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  • We’ll talk about the Oregon tourism & hospitality industry first, then about Travel Oregon and then get into the work of the different departments.
  • This is how big Oregon’s tourism & hospitality industry really is. We call this the Tourism & Hospitality Industry cluster map. Shows the inter-connectedness of the industry Our industry is more than the volunteers we see handing out brochures at the visitor information centers The industry is broad and impacts many other industry sectors: ag, arts, culinary, transportation, etc
  • 88,900 = 2009
  • 2008: Visitor expenditures down from $8.4 billion in 2008 2008 = $2.1 billion in payroll and earnings annually $322 million in state and local taxes annually
  • We’ll be talking more about these in a few slides…
  • First off, our key international markets are western Europe, Asia and parts of North America – determined in part by our primary airline partners Delta/KLM (direct to Amsterdam), and Delta (daily direct to Tokyo). We currently have in-market representation in Germany, the UK, France, the Netherlands, and Japan.
  • First off, our key international markets are western Europe, Asia and parts of North America – determined in part by our primary airline partners Delta/KLM (direct to Amsterdam), and Delta (daily direct to Tokyo). We currently have in-market representation in Germany, the UK, France, the Netherlands, and Japan.
  • We gather input from all around the state…from our DMO and RDMO partners before finalizing
  • You may know them as CVB’s and some are Chambers of Commerce. Main function is to attract visitors as opposed to business networking as a lot of Chambers are involved in.
  • The RDMO is the main contact in each of the 7 regions – remember that slide from earlier? A few of them are the same DMO and RDMO for example in Portland both the DMO and RDMO are run out of Travel Portland, different budgets and marketing plans, but same organization.
  • Because everyone here today most likely has limited resources and time, this is how we recommend you partner with your DMO and RDMO. Set up a meeting to introduce yourself, get on their mailing lists, send them press releases, etc.
  • Travel Oregon has a lot of opportunities whether they be travel writers, sustainable tourism opportunities, marketing opportunities, etc. so the best way for us to reach everyone out there is to push the info out through the 7 RDMO’s, who then push it out to their DMO’s and then they get it to you!
  • First off, our key international markets are western Europe, Asia and parts of North America – determined in part by our primary airline partners Delta/KLM (direct to Amsterdam), and Delta (daily direct to Tokyo). We currently have in-market representation in Germany, the UK, France, the Netherlands, and Japan.
  • First off, our key international markets are western Europe, Asia and parts of North America – determined in part by our primary airline partners Delta/KLM (direct to Amsterdam), and Delta (daily direct to Tokyo). We currently have in-market representation in Germany, the UK, France, the Netherlands, and Japan.
  • Kristin starts
  • To assist rural communities in Oregon with the development of their tourism industry in a way that will: help stimulate their local economy, protect and enhance local natural and cultural resources, and foster pride in the place they live. To create high-value, authentic tourism products across the state that reflect who we are in Oregon.
  • Through engaging a broad cross-section of community leaders in the Rural Tourism Studio Program we hope to: Raise the awareness of the value of the tourism industry Stimulate new local business development by connecting community and business leaders with resources Spark creativity and enthusiasm in participants to contribute to making Oregon a premier tourism destination Develop tourism experiences and products that sustain or enhance the geographical character of a place Establish positive relationships between community leaders, local Destination Marketing Organizations, Regional Destination Marketing Organizations & Travel Oregon
  • Through engaging a broad cross-section of community leaders in the Rural Tourism Studio Program we hope to: Raise the awareness of the value of the tourism industry Stimulate new local business development by connecting community and business leaders with resources Spark creativity and enthusiasm in participants to contribute to making Oregon a premier tourism destination Develop tourism experiences and products that sustain or enhance the geographical character of a place Establish positive relationships between community leaders, local Destination Marketing Organizations, Regional Destination Marketing Organizations & Travel Oregon
  • Travel Oregon is a member of the Oregon Scenic Bikeways, a new program run by the Oregon State Parks & Recreation Department In spring of 2010, we evaluated just over 1,000 miles of proposed roadway for the Oregon Scenic Bikeways program Likely, close to 600 miles of roadway will be brought into the Bikeway program this year Applications are accepted
  • End of Kristin’s slides
  • Many more are listed on our website as well to give you ideas for next year
  • First off, our key international markets are western Europe, Asia and parts of North America – determined in part by our primary airline partners Delta/KLM (direct to Amsterdam), and Delta (daily direct to Tokyo). We currently have in-market representation in Germany, the UK, France, the Netherlands, and Japan.
  • Corvallis is doing a great promotion with their tourism & hospitality industry employees this summer
  • End of T Dev slides Introduce Teresa now
  • Insert Team picture
  • So, why do we market to International Visitors? Because when they visit us, they have a significant impact on the local economy, adding to the tax base as well as the coffers of local businesses. In addition, visitation by international tourists can help to balance swings in domestic tourism. Think about when you travel overseas, you tend to travel longer and more than likely feel less guilty about spending a little more here and a little more there. Millenials will be traveling more by motorcoach as it is sustainable. The Euro in particular buys a lot of US$.
