IP- PBX  and VoIP- Gateway   for SMEs and Branch Offices
Contents <ul><li>PRODUCT OVERVIEW </li></ul><ul><li>IP PBX FEATURES </li></ul><ul><li>DEPLOYMENT SCENARIOS </li></ul><ul><...
What is edgeBOX ? A  multi-function network device (CPE)  that provides a full network infrastructure for SMEs and EBOs (E...
What is edgeBOX ? <ul><li>Maintainability,  </li></ul><ul><li>Simplicity,  </li></ul><ul><li>Security,  </li></ul><ul><li>...
Quick Feature Overview VoIP and PSTN gateway; SIP, IAX protocols; Voice mail, call routing, parking, music-on-hold,confere...
edgeBOX software suite Unified Management Interface  enables high-level and easy configuration of  integrated services – r...
On the Network’s Edge BRI FXS Ethernet Ethernet Ethernet Internal ADSL modem WiFI 802.11b/g USB ADSL modem Ethernet/DMZ UM...
Contents <ul><li>PRODUCT OVERVIEW </li></ul><ul><li>IP PBX FEATURES </li></ul><ul><li>DEPLOYMENT SCENARIOS </li></ul><ul><...
Integrated Voice and Data  <ul><li>Full IP-PBX solution  based on Asterisk™ </li></ul><ul><li>Analogue and Digital PSTN ga...
Fully Featured PBX  <ul><li>Easy to use graphical interface for defining complex IVR menus </li></ul><ul><li>ACD allowing ...
Connectivity  <ul><li>1. Phones/faxes connect through analogue phone cards with FXS ports </li></ul><ul><li>2. Softphones ...
Outbound Routing <ul><li>Sophisticated call routing tables allow the lowest cost route to be pre-selected, e.g. </li></ul>...
Inbound Routing <ul><li>ACD functions for distributing large volumes of calls: </li></ul><ul><ul><li>Set up voice menus wi...
Continuity  <ul><li>Calls made through the edgeBOX can be connected using any available service provider: </li></ul><ul><u...
Interoperable <ul><li>Interoperable with other devices: </li></ul><ul><ul><li>Supports all common IP phone and gateway pro...
Quality of Service <ul><li>Allows for effective VoIP prioritisation.  </li></ul><ul><li>Outbound and Inbound QoS  </li></u...
Enterprise Grade Security <ul><li>Stateful Inspection Firewall (WAN, EWAN, VPNs) </li></ul><ul><li>Optional authentication...
Contents <ul><li>PRODUCT OVERVIEW </li></ul><ul><li>IP PBX FEATURES </li></ul><ul><li>DEPLOYMENT SCENARIOS </li></ul><ul><...
Scenario #1: Standard <ul><li>The IP PBX (edgeBOX) controls all IP phones (possibly from different manufacturers) and VoIP...
Scenario #2: Maintaining the old PBX  <ul><li>Calls are routed to the operator using a VoIP connection (from the IP-PBX); ...
Scenario #3: VoIP Concentrator <ul><li>Calls are routed to the operator using a TDM connection from the legacy PBX; </li><...
Scenario #4:  Without VoIP connection to PSTN   <ul><li>Calls are routed to the operator using a TDM connection to the IP ...
Scenario #5:  Standard  VoIP with backup PSTN   <ul><li>Requires PRI/BRI/FXO modules for IP-PBX </li></ul><ul><li>BRI scen...
Contents <ul><li>PRODUCT OVERVIEW </li></ul><ul><li>IP PBX FEATURES </li></ul><ul><li>DEPLOYMENT SCENARIOS </li></ul><ul><...
edgeBOX Features and Benefits <ul><li>edgeBOX includes mnay Voice services, based on open protocols. </li></ul><ul><ul><li...
European Headquarters Critical Links, S.A. Parque Industrial de Taveiro, Lote 48 3045-504 Coimbra,  PORTUGAL Tel: +351 239...
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Copyright Critical Links S.A. 1998-2006 All Rights Reserved.

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Copyright Critical Links S.A. 1998-2006 All Rights Reserved.

