Recoverying From Mistakes
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Recoverying From Mistakes

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Covers the top ten most common mistakes project managers make and how to avoid them. Using research and literature from sports psychology, such as James Loehr\'s The Mental Game, you\'ll learn ...

Covers the top ten most common mistakes project managers make and how to avoid them. Using research and literature from sports psychology, such as James Loehr\'s The Mental Game, you\'ll learn techniques from positive psychology and competitive sports that focus on how to quickly rebound from mistakes. And, how to cultivate and use a strategic system for mitigating them. You will also learn how to manage your own reaction along with the loss of trust or damage to one’s reputation that can happen.

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Recoverying From Mistakes Presentation Transcript

  • 1. Carla Fair-Wright, PMP, MCTS, ASQ CSQE Its Not Personal: How to Recover from Mistakes and Keep the Project Moving P:800.723.6120 F: 800.547.4908 P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142 | www.opc-houston.com 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.com Houston, TX, 77077Optimal Consulting LLC
  • 2. Who Am I? Carla Fair-Wright, PMP, CSQE, MCTS • Project Manager • Software Engineer • Veteran • Author • Entrepreneur • Volunteer P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 3. Table of Contents Section Section Name Slide No. 1. Why We Make Mistakes 4 2. Project Management – 10 Most Common Mistakes 6 3. Learning from Our Mistakes - Dialing Triple R 18 4. Thank You 26 P:800.723.6120 F: 800.547.4908 Optimal Consulting LLC 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 4. Why We Make Mistakes Status Quo Bias Its hard to change because it involves more effort and we want to avoid regretting our decision French invasion of Russia Memory is unreliable.... (Patriotic War of 1812) Rosy retrospection Mistakes are unavoidable. Perception is Economical . P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 5. Mistakes Can Make You Smarter The brain responds to mistakes in one of two ways “Wake Up Call" The brain hones in on the negative outcome, and treats it like a problem that needs solving. “Shutting Down” The brain reacts to the negative feedback itself as a threat. P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 6. Project Management – 10 Common Mistakes 1. Preparing an Ambitious Schedule 2. Pretending to Know More than You Actually Do 3. Ignoring Problems 4. Failing to Share Accountability with Functional Managers 5. Gold-plating the Deliverables 6. Failing to Understand What Stakeholders and Sponsors Want to Hear 7. Not Fully Understanding Requirements 8. Refusing to Ask for Help/Believing in Saviors and Miracles 9. Don’t Tell the Client They are Wrong/ Not Willing to Say “No” 10. Failing to Insulate the Team from Politics 20 Common Mistakes Made by New or Inexperienced Project Managers. By Harold Kerzner, Ph.D. http://www.iil.com/freeresources/downloads/white_papers/20_common_mistakes_HK_0310.pdf P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 7. Mistakes #1 - Preparing an Ambitious Schedule “Customers are never told that the schedule is ambitious and therefore believe the schedule is realistic. The customers then focus on the milestone dates and now, when the milestones slip from ambitious to reality, you have an unhappy customer who wonders what other surprises will show up next.” - Harold Kerzner, Ph.D. P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 8. Mistakes #2 - Pretending to Know More than You Actually Do “…project managers today possess an understanding of technology rather than a command of technology…” - Harold Kerzner, Ph.D. ©2010 Project Management Institute (PMI®) & International Institute of Business Analysis (IIBA®) Published as part of Proceedings PMI Global Congress 2010 – Washington, DC P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 9. Mistakes #3 - Ignoring Problems Why Did Japans Leaders Ignore the Problems? •Fear Of: • Creating a bad impression. • Being “found wanting”. • Making the wrong decision. • Failure. The damaged roof of reactor No. 1 at the Fukushima Daiichi nuclear plant after an explosion that blew off the upper part of the structure is seen P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 10. Mistakes #4 - Failing to Share Accountability with Functional Managers PMs should negotiate for deliverables rather than people. Both PMs and FMs have accountability