  • Placeholder for Teresa to fill in details
  • Travel Oregon now has enough years of data to look at trends beyond VisaVue. Can start looking at the data and do forecasting Real value is the consistency of the data so that we can look at trends and emerging markets. Future, perhaps get regional data. Good news: shows emerging markets that we did not know about with just US statistics Australia, Scandinavia China stats
  • First off, our key international markets are western Europe, Asia and parts of North America – determined in part by our primary airline partners Delta/KLM (direct to Amsterdam), and Delta (daily direct to Tokyo). We currently have in-market representation in Germany, the UK, France, the Netherlands, and Japan. Visa Vue® indicates new feeder markets: Scandinavian countries and Australia
  • In order to reach these markets and influence international visitors to come to Oregon, we host Research Tours and participate in Trade Shows and Sales Missions. As mentioned before, Travel Oregon has contracted with marketing representatives in Germany, Japan, the UK, the Netherlands, and France. These in-country reps help us by keeping Oregon in front of key media and tour operators, ensuring that we have the right people on board our research tours. In Germany and Japan we have Travel Oregon websites, and we’re developing them for other markets.
  • In addition to Research Trips, Travel Oregon and our partners participate in international travel trade shows. These shows range from 300 participants to more than 30,000 visitors (ITB in Berlin boasts over 160,000 attendees!) In February of 2007, Oregon and POVA hosted the annual Go West Summit, with pre- and post- research tours throughout Oregon. This was the first time in its 18 year existence that the Go West Summit will be in Oregon. 2011 Go West will be held in Boise which will provide opportunities for pre and post research trips to Oregon. Trade shows like these, and sales missions often held in conjunction with them, offer great opportunities to get our products in front of a large and highly targeted audience. It’s the next best thing to bringing them here! TRANSITION: So, these are the things that we do to entice the international visitor to come to Oregon, so know what? ADD PICTURE
  • Research trip with Ocean Life resulted in coverage in the August, September, October, and November issues with about 8 pages of coverage per month featuring Portland and the Oregon coast.
  • TO has in-country reps/PR firms in the following cities/countries: -Frankfurt, Germany -UK -Paris, France -The Netherlands -Tokyo, Japan
  • Partnerships within the US are important as the US compete with other countries WA, CA are not the enemy Southern Oregon benefits from drive trips on the West Coast Go to tradeshows and are overpowered by Dubai Need to sell them on coming to the US first, then to Oregon, then to the regions, etc.
  • Direct flights: Amsterdam and Narita Soft Season and Winter promotions Oregon Bounty Go West China tradeshow
  • To be international friendly on your website, have a landline as toll free numbers won’t working internationally. You can have simple greetings in foreign languages if you don’t have translated materials. Just a friendly welcome in their language, makes a huge difference to the international traveler. If you do have translated printed material, that is an extra added benefit. Participate in research trips by letting your regional destination marketing organization know that you are interested in these markets. A visit to your location on a research trip can lead to being listed in brochures. Opportunities are available to participate in trade shows. Can’t afford to go? Make sure your RDMO knows about what’s new in your area so you can be included in the “what’s new” that goes to these trade shows. The International department also does regional seminars so that you gain more information in how to “speak international” and work with travel trade. Learn how to work with tour operators and receptive tour operators by signing contracts with them. At the end of this slide…. BREAK TIME – restroom breaks, grab some water, check your voicemail
  • Introduction: I’d like to start by giving you a little background on who the marketing department is and the objectives behind what we do.
  • The consumer Marketing department at Travel Oregon is made up of the following people. Mention Kevin and Holly
  • These are some of the objectives we set out in our strategic plan – First, we need to Continue to Engage Consumers in the Oregon brand and use the brand to differentiate Oregon from its competitors. You’ll see a number of different destination advertisements in print and online, so We need to Breakthrough Market Clutter by Focusing our Messages. We need to Engage in Conversations with Consumers who Identify with the Oregon Mindset And we need to Leverage Oregon Fans, because Consumers don’t want to just hear from Travel Oregon – they want to hear real stories and tips from other travelers. We need to give them great tools to do this.
  • Talk about market situation and then move into two pillar strategy slide
  • Advantages of the two pillar communication strategy Oregon stands out with focused advertising messages Highlights the State’s greatest assets…within season Capitalize on the success of Oregon Bounty as an anchor promotion for Fall Support the brand refresh with impact This is the lead story with our objective to get people the website….e-news, blog, etc. FALL POSITIONING: Present Oregon as a place where it’s still possible to have authenic, intimate encounters with the artisans who create Oregon’s cuisine SPRING POSITIONG: Positions Oregon as THE destination for outdoor recreation. For spring 2011 we are looking at including TV in the mix. So stay tuned for more developments on that. Target Audience: Travel Oregon’s advertising campaigns primarily target’s the following high-yield consumers: Primary Adults 25-64 who spend at least $1,000 per year on travel and live in Oregon, Washington, Northern California, and Idaho Secondary Southern California and New York
  • Hopefully you are familiar with the Oregon. We Love Dreamers. tagline. As our two pillar strategy developed, so did the idea of Oregon. We Love Dreamers. 1. We work to Bring the Oregon. We Love Dreamers campaign to life in a whole new way – with rich, moving creative that is not just about Storytelling, but inspiring consumers to do their own StoryBuilding around their Oregon travel experiences. 2. And surround a very targeted audience in a personal way, in environments that feed their passions. And we can dramatically change how we talk to them. 3. We can implement high impact fully integrated campaigns. And I’m going to show you what we mean by that.
