ALA ASCLA 2011 Virtual Convergence - Careers in Federal Libraries Resume Review and Interview Techniques from Robert Newlen
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ALA ASCLA 2011 Virtual Convergence - Careers in Federal Libraries Resume Review and Interview Techniques from Robert Newlen

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Slides from Robert Newlen's presentation on Resume Reviewing and Interviewing Techniques

Slides from Robert Newlen's presentation on Resume Reviewing and Interviewing Techniques

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ALA ASCLA 2011 Virtual Convergence - Careers in Federal Libraries Resume Review and Interview Techniques from Robert Newlen ALA ASCLA 2011 Virtual Convergence - Careers in Federal Libraries Resume Review and Interview Techniques from Robert Newlen Presentation Transcript

  • Resume Writing And Interviewing Quick Start! ASCLA/FAFLRT Virtual Convergence Robert R. Newlen January 21, 2011
  • Some Resume/Cover Letter Bloopers
    • Reason for leaving last job: maturity leave
    • Failed bar exam with relatively high grades
    • Let’s meet, so you can “ooh” and “aah” over my experience
    • You will want me to be Head Honcho in no time
    • Am a perfectionist and rarely if if ever forget details
    • Marital status: often. Children: various.
    • Finished eighth in my class of ten
  • Resume Writing - Goals
    • Examine different types of resumes
    • Review step-by-step the process for writing a job-winning resume
    • Take away at least one new idea
  • Chronological
    • Pros
    • Easy to read and write
    • Focuses on job progression
    • Draws attention to name of your library or organization
    • Cons
    • Less desirable for those who have been in one position for an extended period
    • Can focus on employment gaps
    • Makes all your jobs have equal weight
    • Not good for career changers
    • Can accentuate vague job title
  •  
  • Functional Resume - Pros
    • Good if you have been in one position a long time – focuses on skills and abilities
    • Works well for career changers
    • Works well for those re-entering the job market
    • Makes employment gaps less noticeable
    • Good for job switchers or those in part-time or temporary positions
  • Functional Resume - Pros
    • Good for recent library school graduates and those with limited job experience
    • Works well for those with jobs which are unrelated and don’t reveal a distinct career path
    • Film reference and research
    • Provided in-person and telephone reference service in major university film library.
    • Created major bibliographies on film history, production, and personalities.
    • Examined and prepared special collections inventory of Ritz Radio Theatre disk recordings.
    • Excellent research skills with archival and special format material using Library of Congress and external collections related to film, photographs, and music.
    • Web and database searching
    • Extensive searching experience including use of NEXIS and Dialog.
    • Use of Internet protocols and resources: Gopher, World Wide Web, and E-mail.
    • DOS, Windows, and Macintosh proficiency for research and technical support.
  • Combo
    • Pro
    • Can be useful if you have been in one position or institution for a long time
    • Highlights distinct jobs as well as skill areas
    • Con
    • Needs special attention in how it is presented graphically
  •  
  • Seven step approach
    • Personal inventory
    • Identify job objective
    • Identify knowledge, skills and abilities that meet job objective
  • Seven Step Approach
    • Identify YOUR major knowledges, skills, and abilities that best meet your job objective
    • Identify your accomplishments
    • Assembling the resume – how it looks
    • A final checklist
  • Step 1: Personal Inventory
    • Professional work history
    • Reverse chronological order, list all position titles and organizations
    • List your accomplishments under each position
  • Professional work history
    • What are your responsibilities?
    • How many employees have you supervised?
    • Can you quantify your accomplishments?
    • What personal skills have you developed?
    • What did you initiate or implement?
    • What leadership skills have you developed?
    • Awards? Writing skills? Public speaking?
  •  
  •  
  • Non-professional work history
    • Have you learned any skills that apply to your job objective?
  • Education, Specialized Training, and Language Skills
    • List degrees, schools, dates of enrollment
    • Awards, scholarships, fellowships, internships, etc.
