Quick Start Guide
                   4 Port FXS VoIP Gateway, T1/E1 VoIP Gateway
The Quintum® Response Point VoIP Gateway ...
Hardware Description/Installation


4 Port FXS VoIP Gateway - Front View




                                             ...
T1/E1 VoIP Gateway - Front View




T1/E1     RJ-45                          Reset/Diag
                                  ...
T1/E1 VoIP Gateway - Rear View




AC Power
 Cable
                 Power                                                 ...
Add
        VoIP Gateway
        (phone)




       8. Click on Assign User (this assigns a user to the VoIP Gateway). Eac...
6. At the “Have you Connected the Phone Line Adapter?” screen, click on the option “The Phone Line
            Adapter is ...
Configure T1/E1 VoIP Gateway (Custom Options)


If the T1/E1 VoIP Gateway requires customized configuration for its connec...
Click to discover
VoIP Gateway
over the network
                                Click to choose a VoIP Gateway
           ...
3. Select the desired T1/E1 VoIP Gateway and click on Connect. (To confirm you are selecting the cor-
        rect Tenor, ...
6. To begin configuration, click on Next to move to the next screen.
      7. Select between CAS and ISDN signaling. The T...
4. Click on “Upgrade all devices to which this package applies”. This option will upgrade all devices to
          which t...
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Configuration Manager Wizard Quick Start

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Configuration Manager Wizard Quick Start