  • Oregon Bounty was created in 2005 as an economic development program to promote a few agricultural commodities and travel. Seeing the emerging trend in culinary tourism, in 2006, Travel Oregon took over the program and over the past 5 years has expanded its focus to all aspects of culinary travel during the fall harvest period. The Challenge: After 5 years, how do we keep Oregon Bounty fresh in the minds of media and visitors? How can we stop simply talking at consumers, but rather, give them tools to talk to each other about their own Oregon culinary experiences? We launched Oregon Bounty season with a brand new campaign, The Oregon Bounty Wanderfeast, which featured onlinebanner ads, printed inspiration maps, a great contest to enter to win your own wanderfeast – the ultimate culinary vacation. Let’s take a look at our fall campaign.
  • We have revamped our culinary boutique site with new navigation. The Oregon Bounty Wanderfeast features 10 weeks with 10 chefs and 10 tastes their crazy about. We created a video for each week showing the relationship between the chefs and fresh local ingredients they have to work with here in Oregon.
  • The Mushroom video is one of my favorites and really tells the story of Chef Leather Storrs of Noble Rot in Portland and his passion for great ingredients.
  • This is the print creative shown in publications such as Sunset, Budget Travel, Wine Spectator, etc.
  • We tried something new with our online banner ads this year. These are expandable banner ads that is almost like a mini website within the banner. Explain how the banner works.
  • We’ve earned some great media coverage this year! 925 million online and print impressions, to be exact. Last fall, we enticed Peter Greenberg out to Cannon Beach to do an entire show about Oregon adventures. With his extensively networked audience, from radio to print to online, it gave huge exposure to the Coast, and was well-timed to lend support to the Oregon Bounty launch. And specifically for Bounty, we partnered with The Oregonian to engage their readers in sending us their favorite Oregon places. Besides the one-thousand-plus tips -- which was a real education for us on what Oregonians love about their own state -- we received two Travel section cover stories and a whole month’s worth of features in print and online.
  • Last spring and summer we focused on Outdoor Adventure with the implementation of The Oregon Adventurecation campaign targeting active explorers looking for new experiences.
  • The campaign launched In mid-March focusing on the amazing outdoor recreation Oregon has to offer – specifically focusing on golf, outdoor adventure sports, and cycling. The target audience for this campaign is independent, curious and highly engaged online – and we have some very compelling advertising and content that will inspire them to choose Oregon. This is a screenshot of what the website looks like. The advertising is supported by three phenomenal outdoor prizes in our Win an Oregon Adventurecation sweepstakes . Features three grand prize getaways where consumers can enter to win: The ultimate golf road trip Wine Country Cycling Tour Action Sports Adrenalin Trek We created 3 videos to support each of the recreation activities: The cycling video is a love story of a couple that met while he was cycling through Oregon. The Golf video tells the story of A man who loves golf so much that he has a son just so he will always have someone to play golf with. Our daredevil movie is The story of twins (these two young women) who spend all of their time challenging each other to do more and more outrageous things in the wondrously challenging landscapes of Oregon. These videos were on the homepage of the website seen here as well as in online banner ads like this one on National Geographic website.
  • 3 Impactful Inspiration Maps have been produced to illustrate in a fun, whimsical way the types of travel experiences that are available across the state The Obsessive Golfer’s Map of Oregon A Cyclist’s Dream of Oregon A Dare Devil’s Map of Oregon The maps are being distributed as inserts in targeted in Outside Magazine (May issue.), Golf Digest (June issue), Golf Magazine (June issue), Backpacker Magazine (July issue), and National Geo Traveler Magazine (July issue).
  • Media (nice overlap between TV and online channels) -Local broadcast network will be used to build a foundation in local markets -We’ll use Google TV to reach A25-64 curious, active explorer – world expansion mindset -- “enthusiast” cable networks (like Golf Channel, Discovery, HGTV, Travel Channel), adding an additional 20-25 TRPs per week nationally for 10 weeks. (Michael???) - Pre-roll: The name of an  online  video commercial that appears prior to an online video, it is typically :10 - :15 seconds in length. Once you click on certain online video links, you will be forced to watch a short commercial before the  video  content. This  snippet  of  online advertising  is known as "a pre-roll" or just "pre-roll" (as opposed to a  mid-roll  or  post-roll ).
  • This is the toolkit we produced to help partners market the Bounty promotion. Partners can use the tools to add photos, sample copy, etc. to add to their websites and enewsletters. We typically develop a marketing toolkit for each of our promotions.
  • In a tough economy with staff cutbacks, media are relying heavily on freelancers. So we’re going to pay special attention to freelance writers next year: courting them with inspirational Oregon stories and hosting select writers for Oregon experiences. Meanwhile, editors at the top publications want to hear about new, offbeat, and “under-the-radar” travel experiences that relate to national trends. Our regional partners have been great in suggesting these stories to us. We’ll be serving them up nationally with our media e-newsletters and targeted pitches. We’re also going back to New York this year to build on our media relationships and pitch Oregon stories. Also new for our PR efforts this biennium: we’ll be using a new tracking tool—”word clouds”—to see if our messages are carrying through to online conversations. Hey, we’re as curious as anyone to find out what people are saying about us! Are they talking about Oregon wine? Cycling? Golf?. We need to know if our messages are getting through and having an impact on people’s opinion of Oregon. Word cloud trend analysis will give us additional intelligence to inform and modify our program with finesse.
