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 2005 Level 3 Communications, Inc. All Rights Reserved.

2005 Level 3 Communications, Inc. All Rights Reserved.






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  • YVONNE We are a wholesaler so you won’t know our name but you’d know our customers
  • As I mentioned earlier, Level 3’s customer strategy targets the largest global users of bandwidth. We employ a dedicated sales force that has extensive experience with these accounts. Today we serve the four largest ISPs, including AOL, Earthlink, Microsoft and United Online, the 6 largest cable companies and all four RBOCs. Additionally, the major IXCs, wireless providers, major PTTs such as British Telecom and France Telecom and satellite providers such as PanAmSat are all among our customers. In addition, we are beginning to target alternative sales channels to enhance our ability to indirectly reach enterprise customers. As we continue to leverage our network capabilities and operational excellence our customers benefit from the enhanced breadth of solutions we can offer. Furthermore, we serve as a financially stable provider to our customers.
  • GREG
  • Speaker’s Notes By “clean order” we’re referring to subscriber information accuracy and the TN already validated (Portability Analysis). The two order entry mechanisms are: Level(3)Enabled Partner Portal API (B2B interface) Order management covers fall-outs and the periodic review of the order status. Snapbacks ( a problem with the port less than 24 hours after the port occurs) are Level 3’s responsibilities; however, it is the customer’s responsibility to help avoid these occurrences. Project management of the orders is the customer’s responsibility (i.e., entering orders at the right times). End-user education (i.e., training of service order entry groups) of the Portal and the API is Level 3’s responsibility. Level 3 must facilitate the interaction with the LSP (Losing Service Provider), specifically for error conditions and fix action/agent transactions.
  • YVONNE We are a wholesaler so you won’t know our name but you’d know our customers

 2005 Level 3 Communications, Inc. All Rights Reserved. 2005 Level 3 Communications, Inc. All Rights Reserved. Presentation Transcript

