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IssueResolution Issue Resolution • Landlord Tenant Disputes • Complaint Resolution • State Landlord Tenant Statutes • SCRA • PPV Mediation • Federal Fair Housing – Receive/Investigate Complaints – Provide Consumer Information – Restrictive Sanctioning http://www.cnic.navy.mil/HOUSING
Marketing& Comm Marketing and Communication • Proactive and Earlier Contact with Customers • Marketing – To Customers – To Internal Coordinating Organizations – To External Organizations • Social Media – Facebook, Twitter, YouTube, etc. • Customer Education • Surveys • Technology – Websites, AHRN, and eMH http://www.cnic.navy.mil/HOUSING
Improving Communications• Need to improve effectiveness of communications• Need to leverage preferred methods of communication• Communications Strategic and Tactical Plans – Referral Staff Awareness – Customer Awareness http://www.cnic.navy.mil/HOUSING 8
HQ Communications Actions • Referral Working Group • Re-established RPD calls (HAB) •a – Insert Housing COP Link – Insert Blog Link • Social Media • Way Aheadhttp://www.cnic.navy.mil/HOUSING 9
Installation Communication Actions• Go Where They Go –Online –In Person• Leverage Partnerships –Internal –External http://www.cnic.navy.mil/HOUSING 10