California 9-1-1 Emergency Communications Office DAPHNE RHOE Office Chief “ STATE OF THE STATE 9-1-1 OFFICE” 2009 CALNENA ...
Topics <ul><li>9-1-1 Office Contact Information </li></ul><ul><li>9-1-1 Advisory Board </li></ul><ul><li>9-1-1 Strategic P...
California 9-1-1 Emergency Communications Office   DAPHNE RHOE, Chief   (916) 657-9911 <ul><li>PROGRAM DEVELOPMENT SECTION...
9-1-1 Business Management Section Andy Nielsen, Supervisor   (916) 657-6119
9-1-1 Fiscal Administration Unit   Carolyn Brown, Supervisor   (916) 657-9183 <ul><li>VACANT (916) 657-9188 </li></ul><ul>...
9-1-1 Consulting & Operations Review Unit   Dana Earl, Supervisor   (916) 657-9202 <ul><li>BARBARA SHACKELFORD (916) 657-9...
9-1-1 Advisory Board <ul><li>Membership </li></ul><ul><ul><li>- How do members get selected? </li></ul></ul><ul><li>Role o...
9-1-1 Strategic Plan for California <ul><li>What is a Strategic Plan? </li></ul><ul><li>Does California currently have one...
New Call Reporting System <ul><li>The State will have one statewide solution. </li></ul><ul><li>Replaces FRNIS and CARSNET...
Language Interpretation Services <ul><li>PSAPs can choose provider </li></ul><ul><li>New statewide contract with CanTalk <...
Mated Tandem Project <ul><li>What is the “Mated Tandem Project”? </li></ul><ul><li>Who are the players? </li></ul><ul><li>...
Hosted Solutions <ul><li>What are “Hosted Solutions”? </li></ul><ul><li>Why Hosted Solutions? </li></ul><ul><li>What shoul...
Ongoing VoIP E911 Deployment <ul><li>VoIP Service Providers (FCC Order 5-116). </li></ul><ul><li>Telematics (State Memo da...
Ongoing Wireless <ul><li>How do wireless calls compare to wireline? </li></ul><ul><li>How many wireless calls do we get a ...
Buffer Zone Project (On hold) <ul><li>What is the buffer project? </li></ul><ul><li>What is the status?  </li></ul><ul><li...
Routing on Empirical Data ( RED ) Project <ul><li>What is the RED Project? </li></ul><ul><li>Who is doing the call evaluat...
Fiscal & Operational Review (FOR) <ul><li>9-1-1 Office consultant visits with the PSAP Manager at the PSAP </li></ul><ul><...
Outreach Training <ul><li>Designed for newly-assigned PSAP Managers/County Coordinators. </li></ul><ul><li>Reservations ar...
Operations Manual Update <ul><li>Why was it updated? </li></ul><ul><li>What’s changed or been updated? </li></ul><ul><li>W...
9-1-1 Office Website <ul><li>www.td.dgs.ca.gov/Services/911 </li></ul>Questions?
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California 9-1-1 Emergency Communications Office

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  • Mention spending plan – new form.
  • Mention spending plan – new form.
  • Mention spending plan – new form.
  • California 9-1-1 Emergency Communications Office

    1. 1. California 9-1-1 Emergency Communications Office DAPHNE RHOE Office Chief “ STATE OF THE STATE 9-1-1 OFFICE” 2009 CALNENA ANNUAL CONFERENCE
    2. 2. Topics <ul><li>9-1-1 Office Contact Information </li></ul><ul><li>9-1-1 Advisory Board </li></ul><ul><li>9-1-1 Strategic Plan for California </li></ul><ul><li>New Call Reporting System </li></ul><ul><li>Language Interpretation Services </li></ul><ul><li>Mated Tandem Project </li></ul><ul><li>Hosted Solutions </li></ul><ul><li>Ongoing VoIP E911 Development </li></ul><ul><li>Ongoing Wireless </li></ul><ul><li>Buffer Zone Project (On hold) </li></ul><ul><li>Routing on Empirical Data (RED) Project </li></ul><ul><li>Fiscal and Operational Review (FOR) </li></ul><ul><li>Outreach Training </li></ul><ul><li>Operations Manual Update </li></ul><ul><li>Website </li></ul><ul><li>Q&A? </li></ul>
