NPD and Product Launch                           • Brand                             Management                           ...
Agenda• Fiveonenine games Overview• The NPD/Launch Process                               NPD–2
fiveonenine gamesPreviously GM, International Publishingat Disney/PlaydomCo-Founded and sold MerscomGraduated Fuqua       ...
Not Just Facebook                    NPD–4
New Products• On average, new products account for  28% of firms’ revenues (American  Productivity and Quality Control Stu...
Example          NPD–6
NPD/Launch Overview• Pre-Launch  – Development, Testing and Validation  – Research Your Users• Launch  –   When  –   Who (...
Pre-Launch: Validation and Test                    Source: PDMA Handbook            Source: PDMA Handbook                 ...
Pre-Launch: Validation and Test• Half of all projects omit market studies and  test markets!• Speed is key concern, but of...
Pre-Launch: Customers• Involve Your Customers  –   Speeds time to market  –   Creates points of parity and difference  –  ...
How?• Customers join NPD team (as above)• Internet• Observation  – Interaction with similar products  – Interviews, focus ...
How?       NPD–12
Caveats to Pre-Launch Research• Customer feedback too myopic  – Philips interviews MDs for stethoscope, but did    not rea...
Pre-Launch: External Partners• Media                                • 3rd Party Partners  – Write what you wish to see    ...
Pre-Launch: Internal• Sales and Customer            • Other Marketing  Support                         Communications  – D...
Pre-Launch: Media“…Its something of a serious tablet whencompared to the competition runningsoftware from Apple and Google...
Launch: When• Is really three choices  – Announce vs. ship  – Beta vs full product  – Function of buying cycle and    comp...
Launch Plan: When• Operating concerns  – When is revenue needed?  – When are channel partners ready?  – Are competitive in...
NPD–19
Launch Plan: Who• Customers and Channel  – Product mix, revenue goals, co-    promotion• Applications  – If platform• Anal...
Launch Plan: Where• Local or Global• Phased or Current• Trade-off between speed and quality  – Resources for sales  – Loca...
Launch Plan• The details of who does what when and  where                                          NPD–22
Launch Plan: Structure•   Steps•   Resources•   Interlocks•   Goals    –   Specific    –   Measurable    –   Achievable   ...
Launch Plan ResponsibilitiesOperations                   Training and Presentations   – Finalize offerings in       – Trai...
Launch Plan: The Event• Usually at a conference or global  sales meeting (as in Black and  Decker)• Microsoft rolls out XP...
Post Launch: Measurement• Financial                      • External Factors   –   Sales                        – Channel  ...
NPD/Launch Overview• Pre-Launch  – Development, Testing and Validation  – Research Your Users• Launch  –   When  –   Who (...
Upcoming SlideShare
Loading in...5
×

Launch 2012

374

Published on

New product launch lecture I gave to two classes at Duke University's Fuqua School of Business

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
374
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • New products are critical but most of them fail, getting them right is critically important
  • How important it is vis a vis the company, how we had a drought,
  • What we are going to talk about todayThe process involves pre-launch, launch and post launchPre-launch is testing, validation, and research researchresearchLaunch is howPost launch is measurement against goalSpend 1-2 minutes
  • This is from PDMA HandbookPick one and give a personal example of what we didSurvey of a broad range of people tasked with new product development, look how critical it is to run the numbers, doa market assessment and technical assessmentCompare best and worst performersWhy won’t someone do thisHere is an example, idea generation
  • Half of all projects emit market studies and test markets. Speed is the key concern. How can you be faster. A lot of companies form project teams. Team shares info, also has accountability for the success.
  • The notion you can involve customers in pre-launch process.When you do involve your customers speed time to market, create points of different (what makes product unique) and points of parity (what makes it similar) , creates evangelistsExample
  • Here are a bunch of different ways you can do itExplain alpha and beta test and how it is different in different industriesTalk about how we run ads that link to nowhere
  • What is clear from this is beta testing and customer site visits is centrally importantHere is some real evidence alpha and beta testing of companies are doing it and really mattersLess important is customer site visitsDepends on the company
  • Customers are often wrong and students should know that Customers are backward looking
  • Other partners to worry about. Need to come up with a media plan where you control the narrativeSupply change needs to be alerted so you can get shelf space3rd party partners are often parts of systems, they need to be notified of timing
  • Before we roll out, have to have the sales force ready. They are ready when they go out trying to sellWith Markcomm, they are someone you need to talk toTalk about trade show displays, how it has to be planned. Give an example. Tell them how bad they can screw up.
  • I just covered pre-launch, will now talk about launch. A little more ambiguous. Announce vs ship. Announce can hurt in that people stop buying current product. Beta vs full productReplace second bullet point with example from me
  • Operating systems, when are customers ready
  • As part of launch this tradeshow
  • Customers and channel is shown by Netflix partnering with Best Buy
  • How quickly you launch, if you are constrained on resources may do more of a phased launch. Same with capital constraints.Lose Hyperlink.
  • Something that Carl got from Adobe
  • Move it to before slide 27
  • Students love the clip. This was their meeting to internal salesforce and key distributors, shows the need to build excitement around a launch
  • What we are going to talk about todayThe process involves pre-launch, launch and post launchPre-launch is testing, validation, and research researchresearchLaunch is howPost launch is measurement against goalSpend 1-2 minutes
  • Launch 2012

