Resume Writing  And Interviewing Quick Start! ASCLA/FAFLRT Virtual Convergence Robert R. Newlen January 21, 2011
Some Resume/Cover Letter Bloopers <ul><li>Reason for leaving last job:  maturity leave </li></ul><ul><li>Failed bar exam w...
Resume Writing - Goals <ul><li>Examine different types of resumes </li></ul><ul><li>Review step-by-step the process for wr...
Chronological <ul><li>Pros </li></ul><ul><li>Easy to read and write </li></ul><ul><li>Focuses on job progression </li></ul...
 
Functional Resume - Pros <ul><li>Good if you have been in one position a long time – focuses on skills and abilities </li>...
Functional Resume - Pros <ul><li>Good for recent library school graduates and those with limited job experience </li></ul>...
<ul><li>Film reference and research </li></ul><ul><li>Provided in-person and telephone reference service in major universi...
Combo <ul><li>Pro </li></ul><ul><li>Can be useful if you have been in one position or institution for a long time </li></u...
 
Seven step approach <ul><li>Personal inventory </li></ul><ul><li>Identify job objective </li></ul><ul><li>Identify knowled...
Seven Step Approach <ul><li>Identify YOUR major knowledges, skills, and abilities that best meet your job objective </li><...
Step 1:  Personal Inventory <ul><li>Professional work history </li></ul><ul><li>Reverse chronological order, list all posi...
Professional work history <ul><li>What are your responsibilities? </li></ul><ul><li>How many employees have you supervised...
 
 
Non-professional work history <ul><li>Have you learned any skills that apply to your job objective? </li></ul>
Education, Specialized Training, and Language Skills <ul><li>List degrees, schools, dates of enrollment </li></ul><ul><li>...
Professional Association Involvement <ul><li>Professional association memberships </li></ul><ul><li>All activities and par...
Publications <ul><li>Names and titles of books and articles </li></ul><ul><li>Experience in writing articles for associati...
Presentations <ul><li>Presentations at professional conferences, workshops or seminars </li></ul><ul><li>Courses you have ...
Research and Grant Activities <ul><li>List ongoing research </li></ul><ul><li>Grant supported research </li></ul>
Volunteer Work and Personal Interests <ul><li>List volunteer work </li></ul><ul><li>Volunteer skills you have acquired:  o...
Personal Interests <ul><li>Sports </li></ul><ul><li>Hobbies </li></ul><ul><li>Community activities </li></ul>
Step 2: Identify Your Job Objective <ul><li>Helps you tailor your resume </li></ul>
Specific Job Objectives <ul><li>Coordinator of Children’s Services, Houston Public Library </li></ul><ul><li>Electronic Se...
Broad Job Objectives <ul><li>User instruction librarian in an academic institution </li></ul><ul><li>Collection developmen...
Step 3:  Identify knowledges, skills, and abilities or functional areas <ul><li>Link these to job objective </li></ul><ul>...
Job objective:  Instructional Services Librarian in a public library <ul><li>Significant library instruction and reference...
Step 4:  Identify Accomplishments & Abilities That Support Each Skill or Quality <ul><li>For example, a job applicant (Jan...
Skills needed for position as director of small or medium-sized public library <ul><li>Experience in a public library syst...
Janet Taylor’s Selects These Skills and Quality Areas <ul><li>Supervisory and administrative skills </li></ul><ul><li>Comm...
STEP 5:  Identify Your Accomplishments That Support Functional Statements <ul><li>Keep the language tight and phrases shor...
Accomplishments:  Use incomplete sentences <ul><li>Planned and implemented the network </li></ul><ul><li>Initiated after-s...
Use Action Verbs! <ul><li>Achieved, administered, compiled, converted, effected, expanded, improved, increased planned, re...
Avoid Terms Found in Job Descriptions <ul><li>Responsible for…. </li></ul><ul><li>In charge of…. </li></ul><ul><li>Duties ...