    3. 3. California 9-1-1 Emergency Communications Office DAPHNE RHOE, Chief (916) 657-9911 <ul><li>PROGRAM DEVELOPMENT SECTION </li></ul><ul><li>DONNA PENA (916) 657-6116 </li></ul><ul><li>[email_address] </li></ul><ul><li>Standards & NGEN Project Manager </li></ul><ul><li>VoIP/WE9-1-1/GIS Technical Support </li></ul><ul><li>JIM THOMPSON (916) 657-9236 </li></ul><ul><li>[email_address] </li></ul><ul><li>Wireless E9-1-1 Project Coordinator </li></ul><ul><li>VACANT </li></ul><ul><li>9-1-1 Technology Manager </li></ul><ul><li>9-1-1 Network Coordinator </li></ul>JULIE ARITA (916) 657-9369 [email_address] 9-1-1 Office Support 9-1-1 Decals & Telephone Stickers
    4. 4. 9-1-1 Business Management Section Andy Nielsen, Supervisor (916) 657-6119
    5. 5. 9-1-1 Fiscal Administration Unit Carolyn Brown, Supervisor (916) 657-9183 <ul><li>VACANT (916) 657-9188 </li></ul><ul><li>Reimbursement Administration, </li></ul><ul><li>Contracts, Carrier Cost Recovery & </li></ul><ul><li>CLEC Administrator (Statewide) </li></ul><ul><li>ANGELA CHEN (916) 657-9177 </li></ul><ul><li>[email_address] </li></ul><ul><li>Carrier Cost Recovery </li></ul><ul><li>& Invoice Administration </li></ul><ul><li>ALICIA FULLER (916) 657-9267 </li></ul><ul><li>[email_address] </li></ul><ul><li>Carrier Cost Recovery </li></ul><ul><li>& Invoice Administration </li></ul>
    6. 6. 9-1-1 Consulting & Operations Review Unit Dana Earl, Supervisor (916) 657-9202 <ul><li>BARBARA SHACKELFORD (916) 657-9680 </li></ul><ul><li>[email_address] </li></ul><ul><li>01-Alameda 07-Contra Costa 21-Marin </li></ul><ul><li>28-Napa 34-Sacramento 37 San Diego </li></ul><ul><li>43 Santa Clara 48-Solano </li></ul><ul><li>DANA EARL (916) 657-9202 </li></ul><ul><li>[email_address] </li></ul><ul><li>98-CHP (statewide) </li></ul><ul><li>SOFIA LONG (916) 657-9180 </li></ul><ul><li>[email_address] </li></ul><ul><li>13-Imperial 15-Kern </li></ul><ul><li>30-Orange 33-Riverside </li></ul><ul><li>36-San Bernardino 40-San Luis Obispo </li></ul><ul><li>42-Santa Barbara 56-Ventura </li></ul><ul><li>ANDREW MATTSON (916) 657-9459 </li></ul><ul><li>[email_address] </li></ul><ul><li>19-Los Angeles </li></ul><ul><li>97-Cal Fire (statewide) </li></ul>KYLE PEASE (916) 657-9145 [email_address] 02-Alpine 03-Amador 05-Calaveras 09-El Dorado 10-Fresno 14-Inyo 16-Kings 20-Madera 22-Mariposa 24-Merced 26-Mono 27-Monterey 31-Placer 35-San Benito 39-San Joaquin 41-San Mateo 43-Santa Clara 44-Santa Cruz 50-Stanislaus 5 4-Tulare 55-Tuolumne CHERLYN THOMAS (916) 657-9235 [email_address] 04-Butte 06-Colusa 08-Del Norte 11-Glenn 1 2-Humboldt 17-Lake 18-Lassen 23-Mendocino 25-Modoc 29-Nevada 32-Plumas 38-San Francisco 45-Shasta 46-Sierra 47-Siskiyou 49-Sonoma 51-Sutter 52-Tehama 53-Trinity 57-Yolo 58-Yuba
    7. 7. 9-1-1 Advisory Board <ul><li>Membership </li></ul><ul><ul><li>- How do members get selected? </li></ul></ul><ul><li>Role of the Board </li></ul><ul><ul><li>What are they supposed to do? </li></ul></ul><ul><li>Meetings </li></ul><ul><ul><li>- When and Where do they meet? </li></ul></ul><ul><ul><li>Who can attend? </li></ul></ul><ul><li>Accomplishments </li></ul><ul><li>How can I find out more? </li></ul>
    8. 8. 9-1-1 Strategic Plan for California <ul><li>What is a Strategic Plan? </li></ul><ul><li>Does California currently have one? </li></ul><ul><li>Why do we need a new one? </li></ul><ul><li>How is the new one being developed? </li></ul><ul><li>What will it include? </li></ul><ul><li>When will it be completed? </li></ul><ul><li>How can I get regular project status? </li></ul>