  1. 1. Quick Start Guide 4 Port FXS VoIP Gateway, T1/E1 VoIP Gateway The Quintum® Response Point VoIP Gateway offers added functionality for small businesses deploying IP phone systems based on Microsoft’s® Response Point™. Along side Microsoft’s Response Point’s self-contained IP PBX feature functionality, the VoIP Gateway provides connection to the PSTN, as well as connections to legacy analog equipment (i.e., phone, fax, and alarm systems). The following Response Point VoIP Gateway products are available: 4 Port FXS VoIP Gateway and T1/E1 VoIP Gateway. 4 Port FXS VoIP Gateway T1/E1 VoIP Gateway Pre-Installation Check List Before you install the hardware, ensure the following components are included in your shipment, according to each VoIP Gateway. 4 Port FXS VoIP Gateway T1/E1 VoIP Gateway 1 Switching Power Supply (Includes 1 AC Power Cable Power Adapter) 1 AC Power Cord 1 DB-9 RS-232 Serial Cable (for future use) 1 DB-9 RS-232 Serial Cable (for 1 RJ-45 to RJ-45 LAN Cable, Grey future use) (connection to Ethernet) 1 RJ-45 to RJ-45 LAN Cable, Grey 1 RJ-45 to RJ-45 straight through (connection to Ethernet) cable, Green 4 RJ-11 to RJ-11 Cables, Grey 1 RJ-45 to RJ-45 crossover cable, Red (connection to Phone/FXS Ports) Quintum Technologies Technical Support 71 James Way Toll Free (U.S. only) 1.877.435.7553 Eatontown, NJ 07724 International 1.732.460.9339 1.732.460.9000 / 1.732.544.9119 (fax) email:microsoft-service@quintum.com Copyright © 2008 Quintum Technologies, Inc. Tenor and Quintum are registered trademarks. All other trademarks are the property of their respective owners.
  2. 2. Hardware Description/Installation 4 Port FXS VoIP Gateway - Front View LAN LEDs ANALOG PORT LEDs STATUS LED 4 Port FXS VoIP Gateway Front Panel LEDs LED Description STATUS On: Unit is powered up. Off: No power. LAN/LINK On: Ethernet link is up. Off: Ethernet link is down. LAN/ACTIVITY Flashing: Activity on line. Off: No activity on line. ANALOG PORTS On: Indicates the Phone/FXS port is in use. Off: Indicates the Phone/FXS port is not in use. 4 Port FXS VoIP Gateway - Rear View LAN Power Adapter RJ-45 Console RJ-11 AC Diag (not used) Power (not used) Cord Ethernet Hub/Switch Phone/FXS Ports External Connections/Power Up 1. Plug one end of the straight through RJ-11 4. Plug the other end of the cable into one of cable into the Phone/FXS port labeled 1. the Ethernet hub/switch ports. 2. Insert the other end of the cable into the 5. Connect the Power adapter to the AC appropriate analog jack on the back or Power cord. Plug the Power adapter into the underside of a phone or fax machine. port labeled 12VDC 1.8 A. 3. Plug one end of the RJ-45 ethernet LAN 6. Plug the Power cord into the wall outlet. cable into the port labeled LAN. Page 2 P/N 480-1103-00
  3. 3. T1/E1 VoIP Gateway - Front View T1/E1 RJ-45 Reset/Diag (not used) RJ-45 Console Status LAN LED (not used) Power LEDs LED Alert LED PSTN Port (T1/E1/PRI connection) i.e. via patch panel or Smart Jack Ethernet Hub/Switch External Connections/Power Up 1. Plug one end of the straight through RJ- 3. Plug one end of the RJ-45 ethernet LAN 45 cable (green) into the PSTN port cable into the port labeled LAN. labeled 1. 4. Plug the other end of the cable into one 2. Connect the other end of the cable to the of the Ethernet hub/switch ports. patch panel which houses your telephone 5. Power up the system by switching the lines (for access to the PSTN). power switch to on. See T1/E1 VoIP Gateway - Rear View. T1/E1 Front Panel LED Definitions LED Description Red: (Red Alarm) Receive Path Error Indication. Line is not con- nected or other receive errors. T1/E1 Amber: (Yellow Alarm) Receive Path Error Indication. Status Amber Blinking: Port is offline. Green: Layer 1 is up. Off: Port is inactive. LAN: Green: Link is good. Link/ACT Green Flashing: Line is working properly and activity is on the line. Off: Link is down. LAN: Green: Activity is being transmitted at 100 Mbps. 100 Off: Activity is being transmitted at 10 Mbps. Power Green: Indicates power is on. Off: Power is off. Alert Amber: LED will stay on for a minute or so when the unit is powered up. If it continues to stay on, one or more internal diag- nostic tests have failed. Contact customer service. Off. Unit working properly. P/N 480-1103-00 Page 3
  4. 4. T1/E1 VoIP Gateway - Rear View AC Power Cable Power Power Up Ground 1. Plug in the power cord to an AC outlet. Switch Screw* 2. Push the Power Switch to On. Outlet *Note: An earth ground screw is provided to connect to earth ground using a Ground Safety Cable (if your AC power plug only has two prongs and does not have a third grounded prong). Discover/Configure VoIP Gateway via Response Point Unit Administrator For the purposes of this document, only those configuration options (via Microsoft Response Point Administrator) applicable to the VoIP Gateway are listed. See Microsoft’s Response Point Administrator User’s Guide for a complete description of the configuration GUI as well as any required passwords. 4 Port FXS VoIP Gateway The Response Point Unit automatically discovers the VoIP Gateway and views it as a “Phone”. Each phone added to the Gateway is automatically configured with a default configuration. These instructions describe how to add/edit phone and user information through the Response Point Administrator GUI. 1. Ensure the Response Point Unit is powered up and the Response Point Administrator GUI is launched. 2. Ensure the VoIP Gateway is connected through the Ethernet port and is powered up. The desired phones/fax machines should be connected through the Phone/FXS ports. 3. From the Main Administrator screen, connect to the applicable Response Point base unit (automati- cally detected). 4. Enter the password and click Connect. 5. Click on “Add Phone” (The phone is the VoIP Gateway unit). 6. At the “Have you Connected your phone?” screen, check the option “The Phone is connected and plugged in”. This indicates the VoIP Gateway is connected and powered up. Click on Next. 7. At the “What phone do you want to add?” screen, click on the desired VoIP Gateway. Page 4 P/N 480-1103-00