Use Plain English <ul><li>Avoid insider technology and acronyms </li></ul><ul><li>Don’t use:  Represented the library on D...
Quantify Your Accomplishments <ul><li>How many people did you supervise? </li></ul><ul><li>How much money did you save? </...
Quantify, Quantify, Quantify <ul><li>Instead of “Changed procedures for checking-in serials” </li></ul><ul><li>Use:  “Succ...
Janet Taylor’s Accomplishment Statements <ul><li>Supervisory and administrative skills </li></ul><ul><li>Wrote comprehensi...
Janet Taylor’s Accomplishment Statements <ul><li>Community and government relations </li></ul><ul><li>Designed and impleme...
Step 6:  How the Resume Looks <ul><li>Resume length – one page?  Two pages?  More? </li></ul><ul><li>Use plenty of white s...
STEP 7:  Final Checklist <ul><li>Proofread – check and recheck grammar, spelling and punctuation </li></ul><ul><li>Is it n...
Final Checklist <ul><li>Have you described your position in your own words? </li></ul><ul><li>Have you included relevant n...
Final checklist <ul><li>Will your resume pass the New York Times test? </li></ul><ul><li>Is your resume concise and to the...
Recommended Reading <ul><li>Resume Writing and Interviewing Techniques That Work  by Robert R. Newlen.  Neal-Schuman, 2006...
 
 
Interviewing ASCLA/FAFLRT Virtual Convergence Robert R. Newlen January 21, 2011
Interviewing Goals <ul><li>Provide you with the tools you need to feel confident about interviewing </li></ul><ul><li>Come...
Preparing for the Interview <ul><li>Conducting target employer research </li></ul><ul><li>Anticipating questions and pract...
At the Interview:  Delivering a Job-Winning Performance <ul><li>Developing your personal interview style  </li></ul><ul><l...
Special Types of Interviews <ul><li>Informational </li></ul><ul><li>Screening </li></ul><ul><li>Telephone </li></ul><ul><l...
Crash Course Interview Tips <ul><li>When you don’t have much time to prepare for the interview </li></ul>
Conduct Research About the Potential Employer <ul><li>Background information provided by the employer </li></ul><ul><li>On...
Using Your Personal Research During the Interview <ul><li>Demonstrate you have done your homework  </li></ul><ul><li>For e...
Anticipate Interview Questions and Develop Answers <ul><li>Write some questions and develop “bullet” responses </li></ul><...
Don’t Memorize Responses <ul><li>Have a general sense of how you will respond </li></ul><ul><li>Use specific examples </li...
Sample Questions <ul><li>What do you like most/least about your present job?  </li></ul><ul><li>Why are you interested in ...
Sample Questions <ul><li>Don’t you think you are overqualified?  </li></ul><ul><li>There are positions at a higher level t...
Personal Characteristics Questions <ul><li>Can you tell me something about yourself? </li></ul><ul><li>How would describe ...
Personal Characteristics  Questions <ul><li>What is the best way to motivate you?  </li></ul><ul><li>How do you stay curre...
Skill-related Questions <ul><li>Tell me about a time when you: </li></ul><ul><li>Worked effectively under pressure </li></...
Hypothetical Questions <ul><li>Test your problem-solving skills:  </li></ul><ul><li>If a contractor was not completing wor...
Questions that Entry-level or New Librarians Might Encounter <ul><li>Which courses in your graduate program relate directl...
Managerial Questions <ul><li>How do you motivate staff? </li></ul><ul><li>Have you ever fired an employee? </li></ul><ul><...
Interview Dress Rehearsal <ul><li>The Interview Rehearsal Book:  7 Steps to Job-Winning Interviews Using Acting Skills You...
Plan Your Wardrobe <ul><li>Wearing something new?  Wear it ahead of time so you know how your clothing will “act” – no war...
Questions to Ask the Interviewers <ul><li>What are the major challenges facing the library? </li></ul><ul><li>What is the ...