    9. 9. New Call Reporting System <ul><li>The State will have one statewide solution. </li></ul><ul><li>Replaces FRNIS and CARSNET </li></ul><ul><li>Statewide rollout over next 1 ½ years </li></ul><ul><li>Many new reporting features </li></ul><ul><li>New vendor breakout today at 4:00 p.m. in the Sunrise Room </li></ul>
    10. 10. Language Interpretation Services <ul><li>PSAPs can choose provider </li></ul><ul><li>New statewide contract with CanTalk </li></ul><ul><ul><li>Contact Carsten Hanebaum </li></ul></ul><ul><ul><li>204-786-0146 </li></ul></ul>
    11. 11. Mated Tandem Project <ul><li>What is the “Mated Tandem Project”? </li></ul><ul><li>Who are the players? </li></ul><ul><li>Who does it affect? </li></ul><ul><li>When will it happen? </li></ul><ul><li>What do the PSAPs have to do? </li></ul>
    12. 12. Hosted Solutions <ul><li>What are “Hosted Solutions”? </li></ul><ul><li>Why Hosted Solutions? </li></ul><ul><li>What should the PSAP be aware of? </li></ul><ul><li>What about funding? </li></ul><ul><li>How does it fit into NG9-1-1? </li></ul><ul><li>How can I find out more? </li></ul>
    13. 13. Ongoing VoIP E911 Deployment <ul><li>VoIP Service Providers (FCC Order 5-116). </li></ul><ul><li>Telematics (State Memo dated May 25, 2007 for OnStar). </li></ul><ul><li>Video or IP Relay Services Providers (FCC 64.595(b)(2)(ii)). </li></ul><ul><li>How many VoIP E9-1-1 calls do we get a month? </li></ul><ul><li>How many PSAPs are taking VoIP E9-1-1 calls? </li></ul><ul><li>How do I find out more? </li></ul>
    14. 14. Ongoing Wireless <ul><li>How do wireless calls compare to wireline? </li></ul><ul><li>How many wireless calls do we get a month? </li></ul><ul><li>How many cell sectors are there? </li></ul><ul><li>What are the future plans for wireless? </li></ul><ul><li>How do I find out more about wireless 9-1-1? </li></ul>
    15. 15. Buffer Zone Project (On hold) <ul><li>What is the buffer project? </li></ul><ul><li>What is the status? </li></ul><ul><li>Are there results? </li></ul><ul><li>What are the next steps for the project? </li></ul>
    16. 16. Routing on Empirical Data ( RED ) Project <ul><li>What is the RED Project? </li></ul><ul><li>Who is doing the call evaluation? </li></ul><ul><li>Where is the RED project being done? </li></ul><ul><li>What is the next area to go RED ? </li></ul><ul><li>Are there any other plans for RED? </li></ul><ul><li>How can I find out more? </li></ul>
    17. 17. Fiscal & Operational Review (FOR) <ul><li>9-1-1 Office consultant visits with the PSAP Manager at the PSAP </li></ul><ul><li>9-1-1 Office consultant provides information on State-funded equipment, Standards, operating procedures, etc. </li></ul><ul><li>PSAP will receive a findings report. </li></ul><ul><li>To date about 75 FORs have been completed. </li></ul><ul><li>The 9-1-1 Office plans to complete the remaining PSAPs within 2-3 years. </li></ul>
    18. 18. Outreach Training <ul><li>Designed for newly-assigned PSAP Managers/County Coordinators. </li></ul><ul><li>Reservations are required. </li></ul><ul><li>Limited attendance to small group, usually 10-15 attendees. </li></ul><ul><li>Topics of discussion include </li></ul><ul><ul><li>State Reimbursement </li></ul></ul><ul><ul><li>Master CPE Contract </li></ul></ul><ul><ul><li>E9-1-1 Wireless Project </li></ul></ul><ul><ul><li>Voice over Internet Protocol (VoIP) </li></ul></ul><ul><ul><li>CPE/GIS Funding </li></ul></ul><ul><ul><li>Fiscal and Operational Reviews (FORs) </li></ul></ul>
    19. 19. Operations Manual Update <ul><li>Why was it updated? </li></ul><ul><li>What’s changed or been updated? </li></ul><ul><li>Where can I find the new updates? </li></ul>
    20. 20. 9-1-1 Office Website <ul><li>www.td.dgs.ca.gov/Services/911 </li></ul>Questions?

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