  • We have lots of updates on Travel Oregon’s printed guides. The guides now available to be ordered through Travel Oregon are the Scenic byways driving guide, Ski Oregon Magazine, the State map and the new Travel Oregon Visitor Guide (was previously called the Oregon Trip Planner). These guides are available to consumers on the TravelOregon.com and by calling the 800# (1-800-547-7842) or case quantities are available by calling the 800#.
  • If you’ve heard rumors about “Big Daddy,” then you’re familiar with the content plan we launched in 2010. It’s really a powerful collaboration tool. It allows us to receive recommendations from our partners, consolidate topics, and match content across our marketing programs. Here’s just some of what’s ahead for our content vehicles: We’ll be implementing mobile user tools to cross-promote our online content; we’ll continue our visitor guide and our three overachieving e-newsletters--but watch for new triggered e-newsletters that are controlled by readers. We’ve renewed Grant’s Getaways for a third season; we’re thrilled to continue this popular, multi-partner show that highlights the best of Oregon’s outdoors. And, we’re working on a “Content Orb” tool for DMOs to submit story ideas to us online, anytime .
  • As industry trends change and the demand for print collateral decreases and consumers move towards digital content consumptions, we’ve created moved Travel Oregon magazine online. The online magazine come out 4 times per year and features videos, photo slides shows and a dreamer story.
  • A Digital Ecosystem vs. a ‘Web Site’
  • Pitch topics 4 months in advance
  • Visitor Guide: • Now the only official state visitor guide in print • EXPANDED distribution of 300,000 ONLINE AD NETWORK: -recently launched this network and our advertisers are already seeing CTRs 10 x the industry average -Average is 8 per thousand and we’re doing 8 per hundred (confirmed with Mo) - 1.6 million unique visits and more than eight million pages viewed annually - 25% traffic growth year over year - Consumers spend an average seven minutes on the site planning
  • Which leads us to other ways you can and should be tapping into our marketing. We’re driving millions eyeballs to our site, now here are some tools we have for you to get those eyes on your business and convert them to a sale. This fall we launched a comprehensive online partnering tool on our industry site. Check the programs you’re interested in, and it will generate an email to our staff who’ll work with you one on one to create the best program for your business. These programs are incredibly affordable!

Travel Oregon 101 presentation 5 23 11 Travel Oregon 101 presentation 5 23 11 Presentation Transcript

  • Travel Oregon 101 May 23, 2011 Salem
  • Who is Oregon’s tourism and hospitality industry?
    • 87,500 Oregonians directly employed (2010)
    • Restaurants, hotels, attractions, guiding & outfitter businesses, tour operators, visitor information centers, convention and visitor bureaus
    • Indirectly: gas stations, charter boats, wineries, taxis, shopping centers, printers, art galleries and more…
  •  
  • Tourism Industry Employment 1991-2009
  • Why Tourism Matters To Oregon
            • 2010
    • $8.1 billion in visitor expenditures annually
    • $2 billion in payroll and earnings annually
    • $313 million in state and local taxes annually
    • Tourism = One of Oregon’s top export-oriented industries
  • Investing in Oregon’s Tourism Industry
    • Pre-2004, Oregon’s tourism budget was:
      • 46th out of the 50 states
      • Oregon was losing market share to other states
      • Fact: Oregon needed an economic stimulus
    • House Bill 2267 – Oregon Tourism Investment Proposal
  • Statewide lodging tax
    • 1% Statewide Lodging Tax implemented in 2004
    • Lodging tax = transient occupancy tax/TOT, bed tax, room tax, etc.
    • Local lodging taxes:
      • Existing local rates and allocations for tourism were “grandfathered”
      • Increases in local tax rates with at least 70% dedicated to tourism are allowed
  • Where does it go?
    • Collected by the Oregon Dept of Revenue
    • Deposited with Travel Oregon
    • Up to 15% is distributed back to Oregon’s 7 regions for their Regional Cooperative Marketing Program (RCMP)
    • Oregon’s tourism budget now ranks in the middle of the 50 states
    • (25 th in 2008 & projected 2009)
  • Seven Regions
    • Breakdown of dollars that each region received for their 2010 Regional Cooperating Marketing Programs:
    • - Greater Portland $429,911
    • - Oregon Coast $290,351
    • - Willamette Valley $149,596
    • - Southern Oregon $126,774
    • - Central Oregon $102,399
    • - Eastern Oregon $53,529
    • - Mt. Hood/Col. River Gorge $42,298
    • Up to 15% of the 1% collected goes to the regions.
  • The 7 OREGON REGIONS/RDMO’s
  • So what is Travel Oregon?
      • The Oregon Tourism Commission dba Travel Oregon is the official state agency charged with encouraging economic growth to enhance the quality of life in Oregon through a strengthened economic impact of tourism throughout the state.
  • Organizational Structure
    • Governor
    • Oregon Tourism Commission
    • 9 appointed Commissioners
    • Travel Oregon
    • Chief Executive Officer
    • Travel Oregon Staff
    • 5 departments
  • Departments
    • Executive
    • Operations
    • Tourism Development
    • Consumer Marketing
    • International & Domestic Travel Trade
  • Strategic Plan
    • Key Objectives:
    • #1 Maximize the return on public and private investments in tourism.
    • #2 Drive year-round travel from visitors in our domestic target audience and lengthen their average stay by encouraging them to be destination-oriented in this state.
    • #3 Drive online marketing leisure visitors to Oregon from our primary international target markets: Germany, UK, Japan, Canada, and European and Asian feeder markets.