At the Interview <ul><li>Know the location in advance </li></ul><ul><li>Arrive 10 minutes early </li></ul><ul><li>Obtain t...
First Impressions Count <ul><li>Greet everyone enthusiastically </li></ul><ul><li>Shake hands firmly </li></ul><ul><li>If ...
At the Interview <ul><li>Don’t be afraid to pause </li></ul><ul><li>Ask the interviewer to repeat the question, if necessa...
At the Interview <ul><li>Know when to stop talking </li></ul><ul><li>Answer the question, then stop </li></ul><ul><li>Don’...
Techniques for Answering Questions <ul><li>Use specific examples </li></ul><ul><li>Quantify answers where appropriate </li...
Questions About Salary <ul><li>Wait, if possible, to discuss salary until the job is offered </li></ul><ul><li>Do your res...
Stumped for an Answer? <ul><li>Pause </li></ul><ul><li>Stall </li></ul><ul><li>Ask clarifying questions </li></ul><ul><li>...
Concluding the Interview <ul><li>Return to an earlier question which you had difficulty answering </li></ul><ul><li>At the...
After the Interview <ul><li>Thank you letters to each interviewer  </li></ul>
Special Type of Interviews <ul><li>Informational </li></ul><ul><li>Great opportunity for students </li></ul><ul><li>Screen...
Interview Survival Skills <ul><li>Bring copies of your current resume </li></ul><ul><li>Bring copies of writing samples </...
Interview Survival Skills <ul><li>Maintain good eye contact </li></ul><ul><li>At the end of the interview, ask questions a...
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ALA ASCLA 2011 Virtual Convergence - Careers in Federal Libraries Resume Review and Interview Techniques from Robert Newlen

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ALA ASCLA 2011 Virtual Convergence - Careers in Federal Libraries Resume Review and Interview Techniques from Robert Newlen

  1. 1. Resume Writing And Interviewing Quick Start! ASCLA/FAFLRT Virtual Convergence Robert R. Newlen January 21, 2011
  2. 2. Some Resume/Cover Letter Bloopers <ul><li>Reason for leaving last job: maturity leave </li></ul><ul><li>Failed bar exam with relatively high grades </li></ul><ul><li>Let’s meet, so you can “ooh” and “aah” over my experience </li></ul><ul><li>You will want me to be Head Honcho in no time </li></ul><ul><li>Am a perfectionist and rarely if if ever forget details </li></ul><ul><li>Marital status: often. Children: various. </li></ul><ul><li>Finished eighth in my class of ten </li></ul>
  3. 3. Resume Writing - Goals <ul><li>Examine different types of resumes </li></ul><ul><li>Review step-by-step the process for writing a job-winning resume </li></ul><ul><li>Take away at least one new idea </li></ul>
  4. 4. Chronological <ul><li>Pros </li></ul><ul><li>Easy to read and write </li></ul><ul><li>Focuses on job progression </li></ul><ul><li>Draws attention to name of your library or organization </li></ul><ul><li>Cons </li></ul><ul><li>Less desirable for those who have been in one position for an extended period </li></ul><ul><li>Can focus on employment gaps </li></ul><ul><li>Makes all your jobs have equal weight </li></ul><ul><li>Not good for career changers </li></ul><ul><li>Can accentuate vague job title </li></ul>
  5. 6. Functional Resume - Pros <ul><li>Good if you have been in one position a long time – focuses on skills and abilities </li></ul><ul><li>Works well for career changers </li></ul><ul><li>Works well for those re-entering the job market </li></ul><ul><li>Makes employment gaps less noticeable </li></ul><ul><li>Good for job switchers or those in part-time or temporary positions </li></ul>
  6. 7. Functional Resume - Pros <ul><li>Good for recent library school graduates and those with limited job experience </li></ul><ul><li>Works well for those with jobs which are unrelated and don’t reveal a distinct career path </li></ul>