  • Implementation of E911 for VoIP Providers Victoria Mandell Regulatory Counsel Level 3 Communications December 12, 2005 Tennessee Regulatory Authority
  • Level 3 Communications
    • Level 3 is certificated to provide facilities based and resold local and long distance services in Tennessee
    • Level 3 operates one of the three largest internet backbones in the world
    • Level 3 carries approximately 30 billion minutes of traffic on its network each month
    • Level 3 is wholesale provider of network components for telecommunications, IP and VoIP services including access to E-911 services
    • Level 3 does not provide services to traditional retail end-users
  • Level 3 Communications
    • FCC VoIP E911 Order issued June 3, 2005 requires E911 for VoIP
    • … became one of the first providers to deliver enhanced 9-1-1 services for VoIP
    • … announced its Level (3) E-911 Direct, a portfolio of services including an FCC compliant, nomadic VoIP E9-1-1 solution in June 2005
    • … is a member of NENA’s Technical Roundtable and the E9-1-1 Institute
  • Level 3 Customers
    • The world’s 10 largest telecom providers
    • The 10 largest carriers in Europe
    • The four largest local phone companies in the U.S
    • The 10 largest North American ISPs
    • The six largest U.S. cable companies
    • Internet content providers
    • Media and entertainment companies
    • Research and academic institutions
    • 35 Federal Departments - Agencies
  • Level 3 Network Map
  • WilTel Network
  • Level 3’s E-911 Coverage
  • The FCC E9-1-1/VoIP Order
    • The FCC ruled in May 2005 that Interconnected VoIP Providers must offer a E9-1-1 solution for nomadic VoIP
    • What is an Interconnected VoIP Service?
      • Enables real-time, two-way voice communications;
      • Requires a broadband connection from the user’s location;
      • Requires IP-compatible Customer Premise Equipment (CPE) (including soft phones); and,
      • Permits users to receive calls that originate on the PSTN and to terminate calls to the PSTN .
  • The FCC E9-1-1/VoIP Order
    • Interconnected VoIP Provider Requirements
    • … must transmit all 9-1-1 calls to the PSAP serving the caller’s Registered Location
    • … calls must be ANI (or pseudo-ANI) routed via the dedicated wireline E9-1-1 network in all service territories that are capable of utilizing ALI & ANI data
      • The Registered Location must be available from or through the ALI database
    • … may satisfy the PSAP connectivity requirements by interconnecting indirectly through a third party CLEC
    • … must transmit all 9-1-1 calls to the appropriate PSAP via the dedicated wireline E9-1-1 network in service territories where 9-1-1 is supported by the use of Selective Routers
  • The FCC E9-1-1/VoIP Order
    • Interconnected VoIP Provider Requirements
    • … must submit a letter to the FCC detailing their compliance with the order by November 28
    • … must notify current and new subscribers of the abilities and limitations of their 9-1-1 and E9-1-1 services
      • Including relocation of CPE, broadband failure, power outage, delays in updating registered location, etc.
    • … must maintain records of acknowledgement by every subscriber
    • … must distribute stickers or labels warning subscribers that E9-1-1 service may be limited or not available
    • … must provide subscribers at least one method of updating their Registered Location, including one option that uses only the customer premise equipment
      • Allow subscribers to update the Registered Location at will and in a timely manner
    • … may not allow subscribers to “opt-out” of 9-1-1 services
  • The Nomadic Solution is Dependent Upon Relationships Between Three Key Parties — Each with Distinct and Critical Responsibilities
    • VSP
      • Subscriber communication
      • Interface for subscriber to enter and update location information
      • Control of the 911 routing decision / dip with VPC
    • Level 3 (Emergency Services Gateway Provider)
      • ESRN/ESQK provisioning
      • Maintaining dedicated trunks to emergency services network
      • Integration with VPC to provide routing and query key pool
      • Routing 911 call over dedicated emergency services network to relevant SR and PSAP
      • Maintenance of Level 3 911 coverage maps
    • VPC
      • Maintain Subscriber Location Database
      • Manage ESRN/ESQK pools
      • Maintenance of 911 coverage data
      • Provide ESRN/ESQK to customer during call processing
      • ALI shell record provisioning
      • Updating ALI database with subscriber location information
  • Call Flow
    • Level 3 E-911 Direct Nomadic Service
    • Routes and completes 911 calls to the geographically relevant selective router and PSAP
    • This solution supports nomadic behavior via a partnership with VoIP Positioning Centers (VPCs) that are responsible for collecting, updating and reporting subscriber location information
  • Level 3 Communications
    • Commitment and Experience
      • Level 3 has been building and operating its E-911 infrastructure since September 2003
      • During the last 2 years, Level 3 has devoted substantial time and resources to establish connections to more than to hundreds of E-911 selective routers and thousands of PSAPs nationwide
      • Level 3 is a member of the National Emergency Number Association's (NENA) Technical Roundtable, working to ensure technology and consumer safety go hand-in-hand
    • Coverage
      • Level 3 delivers E-911 enabled VoIP services to areas encompassing approximately 67 percent of all U.S. households
      • In the 10 largest MSAs, Level 3 covers greater than 91 percent of the population with E-911-enabled VoIP service
      • Offers greater E-911 coverage for VoIP providers than any single carrier, including the largest Regional Bell Operating Companies (RBOCs)
      • Is the key supplier of E-911 service to a wide range of cable companies, Internet Service Providers (ISPs), carriers and other VoIP access providers
      • Is continuing to expand our footprint and plans to cover more than 70 percent of U.S. households by the end of the year
  • VoIP E911
    • Today, it’s Compliance
      • Retrofit VoIP to the PSTN
      • VoIP E911 standard designed for minimal impact on PSAPs
      • Interconnection through ILEC Selective Routers
      • Do what the PSTN does
    • Tomorrow, it’s our Imagination
      • Exploit the benefits of IP Communications for richer information
      • Direct Connection to PSAPs with new VoIP E911 standard
      • Go beyond PSTN capabilities