    • Training courses
    • Technology skills
    • Emphasize skill proficiency (routine or occasional use of a system)
  • Professional Association Involvement
    • Professional association memberships
    • All activities and participation
    • Attendance at professional conferences
  • Publications
    • Names and titles of books and articles
    • Experience in writing articles for association or staff newsletters
    • Keep a master file of publications
  • Presentations
    • Presentations at professional conferences, workshops or seminars
    • Courses you have taught
    • Tours you have led
  • Research and Grant Activities
    • List ongoing research
    • Grant supported research
  • Volunteer Work and Personal Interests
    • List volunteer work
    • Volunteer skills you have acquired: organizational, public speaking, fund raising, budgeting, publicity, meeting deadlines, coordinating meetings, planning for events, leading a team, recruitment, training, scheduling
  • Personal Interests
    • Sports
    • Hobbies
    • Community activities
  • Step 2: Identify Your Job Objective
    • Helps you tailor your resume
  • Specific Job Objectives
    • Coordinator of Children’s Services, Houston Public Library
    • Electronic Services and Reference Librarian, Tennessee Technological University
    • Library Systems Administrator, Prince Edward County Public Library
    • Metadata Services Cataloger, Wichita State University
  • Broad Job Objectives
    • User instruction librarian in an academic institution
    • Collection development librarian
    • Corporate librarian
    • Archivist/special collections librarian
  • Step 3: Identify knowledges, skills, and abilities or functional areas
    • Link these to job objective
    • Start thinking like the employer
    • What skills are most desirable?
    • Refer to critical skills identified in the job announcement
  • Job objective: Instructional Services Librarian in a public library
    • Significant library instruction and reference experience
    • Knowledge of electronic resources and library systems
    • Experience with Web page design and development
    • Ability to work collaboratively
  • Step 4: Identify Accomplishments & Abilities That Support Each Skill or Quality
    • For example, a job applicant (Janet Taylor) wants to be a director in a small or medium-sized library
    • What skills are needed for this position?
  • Skills needed for position as director of small or medium-sized public library
    • Experience in a public library system
    • Fiscal management skills
    • Supervisory experience
    • Ability to interact with community, library boards, and local governments
    • Leadership skills
    • Experience with technology
    • Strategic planning
    • Organizational skills
  • Janet Taylor’s Selects These Skills and Quality Areas
    • Supervisory and administrative skills
    • Community and government relations experience
    • Technology planning skills
    • Fiscal management skills
  • STEP 5: Identify Your Accomplishments That Support Functional Statements
    • Keep the language tight and phrases short
    • Don’t use the first person “I”
  • Accomplishments: Use incomplete sentences
    • Planned and implemented the network
    • Initiated after-school reading hour
    • Coordinated acquisition proposals
    • Evaluated cataloging policies
    • Wrote training manual
    • Administered budget of over $ 2 million
    • Simplified archival acquisition procedure
  • Use Action Verbs!
    • Achieved, administered, compiled, converted, effected, expanded, improved, increased planned, reorganized, streamlined, trained, etc
  • Avoid Terms Found in Job Descriptions
    • Responsible for….
    • In charge of….
    • Duties included….
    • Scope of responsibilities….
  • Use Plain English
    • Avoid insider technology and acronyms
    • Don’t use: Represented the library on District Steering Team for WPL-WASB Pilot project
    • Don’t use: Established the IMC routines
    • Don’t use: Represented the section on interlibrary team
  • Quantify Your Accomplishments
    • How many people did you supervise?
    • How much money did you save?
    • What size budget did you manage?
    • How much did circulation improve?