  7. 8. <ul><li>Film reference and research </li></ul><ul><li>Provided in-person and telephone reference service in major university film library. </li></ul><ul><li>Created major bibliographies on film history, production, and personalities. </li></ul><ul><li>Examined and prepared special collections inventory of Ritz Radio Theatre disk recordings. </li></ul><ul><li>Excellent research skills with archival and special format material using Library of Congress and external collections related to film, photographs, and music. </li></ul><ul><li>Web and database searching </li></ul><ul><li>Extensive searching experience including use of NEXIS and Dialog. </li></ul><ul><li>Use of Internet protocols and resources: Gopher, World Wide Web, and E-mail. </li></ul><ul><li>DOS, Windows, and Macintosh proficiency for research and technical support. </li></ul>
  8. 9. Combo <ul><li>Pro </li></ul><ul><li>Can be useful if you have been in one position or institution for a long time </li></ul><ul><li>Highlights distinct jobs as well as skill areas </li></ul><ul><li>Con </li></ul><ul><li>Needs special attention in how it is presented graphically </li></ul>
  9. 11. Seven step approach <ul><li>Personal inventory </li></ul><ul><li>Identify job objective </li></ul><ul><li>Identify knowledge, skills and abilities that meet job objective </li></ul>
  10. 12. Seven Step Approach <ul><li>Identify YOUR major knowledges, skills, and abilities that best meet your job objective </li></ul><ul><li>Identify your accomplishments </li></ul><ul><li>Assembling the resume – how it looks </li></ul><ul><li>A final checklist </li></ul>
  11. 13. Step 1: Personal Inventory <ul><li>Professional work history </li></ul><ul><li>Reverse chronological order, list all position titles and organizations </li></ul><ul><li>List your accomplishments under each position </li></ul>
  12. 14. Professional work history <ul><li>What are your responsibilities? </li></ul><ul><li>How many employees have you supervised? </li></ul><ul><li>Can you quantify your accomplishments? </li></ul><ul><li>What personal skills have you developed? </li></ul><ul><li>What did you initiate or implement? </li></ul><ul><li>What leadership skills have you developed? </li></ul><ul><li>Awards? Writing skills? Public speaking? </li></ul>
  13. 17. Non-professional work history <ul><li>Have you learned any skills that apply to your job objective? </li></ul>
  14. 18. Education, Specialized Training, and Language Skills <ul><li>List degrees, schools, dates of enrollment </li></ul><ul><li>Awards, scholarships, fellowships, internships, etc. </li></ul><ul><li>Training courses </li></ul><ul><li>Technology skills </li></ul><ul><li>Emphasize skill proficiency (routine or occasional use of a system) </li></ul>
  15. 19. Professional Association Involvement <ul><li>Professional association memberships </li></ul><ul><li>All activities and participation </li></ul><ul><li>Attendance at professional conferences </li></ul>
  16. 20. Publications <ul><li>Names and titles of books and articles </li></ul><ul><li>Experience in writing articles for association or staff newsletters </li></ul><ul><li>Keep a master file of publications </li></ul>
  17. 21. Presentations <ul><li>Presentations at professional conferences, workshops or seminars </li></ul><ul><li>Courses you have taught </li></ul><ul><li>Tours you have led </li></ul>
  18. 22. Research and Grant Activities <ul><li>List ongoing research </li></ul><ul><li>Grant supported research </li></ul>
  19. 23. Volunteer Work and Personal Interests <ul><li>List volunteer work </li></ul><ul><li>Volunteer skills you have acquired: organizational, public speaking, fund raising, budgeting, publicity, meeting deadlines, coordinating meetings, planning for events, leading a team, recruitment, training, scheduling </li></ul>
  20. 24. Personal Interests <ul><li>Sports </li></ul><ul><li>Hobbies </li></ul><ul><li>Community activities </li></ul>
  21. 25. Step 2: Identify Your Job Objective <ul><li>Helps you tailor your resume </li></ul>