  1. 1. IP- PBX and VoIP- Gateway for SMEs and Branch Offices
  2. 2. Contents <ul><li>PRODUCT OVERVIEW </li></ul><ul><li>IP PBX FEATURES </li></ul><ul><li>DEPLOYMENT SCENARIOS </li></ul><ul><li>SUMMARY </li></ul>Best Broadband Appliance, 2005
  3. 3. What is edgeBOX ? A multi-function network device (CPE) that provides a full network infrastructure for SMEs and EBOs (Enterprise Branch Offices) <ul><li>Can be easily installed and maintained remotely, “Zero Touch” for deployment and upgrades </li></ul><ul><li>iTEMS TM network management application deployed at Service Provider’s NOC allows total control over large scale CPE deployment. </li></ul><ul><li>Full replacement for traditional solutions consisting of assorted components from different vendors. </li></ul>Best Broadband Appliance 2005
  4. 4. What is edgeBOX ? <ul><li>Maintainability, </li></ul><ul><li>Simplicity, </li></ul><ul><li>Security, </li></ul><ul><li>Flexibility, </li></ul><ul><li>Reliability </li></ul><ul><li>Low TCO </li></ul><ul><li>edgeBOX places intelligence at the edge of the network… fully controlled from the center. </li></ul><ul><li>edgeBOX replaces 5-7 traditional appliances / CPE. </li></ul><ul><li>Advantages of the all-in-one approach: </li></ul>
  5. 5. Quick Feature Overview VoIP and PSTN gateway; SIP, IAX protocols; Voice mail, call routing, parking, music-on-hold,conferences, IVR, ACD, ENUM, … INTEGRATED MANAGEMENT Web based, secure Management; User Management: Local or remote RADIUS, LDAP; Local Radius and LDAP server; Full A-A-A SNMP v1,v2 Software update Management Comprehensive reporting Statefull Inspection Firewall; VPNs (IPSec, PPTP); Anti-virus, anti-spam; Content filtering; Fine grained access policies; authent at firewall, … File Server (Windows SMB, FTP); Print Server; Disk Quotas; Automatic Backup (local usb disk, remote); Anti-virus check on shares; … Windows Primary Domain Controller (PDC); single-point logon; Email and HTTP server; Web caching; application platform for new services; … Support for: ADSL, Cable, UMTS; LAN, WAN, EWAN, and DMZ ports; NAT, DNS, DHCP protocols; … WiFI 802.11 AP, WEP, WPA, 802.1X, Walled Garden, prepaid access Integrated AP Mode Access Controller Mode Inbound and Outbound QoS; Custom Qos Pipes; Supports Diffserv; Traffic prioritisation through CBQ, RED, WFQ, by user/group/port/protocol, … VoIP, IP-PBX Router Security WiFI AP QoS Storage Collaboration
  6. 6. edgeBOX software suite Unified Management Interface enables high-level and easy configuration of integrated services – remotely via a secure connection. Best-of-breed open-source software and Linux, combined with proprietary components at the core of the system <ul><li>edgeBOX software runs on commercial off-the-shelf (COTS) hardware from well-known brands (DELL, IBM). </li></ul><ul><li>Readily available, affordable </li></ul><ul><li>Scalable, easily maintained </li></ul><ul><li>  Faster technology adoption cycles </li></ul><ul><li>Future proof </li></ul>Unified Management Interface
  7. 7. On the Network’s Edge BRI FXS Ethernet Ethernet Ethernet Internal ADSL modem WiFI 802.11b/g USB ADSL modem Ethernet/DMZ UMTS ISDN PRI FXS/FXO ISDN BRI ISDN PRI FXS/FXO ISDN BRI
  8. 8. Contents <ul><li>PRODUCT OVERVIEW </li></ul><ul><li>IP PBX FEATURES </li></ul><ul><li>DEPLOYMENT SCENARIOS </li></ul><ul><li>SUMMARY </li></ul>Best Broadband Appliance, 2005
  9. 9. Integrated Voice and Data <ul><li>Full IP-PBX solution based on Asterisk™ </li></ul><ul><li>Analogue and Digital PSTN gateway (FXO/FXS, BRI, PRI) </li></ul><ul><li>Allows transparent VoIP calls to internal extensions, remote edgeBOX switches, ITSP or PSTN network </li></ul><ul><li>Supports SIP and IAX </li></ul><ul><li>Integrated QoS for voice and data enables VoIP as a reliable service </li></ul><ul><li>Can be scaled as requirements grow by simply upgrading the COTS hardware </li></ul>
  10. 10. Fully Featured PBX <ul><li>Easy to use graphical interface for defining complex IVR menus </li></ul><ul><li>ACD allowing routing of volume calls to prioritised queues </li></ul><ul><li>Define call rules for different time periods and individual extensions </li></ul><ul><li>Voice mail forwarding to email </li></ul><ul><li>Least Cost Routing tables </li></ul><ul><li>Telephone Number Mapping (ENUM) for maximum IP telephony coverage </li></ul><ul><li>Call conferencing, parking and forwarding </li></ul><ul><li>Hunt groups and follow-me feature </li></ul><ul><li>Sound manager for music on hold and voice messages </li></ul><ul><li>User profiles with call permissions </li></ul>