    • #4 Provide leadership and support through collaboration with local, regional, national, tribal and private-industry tourism entities.
  • Read it Yourself
    • Travel Oregon’s Strategic Plan
    • Located on our industry website: www.traveloregon.com /industry
    • Go to About OTC
    • Then go to Travel Oregon 2009-2011 Strategic Plan
  • DMO’s
    • DMO = Destination Marketing Organization
      • A Destination Marketing Organization is an organization whose primary function is to attract visitors to its locale for the purpose of enhancing the local economy through purchase of room nights, food and beverage, retail items, transportation, visitor services, etc. In Oregon, local DMO’s work with their Regional Destination Marketing Organization (RDMO) to cooperatively leverage budgets, advertising, services, and information for the benefit of all tourism entities in the region.
      • Examples: Dallas Area Chamber of Commerce, Travel Salem, Travel Portland, Greater Newport Chamber of Commerce, Visit Bend, etc.
  • RDMO’s
    • RDMO = Regional Destination Marketing Organization
      • Oregon is divided into seven tourism regions. Each region has identified one Destination Marketing Organization (DMO) to act as its Regional Destination Marketing Organization (RDMO). The RDMO partners with Travel Oregon for the purpose of attracting visitors to their specific region.
      • RDMO Examples:
      • Willamette Valley Visitors Association
      • Mt. Hood Columbia River Gorge
      • Oregon Coast Visitors Association
  • Tourism Industry Partnering
    • Local Tourism & Hospitality Industry
    • (Business, Organization, Individual)
    • Example: Hallmark Inns - Newport
    • Local Destination Marketing Organizations
    • (DMO)
    • Example: Greater Newport Chamber of Commerce
    • Regional Destination Marketing Organizations
    • (RDMO)
    • Example: Oregon Coast Visitors Association
    • Travel Oregon
  • How we Communicate with our Industry Partners
    • Travel Oregon
    • Regional Destination Marketing Organization
    • (RDMO)
    • Example: Mt. Hood Columbia Gorge
    • (administered through Clackamas County Tourism & Cultural Affairs /Mt. Hood Territory)
    • Local Destination Marketing Organization
    • (DMO)
    • Example: Hood River County Chamber of Commerce
    • Local Tourism & Hospitality Industry
    • (Business, Organization, Individual)
    • Example: Full Sail Brewing Tasting Room & Pub
  • Tourism Development Team
    • Scott West, Chief Strategy Officer
    • Carole Astley, Industry Relations Manager
    • Kristin Dahl, Sustainable Tourism Development Manager
    • Michelle Woodard, Industry Relations Liaison
    • Patti Kileen, Coordinator
    • Linda Andrews, Tourism Development Assistant
    • Jamie Porter, Industry Relations Assistant
  •  
  • Tourism Development Programs
    • Governor’s Conference on Tourism
    • Product Development
    • Sustainable Tourism Initiatives
    • Matching Grants Program
    • Scenic Byways
    • Industry Communication
    • Industry Policy & Research
    • Oregon Q Care Customer Service Training Program
    • Tourism & Hospitality Consortium
    • Welcome Centers
  • Governor’s Conference on Tourism
    • www.OregonTourismConference.com
  • Tourism Development Product Initiatives
    • Rural Tourism Studio
    • Targeted niche market development
    • National Geographic geotourism initiative
  •  
  •  
  • PROGRAM GOALS
    • Raise the awareness of the value of the tourism industry
    • Stimulate new local business development
    • Spark creativity and enthusiasm in participants
    • Develop new tourism experiences and products
    • Establish positive relationships between community leaders
    • Leave behind nothing but action
  • WORKSHOP OFFERINGS
    • Community tourism planning (visioning)
    • Agri-tourism Product Development
    • Cycling Tourism
    • Nature-based Tourism
    • Cultural Heritage Tourism
    • Geotourism Product Development
    • Creating & Producing High Impact Events
    • Rural Tourism Marketing
    • Fundraising for Tourism
    • Teaming Up for Tourism
  • Oregon Bicycle Tourism Partnership -Travel Oregon as convener since 2003 -120+ organizations involved from all facets of cycling -Meet 3-4x / year
  • Oregon Bicycle Tourism Partnership OBJECTIVE: To Make Oregon a Premiere Cycling Destination
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  • OREGON SCENIC BIKEWAYS
  • Oregon Tribal Tourism Working Group
    • 9 Tribes of Oregon
    • Collaborative projects
  • Birding Tourism Workgroup
    • Birding Guides:
    • Willamette Valley
    • Cascades
    • Klamath
    • Basin & Range
    • Coast
    • Marketing
    • Fundraising
    • Network of support
    • National Geographic
    • Central Cascades
    • Geotourism Initiative
  • geotourism
    • Tourism that sustains or enhances the geographical character of a place— its environment, culture, aesthetics, heritage, and the well-being of its residents.
  • Program Partners U.S. Forest Service Bureau of Land Management
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  • Photo by Greg Lee Sustainable Tourism Initiatives
  • Sustainable Tourism Initiatives
    • -Sustainable Tourism Advisory Committee
    • - Oregon’s Sustainable Business Challenge
      • A voluntary reporting program to show the commitment organizations have to sustainablility and environmentally responsible operations.
    • - Oregon Travel Philanthropy Fund -A program where visitors can donate to a cause in their chosen region of the state. Each region has a project.
