working knowledge of Internet Protocol, Voice over administration Internet Protocol, and basic PC and keyboard skills in a Windows environment. Identify and describe Spectra2 login procedure Duration Identify and describe Spectra2 system tools 3 days Identify and describe Spectra2 workspace Identify and describe Spectra2 system configuration Identify and describe Spectra2 database application Identify and describe the Spectra2 tester application Identify and describe the Spectra2 capture application Identify describe the Spectra2 generator application Identify and describe the Spectra2 statistics application www.tektronixcommunications.com 37
  38. 38. About Tektronix Communications: For Further Information: Tektronix Communications provides network operators and equipment Tektronix Communications maintains a compre- hensive, constantly expanding collection of applica- manufacturers around the world an unparalleled suite of network tion notes, technical briefs and other resources to diagnostics and management solutions for fixed, mobile, IP and help engineers working on the cutting edge of converged multi-service networks. technology. This comprehensive set of solutions support a range of architectures Please visit www.tektronixcommunications.com and applications such as LTE, fixed mobile convergence, IMS, Contact Tektronix Communications: broadband wireless access, WiMAX, VoIP and triple play, including IPTV. Tektronix Communications is headquartered in Richardson, Please visit www.tektronixcommunications.com Texas. Phone: Learn more about the company's test, measurement and network 1-800-833-9200 option 1 +1-469-330-4000 monitoring solutions by visiting: www.tektronixcommunications.com Copyright © Tektronix. All rights reserved. Tektronix products are covered by U.S. and foreign patents, issued and pend- ing. Information in this publication supersedes that in all previously published material. Specification and price change privileges reserved. TEKTRONIX and TEK are registered trademarks of Tektronix, Inc. All other trade names referenced are the service marks, trademarks or registered trademarks of their respective companies. 11/09 | CMW-23805-4

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