  22. 26. Specific Job Objectives <ul><li>Coordinator of Children’s Services, Houston Public Library </li></ul><ul><li>Electronic Services and Reference Librarian, Tennessee Technological University </li></ul><ul><li>Library Systems Administrator, Prince Edward County Public Library </li></ul><ul><li>Metadata Services Cataloger, Wichita State University </li></ul>
  23. 27. Broad Job Objectives <ul><li>User instruction librarian in an academic institution </li></ul><ul><li>Collection development librarian </li></ul><ul><li>Corporate librarian </li></ul><ul><li>Archivist/special collections librarian </li></ul>
  24. 28. Step 3: Identify knowledges, skills, and abilities or functional areas <ul><li>Link these to job objective </li></ul><ul><li>Start thinking like the employer </li></ul><ul><li>What skills are most desirable? </li></ul><ul><li>Refer to critical skills identified in the job announcement </li></ul>
  25. 29. Job objective: Instructional Services Librarian in a public library <ul><li>Significant library instruction and reference experience </li></ul><ul><li>Knowledge of electronic resources and library systems </li></ul><ul><li>Experience with Web page design and development </li></ul><ul><li>Ability to work collaboratively </li></ul>
  26. 30. Step 4: Identify Accomplishments & Abilities That Support Each Skill or Quality <ul><li>For example, a job applicant (Janet Taylor) wants to be a director in a small or medium-sized library </li></ul><ul><li>What skills are needed for this position? </li></ul>
  27. 31. Skills needed for position as director of small or medium-sized public library <ul><li>Experience in a public library system </li></ul><ul><li>Fiscal management skills </li></ul><ul><li>Supervisory experience </li></ul><ul><li>Ability to interact with community, library boards, and local governments </li></ul><ul><li>Leadership skills </li></ul><ul><li>Experience with technology </li></ul><ul><li>Strategic planning </li></ul><ul><li>Organizational skills </li></ul>
  28. 32. Janet Taylor’s Selects These Skills and Quality Areas <ul><li>Supervisory and administrative skills </li></ul><ul><li>Community and government relations experience </li></ul><ul><li>Technology planning skills </li></ul><ul><li>Fiscal management skills </li></ul>
  29. 33. STEP 5: Identify Your Accomplishments That Support Functional Statements <ul><li>Keep the language tight and phrases short </li></ul><ul><li>Don’t use the first person “I” </li></ul>
  30. 34. Accomplishments: Use incomplete sentences <ul><li>Planned and implemented the network </li></ul><ul><li>Initiated after-school reading hour </li></ul><ul><li>Coordinated acquisition proposals </li></ul><ul><li>Evaluated cataloging policies </li></ul><ul><li>Wrote training manual </li></ul><ul><li>Administered budget of over $ 2 million </li></ul><ul><li>Simplified archival acquisition procedure </li></ul>
  31. 35. Use Action Verbs! <ul><li>Achieved, administered, compiled, converted, effected, expanded, improved, increased planned, reorganized, streamlined, trained, etc </li></ul>
  32. 36. Avoid Terms Found in Job Descriptions <ul><li>Responsible for…. </li></ul><ul><li>In charge of…. </li></ul><ul><li>Duties included…. </li></ul><ul><li>Scope of responsibilities…. </li></ul>
  33. 37. Use Plain English <ul><li>Avoid insider technology and acronyms </li></ul><ul><li>Don’t use: Represented the library on District Steering Team for WPL-WASB Pilot project </li></ul><ul><li>Don’t use: Established the IMC routines </li></ul><ul><li>Don’t use: Represented the section on interlibrary team </li></ul>
  34. 38. Quantify Your Accomplishments <ul><li>How many people did you supervise? </li></ul><ul><li>How much money did you save? </li></ul><ul><li>What size budget did you manage? </li></ul><ul><li>How much did circulation improve? </li></ul><ul><li>How did productivity increase </li></ul>