    • www.TravelOregonForever.com
  • Internal Sustainability
    • Travel Oregon Green Team
    • EarthWISE Certification
    • Natural Step Training
  • Matching Grants Program
    • $75,000 allocation available for 2011-12 cycle
    • + Rural Tourism Studio grant program
      • For: New tourism projects that contribute to the development and improvement of local economies and communities throughout the state by means of enhancement, expansion and promotion of the visitor industry. Generation of overnight stay in your region by partnerships with other local tourism businesses is important.
      • One grant application per year
      • Funding request can be up to $10,000 (1 to 1 match required)
      • Minimum ask is $1,000
      • Competitive grant process
      • 2011-12: Opens early June 2011; Applications Due August 2011
  • Matching Grant Examples
    • 2010-2011 Grant Cycle: 10 grant recipients = $59,917
    • Grand Total of all 2010-2011 Funded Grant Project Budgets: $143,435
      • Past Grant Examples:
      • Ski Oregon: Online and Print Advertising and Marketing Programs
      • Albany Visitors Association: Linn County Group Tour Planning Guide
      • Evergreen Aviation & Space Museum: Exhibit Translation into German, Italian, Spanish, Korean & Japanese
      • Yamhill Valley Visitors Association: Branding and Strategic Marketing Plan
      • Oregon Tour & Travel Alliance : Marketing pieces to promote Oregon packaged travel products in all 7 regions to domestic & Canadian tour operators
  • Scenic Byways
      • Coordinate with ODOT & Statewide Committee
      • Coordinate with Consumer Marketing Department:
      • Participate in regional Scenic Byway efforts
      • Promote on www.TravelOregon.com /byways
    • Scenic Byway Driving Guide
  • Umpqua River Scenic Byway
  • Scenic Byways Online
  • Industry Policy & Research
    • Policy: Government affairs, legislative issues, agency & partner relations
    • Research: Development and marketing decisions are based on research
    • Primary research studies include:
    • Local Transient Lodging Tax Survey
    • Oregon Overnight Travel Study
      • Oregon Travel Impacts (1991-2009 economic impacts)
      • Fishing, Hunting, Wildlife Viewing & Shellfishing in Oregon
      • Tourism & Hospitality Indicators Report
      • Regional Research
    • Travel Oregon Reports
    • All available on website: www.TravelOregon.com/Industry
      • under Tourism Development
  • Tourism and Hospitality Consortium
    • Goal: Promote the tourism & hospitality industry as a primary socio-economic driver in Oregon
    • Key Message: “What’s good for tourism and hospitality is good for Oregon and what’s good for Oregon is good for the tourism and hospitality industry”
    • Tourism & hospitality leaders comprise the Consortium Steering Committee
    • 60+ leading industry organizations and individuals are involved
  • Tourism & Hospitality Consortium Steering Committee
    • Kari Westlund , President & CEO, Travel Lane County
    • Roger Fuhrman , Director, Oregon Department of Fish and Wildlife
    • Katy Coba , Director, Department of Agriculture
    • Bill Cross , Director, Oregon Destination Marketing Organization (formerly OACVB)
    • Todd Davidson , CEO, Travel Oregon
    • Jeff Miller , President & CEO, Travel Portland
    • Matt Garrett , Director, Oregon Department of Transportation
    • Cheryl Gribskov , Director, Travel Information Council
    • Alana Audette , President & CEO, Central Oregon Visitors Association
    • Steve McCoid , CEO, Oregon Restaurant and Lodging Association
    • Dave Tovey , representing Oregon Tribes
    • Tim Wood , Director, Oregon Parks and Recreation Department
    • Scott West , CSO, Travel Oregon
  • Oregon Q Care
    • Oregon Q CARE Customer Service Training Program
      • www.OregonQCare.com
      • Visitor industry and regional focus
      • Exclusively online 24/7
      • Free of charge!
      • Introduction + 3 modules
      • Certificate self-generated at end
  • State Welcome Centers
    • Travel Oregon operates 9 State Welcome Centers
    • Located at key entry points into Oregon
    • Brochure program
        • Ashland
        • Astoria
        • Brookings
        • Klamath Falls
        • Lakeview
        • Ontario
        • Oregon City
        • Umatilla
        • Portland International Airport
  • Industry Website: www.traveloregon.com/industry
  • Organized by Department
  • Tourism Development
  •  
  • Industry Blog & Newsletter
    • Get frequent updates on all Travel Oregon happenings
    • News articles are sent out once a month as a newsletter
  • International & Domestic Travel Trade
  • International & Domestic Travel Trade Team
    • Teresa O’Neill, Director, International Sales & Marketing
    • Petra Hackworth, European Sales & Marketing Manager
    • Lisa Itel, Travel Trade Manager, The Americas
    • Rob Thomas, Travel Trade Manager, Asia
    • Chris Chester, Travel Trade Coordinator
    • Allison Keeney, Travel Trade Assistant
  • Did You Know?
    • International visitors :
    • Stay longer
    • Spend more
    • Book further in advance
    • Book out-of-the-way places
    • Domestic visitors :
    • Motorcoach travel has a large economic impact
    • Groups are looking for more niche market activities
    • Everyone is looking for a unique experience
  • VisaVue® 2010
    • Travel Oregon estimates are based on and extrapolated from aggregate card usage data provided by VisaVue® Travel.
    • They incorporate data from other independent research sources. Spending amounts and patterns are based on face-to-face Visa card transactions in Oregon.