    1. 1. NPD and Product Launch • Brand Management System • On Building A Marketing 460 Brand – Price Product Management – LaunchFuqua School of Business • P/L • Elements • Launch – Place – Promotion • Managing Across Brands NPD–1
    2. 2. Agenda• Fiveonenine games Overview• The NPD/Launch Process NPD–2
    3. 3. fiveonenine gamesPreviously GM, International Publishingat Disney/PlaydomCo-Founded and sold MerscomGraduated Fuqua NPD–3
    4. 4. Not Just Facebook NPD–4
    5. 5. New Products• On average, new products account for 28% of firms’ revenues (American Productivity and Quality Control Study)• Only half launch on time or meet their sales goals (APQC)• Thus, new product development (NPD) and product launch are critical NPD–5
    6. 6. Example NPD–6
    7. 7. NPD/Launch Overview• Pre-Launch – Development, Testing and Validation – Research Your Users• Launch – When – Who (customers) – Where – How (launch plan)• Post-Launch – Measure Against Goal NPD–7
    8. 8. Pre-Launch: Validation and Test Source: PDMA Handbook Source: PDMA Handbook NPD–8
    9. 9. Pre-Launch: Validation and Test• Half of all projects omit market studies and test markets!• Speed is key concern, but often solved with project teams. – Should be cross functional – Cradle to launch – With shared information and accountability NPD–9
    10. 10. Pre-Launch: Customers• Involve Your Customers – Speeds time to market – Creates points of parity and difference – Creates evangelists – Generates critical mass at launch – Cross pollinate – Examples include Boeing, 3M, B&D, Rubbermaid, Bosch, P&G, Philips, Sony, others (Alam 2005) NPD–10
    11. 11. How?• Customers join NPD team (as above)• Internet• Observation – Interaction with similar products – Interviews, focus groups, retreats, trade shows, store visits and customer visits • We run mock Facebook ads • Johnson controls observes consumers loading cars to design automotive interiors • Rubbermaid visits customers’ houses• Alpha and beta tests NPD–11
    12. 12. How? NPD–12
    13. 13. Caveats to Pre-Launch Research• Customer feedback too myopic – Philips interviews MDs for stethoscope, but did not realize key uses in free clinics, homes, streets, etc. Needed redesign for noise filter• Customer feedback is too backward looking• Competitive secrecy is compromised NPD–13
    14. 14. Pre-Launch: External Partners• Media • 3rd Party Partners – Write what you wish to see – Rating and Safety written Boards – Target customer, reasons to buy, – Logistics quotes, benefits etc. – Suppliers – 30 – 60 days prior to announce (long lead press)• Channel – Supply chain concerns – Cooperative marketing programs – Seasonal issues – Competitive Products NPD–14
    15. 15. Pre-Launch: Internal• Sales and Customer • Other Marketing Support Communications – Develop sales guides (key – Public relations (PR), ad talking points, development and media competitive positioning, purchase, direct mail, web, overcoming objections, mail, trade show displays, etc.) demos, etc. Long leads – Customer support here, too. reporting systems and • Intra-Company warranty and Coordination replacement policies – Other Business Units – Training programs NPD–15
    16. 16. Pre-Launch: Media“…Its something of a serious tablet whencompared to the competition runningsoftware from Apple and Google and, whileit certainly has games, its biggest strengthsare rather more boring. It does a really greatjob at displaying PowerPoint presentations,for example, and has the security chops tokeep last quarters dismal sales figures fromfalling into the wrong hands. Exciting stuff?No, but useful features…” NPD–16
    17. 17. Launch: When• Is really three choices – Announce vs. ship – Beta vs full product – Function of buying cycle and competition• Ship limited product early or richer product late – Fiveonenine has three games tied to election, timing based on Conventions NPD–17
    18. 18. Launch Plan: When• Operating concerns – When is revenue needed? – When are channel partners ready? – Are competitive innovations imminent? – Internal company priorities – Key market events (trade shows like Mac World) – Simultaneous or staggered international launches – When are customers ready? • State government buying season ends in May • Federal in September • Europe is “closed” in August NPD–18
    19. 19. NPD–19
    20. 20. Launch Plan: Who• Customers and Channel – Product mix, revenue goals, co- promotion• Applications – If platform• Analysts – Press – Financial• Internal – Sales force, customer service, 3rd parties NPD–20
    21. 21. Launch Plan: Where• Local or Global• Phased or Current• Trade-off between speed and quality – Resources for sales – Location of key customers – Capital constraints in production NPD–21
    22. 22. Launch Plan• The details of who does what when and where NPD–22
    23. 23. Launch Plan: Structure• Steps• Resources• Interlocks• Goals – Specific – Measurable – Achievable – Realistic – Time Bound NPD–23
    24. 24. Launch Plan ResponsibilitiesOperations Training and Presentations – Finalize offerings in – Train the teams, train regions the trainers, then let – Bill of materials them train others – Schedules – Prep tech support, – First article check customer services, – Forecasts direct sales reps – Full operational Store and Trials capability – Coordination with – Localization, store and trial— international scheduling and postingPackaging of bits all languages – Screen Shots – Box Copy NPD–24
    25. 25. Launch Plan: The Event• Usually at a conference or global sales meeting (as in Black and Decker)• Microsoft rolls out XP to sales force NPD–25
    26. 26. Post Launch: Measurement• Financial • External Factors – Sales – Channel – Profits penetration – Share – Competitive – Retail Price response• Consumer and branding – Awareness – Brand associations – Downloads and web hits – Seminar attendees – Press and blog mentions NPD–26
    27. 27. NPD/Launch Overview• Pre-Launch – Development, Testing and Validation – Research Your Users• Launch – When – Who (customers) – Where – How (launch plan)• Post-Launch – Measure Against Goal NPD–27
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×