  11. 11. Connectivity <ul><li>1. Phones/faxes connect through analogue phone cards with FXS ports </li></ul><ul><li>2. Softphones or USB phones on laptops and WiFi phones connect through an integrated WiFi Access Point </li></ul><ul><li>3. PCs with softphones or USB phones connect through the LAN </li></ul><ul><li>4. IP Phones, or analogue phones with a suitable adaptor, connect via the LAN </li></ul><ul><li>5. Calls can be routed to and from ISP via an ADSL connection </li></ul><ul><li>6. Calls can be also routed through an existing telephone service (analogue or digital) </li></ul>
  12. 12. Outbound Routing <ul><li>Sophisticated call routing tables allow the lowest cost route to be pre-selected, e.g. </li></ul><ul><ul><li>Via the Internet to branch offices in different countries to reduce cost </li></ul></ul><ul><ul><li>Via the existing telephone network for other international calls to guarantee call quality </li></ul></ul><ul><ul><li>Select carrier that provides the lowest cost for the destination called </li></ul></ul><ul><li>Calls are connected to a specific service by dialing a prefix code that identifies the server </li></ul><ul><li>Different routes can be defined to provide continuity when services fail </li></ul>
  13. 13. Inbound Routing <ul><li>ACD functions for distributing large volumes of calls: </li></ul><ul><ul><li>Set up voice menus with graphical IVR editor </li></ul></ul><ul><ul><li>Define multiple queues from the menus and assign agents to queues </li></ul></ul><ul><ul><li>Define frequency of the “announce position” message </li></ul></ul><ul><ul><li>Define ring strategy, e.g. ring all, round robin, ring agent with fewest calls </li></ul></ul><ul><ul><li>Define max number of callers waiting in a queue </li></ul></ul><ul><ul><li>Assign priorities to queues </li></ul></ul><ul><ul><li>Configure music on hold </li></ul></ul><ul><li>Create rules for different time periods, e.g. for holiday cover </li></ul><ul><li>Direct Inward Dial (DID) </li></ul>
  14. 14. Continuity <ul><li>Calls made through the edgeBOX can be connected using any available service provider: </li></ul><ul><ul><li>Via an ISP over the Internet through one or more ITSPs </li></ul></ul><ul><ul><li>Via the existing analogue or digital telephone networks </li></ul></ul><ul><ul><li>For all calls, Telephone Number Mapping (ENUM) can be used to search for a SIP registered numbers, if no number is found, PSTN is used instead </li></ul></ul><ul><ul><li>If either IP or PSTN network fails, calls are transparently routed via alternative network </li></ul></ul>
  15. 15. Interoperable <ul><li>Interoperable with other devices: </li></ul><ul><ul><li>Supports all common IP phone and gateway protocols (SIP, IAX) and codecs (GSM, G729, G711, G726) </li></ul></ul><ul><ul><li>Connects to softphones, USB phones, standard phones with ATAs, IP phones, WiFi phones… </li></ul></ul><ul><ul><li>Integrates with traditional PBX systems </li></ul></ul><ul><ul><li>Support 1, 2, 3 or 4 port, FXS/FXO, BRI and T1/E1 PRI cards </li></ul></ul><ul><ul><li>Remote extensions configurable across NAT and firewalled networks </li></ul></ul><ul><ul><li>DHCP provides simple network integration </li></ul></ul>
  16. 16. Quality of Service <ul><li>Allows for effective VoIP prioritisation. </li></ul><ul><li>Outbound and Inbound QoS </li></ul><ul><ul><li>Outbound classes (upGold, upSilver, upBronze, and upBE) </li></ul></ul><ul><ul><li>Two inbound classes (downBE and downPremium). </li></ul></ul><ul><li>Custom QoS pipes guarantee traffic in the event of congestion. </li></ul><ul><li>DiffServ Enables differentiated services and Service Level Agreements (SLA) </li></ul><ul><li>Uses CBQ, RED, WFQ </li></ul>
  17. 17. Enterprise Grade Security <ul><li>Stateful Inspection Firewall (WAN, EWAN, VPNs) </li></ul><ul><li>Optional authentication at Firewall level to grant access to services and resources </li></ul><ul><li>Policy enforcing and selective access based on user/machine/group </li></ul><ul><li>Fully configurable and audited internet access policies to the WAN and EWAN </li></ul><ul><li>Secure Virtual Private Network (VPN) with IPSec (3DES encryption and MD5 authentication). </li></ul><ul><li>Secure PPTP connections </li></ul>
  18. 18. Contents <ul><li>PRODUCT OVERVIEW </li></ul><ul><li>IP PBX FEATURES </li></ul><ul><li>DEPLOYMENT SCENARIOS </li></ul><ul><li>SUMMARY </li></ul>Best Broadband Appliance, 2005
  19. 19. Scenario #1: Standard <ul><li>The IP PBX (edgeBOX) controls all IP phones (possibly from different manufacturers) and VoIP adapters (ATA) </li></ul><ul><li>Calls are routed to the operator using a VoIP connection. </li></ul><ul><li>No VoIP specific hardware required for edgeBOX. All connections are through IP. </li></ul><ul><li>VoIP Trunks can be configured with/without authentication. </li></ul>Used by customers that want a new IP platform but want to use some of their existing analogue phones.
