HL7 SURVIVAL
GUIDE
CHAPTER 11
A publication of
A supplement to the HL7 Survival Guide, available at
http://caristix.com/bl...
WWW.CARISTIX.COM SHARE THE SLIDE
DECK
HL7 SURVIVAL GUIDE CHAPTER 11
Caristix software brings your whole interfacing
proces...
WWW.CARISTIX.COM SHARE THE SLIDE
DECK
CHAPTER 11: Maintenance, Troubleshooting, Monitoring
WWW.CARISTIX.COM SHARE THE SLIDE
DECK
HL7 SURVIVAL GUIDE CHAPTER 11
You’ve read about creating interfacing artifacts, asse...
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DECK
HL7 SURVIVAL GUIDE CHAPTER 11
Why Document? 5 Reasons
1. Troubleshoot: Easily troubl...
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HL7 SURVIVAL GUIDE CHAPTER 11
Why Document?
4. Be proactive: Quickly and proactively...
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HL7 SURVIVAL GUIDE CHAPTER 11
• Documenting profiles helps streamline processes when...
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HL7 SURVIVAL GUIDE CHAPTER 11 8
4 Best Practices for Extracting Maximum Value from
Y...
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HL7 SURVIVAL GUIDE CHAPTER 11
2. Share your work.
– Share your artifacts.
– Encourag...
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HL7 SURVIVAL GUIDE CHAPTER 11
3. Archive your work.
• Upgrades and updates to the in...
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HL7 SURVIVAL GUIDE CHAPTER 11
4. Understand content management.
• Effective document...
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HL7 SURVIVAL GUIDE CHAPTER 11
• To make it easier for your organization to take full...
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HL7 SURVIVAL GUIDE CHAPTER 11
• Chapter 12 in the HL7 Survival Guide: Definitions
– ...
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HL7 Survival Guide - Chapter 11 – Maintenance, Troubleshooting, and Monitoring

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This guide is for healthcare integration analysts and their managers. In this chapter, learn how to get maximum value from the work that has gone into creating interfacing artifacts, assets, and documentation.

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HL7 Survival Guide - Chapter 11 – Maintenance, Troubleshooting, and Monitoring

  1. 1. HL7 SURVIVAL GUIDE CHAPTER 11 A publication of A supplement to the HL7 Survival Guide, available at http://caristix.com/blog/category/hl7-survival-guide/
  2. 2. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 Caristix software brings your whole interfacing process together in a single, powerful platform. 2 ABOUT CARISTIX VENDOR- AGNOSTIC Work with any interface engine. NO MORE TRIAL AND ERROR Scope it right. Manage requirements. CUT TIME-TO- GO-LIVE Up to 50%. CLEAR YOUR INTERFACING BACKLOG Simplify dramatically. Align teams. REQUEST A DEMO http://promo.caristix.com/demo/
  3. 3. WWW.CARISTIX.COM SHARE THE SLIDE DECK CHAPTER 11: Maintenance, Troubleshooting, Monitoring
  4. 4. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 You’ve read about creating interfacing artifacts, assets and documentation: profiles, gap analyses, test plans, messages and systems, and workflow maps. What’s next? 4 Getting maximum value.
  5. 5. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 Why Document? 5 Reasons 1. Troubleshoot: Easily troubleshoot issues and tweak configurations in your live interface 2. Monitor: Use the electronic versions of your profiles you created, in monitoring – Ex: shoot a message through a profile using Caristix Message Player – Or run problematic messages against your developed test scenarios 3. Share: Store your profiles and specs in a central repository for your support team – Make them quickly accessible – Make those files read-only if necessary 5 Start with Documentation
  6. 6. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 Why Document? 4. Be proactive: Quickly and proactively address issues and avoid cost by using the assets you’ve already built 5. Avoid pile-ups: Keep your users happy with rapid troubleshooting that avoids downtime and avoids pile-ups for support. 6 Start with Documentation
  7. 7. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 • Documenting profiles helps streamline processes when performing a system upgrade. – Easier to connect the next system – Don’t need to start from scratch • Once interfaces are in place, monitor them to ensure they’re supporting your processes as designed. • Monitoring empowers you to be proactive in troubleshooting issues. – Set up thresholds and be alerted to potential issues • Some interface engines include monitoring capabilities. • Look for vendor-agnostic solutions that cover the entire integration environment. • Monitoring goal: to be able to quickly determine if HL7 messages are your problem. • Monitoring should link back to your test cases and interface specifications. 7 Maintenance, Monitoring and Troubleshooting
  8. 8. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 8 4 Best Practices for Extracting Maximum Value from Your Artifacts 1. Work with real-world messages. – When you’re developing deliverables such as profiles, it’s important to start with real-world messages for the reasons we covered earlier in this chapter on HL7 interface specifications. – You will refer back to these deliverables over and over throughout the interface life cycle. – If you start with placeholders or fictitious information, you’ll struggle when it comes time to troubleshoot issues. Reminder: interface-related artifacts increase in value over time.
  9. 9. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 2. Share your work. – Share your artifacts. – Encourage diligence in documenting all aspects of your interface project. – Have all related documentation on hand. This practice helps in another way: by documenting what changes have been made to the interface over time, it’s much easier to quickly troubleshoot any issue. – Keep an on-going to-do list, especially around gap analysis as this will help you better approach maintenance tasks. – Make it easy for people to share their work and documentation. Use SharePoint, or look for collaboration functionality in the software you purchase 9 4 Best Practices for Extracting Maximum Value from Your Artifacts
  10. 10. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 3. Archive your work. • Upgrades and updates to the interface engine will happen. • You don’t want to get stuck being the victim of Frozen Interface Syndrome, which occurs when you are trying to implement a new interface and need all participants to switch over at the same time but can’t get their cooperation. • Avoid Black Box Syndrome, when you lack full visibility into all the work that has gone into interface development handled by a third party, making it nearly impossible to upgrade, tweak, and manage the interface without spending lots of money and time. • Don’t make the mistake of thinking you won’t need certain documentation in the future. In fact, you’ll probably re-use it for your next project or for an interface or system update. 10 4 Best Practices for Extracting Maximum Value from Your Artifacts
  11. 11. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 4. Understand content management. • Effective documentation requires that you think beyond message structure and troubleshooting. • Think about clinical content and how it changes over time. For example, lab orders have their own codes and these codes get updated over time. You want ready access to the most up-to-date list as needed. And you need them reflected in your HL7 tables. That means you need to plan from the start how you’ll map the code sets to the right fields and build that into your interface and the system at go-live. 11 4 Best Practices for Extracting Maximum Value from Your Artifacts
  12. 12. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 • To make it easier for your organization to take full advantage of its interfacing artifacts, assets, and documentation, download this checklist of what to look for when you’re researching collaboration software. • Download the supplement – Checklist: Collaboration Software for HL7 Integration 12 Checklist: Collaboration Software for HL7 Integrations
  13. 13. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 • Chapter 12 in the HL7 Survival Guide: Definitions – A reference capturing definitions of all the terminology used in the HL7 Survival Guide. – Blog link: http://caristix.com/blog/2013/06/hl7-survival- guide-chapter-12/ – Slide deck on Slideshare: coming soon. 13 UP NEXT: CHAPTER 12
  14. 14. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 11 Is a recommendation unclear? Disagree with something we said? Let us know! We thrive on feedback. Contact Us support@caristix.com 1-877-872-0027 14 QUESTIONS? FEEDBACK? © Caristix 2013. All rights reserved.
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