  5. 5. Add VoIP Gateway (phone) 8. Click on Assign User (this assigns a user to the VoIP Gateway). Each phone connected to the VoIP Gateway represents one user. Up to 4 users (physical phones) can be added to the VoIP Gateway. After entering user information, click on Next. 9. Assign a name to the VoIP Gateway (phone). VoIP Gateway (phone) User assigned to the Gateway 10. Click on Finish. The VoIP Gateway is added and the “Success Configuration” screen is displayed. T1/E1 VoIP Gateway The Response Point Unit automatically discovers the T1/E1 VoIP Gateway and views it as a Voice Service. Microsoft’s Response Point Administrator GUI is used to set up a standard configuration (NI2, PRI) for the VoIP Gateway’s connection to the PSTN. (Note: if the T1/E1 VoIP Gateway requires configuration different from the stan- dard, see Configure T1/E1 VoIP Gateway (Custom Options). 1. Ensure the VoIP Gateway is connected through the Ethernet port and is powered up, and the Response Point Administrator GUI is launched. Also, ensure the VoIP Gateway is connected to the PSTN through the PSTN port. 2. From the Main Administrator screen, connect to the applicable Response Point base unit (automati- cally detected). 3. Enter the password and click Connect. 4. Click on “Add Voice Service”. 5. Select “Analog service that connects through a phone line adapter” and click Ok. P/N 480-1103-00 Page 5
  6. 6. 6. At the “Have you Connected the Phone Line Adapter?” screen, click on the option “The Phone Line Adapter is connected and plugged in”. The Phone Line Adapter refers to the connection to the VoIP Gateway. Click on Next. 7. At the “Through which adapter do you want to add analog service?” screen, select the desired VoIP Gateway from the list and click on Next. Add VoIP Gateway Voice Service 8. At the “What are the properties of the Analog Service Line?” screen, click on “This Port is Active” and enter a description for the PSTN connection for that port (i.e., Trunk1). Click on Next. 9. Enter a Prefix of 9 (default). Click on Next. 10. Enter a description for the Phone Line Adapter (a name for the VoIP gateway, i.e., T1/E1 VoIP Gate- way). Voice Service (VoIP Gateway) PSTN Connection assigned to Voice Service 11. Click on Close. The VoIP Gateway is added and a “Success Configuration” screen is displayed. Page 6 P/N 480-1103-00
  7. 7. Configure T1/E1 VoIP Gateway (Custom Options) If the T1/E1 VoIP Gateway requires customized configuration for its connection to the PSTN (i.e., the VoIP gateway requires a configuration other than NI2, PRI), it is completed through the Quintum Tenor Configuration Manager. For standard configuration of NI2, PRI, see Discover/Configure VoIP Gateway via Response Point Unit Administrator. Step 1: Download the Configuration Manager Wizard 1. Download the Configuration Manager (version CM106.20.00) from www.quintum.com. Before downloading the Configuration Manager from the Quintum website, we recommend you temporarily disable your firewall (including the Virus Detection software) in your PC. Otherwise, the Configuration Manager may be intercepted and problems may occur. Step 2: Connect to Wizard/Discover T1/E1 VoIP Gateway 1. Once the Tenor Configuration Manager is downloaded, unzip and extract the zipped files into a local directory of your choice on your PC. 2. From the location on your PC in which you installed the Configuration Manager files, click on setup.exe. The installation process begins and the Quintum Tenor Configuration Manager screen is displayed. 3. Click on Next. Choose a directory in which to install the software (the default is C:Program FilesQuintumTenor Configuration Manager). You are prompted through the rest of the installation process. Once installation is complete, the Customer Code Dialog screen is displayed. 4. Select Customized Tenor Configuration Manager, enter 5678 in the Customer Code dialog box and click on OK. 5. Click on Done and the installation process will complete. Step 3: Configure T1/E1 VoIP Gateway 1. Launch the Configuration Manager from the location in which it is installed (default: Start> Pro- grams> Quintum> Tenor Configuration Manager). Once launched, the Address Book screen is dis- played. P/N 480-1103-00 Page 7