    • How did productivity increase
  • Quantify, Quantify, Quantify
    • Instead of “Changed procedures for checking-in serials”
    • Use: “Successfully streamlined procedures for serial check-in which saved 8 hours of staff time a week
  • Janet Taylor’s Accomplishment Statements
    • Supervisory and administrative skills
    • Wrote comprehensive library disaster plan
    • Assisted in the administration of over 100 staff
    • Coordinated transition team to move central library to a new building
    • Chaired library building committee and submitted plan that was approved by library board
    • Counseled department heads on employee problems
  • Janet Taylor’s Accomplishment Statements
    • Community and government relations
    • Designed and implemented ADA Strategic Plan
    • Met monthly with library board on a wide range of issues
    • Represented library on Redford County Business Development Committee
    • Negotiated building plans
  • Step 6: How the Resume Looks
    • Resume length – one page? Two pages? More?
    • Use plenty of white space
    • Don’t compress margins
    • Don’t shrink font size
    • Used good quality paper
  • STEP 7: Final Checklist
    • Proofread – check and recheck grammar, spelling and punctuation
    • Is it neat?
    • Have someone else critique your resume: peers, mentors, managers, some in the area of librarianship which you are pursuing, someone outside of the library world, someone who hires in the area of your job objective
  • Final Checklist
    • Have you described your position in your own words?
    • Have you included relevant nonprofessional work experience and volunteer experience?
    • Have you accounted for periods of unemployment?
    • Have you used acronyms that will have no meaning for the employer?
  • Final checklist
    • Will your resume pass the New York Times test?
    • Is your resume concise and to the point?
    • Have you checked and rechecked to make sure every statement in your resume supports your job objective?
    • Have you carefully proofed for typos?
  • Recommended Reading
    • Resume Writing and Interviewing Techniques That Work by Robert R. Newlen. Neal-Schuman, 2006.
    • Jump Start Your Career in Library and Information Science by Priscilla K. Shontz.
    • A Day in the Life: Career Options in Library and Information Science by Priscilla K. Shontz.
    • The Librarian’s Career Guidebook by Priscilla K. Shontz.
    • LIScareer.com
  •  
  •  
  • Interviewing ASCLA/FAFLRT Virtual Convergence Robert R. Newlen January 21, 2011
  • Interviewing Goals
    • Provide you with the tools you need to feel confident about interviewing
    • Come away with one new tip that will set you apart from other candidates
  • Preparing for the Interview
    • Conducting target employer research
    • Anticipating questions and practicing responses
    • Completing an interview dress rehearsal
  • At the Interview: Delivering a Job-Winning Performance
    • Developing your personal interview style
    • Techniques for answering questions
    • What to do when you are stumped for an answer
    • Handling questions about salary
    • Concluding the interview
  • Special Types of Interviews
    • Informational
    • Screening
    • Telephone
    • One-on-one vs. group
    • Meal-time
  • Crash Course Interview Tips
    • When you don’t have much time to prepare for the interview
  • Conduct Research About the Potential Employer
    • Background information provided by the employer
    • Online and web search
    • Google the names of your interviewers
    • Your personal network and library colleagues
  • Using Your Personal Research During the Interview
    • Demonstrate you have done your homework
    • For example, you might say “according to your annual report…” or “in reading about your library in Library Journal I learned that….”
  • Anticipate Interview Questions and Develop Answers
    • Write some questions and develop “bullet” responses
    • Behavioral questions: focuses on your personal behaviors and qualities
    • Situational questions: focuses on how you approach and solve problems
    • Practice your answers with a partner
  • Don’t Memorize Responses
    • Have a general sense of how you will respond
    • Use specific examples
    • Focus on results
    • Quantify where appropriate
  • Sample Questions
    • What do you like most/least about your present job?
    • Why are you interested in changing jobs now?
  • Sample Questions
    • Don’t you think you are overqualified?
    • There are positions at a higher level that I could pursue, but I’m impressed with the opportunities created by this position. I feel I can make a significant contribution here. This is the type of library where I think I can learn and grow.
  • Personal Characteristics Questions
    • Can you tell me something about yourself?
    • How would describe your strengths and weaknesses?
    • In the past, I tended to take on too many projects at work. In one instance, I came close to not meeting an important deadline. That experience taught me the importance of planning and allowing for the unexpected.