and responsibility for the project’s success. Executive support may be needed P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 11. Mistakes #5 - Gold Plating the Deliverables What is “Gold Plating” Extra functionality Higher-quality components, Extra scope of work or better performance. PMI does not recommend No value to the project. Additions based on the PM/FM impression of what the customer would like. (, Exam Prep Guide, 2nd Edition, Beaver’s Pond Press, 2000, page 95) P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 12. Mistakes #6 - Failing to Understand What Stakeholders and Sponsors Want to Hear Interview the stakeholders to learn what information they deem as important. Tracking metrics or key performance indicators (KPI). P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 13. Mistakes #7 - Not Fully Understanding Requirements Using your own interpretation of the requirements P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 14. Mistakes #8 - Refusing to Ask for Help/Believing in Saviors and Miracles Project Success Schedule Cost Slippages Overruns P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 15. Mistakes #9 - Don’t Tell the Client They are Wrong/ Not Willing to Say “No” It all in how You Say It •Goal is not to alienate stakeholders •Give a logical reason •Offer an alternative if possible P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 16. 4 Types of Clients 12 Breeds of Clients and How to Work with Them - Jack Knight | Dealing with Clients | The Lighter Side | June 7th 2012 http://freelanceswitch.com/clients/12-breeds-of-client-and-how-to-work-with-them/ P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 17. Mistakes #10 - Failing to Insulate the Team from Politics Your team is the most important resource you have. Team should operate as a unit. A great way to gain the respect of your team is to protect it from negative outside influences such as politics P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 18. Learning from Our Mistakes “Against criticism a man can neither protest nor defend himself; he must act in spite of it, and then it will gradually yield to him.” Quoted from Johann Wolfgang Von Goethe, (1749 to 1832), the great German writer, and playwright Acknowledge your mistake. Giving Excuses is a signal. Explain what happened and why. P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 19. Three Steps to Acknowledging Your Mistakes 1. Say: "Heres what happened ...“ 2. Summarize the faulty decision(s) and declare: "Im accountable for this." 3. Extract a lesson for the future - You might add, "Im sharing this with you so that we can all learn from my mistake." Bette Price, president of the Price Group P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 20. Learning from Our Mistakes - Dialing Triple R ‘Focused For Tennis’, Slaieu & Trogolo P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 21. Learning from Our Mistakes - Release ‘Focused For Tennis’, Slaieu & Trogolo P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 22. Learning from Our Mistakes - Review Where are we? Should we change our approach ? Is this the right game plan? ‘Focused For Tennis’, Slaieu & Trogolo P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 23. Learning from Our Mistakes - Reset What is the next action. Powerful cue word or cue phrase. ‘get up’, ‘focus’, ‘moving on’, and ‘fix it’. ‘Focused For Tennis’, Slaieu & Trogolo P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 24. Can Mistakes Be Avoided? Design products (or systems) to block the errors. Why does a electrical plug have 3 prongs and why is one prong wider than the other? What is that hole in the center all about? P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 25. In Conclusion….. “I developed a mechanism so that whatever mistakes I made, I would bounce straight back. Whatever was happening off the pitch, I could put it to one side and maintain my form. Call it mental resilience or a strong mind, but that is what Gary Alexander Neville - Englands most capped right-back and was Manchester Uniteds club captain for five years we mean when we talk about experience in a football team.” ~Gary Alexander Neville P:800.723.6120 F: 800.547.4908 12520 Westheimer Road, Suite A1-142, Houston, TX, 77077 | www.opc-houston.comOptimal Consulting LLC
  • 26. Thank you P:800.723.6120 F: 800.547.4908 Optimal Consulting LLC 12520 Westheimer Road, Suite | www.opc-houston.com P:800.723.6120 F: 800.547.4908 A1-142, Houston, TX, 77077Optimal Consulting LLC 12520 Westheimer Road, Suite A1-142 Houston, TX, 77077