  8. 8. Click to discover VoIP Gateway over the network Click to choose a VoIP Gateway connected to the serial port Add/Edit/Delete a VoIP Gateway Before the Tenor executes an auto-discovery session, we recommend checking the local firewall settings on your PC. The discovery process can only occur on ethernet ports on the PC which are directly connected to their respective subnets (i.e., your local subnet). We recommend setting the fire- wall to accept local traffic (by making local subnet a trusted zone). 2. Click on the Discover button. The Local Tenor Discovery screen is displayed, listing all local T1/E1 VoIP Gateways which are “discovered”. (If you select the RS-232 button to discover a VoIP Gateway connected to the serial port, you will be directed to choose a COM port). List of Tenors “discovered” P/N 480-1103-00 Page 8
  9. 9. 3. Select the desired T1/E1 VoIP Gateway and click on Connect. (To confirm you are selecting the cor- rect Tenor, you can compare the Serial Number listed on the Tenor Discovered window for that partic- ular unit, against the serial number listed on the actual unit’s bottom). The Specify Login and Password screen is displayed. 4. Enter a login and password (default values are admin for both) and click OK. The Configuration Man- ager’s main screen is displayed. For window and button information, see the Configuration Manager’s User Guide* Configure manually without Wizard Launches the Wizard’s main screen For advanced configuration, see the Command Reference Guide* *Available at www.quintum.com. 5. Click on Launch Wizard. The main Wizard screen is displayed. (If you decide later to configure the VoIP Gateway, without the Wizard, click on the Signaling Protocol and Protocol buttons to configure manually). Help listed for each screen Status of Configuration Tasks configuration task A checkmark indicates completion Moves to Moves to Exits the wizard previous screen next screen P/N 480-1103-00 Page 9
  10. 10. 6. To begin configuration, click on Next to move to the next screen. 7. Select between CAS and ISDN signaling. The T1 WAN card within your VoIP Gateway supports two signaling types: CAS and ISDN. Depending on your choice, a series of configuration screens are dis- played to configure your T1/E1 VoIP Gateway (status of each task is displayed on the main menu.) For CAS. Ensure you know the exact configuration of the T1 lines connected to the VoIP Gateway. For ISDN. Ensure you know the ISDN protocol for the VoIP Gateway. For detailed information about T1 connections and choosing the correct config- uration options through the Configuration Manager, see the additional Response Point information at www.quintum.com. 8. Configure each option and click on Next. The right panel on the screen displays help for the current screen you are configuring. 9. After configuring all the screens, a summary screen displays the unit’s configuration. Click on Accept. This completes the configuration of the VoIP Gateway using the Configuration Manager Wizard. Upgrade VoIP Gateway Firmware via Response Point Unit Administrator Upgrading VoIP Gateway devices (phones and voice services) is done automatically through the Microsoft Response Point Administrator). The Upgrade option dynamically detects and supports firmware changes/updates. Before per- forming an upgrade, ensure the applicable VoIP Gateway device (phone or voice service) is connected and powered up, and the Response Point Administrator GUI is launched. 1. Download the firmware upgrade .rpu file (located at www.quintum.com under Response Point) in the desired directory (i.e., c:UpgradeFilesResponsePoint). 2. From the Response Point Main Administrator screen, click on Upgrade Device Firmware. 3. At the “What Upgrade package do you want to apply” screen, click on Browse and locate the directory (i.e., c:UpgradeFilesResponsePoint) in which the .rpu upgrade file is downloaded. Select the file. Location of Upgrade File Release date Model type of upgrade Version number Number of upgrades of upgrade available for that model P/N 480-1103-00 Page 10
  11. 11. 4. Click on “Upgrade all devices to which this package applies”. This option will upgrade all devices to which the upgrade applies. Proceed to step 6. or Click on “Let me choose which device to upgrade” to select a specific device to upgrade. Click on Next. When checked, indicates which Version device will be Name for the Device Model Name number upgraded phone/voice service Current version of upgrade of the firmware 5. At the “Which devices do you want to upgrade?” screen, click on the Upgrade check box next to the device name to be upgraded and click on Next. A Warning and Confirmation Page is displayed. 6. To upgrade, click on Upgrade. The selected devices will be upgraded. Troubleshooting Common Symptom/Problem Description/Solution Unit will not turn on. 4 Port Only. Ensure the AC external power adapter is firmly installed in the back panel’s adapter port and the AC power cord is plugged into the power source. T1/E1 Only. Ensure the power button is on. Communication between VoIP Verify the RJ-45 cable is firmly installed in the LAN port. Gateway and the network cannot be established. Verify that the VoIP Gateway is on the same subnet as the Response Point Server. Verify that all cables fit snugly into the panel jacks. Faulty connections may cause a number of network interfacing or connection issues. Check LEDs. See Hardware Description/Installation to ensure the cor- rect lighting of each LED. If the LEDs are not lighting at all, check the AC power source to ensure it is being supplied to the unit. P/N 480-1103-00 Page 11

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