ENTERPRISE
COMPUTING
A SNAPSHOT OF THE FUTURE TODAY

© 2011 Castlebridge Associates
Cloud

Regulation
Governance

Privacy

A New
Age
Age of the
Platform

Information
Age

Accountability
Liability

Informati...
ABOUT ME
•

Studied Bachelor of Business & Legal Studies in UCD

•

CRM Programme Manager in a large telco from 2001 to 20...
SOME THOUGHTS
ABOUT CLOUD
Form should always
follow function

Louis Sullivan, Architect (1896)
Rapidly changing technology can be both a threat to this right
and the means of protecting it.
Building data protection sa...
We both believe that companies who direct their
services to European consumers should be subject
to EU data protection law...
For
Reduces barriers to entry into markets
Allows companies to scale faster/ramp
up resources more flexibly
Reduces capita...
THE ENTERPRISE COMPUTING
CHALLENGE:
To implement Cloud-based solutions in
ways that
1. First do no harm
2. Improve actual ...
THE ENTERPRISE COMPUTING
OPPORTUNITY

Everyone is Enterprise Scale Now.
THE SOLUTION TO SILOS?
Silos are simple instances of IT, where processes and
data reside in their own little universe, typ...
ENTERPRISE SCALE SME

Integrated with

Provides

Accessed Via
CHALLENGE
• Integration of information the key challenge.

• Requirement for
• Efficiency
• Effectiveness
• Reliability
• ...
SERVICES BEING CULLED AT/BY YEAR END
Tool

Reason

Cloud based receipts
logging tool

•
•
•
•

Google Apps

• Total Cost o...
Simplicity is the
ultimate
sophistication
ACCOUNTABILITY
AND LIABILITY
CIVIL LITIGATION
• Common Law duties of care in relation to
Information
•
•
•
•

Negligent misstatement
Defamation
Injury
...
CIVIL LITIGATION
• Ferguson v British Gas [2009] EWCA Civ 46
Queries letters.

Switched from
British Gas

CRM
System

Bill...
CIVIL LITIGATION
Court of Appeal in England & Wales

1.

Not a defence to argue that automated letters were “less
importan...
CIVIL LITIGATION

Leadership
Process Definition
Policies & Procedures Information Quality Communications

Data Definition
...
EMERGENCE OF “SELF SERVICE”
Who can access what data?
an

Who do KW‟s go to if there is a problem with the data?

What doe...
EMERGENCE OF “SELF SERVICE”
Consumerisation of IT
Bring your (own) Computer to work

Open Source tools
Don‟t wait… DOWNLOA...
Making the „plumbing‟ work consistently and
reliably in the face of environments that are not
perfectly controllable will ...
TWO AGES ARRIVING
Age of the Platform

The Information Age
THE AGE OF THE PLATFORM
If the changes wrought by technology were temporary
then perhaps they could be easily dismissed as...
WHAT IS A PLATFORM?
Scales quickly and easily

ECO SYSTEM

Partners

Users

Vendors

Customers

Feature

Feature

Feature
...
PLATFORM COMPANY
CHARACTERISTICS
Data is portable
Presentation

Data is portable
Integration
EXAMPLES OF PLATFORM COMPANIES

But ANY company can build a platform using tools available today.
THE INFORMATION AGE

It‟s the Information,
stupid
INFORMATION QUALITY
In the age of platforms and Cloud, when efficiency and
success require things to work and to talk to e...
GOVERNANCE

Pursuing a cloud computing strategy on
external, cloud-based virtualized servers
without a data governance str...
Everyone is Enterprise
Enterprise Computing - A Vision of Future Today (Presentation to DCU students)
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Enterprise Computing - A Vision of Future Today (Presentation to DCU students)

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Presentation on Data Protection and Governance in "cloud" computing environments delivered to students in DCU in 2011

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Enterprise Computing - A Vision of Future Today (Presentation to DCU students)