  35. 39. Quantify, Quantify, Quantify <ul><li>Instead of “Changed procedures for checking-in serials” </li></ul><ul><li>Use: “Successfully streamlined procedures for serial check-in which saved 8 hours of staff time a week </li></ul>
  36. 40. Janet Taylor’s Accomplishment Statements <ul><li>Supervisory and administrative skills </li></ul><ul><li>Wrote comprehensive library disaster plan </li></ul><ul><li>Assisted in the administration of over 100 staff </li></ul><ul><li>Coordinated transition team to move central library to a new building </li></ul><ul><li>Chaired library building committee and submitted plan that was approved by library board </li></ul><ul><li>Counseled department heads on employee problems </li></ul>
  37. 41. Janet Taylor’s Accomplishment Statements <ul><li>Community and government relations </li></ul><ul><li>Designed and implemented ADA Strategic Plan </li></ul><ul><li>Met monthly with library board on a wide range of issues </li></ul><ul><li>Represented library on Redford County Business Development Committee </li></ul><ul><li>Negotiated building plans </li></ul>
  38. 42. Step 6: How the Resume Looks <ul><li>Resume length – one page? Two pages? More? </li></ul><ul><li>Use plenty of white space </li></ul><ul><li>Don’t compress margins </li></ul><ul><li>Don’t shrink font size </li></ul><ul><li>Used good quality paper </li></ul>
  39. 43. STEP 7: Final Checklist <ul><li>Proofread – check and recheck grammar, spelling and punctuation </li></ul><ul><li>Is it neat? </li></ul><ul><li>Have someone else critique your resume: peers, mentors, managers, some in the area of librarianship which you are pursuing, someone outside of the library world, someone who hires in the area of your job objective </li></ul>
  40. 44. Final Checklist <ul><li>Have you described your position in your own words? </li></ul><ul><li>Have you included relevant nonprofessional work experience and volunteer experience? </li></ul><ul><li>Have you accounted for periods of unemployment? </li></ul><ul><li>Have you used acronyms that will have no meaning for the employer? </li></ul>
  41. 45. Final checklist <ul><li>Will your resume pass the New York Times test? </li></ul><ul><li>Is your resume concise and to the point? </li></ul><ul><li>Have you checked and rechecked to make sure every statement in your resume supports your job objective? </li></ul><ul><li>Have you carefully proofed for typos? </li></ul>
  42. 46. Recommended Reading <ul><li>Resume Writing and Interviewing Techniques That Work by Robert R. Newlen. Neal-Schuman, 2006. </li></ul><ul><li>Jump Start Your Career in Library and Information Science by Priscilla K. Shontz. </li></ul><ul><li>A Day in the Life: Career Options in Library and Information Science by Priscilla K. Shontz. </li></ul><ul><li>The Librarian’s Career Guidebook by Priscilla K. Shontz. </li></ul><ul><li>LIScareer.com </li></ul>
  43. 49. Interviewing ASCLA/FAFLRT Virtual Convergence Robert R. Newlen January 21, 2011
  44. 50. Interviewing Goals <ul><li>Provide you with the tools you need to feel confident about interviewing </li></ul><ul><li>Come away with one new tip that will set you apart from other candidates </li></ul>
  45. 51. Preparing for the Interview <ul><li>Conducting target employer research </li></ul><ul><li>Anticipating questions and practicing responses </li></ul><ul><li>Completing an interview dress rehearsal </li></ul>
  46. 52. At the Interview: Delivering a Job-Winning Performance <ul><li>Developing your personal interview style </li></ul><ul><li>Techniques for answering questions </li></ul><ul><li>What to do when you are stumped for an answer </li></ul><ul><li>Handling questions about salary </li></ul><ul><li>Concluding the interview </li></ul>
  47. 53. Special Types of Interviews <ul><li>Informational </li></ul><ul><li>Screening </li></ul><ul><li>Telephone </li></ul><ul><li>One-on-one vs. group </li></ul><ul><li>Meal-time </li></ul>