    • Transactions utilizing cash, pre-paid, phone, internet and other credit/debit cards are not included.
    • Conversion factors are used to extrapolate arrivals, but spending per visitor is in its raw form (only Visa card purchases).
    • Amounts on the sheet are rounded, with associated rounding errors. All calculations are done on un-rounded data.
  • INTERNATIONAL ARRIVALS BY COUNTRY 2007 2008 2009 2010 Total, All* 1,594,000 1,487,000 1,477,000 1,641,000 Total, Top 13 1,424,000 1,329,000 1,324,000 1,424,000 Canada 1,132,000 1,060,000 1,084,000 1,159,000 Japan 57,000 52,000 46,000 49,000 UK 48,000 41,000 35,000 38,000 Germany (+A,CH) 40,000 36,000 31,000 32,000 Australia, NZ 35,000 32,000 32,000 36,000 Korea 25,000 22,000 18,000 22,000 Scandinavia 25,000 25,000 23,000 24,000 Mexico 14,000 13,000 10,000 12,000 France 12,000 13,000 12,000 12,000 Taiwan 10,000 9,000 7,000 9,000 China 10,000 11,000 13,000 19,000 Benelux 8,000 8,000 7,000 7,000 Italy 8,000 8,000 7,000 6,000 *All origin countries, using (all cardholder count) / (Top 13 cardholder count)
  • Key International Markets
    • Top International Markets
    • Germany, United Kingdom, France, Benelux
    • Japan, Korea, China
    • Canada/USA
    • New market: Scandinavia
    • New market: Australia
    • Estimated Numbers by 2010:
    • United Kingdom, 5.4 million
    • Japan, 4.9 million
    • Germany, 1.7 million
    • * Per Office of Tourism Travel Industries
  • How We Reach Our Market . . .
    • Media & Travel Trade Research Trips
    • Trade Shows
    • Sales Missions
    • Partnering with Regions
    • In-Country Marketing Reps
    • Printed Material
    • Social Media: Twitter, Facebook
  • Key International and Domestic Trade Shows
    • JATA and Japan Mission
    • Active America (Japan
    • and China)
    • North American Journeys
    • Go West (Western States)
    • ITB Berlin
    • USTA Pow Wow, U.S.
    • Canada Missions
    • National Tour Association
    • American Bus Association
    • TAP (Travel Alliance Partners) by invitation only
    • CITM (China) and Korea on alternating years
  • Domestic & Canada Media
  • European Media
  • Asia Media
  • Travel Channel Europe Oregon Uncovered Series
    • Update on Travel Oregon’s “Oregon Uncovered” series with Travel Channel Europe :
      • During the months of November and December 2010 a Sweepstakes Promotion will be featured on the Travel Channel Europe website
      • The series will have special airings over the dates of November 7 & 8 and December 4 & 5 to promote the Sweepstake
      • View the information and a 30 second clip that will run twice daily during the campaign go to http://www.travelchannel.co.uk/competitions/nov10_oregon.asp
      • Seven, 60 second vignettes on each region of the state will also air three times a day throughout the campaign
      • Additionally the series is now available as Video On Demand on the Travel Channel Europe website (go http:// www.travelchannel.co.uk/oregonvod )
  • How Do We Work?
    • In-country representatives
    • Public relations
    • Research Trips (fams)
    • Tour operators
    • Receptive tour operators
    • Travel agent education
    • Trade shows
    • Cooperation with Oregon regions
    • Cooperation with international carriers
    • Oregon Tour and Travel Alliance: www.OregonPackagedTravel.com
  • Receptive Tour Operators/ Wholesales
    • How do you work with Receptive Tour Operators?
    • Discounted rates
    • Images
    • Relationships
    • Host clients (not just hotels)
    • Proactive
  • Who Does Oregon Compete With?
  • Goals for 2011
    • Grow awareness in (and traffic from) key markets
    • Focus on shoulder/low season
    • Support winter flight capacity increases
    • Evaluate performance
    • Explore emerging market potential:
      • China
      • Australia
      • Scandinavian Countries
  • What Can You Do?
    • Website
    • Printed materials
    • Research trips
    • Trade shows
    • Word-of-mouth
    • Cultural competence (taken International Seminar?)