  1. 1. ENTERPRISE COMPUTING A SNAPSHOT OF THE FUTURE TODAY © 2011 Castlebridge Associates
  2. 2. Cloud Regulation Governance Privacy A New Age Age of the Platform Information Age Accountability Liability Information Quality Consumerisation of IT Emergence of hybrid job roles and functions Outsourcing Virtual Business Models
  3. 3. ABOUT ME • Studied Bachelor of Business & Legal Studies in UCD • CRM Programme Manager in a large telco from 2001 to 2006. • Regulatory Operations Programme Manager 2006 to 2009. • Founded Castlebridge Associates in 2009. • Contributed to syllabus of the European Masters in Business Informatics • Fellow of the Irish Computer Society • Founder member of the International Assoc. for Information & Data Quality, Director of Publicity for 4 years • Lead Irish and UK member groups of the IAIDQ. • Provide consulting and training services to Government, Financial Services, Health Care, Education and Oil & Gas distribution. • Constantly looking for talented and motivated people to join our network of Associates and „back-office‟ service team.
  4. 4. SOME THOUGHTS ABOUT CLOUD
  5. 5. Form should always follow function Louis Sullivan, Architect (1896)
  6. 6. Rapidly changing technology can be both a threat to this right and the means of protecting it. Building data protection safeguards into new technologies and applications of these technologies remains the best approach. This is as much true of data processing in the "cloud" as it is of a routine development of an IT application in an organisation.
  7. 7. We both believe that companies who direct their services to European consumers should be subject to EU data protection laws. Otherwise, they should not be able to do business on our internal market Joint Statement by Viviane Reding, European Commission for Justice and the German Consumer Protection Minister, November 2011.
  8. 8. For Reduces barriers to entry into markets Allows companies to scale faster/ramp up resources more flexibly Reduces capital requirements for startups or for businesses in expansion phase Against You are using the same platform as your competitors (reduced competitive differentiation) Can increase complexity of complying with Data Protection and other regulations Integration of multiple data repositories requires a plan and a strategy to avoid redundancy and poor quality data Outsource complexity of IT Security for hosted data to a 3rd party. Outsource IT Security for hosted data to a 3rd party. Investment in cloud means investment for improved Information Management practices and behaviours. “Free lunch” syndrome.
  9. 9. THE ENTERPRISE COMPUTING CHALLENGE: To implement Cloud-based solutions in ways that 1. First do no harm 2. Improve actual as well as accounting efficiency 3. Optimise the entire system, not just one function 4. Are appropriate to strategic intent and business need
  10. 10. THE ENTERPRISE COMPUTING OPPORTUNITY Everyone is Enterprise Scale Now.
  11. 11. THE SOLUTION TO SILOS? Silos are simple instances of IT, where processes and data reside in their own little universe, typically not interacting with other systems... Cloud computing will address efficiency around resource utilization, but any gains there could be rapidly lost if we're just using cloud computing to build more silos. David Linthicum, The Danger of Cloud Silos, Infoworld.com, 17th August 2010
  12. 12. ENTERPRISE SCALE SME Integrated with Provides Accessed Via
  13. 13. CHALLENGE • Integration of information the key challenge. • Requirement for • Efficiency • Effectiveness • Reliability • Zero tolerance for double or triple entry of data across different platforms • “Free” cloud not always appropriate • Cloud often provided good solutions (but not always)
  14. 14. SERVICES BEING CULLED AT/BY YEAR END Tool Reason Cloud based receipts logging tool • • • • Google Apps • Total Cost of Ownership for range of tools we wanted was too high • Data Protection Compliance concerns (don‟t know where in world data is) Current Hosted CRM • Doesn‟t integrate cleanly with MS Office/Outlook • Requires rekeying of data or remembering to BCC emails to a drop box to link to opportunities etc. Doesn‟t do what it claimed to Cumbersome Doesn‟t integrate with accounting package Still need back office staff to rekey data
  15. 15. Simplicity is the ultimate sophistication
  16. 16. ACCOUNTABILITY AND LIABILITY
  17. 17. CIVIL LITIGATION • Common Law duties of care in relation to Information • • • • Negligent misstatement Defamation Injury Medical Negligence
  18. 18. CIVIL LITIGATION • Ferguson v British Gas [2009] EWCA Civ 46 Queries letters. Switched from British Gas CRM System Billing System Credit Management Confirm no debt. Issue letter. Final Bill issued & paid in full. Confirmed with a zero balance bill. Starts churning out automated letters demanding payment of outstanding bill Generates automated letters threatening legal action and referral to collections agency. File is prepared to transfer to BG Debt Collectors
  19. 19. CIVIL LITIGATION Court of Appeal in England & Wales 1. Not a defence to argue that automated letters were “less important” than ones written by individuals. 2. Criminal offence being complained of was Harassment 3. • Required a “Controlling Mind”. • Court held that the company was the controlling mind and.. • … would imply across that mind any relevant knowledge. Blaming computer not accepted: “real people are responsible for programming and entering material into the computer. It is British Gas’s system which, at the very least, allowed the impugned conduct to happen”
  20. 20. CIVIL LITIGATION Leadership Process Definition Policies & Procedures Information Quality Communications Data Definition Information Security Policies Responsibility/Accountability
  21. 21. EMERGENCE OF “SELF SERVICE” Who can access what data? an Who do KW‟s go to if there is a problem with the data? What does the data actually mean ? Where do KW‟s go to request access to data? Who can change data? How? How do we control the adoption of tools and technologies? Are we sure that the new use is consistent with Regulatory or other obligations? Are we comparing apples with oranges in reporting? What is the process for bringing in new data sources? Are we keeping aligned with Company Strategy?
  22. 22. EMERGENCE OF “SELF SERVICE” Consumerisation of IT Bring your (own) Computer to work Open Source tools Don‟t wait… DOWNLOAD!! Cloud „Quick Fixes‟
  23. 23. Making the „plumbing‟ work consistently and reliably in the face of environments that are not perfectly controllable will be a big challenge in Enterprise Computing going forward
  24. 24. TWO AGES ARRIVING
  25. 25. Age of the Platform The Information Age
  26. 26. THE AGE OF THE PLATFORM If the changes wrought by technology were temporary then perhaps they could be easily dismissed as flashes in the pan. However technology‟s march is not abating; in fact it is intensifying. For this very reason, people need simple, secure, powerful, integrated, and user-friendly ways to create, consume, purchase, share, and manage their content. They need to connect with others –easily and often. For all these reasons they need platforms. Phil Simon
  27. 27. WHAT IS A PLATFORM? Scales quickly and easily ECO SYSTEM Partners Users Vendors Customers Feature Feature Feature Stakeholders PLANKS Feature
  28. 28. PLATFORM COMPANY CHARACTERISTICS Data is portable Presentation Data is portable Integration
  29. 29. EXAMPLES OF PLATFORM COMPANIES But ANY company can build a platform using tools available today.
  30. 30. THE INFORMATION AGE It‟s the Information, stupid
  31. 31. INFORMATION QUALITY In the age of platforms and Cloud, when efficiency and success require things to work and to talk to each other effectively, organisations will have to pay particular attention to the quality of their information so that it is usable in all parts of the platform with minimal scrap, rework, and process failure.
  32. 32. GOVERNANCE Pursuing a cloud computing strategy on external, cloud-based virtualized servers without a data governance strategy could very well wreak havoc on any enterprise Mike Ferguson, B-Eye-Network, 28/09/2009
  33. 33. Everyone is Enterprise

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