Design	
  and	
  delivery	
  of	
  
patron	
  centered,	
  web	
  
based	
  library	
  services	
  in	
  
an	
  Academic	
...
Project	
  Origin	
  
• new service/collection to feature
Where does the idea come from?
• perceived need
• directive from...
Project	
  Origin/Users	
  
• identify target users
Start with the users:
• research
• understand
• personas
Users	
  
• can have more than one type of user
Disparate Users
• identify secondary and tertiary users
• design with thos...
Information	
  Architecture	
  
What are the materials we are building with?
Information	
  Architecture	
  
• card sorts
Content Organization:
• understanding
content
• comparative
analysis
photo by...
Information	
  Architecture	
  
• blueprint of the project
Site Maps:
• tools
- Lucidchart
- WriteMaps
Information	
  Architecture	
  
• creation 
Content:
• delivery
Design	
  
How are we building the service?
Design	
  
• navigation
Focus Page on a Primary Task:
• consumption
• interaction
Design	
  
• where they are
With “wayfinding” users should know:
• where the things are they are looking for
• how to get t...
Design	
  
designing a site or service so that it can
adapt for optimal viewing across multiple
platforms or devices
Respo...
Design	
  
• include them early in the process
Working with Designers/Programmers:
• help them “buy-in” to mission of serv...
Usability	
  
Is what we are building going to be usable?
Usability	
  
• efficiency
• effectiveness
• learnability
• satisfaction
Defined by the following:
Usability	
  
• task analysis
• eye movement
• observation
• surveys and interviews
Assessment:
• expert review (heuristic...
Usability	
  
• visibility of system status
• match between system and real world
• user control and freedom
• error preve...
Usability	
  
• recognition rather than recall
• flexibility and efficiency of use
• aesthetic and minimalist design
• help u...
Usability	
  
FSU Human Factors Lab
Usability	
  
• persuasion
• emotion
• trust
Beyond Usability… PET:
Delivery	
  &	
  Beyond	
  
It’s been built…will they come?
Delivery	
  &	
  Beyond	
  
• within the web service
Documentation:
• records of the process
• what can be learned and sha...
Delivery	
  &	
  Beyond	
  
• existing pages pushing to new content
Promotion:
How do people know the service is available...
Delivery	
  &	
  Beyond	
  
• analytics
Continued Assessment:
• feedback
• new testing
Carlin	
  Trammel	
  
@stormspeed
linkedin.com/in/carlintrammel
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Design and Delivery of Patron-Centered, Web-Based Library Services in an Academic Library

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Design and Delivery of Patron-Centered, Web-Based Library Services in an Academic Library

  1. 1. Design  and  delivery  of   patron  centered,  web   based  library  services  in   an  Academic  Library  
  2. 2. Project  Origin   • new service/collection to feature Where does the idea come from? • perceived need • directive from higher authority • user-request
  3. 3. Project  Origin/Users   • identify target users Start with the users: • research • understand • personas
  4. 4. Users   • can have more than one type of user Disparate Users • identify secondary and tertiary users • design with those information needs in mind • include representative stakeholders
  5. 5. Information  Architecture   What are the materials we are building with?
  6. 6. Information  Architecture   • card sorts Content Organization: • understanding content • comparative analysis photo by Mario Carvajal
  7. 7. Information  Architecture   • blueprint of the project Site Maps: • tools - Lucidchart - WriteMaps
  8. 8. Information  Architecture   • creation Content: • delivery
  9. 9. Design   How are we building the service?
  10. 10. Design   • navigation Focus Page on a Primary Task: • consumption • interaction
  11. 11. Design   • where they are With “wayfinding” users should know: • where the things are they are looking for • how to get to what they seek • where they have been already
  12. 12. Design   designing a site or service so that it can adapt for optimal viewing across multiple platforms or devices Responsive Design:
  13. 13. Design   • include them early in the process Working with Designers/Programmers: • help them “buy-in” to mission of service • remind them of who the users are
  14. 14. Usability   Is what we are building going to be usable?
  15. 15. Usability   • efficiency • effectiveness • learnability • satisfaction Defined by the following:
  16. 16. Usability   • task analysis • eye movement • observation • surveys and interviews Assessment: • expert review (heuristic evaluation)
  17. 17. Usability   • visibility of system status • match between system and real world • user control and freedom • error prevention Heuristics by Jakob Nielsen: • consistency and standards
  18. 18. Usability   • recognition rather than recall • flexibility and efficiency of use • aesthetic and minimalist design • help users recognize/diagnose errors Heuristics by Jakob Nielsen: • help and documentation
  19. 19. Usability   FSU Human Factors Lab
  20. 20. Usability   • persuasion • emotion • trust Beyond Usability… PET:
  21. 21. Delivery  &  Beyond   It’s been built…will they come?
  22. 22. Delivery  &  Beyond   • within the web service Documentation: • records of the process • what can be learned and shared? • training
  23. 23. Delivery  &  Beyond   • existing pages pushing to new content Promotion: How do people know the service is available and how it benefits them? • social media • email blast or newsletter • presentations
  24. 24. Delivery  &  Beyond   • analytics Continued Assessment: • feedback • new testing
  25. 25. Carlin  Trammel   @stormspeed linkedin.com/in/carlintrammel

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