  20. 20. Scenario #2: Maintaining the old PBX <ul><li>Calls are routed to the operator using a VoIP connection (from the IP-PBX); </li></ul><ul><li>The new IP Phones are handled by the IP-PBX (edgeBOX); </li></ul><ul><li>The existing phones are handled by the legacy PBX; </li></ul><ul><li>Calls for the non IP phones are routed to the legacy PBX using a TDM connection between it and the IP-PBX; </li></ul><ul><li>The customer migrates the users to the new platform, when it’s completed, the legacy PBX is removed. </li></ul><ul><li>Requires PRI/BRI modules on TDM PBX and PRI/BRI cards on edgeBOX for setting a trunk between the two. </li></ul>Used by customers that already have a TDM PBX and want to add VoIP users while maintaining the legacy PBX.
  21. 21. Scenario #3: VoIP Concentrator <ul><li>Calls are routed to the operator using a TDM connection from the legacy PBX; </li></ul><ul><li>The new IP Phones are handled by the IP-PBX (edgeBOX); </li></ul><ul><li>The existing phones are handled by the legacy PBX; </li></ul><ul><li>Calls for the IP phones are routed to the IP PBX using a TDM connection between the IP-PBX (edgeBOX) and the legacy PBX; </li></ul><ul><li>There is no VoIP to the operator. </li></ul><ul><li>Requires PRI/BRI modules on TDM PBX and PRI/BRI cards on edgeBOX for setting a trunk between the two. </li></ul><ul><li>BRI scenario: BRI cards on edgeBOX (allow 2 simultaneous calls per BRI). </li></ul><ul><li>PRI scenario: PRI cards on edgeBOX (allow 30 simultaneous calls per PRI). </li></ul>Used by customers that already have a TDM PBX and want to add VoIP users, but need to have the legacy PBX as the gateway to the PSTN
  22. 22. Scenario #4: Without VoIP connection to PSTN <ul><li>Calls are routed to the operator using a TDM connection to the IP PBX (edgeBOX); </li></ul><ul><li>The IP PBX controls all IP phones (possibly from different manufacturers) and VoIP adapters (ATA) </li></ul><ul><li>There is no VoIP to the operator. </li></ul><ul><li>Requires PRI/BRI modules for edgeBOX. </li></ul><ul><li>BRI scenario: BRI cards on edgeBOX (allow 2 simultaneous calls per BRI). </li></ul><ul><li>PRI scenario: PRI cards on edgeBOX (allow 30 simultaneous calls per PRI). </li></ul>Used by customers that want an IP PBX, but don ’t have an IP connection to their location.
  23. 23. Scenario #5: Standard VoIP with backup PSTN <ul><li>Requires PRI/BRI/FXO modules for IP-PBX </li></ul><ul><li>BRI scenario: BRI cards on edgeBOX (allows 2 simultaneous backup calls for each BRI). </li></ul><ul><li>PRI scenario: PRI card on edgeBOX (allow 30 simultaneous backup calls for each PRI). </li></ul><ul><li>FXO scenario: card POTS-FXS/FXO on edgeBOX. </li></ul>Used by customers that want an IP-PBX but want to keep a PSTN connection, e.g. for backup purposes or for alternate routing of calls.
  24. 24. Contents <ul><li>PRODUCT OVERVIEW </li></ul><ul><li>IP PBX FEATURES </li></ul><ul><li>DEPLOYMENT SCENARIOS </li></ul><ul><li>SUMMARY </li></ul>Best Broadband Appliance, 2005
  25. 25. edgeBOX Features and Benefits <ul><li>edgeBOX includes mnay Voice services, based on open protocols. </li></ul><ul><ul><li>High quality VoIP through QoS system. </li></ul></ul><ul><li>Fully featured IP-PBX. </li></ul><ul><ul><li>Voice mail, call routing, parking, music-on-hold, conferences, IVR, ACD, ENUM, … </li></ul></ul><ul><li>Integrated Voice and Data . </li></ul><ul><li>High level of connectivity, with capacity for both IP and PSTN network. </li></ul><ul><li>Inbound-outbound routing. </li></ul><ul><li>Interoperability with other devices. </li></ul>
  26. 26. European Headquarters Critical Links, S.A. Parque Industrial de Taveiro, Lote 48 3045-504 Coimbra, PORTUGAL Tel: +351 239 989 100 Fax: +351 239 989119 USA Office Critical Software, Limited San Jose, California, USA UK Office Critical Software technologies Ltd New Bond Street, London, UK www.critical-links.com [email_address]

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