  • Personal Characteristics Questions
    • What is the best way to motivate you?
    • How do you stay current in your area of librarianship?
    • Are you active in any professional organizations?
  • Skill-related Questions
    • Tell me about a time when you:
    • Worked effectively under pressure
    • Anticipated potential problems and developed preventative measures
    • Had to deal with an irate customer or patron
    • Had to adapt to a difficult situation
    • Made the wrong decision
  • Hypothetical Questions
    • Test your problem-solving skills:
    • If a contractor was not completing work in a timely manner, how would you handle it?
    • How would you manage a situation where a patron was looking at inappropriate material on the Internet?
    • If you could select only ten reference sources in your area of expertise, what would they be?
  • Questions that Entry-level or New Librarians Might Encounter
    • Which courses in your graduate program relate directly to this position?
    • What would you do if you heard a colleague give out incorrect information or misstate library policy?
    • What do you think the (school, public, academic, etc.) library of the future will look like?
  • Managerial Questions
    • How do you motivate staff?
    • Have you ever fired an employee?
    • What is the largest budget you have managed?
  • Interview Dress Rehearsal
    • The Interview Rehearsal Book: 7 Steps to Job-Winning Interviews Using Acting Skills You Never Knew You Had
    • By Deb Gottesman and Buzz Mauro (New York: Berkley Books, 1999)
  • Plan Your Wardrobe
    • Wearing something new? Wear it ahead of time so you know how your clothing will “act” – no wardrobe malfunctions!
    • Err on the side of conservative
  • Questions to Ask the Interviewers
    • What are the major challenges facing the library?
    • What is the work culture like? Collegial? Collaborative?
    • What is the typical day like?
    • What is the most important thing you would like me to accomplish in the first six months on the job?
    • What are the next steps in the hiring process and what is your time frame?
    • What is your timetable for selection of this position?
  • At the Interview
    • Know the location in advance
    • Arrive 10 minutes early
    • Obtain the names and pronunciation of your interviewers in advance
    • Take water with you
  • First Impressions Count
    • Greet everyone enthusiastically
    • Shake hands firmly
    • If the interview starts with small talk, remember there is no such thing as small talk
    • Smile
    • Speak slowly and clearly
  • At the Interview
    • Don’t be afraid to pause
    • Ask the interviewer to repeat the question, if necessary
    • Engage all interviewers
    • Pay attention to interviewer body language
  • At the Interview
    • Know when to stop talking
    • Answer the question, then stop
    • Don’t drone on and on….
  • Techniques for Answering Questions
    • Use specific examples
    • Quantify answers where appropriate
    • Always define your role
    • Never say anything critical or negative about yourself
    • Mention current trends in the field that may pertain to the target library
  • Questions About Salary
    • Wait, if possible, to discuss salary until the job is offered
    • Do your research ahead of time, just in case
  • Stumped for an Answer?
    • Pause
    • Stall
    • Ask clarifying questions
    • Acknowledge you don’t know the answer
    • Don’t make it up
  • Concluding the Interview
    • Return to an earlier question which you had difficulty answering
    • At the end of the interview, you will be asked if there is anything you want to add. Make a strong closing statement
    • Thank the employer for the interview
  • After the Interview
    • Thank you letters to each interviewer
  • Special Type of Interviews
    • Informational
    • Great opportunity for students
    • Screening
    • Telephone
    • One-on-one vs. group
    • Meal-time
  • Interview Survival Skills
    • Bring copies of your current resume
    • Bring copies of writing samples
    • Dress conservatively
    • Smile, be enthusiastic, and display energy
    • Stop talking when you have answered the question
    • Vary the tone of your voice
    • Always think in terms of results – what did you produce?
  • Interview Survival Skills
    • Maintain good eye contact
    • At the end of the interview, ask questions about the position and the library
    • Thank the employer for the interview
    • If you want the job, say so