PHMA PDS Navy Housing Referral Update

  • 75 views
Uploaded on

Presented to the Professional Housing Management Association (PHMA) Professional Development Seminar (PDS) in January 2012.

Presented to the Professional Housing Management Association (PHMA) Professional Development Seminar (PDS) in January 2012.

More in: Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
75
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
0
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Navy Housing Referral Update Carol Casto Navy Housing Referral Program Manager CNIC N93 January 2012
  • 2. Navy Housing Referral: The Latest• Housing Referral Working Group• Signed CNICINST 11103.1 “Navy Housing Referral Services”• Finalizing “Housing Referral Operations Supplemental Guidance” Desk Guide http://www.cnic.navy.mil/HOUSING  2
  • 3. Components of Housing Referralhttp://www.cnic.navy.mil/HOUSING 
  • 4. HomeFinding & Home Finding and CounselingCounseling • Listings Management – AHRN – Rental Partnership Program • Counseling – Assess and Advise customers – Lease Review – BAH/OHA counseling – TLA/TLE – Arriving/Departing • PPV Information and Availability http://www.cnic.navy.mil/HOUSING 
  • 5. Inspections Inspections • Program Listing Inspections (e.g. eMH, RPP, etc.) • Complaints –Lease Compliance –Health and Safety • BAH http://www.cnic.navy.mil/HOUSING 
  • 6. IssueResolution Issue Resolution • Landlord Tenant Disputes • Complaint Resolution • State Landlord Tenant Statutes • SCRA • PPV Mediation • Federal Fair Housing – Receive/Investigate Complaints – Provide Consumer Information – Restrictive Sanctioning http://www.cnic.navy.mil/HOUSING 
  • 7. Marketing& Comm Marketing and Communication • Proactive and Earlier Contact with Customers • Marketing – To Customers – To Internal Coordinating Organizations – To External Organizations • Social Media – Facebook, Twitter, YouTube, etc. • Customer Education • Surveys • Technology – Websites, AHRN, and eMH http://www.cnic.navy.mil/HOUSING 
  • 8. Improving Communications• Need to improve effectiveness of communications• Need to leverage preferred methods of communication• Communications Strategic and Tactical Plans – Referral Staff Awareness – Customer Awareness http://www.cnic.navy.mil/HOUSING  8
  • 9. HQ Communications Actions • Referral Working Group • Re-established RPD calls (HAB) •a – Insert Housing COP Link – Insert Blog Link • Social Media • Way Aheadhttp://www.cnic.navy.mil/HOUSING  9
  • 10. Installation Communication Actions• Go Where They Go –Online –In Person• Leverage Partnerships –Internal –External http://www.cnic.navy.mil/HOUSING  10