    • Partnerships:
    • Local DMOs
    • RDMO’s
    • Travel Oregon
    • Receptive tour operators
  • Domestic Consumer Marketing Department
  • Consumer Marketing Team
    • Kevin Wright, Consumer Marketing Director
    • Holly Macfee, Director of Brand Strategy
    • Michelle Godfrey, PR Manager
    • Mo Sherifdeen, Interactive Marketing Manager
    • Michael Sturdevant, Marketing Manager
    • Amy Nyberg, Marketing Coordinator
    • Rhiannon West, Interactive Content Editor
    • Bryant Marban, Interactive Production Coordinator
    • Linea Gagliano, PR Coordinator
  • Consumer Marketing Programs
    • Media/Advertising
      • 2 year/$4 million campaign
    • Public Relations & Publications
      • Media outreach and production of visitor guides
    • Interactive
      • Website, blog, e-newsletters
    • Fulfillment
      • Guide distribution (website & 800 # requests, and BRCs)
  • Domestic Consumer Marketing Objectives
    • Continue to Engage Consumers in the Oregon brand
    • Breakthrough Market Clutter by Focusing our Messages
    • Engage in Conversations with Consumers who Identify with the Oregon Mindset
    • Leverage Oregon Fans
  • Background
    • Market Situation:
      • Travelers taking shorter, closer-to-home vacations
      • Explosion of user-generated tips, desire to discover local gems
      • Being specific will have positive impact on image & trip generation
    • Campaign Initiatives:
      • Two-pillar strategy: Culinary & Outdoor Recreation
      • Fresh creative
      • Paid media predominantly online-based
      • Consumer/media promotion
  • Two Pillar Marketing Strategy Fall ‘10 Spring ‘11 Culinary Outdoor Recreation Advertising Message: Position Oregon as a premiere foodie destination. Featured stories about Oregon chefs, vintners, brewers, chocolate/cheesemakers, fishermen, distillers, and ranchers Position Oregon as the travel destination for outdoor recreation. Media Strategy: Ads placed in environments that appealed to culinary tourists (savvy sophisticates) Ads placed in environments that reach outdoor enthusiasts who travel Promotion: Oregon Bounty Wanderfeast contest Oregon Adventurecation
  • Oregon. We Love Dreamers. The Sequel
    • Storybuilding, not just Storytelling
    • Surround a highly targeted audience in environments that feed their travel passions
    • Execute high impact, heavy launch campaigns with integrated Advertising, PR & Promotions
  • Oregon’s Culinary Tourism Program
  •  
  • Comprehensive Food & Drink website – Homepage Food.TravelOregon.com Mobile Site
  • http:// food.traveloregon.com/wanderfeast/mushrooms -week/
  •  
  • Online Banner Ads
  •  
  • Bountiful Coverage in 2010
    • 3 million listeners
    • 20,000 newsletter readers
    • 120,000 web visitors
    • 23 million mag subscribers
    Peter Greenberg Radio Show
  • Results
    • The 2010 Oregon Bounty campaign met or exceeded all objectives and expectations:
      • Increased impressions 130% with a 53% reduction in CPI over previous year
      • Received 7,250 contest entries and 1,000+ consumer-generated tips
      • Increased consumer engagement on website from 30% to 41%. CPC down 17%
      • $318,000 in flights to Oregon booked on Alaska/Horizon
      • 44% of consumer survey respondents (up from 21% in previous year) said Oregon Bounty motivated them to travel to or within Oregon
  • The Oregon Adventurecation
  • Outdoors.TravelOregon.com
  • Outdoor Travel Deals from throughout the state Example of cycling inspiration section of website 8
  • Creative – Inspiration Maps
  • 15 Second Television Spots http:// www.youtube.com/user/TravelOregon?feature =mhum#p/c/1/w2Ka0bwt6MU
  • Spring 2011 Advertising Plan
    • Overall : 50% TV / 50% Online
    • Domestic TV Markets:
      • local broadcast networks in Spokane, San Francisco, Seattle, and Portland
      • limited national buy through select channels on Dish Network’s partnership with Google TV
    • Canada TV:
      • Vancouver B.C., local network buy
  • Partner Marketing Toolkit http://TravelOregon.MediaRoom.com
  • Travel Oregon’s PR Program
    • Targeted Pitching
    • The right story
    • to the right contact
    • at the right time
    E-news Outreach ‘ What’s New’ ‘ Oregon Oddities’ Freelancers Foster relationships, host preferred writers Oregon Bounty, Adventurecation Monitor Conversations Word cloud trending Core Program: PR Campaigns: New York media tour, culinary focus Special event:
  • Publications
  • Travel Oregon Content Vehicles Digital Magazine General e-Newsletter Grant’s Getaways with KGW Niche e-Newsletters: Outdoor, Culinary
  • Magazine.TravelOregon.com
  • Interactive Objectives
    • Tell OR stories
    • Facilitate fans’ sharing
    • Continue to maintain TO as trusted & comp. source
    • Engage at every stage of trip planning
    • Tools to make planning and trip exp. Fun
    • Provide partners range of opps (free + paid)
    • Global accessibility of OR tourism info
  • The Digital Ecosystem 2.2+ million unique visitors (2009-10) [TravelOregon.com | Blog | Magazine | GoSeeOregon | Ride Oregon | Oregon Bounty| Campaign Sites + Social Media Channels
  • Touch Points Across Trip Planning
  • [Sites] TravelOregon.com Food & Drink Magazine Go See Oregon Ride Oregon Blog 2.2 million unique visitors
  • [E-News’] General Travel (Monthly, 140k) Outdoor Enthusiasts ( Odd months, 7K+) Foodies ( Even months, 7K+) 176K Annual Impressions
  • [Outposts] [To come: mobile apps, social media customer service etc.]
  • New Content Paradigm
  • Big Daddy Content Calendar
  • Free Opportunities
    • Content, Content, Content!
      • Stories (video/photos/words)
      • Quarterly Callouts to RDMOs for PR Themes & Online Story Ideas
    • How?
      • Stories: [email_address]
      • Communications team fall road trip
  • Advertising Opportunities
    • Print – Oregon Visitor Guide
    • Travel Oregon Ad Network
      • TravelOregon.com
      • E-Newsletters
        • General
        • Culinary
        • Outdoor
    • Travel Oregon Digital Magazine
    • Contact Betsy Hand for more information
      • [email_address] , 503-445-8809
    www.mediamerica.net/media-kit.html
  • Partnership Opportunities www.TravelOregon.com/industry
  • Thank you for attending today!