  48. 54. Crash Course Interview Tips <ul><li>When you don’t have much time to prepare for the interview </li></ul>
  49. 55. Conduct Research About the Potential Employer <ul><li>Background information provided by the employer </li></ul><ul><li>Online and web search </li></ul><ul><li>Google the names of your interviewers </li></ul><ul><li>Your personal network and library colleagues </li></ul>
  50. 56. Using Your Personal Research During the Interview <ul><li>Demonstrate you have done your homework </li></ul><ul><li>For example, you might say “according to your annual report…” or “in reading about your library in Library Journal I learned that….” </li></ul>
  51. 57. Anticipate Interview Questions and Develop Answers <ul><li>Write some questions and develop “bullet” responses </li></ul><ul><li>Behavioral questions: focuses on your personal behaviors and qualities </li></ul><ul><li>Situational questions: focuses on how you approach and solve problems </li></ul><ul><li>Practice your answers with a partner </li></ul>
  52. 58. Don’t Memorize Responses <ul><li>Have a general sense of how you will respond </li></ul><ul><li>Use specific examples </li></ul><ul><li>Focus on results </li></ul><ul><li>Quantify where appropriate </li></ul>
  53. 59. Sample Questions <ul><li>What do you like most/least about your present job? </li></ul><ul><li>Why are you interested in changing jobs now? </li></ul>
  54. 60. Sample Questions <ul><li>Don’t you think you are overqualified? </li></ul><ul><li>There are positions at a higher level that I could pursue, but I’m impressed with the opportunities created by this position. I feel I can make a significant contribution here. This is the type of library where I think I can learn and grow. </li></ul>
  55. 61. Personal Characteristics Questions <ul><li>Can you tell me something about yourself? </li></ul><ul><li>How would describe your strengths and weaknesses? </li></ul><ul><li>In the past, I tended to take on too many projects at work. In one instance, I came close to not meeting an important deadline. That experience taught me the importance of planning and allowing for the unexpected. </li></ul>
  56. 62. Personal Characteristics Questions <ul><li>What is the best way to motivate you? </li></ul><ul><li>How do you stay current in your area of librarianship? </li></ul><ul><li>Are you active in any professional organizations? </li></ul>
  57. 63. Skill-related Questions <ul><li>Tell me about a time when you: </li></ul><ul><li>Worked effectively under pressure </li></ul><ul><li>Anticipated potential problems and developed preventative measures </li></ul><ul><li>Had to deal with an irate customer or patron </li></ul><ul><li>Had to adapt to a difficult situation </li></ul><ul><li>Made the wrong decision </li></ul>
  58. 64. Hypothetical Questions <ul><li>Test your problem-solving skills: </li></ul><ul><li>If a contractor was not completing work in a timely manner, how would you handle it? </li></ul><ul><li>How would you manage a situation where a patron was looking at inappropriate material on the Internet? </li></ul><ul><li>If you could select only ten reference sources in your area of expertise, what would they be? </li></ul>
  59. 65. Questions that Entry-level or New Librarians Might Encounter <ul><li>Which courses in your graduate program relate directly to this position? </li></ul><ul><li>What would you do if you heard a colleague give out incorrect information or misstate library policy? </li></ul><ul><li>What do you think the (school, public, academic, etc.) library of the future will look like? </li></ul>
  60. 66. Managerial Questions <ul><li>How do you motivate staff? </li></ul><ul><li>Have you ever fired an employee? </li></ul><ul><li>What is the largest budget you have managed? </li></ul>
  61. 67. Interview Dress Rehearsal <ul><li>The Interview Rehearsal Book: 7 Steps to Job-Winning Interviews Using Acting Skills You Never Knew You Had </li></ul><ul><li>By Deb Gottesman and Buzz Mauro (New York: Berkley Books, 1999) </li></ul>
  62. 68. Plan Your Wardrobe <ul><li>Wearing something new? Wear it ahead of time so you know how your clothing will “act” – no wardrobe malfunctions! </li></ul><ul><li>Err on the side of conservative </li></ul>
  63. 69. Questions to Ask the Interviewers <ul><li>What are the major challenges facing the library? </li></ul><ul><li>What is the work culture like? Collegial? Collaborative? </li></ul><ul><li>What is the typical day like? </li></ul><ul><li>What is the most important thing you would like me to accomplish in the first six months on the job? </li></ul><ul><li>What are the next steps in the hiring process and what is your time frame? </li></ul><ul><li>What is your timetable for selection of this position? </li></ul>
  64. 70. At the Interview <ul><li>Know the location in advance </li></ul><ul><li>Arrive 10 minutes early </li></ul><ul><li>Obtain the names and pronunciation of your interviewers in advance </li></ul><ul><li>Take water with you </li></ul>
  65. 71. First Impressions Count <ul><li>Greet everyone enthusiastically </li></ul><ul><li>Shake hands firmly </li></ul><ul><li>If the interview starts with small talk, remember there is no such thing as small talk </li></ul><ul><li>Smile </li></ul><ul><li>Speak slowly and clearly </li></ul>
  66. 72. At the Interview <ul><li>Don’t be afraid to pause </li></ul><ul><li>Ask the interviewer to repeat the question, if necessary </li></ul><ul><li>Engage all interviewers </li></ul><ul><li>Pay attention to interviewer body language </li></ul>
  67. 73. At the Interview <ul><li>Know when to stop talking </li></ul><ul><li>Answer the question, then stop </li></ul><ul><li>Don’t drone on and on…. </li></ul>
  68. 74. Techniques for Answering Questions <ul><li>Use specific examples </li></ul><ul><li>Quantify answers where appropriate </li></ul><ul><li>Always define your role </li></ul><ul><li>Never say anything critical or negative about yourself </li></ul><ul><li>Mention current trends in the field that may pertain to the target library </li></ul>
  69. 75. Questions About Salary <ul><li>Wait, if possible, to discuss salary until the job is offered </li></ul><ul><li>Do your research ahead of time, just in case </li></ul>
  70. 76. Stumped for an Answer? <ul><li>Pause </li></ul><ul><li>Stall </li></ul><ul><li>Ask clarifying questions </li></ul><ul><li>Acknowledge you don’t know the answer </li></ul><ul><li>Don’t make it up </li></ul>
  71. 77. Concluding the Interview <ul><li>Return to an earlier question which you had difficulty answering </li></ul><ul><li>At the end of the interview, you will be asked if there is anything you want to add. Make a strong closing statement </li></ul><ul><li>Thank the employer for the interview </li></ul>
  72. 78. After the Interview <ul><li>Thank you letters to each interviewer </li></ul>
  73. 79. Special Type of Interviews <ul><li>Informational </li></ul><ul><li>Great opportunity for students </li></ul><ul><li>Screening </li></ul><ul><li>Telephone </li></ul><ul><li>One-on-one vs. group </li></ul><ul><li>Meal-time </li></ul>
  74. 80. Interview Survival Skills <ul><li>Bring copies of your current resume </li></ul><ul><li>Bring copies of writing samples </li></ul><ul><li>Dress conservatively </li></ul><ul><li>Smile, be enthusiastic, and display energy </li></ul><ul><li>Stop talking when you have answered the question </li></ul><ul><li>Vary the tone of your voice </li></ul><ul><li>Always think in terms of results – what did you produce? </li></ul>
  75. 81. Interview Survival Skills <ul><li>Maintain good eye contact </li></ul><ul><li>At the end of the interview, ask questions about the position and the library </li></ul><ul><li>Thank the employer for the interview </li></ul><ul><li>If you want the job, say so </li></ul>

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